function display($tpl = null)
{
$mainframe =& JFactory::getApplication();
JToolBarHelper::title('RSTickets! Pro', 'rsticketspro');
JSubMenuHelper::addEntry(JText::_('RST_MANAGE_TICKETS'), 'index.php?option=com_rsticketspro&view=tickets', true);
JSubMenuHelper::addEntry(JText::_('RST_DEPARTMENTS'), 'index.php?option=com_rsticketspro&view=departments');
JSubMenuHelper::addEntry(JText::_('RST_GROUPS'), 'index.php?option=com_rsticketspro&view=groups');
JSubMenuHelper::addEntry(JText::_('RST_STAFF_MEMBERS'), 'index.php?option=com_rsticketspro&view=staff');
JSubMenuHelper::addEntry(JText::_('RST_PRIORITIES'), 'index.php?option=com_rsticketspro&view=priorities');
JSubMenuHelper::addEntry(JText::_('RST_STATUSES'), 'index.php?option=com_rsticketspro&view=statuses');
JSubMenuHelper::addEntry(JText::_('RST_KNOWLEDGEBASE'), 'index.php?option=com_rsticketspro&view=knowledgebase');
JSubMenuHelper::addEntry(JText::_('RST_EMAIL_MESSAGES'), 'index.php?option=com_rsticketspro&view=emails');
JSubMenuHelper::addEntry(JText::_('RST_CONFIGURATION'), 'index.php?option=com_rsticketspro&view=configuration');
$mainframe->triggerEvent('onAfterTicketsMenu');
JSubMenuHelper::addEntry(JText::_('RST_UPDATES'), 'index.php?option=com_rsticketspro&view=updates');
JToolBarHelper::apply('applykbconvert');
JToolBarHelper::save('savekbconvert');
JToolBarHelper::cancel('cancelkbconvert');
$this->assignRef('ticket', $this->get('ticket', 'ticket'));
$lists['categories'] = RSTicketsProHelper::getKBCategoriesTree('category_id', 0, 0, '', 0);
$lists['publish_article'] = JHTML::_('select.booleanlist', 'publish_article', 'class="inputbox"', 1);
$lists['private'] = JHTML::_('select.booleanlist', 'private', 'class="inputbox"', 0);
$this->assignRef('lists', $lists);
parent::display($tpl);
}
function display($tpl = null)
{
$mainframe =& JFactory::getApplication();
JToolBarHelper::title('RSTickets! Pro', 'rsticketspro');
JSubMenuHelper::addEntry(JText::_('RST_BACK_TO_RSTICKETSPRO'), 'index.php?option=com_rsticketspro');
JSubMenuHelper::addEntry(JText::_('RST_KNOWLEDGEBASE'), 'index.php?option=com_rsticketspro&view=knowledgebase');
JSubMenuHelper::addEntry(JText::_('RST_KB_CATEGORIES'), 'index.php?option=com_rsticketspro&view=kbcategories');
JSubMenuHelper::addEntry(JText::_('RST_KB_ARTICLES'), 'index.php?option=com_rsticketspro&view=kbcontent', true);
JSubMenuHelper::addEntry(JText::_('RST_KB_CONVERSION_RULES'), 'index.php?option=com_rsticketspro&view=kbrules');
JSubMenuHelper::addEntry(JText::_('RST_KB_TEMPLATE'), 'index.php?option=com_rsticketspro&view=kbtemplate');
$task = JRequest::getVar('task', '');
if ($task == 'edit') {
JToolBarHelper::title('RSTickets! Pro <small>[' . JText::_('RST_EDIT_KB_CONTENT') . ']</small>', 'rsticketspro');
JToolBarHelper::apply();
JToolBarHelper::save();
JToolBarHelper::cancel();
$row = $this->get('kbarticle');
$this->assignRef('row', $row);
$this->assignRef('editor', JFactory::getEditor());
$lists['categories'] = RSTicketsProHelper::getKBCategoriesTree('category_id', $row->category_id, 0, '', 0);
$lists['private'] = JHTML::_('select.booleanlist', 'private', 'class="inputbox"', $row->private);
$lists['published'] = JHTML::_('select.booleanlist', 'published', 'class="inputbox"', $row->published);
$this->assignRef('lists', $lists);
} else {
JToolBarHelper::addNewX('edit');
JToolBarHelper::editListX('edit');
JToolBarHelper::spacer();
JToolBarHelper::publishList();
JToolBarHelper::unpublishList();
JToolBarHelper::spacer();
JToolBarHelper::deleteList('RST_CONFIRM_DELETE');
$filter_state = $mainframe->getUserStateFromRequest('rsticketspro.filter_state', 'filter_state');
$mainframe->setUserState('rsticketspro.filter_state', $filter_state);
$lists['state'] = JHTML::_('grid.state', $filter_state);
$this->assignRef('sortColumn', JRequest::getVar('filter_order', 'ordering'));
$this->assignRef('sortOrder', JRequest::getVar('filter_order_Dir', 'ASC'));
$this->assignRef('kbarticles', $this->get('kbarticles'));
$this->assignRef('pagination', $this->get('pagination'));
$filter_word = JRequest::getCmd('search', '');
$this->assignRef('filter_word', $filter_word);
$category_state = $mainframe->getUserStateFromRequest('rsticketspro.category_state', 'category_state');
$lists['category_state'] = RSTicketsProHelper::getKBCategoriesTree('category_state', $category_state);
$this->assignRef('lists', $lists);
}
parent::display($tpl);
}
function display($tpl = null)
{
$mainframe =& JFactory::getApplication();
JToolBarHelper::title('RSTickets! Pro', 'rsticketspro');
JSubMenuHelper::addEntry(JText::_('RST_BACK_TO_RSTICKETSPRO'), 'index.php?option=com_rsticketspro');
JSubMenuHelper::addEntry(JText::_('RST_KNOWLEDGEBASE'), 'index.php?option=com_rsticketspro&view=knowledgebase');
JSubMenuHelper::addEntry(JText::_('RST_KB_CATEGORIES'), 'index.php?option=com_rsticketspro&view=kbcategories');
JSubMenuHelper::addEntry(JText::_('RST_KB_ARTICLES'), 'index.php?option=com_rsticketspro&view=kbcontent');
JSubMenuHelper::addEntry(JText::_('RST_KB_CONVERSION_RULES'), 'index.php?option=com_rsticketspro&view=kbrules', true);
JSubMenuHelper::addEntry(JText::_('RST_KB_TEMPLATE'), 'index.php?option=com_rsticketspro&view=kbtemplate');
$task = JRequest::getVar('task', '');
if ($task == 'edit') {
JToolBarHelper::title('RSTickets! Pro <small>[' . JText::_('RST_EDIT_KB_RULE') . ']</small>', 'rsticketspro');
JToolBarHelper::apply();
JToolBarHelper::save();
JToolBarHelper::cancel();
$row = $this->get('kbrule');
$this->assignRef('row', $row);
$types = array(JHTML::_('select.option', '', JText::_('RST_PLEASE_SELECT')), JHTML::_('select.option', 'department', JText::_('RST_DEPARTMENT')), JHTML::_('select.option', 'subject', JText::_('RST_TICKET_SUBJECT')), JHTML::_('select.option', 'message', JText::_('RST_TICKET_MESSAGE')), JHTML::_('select.option', 'priority', JText::_('RST_PRIORITY')), JHTML::_('select.option', 'status', JText::_('RST_TICKET_STATUS')), JHTML::_('select.option', 'custom_field', JText::_('RST_CUSTOM_FIELD')));
$conditions = array(JHTML::_('select.option', '', JText::_('RST_PLEASE_SELECT')), JHTML::_('select.option', 'eq', JText::_('RST_IS_EQUAL')), JHTML::_('select.option', 'neq', JText::_('RST_IS_NOT_EQUAL')), JHTML::_('select.option', 'like', JText::_('RST_IS_LIKE')), JHTML::_('select.option', 'notlike', JText::_('RST_IS_NOT_LIKE')));
$connectors = array(JHTML::_('select.option', 'AND', JText::_('RST_AND')), JHTML::_('select.option', 'OR', JText::_('RST_OR')));
$custom_fields = $this->get('customfields');
$departments = $this->get('departments');
$priorities = $this->get('priorities');
$statuses = $this->get('statuses');
$custom_field_value = array();
foreach ($departments as $i => $department) {
if ($i) {
$tmp = new stdClass();
$tmp->value = '</OPTGROUP>';
$tmp->text = '';
$custom_field_value[] = $tmp;
}
$custom_field_value[] = JHTML::_('select.optgroup', $department->name);
foreach ($custom_fields as $custom_field) {
if ($custom_field->department_id != $department->id) {
continue;
}
$custom_field_value[] = JHTML::_('select.option', $custom_field->id, $custom_field->name);
}
if ($i == count($departments) - 1) {
$tmp = new stdClass();
$tmp->value = '</OPTGROUP>';
$tmp->text = '';
$custom_field_value[] = $tmp;
}
}
if (!empty($row->conditions)) {
foreach ($row->conditions as $i => $condition) {
$lists['select_type'][$i] = JHTML::_('select.genericlist', $types, 'select_type[]', null, 'value', 'text', $condition->type, 'select_type' . $i);
$lists['select_condition'][$i] = JHTML::_('select.genericlist', $conditions, 'select_condition[]', null, 'value', 'text', $condition->condition, 'select_condition' . $i);
$lists['select_connector'][$i] = JHTML::_('select.genericlist', $connectors, 'select_connector[]', null, 'value', 'text', $condition->connector, 'select_connector' . $i);
$lists['select_custom_field_value'][$i] = $condition->type == 'custom_field' ? JHTML::_('select.genericlist', $custom_field_value, 'select_custom_field_value[]', null, 'value', 'text', $condition->custom_field, 'select_custom_field_value' . $i) : '';
$lists['select_value'][$i] = '';
$select_attribs = '';
$select_value = '';
$input_attribs = '';
$input_value = '';
switch ($condition->type) {
case 'department':
case 'priority':
case 'status':
if ($condition->type == 'department') {
$array = $departments;
} elseif ($condition->type == 'priority') {
$array = $priorities;
} elseif ($condition->type == 'status') {
$array = $statuses;
}
if ($condition->condition == 'like' || $condition->condition == 'notlike') {
$select_attribs = 'disabled="disabled" style="display: none;"';
$input_value = $this->escape($condition->value);
} else {
$input_attribs = 'disabled="disabled" style="display: none;"';
$select_value = $condition->value;
}
$lists['select_value'][$i] .= JHTML::_('select.genericlist', $array, 'select_value[]', $select_attribs, 'id', 'name', $select_value, 'select_value' . $i);
$lists['select_value'][$i] .= '<input type="text" name="select_value[]" value="' . $input_value . '" ' . $input_attribs . ' />';
break;
case 'subject':
$input_value = $this->escape($condition->value);
$lists['select_value'][$i] .= '<input type="text" name="select_value[]" value="' . $input_value . '" />';
break;
case 'message':
$input_value = $this->escape($condition->value);
$lists['select_value'][$i] .= '<textarea name="select_value[]">' . $input_value . '</textarea>';
break;
case 'custom_field':
JRequest::setVar('cfid', $condition->custom_field);
$values = $this->get('customfieldvalues');
if (empty($values)) {
$input_value = $this->escape($condition->value);
$lists['select_value'][$i] .= '<input type="text" name="select_value[]" value="' . $input_value . '" />';
} else {
if ($condition->condition == 'like' || $condition->condition == 'notlike') {
$select_attribs = 'disabled="disabled" style="display: none;"';
$input_value = $this->escape($condition->value);
} else {
$input_attribs = 'disabled="disabled" style="display: none;"';
$select_value = $condition->value;
}
$lists['select_value'][$i] .= JHTML::_('select.genericlist', $values, 'select_value[]', $select_attribs, 'id', 'name', $select_value, 'select_value' . $i);
$lists['select_value'][$i] .= '<input type="text" name="select_value[]" value="' . $input_value . '" ' . $input_attribs . ' />';
}
break;
}
}
}
$lists['categories'] = RSTicketsProHelper::getKBCategoriesTree('category_id', $row->category_id, 0, '', 0);
$lists['publish_article'] = JHTML::_('select.booleanlist', 'publish_article', 'class="inputbox"', $row->publish_article);
$lists['private'] = JHTML::_('select.booleanlist', 'private', 'class="inputbox"', $row->private);
$lists['published'] = JHTML::_('select.booleanlist', 'published', 'class="inputbox"', $row->published);
$this->assignRef('lists', $lists);
} else {
JToolBarHelper::addNewX('edit');
JToolBarHelper::editListX('edit');
JToolBarHelper::spacer();
JToolBarHelper::publishList();
JToolBarHelper::unpublishList();
JToolBarHelper::spacer();
JToolBarHelper::deleteList('RST_CONFIRM_DELETE');
$filter_state = $mainframe->getUserStateFromRequest('rsticketspro.rules.filter_state', 'filter_state');
$mainframe->setUserState('rsticketspro.rules.filter_state', $filter_state);
$lists['state'] = JHTML::_('grid.state', $filter_state);
$this->assignRef('sortColumn', JRequest::getVar('filter_order', 'category, r.name'));
$this->assignRef('sortOrder', JRequest::getVar('filter_order_Dir', 'ASC'));
$this->assignRef('kbrules', $this->get('kbrules'));
$this->assignRef('pagination', $this->get('pagination'));
$filter_word = JRequest::getCmd('search', '');
$this->assignRef('filter_word', $filter_word);
$this->assignRef('lists', $lists);
}
parent::display($tpl);
}
