/**
* Constructor
*
* @param $mailgateID ID of the mailgate
* @param $display display messages in MessageAfterRedirect or just return error (default 0=)
*
* @return if $display = false return messages result string
**/
function collect($mailgateID, $display = 0)
{
global $CFG_GLPI;
if ($this->getFromDB($mailgateID)) {
$this->mid = -1;
$this->fetch_emails = 0;
//Connect to the Mail Box
$this->connect();
$rejected = new NotImportedEmail();
// Clean from previous collect (from GUI, cron already truncate the table)
$rejected->deleteByCriteria(array('mailcollectors_id' => $this->fields['id']));
if ($this->marubox) {
// Get Total Number of Unread Email in mail box
$tot = $this->getTotalMails();
//Total Mails in Inbox Return integer value
$error = 0;
$refused = 0;
$blacklisted = 0;
for ($i = 1; $i <= $tot && $this->fetch_emails < $this->maxfetch_emails; $i++) {
$tkt = $this->buildTicket($i, array('mailgates_id' => $mailgateID, 'play_rules' => true));
toolbox::logdebug("tkt", $tkt);
//Indicates that the mail must be deleted from the mailbox
$delete_mail = false;
//If entity assigned, or email refused by rule, or no user and no supplier associated with the email
$user_condition = $CFG_GLPI["use_anonymous_helpdesk"] || isset($tkt['_users_id_requester']) && $tkt['_users_id_requester'] > 0 || isset($tkt['_supplier_email']) && $tkt['_supplier_email'];
$rejinput = array();
$rejinput['mailcollectors_id'] = $mailgateID;
if (!$tkt['_blacklisted']) {
$rejinput['from'] = $tkt['_head']['from'];
$rejinput['to'] = $tkt['_head']['to'];
$rejinput['users_id'] = $tkt['_users_id_requester'];
$rejinput['subject'] = $this->textCleaner($tkt['_head']['subject']);
$rejinput['messageid'] = $tkt['_head']['message_id'];
}
$rejinput['date'] = $_SESSION["glpi_currenttime"];
// Manage blacklisted emails
if (isset($tkt['_blacklisted']) && $tkt['_blacklisted']) {
$this->deleteMails($i, self::REFUSED_FOLDER);
$blacklisted++;
// entities_id set when new ticket / tickets_id when new followup
} else {
if ((isset($tkt['entities_id']) || isset($tkt['tickets_id'])) && $user_condition || isset($tkt['_refuse_email_no_response']) || isset($tkt['_refuse_email_with_response'])) {
if (isset($tkt['_refuse_email_with_response'])) {
$this->sendMailRefusedResponse($tkt['_head']['from'], $tkt['name']);
$delete_mail = self::REFUSED_FOLDER;
$refused++;
} else {
if (isset($tkt['_refuse_email_no_response'])) {
$delete_mail = self::REFUSED_FOLDER;
$refused++;
} else {
if (isset($tkt['entities_id']) || isset($tkt['tickets_id'])) {
// Is a mail responding of an already existing ticket ?
if (isset($tkt['tickets_id'])) {
$fup = new TicketFollowup();
if ($fup->add($tkt)) {
$delete_mail = self::ACCEPTED_FOLDER;
} else {
$error++;
$rejinput['reason'] = NotImportedEmail::FAILED_INSERT;
$rejected->add($rejinput);
}
} else {
// New ticket
$track = new Ticket();
if ($track->add($tkt)) {
$delete_mail = self::ACCEPTED_FOLDER;
} else {
$error++;
$rejinput['reason'] = NotImportedEmail::FAILED_INSERT;
$rejected->add($rejinput);
}
}
} else {
// Case never raise
$delete_mail = self::REFUSED_FOLDER;
$refused++;
}
}
}
//Delete Mail from Mail box if ticket is added successfully
if ($delete_mail) {
$this->deleteMails($i, $delete_mail);
}
} else {
if (!$tkt['_users_id_requester']) {
$rejinput['reason'] = NotImportedEmail::USER_UNKNOWN;
} else {
$rejinput['reason'] = NotImportedEmail::MATCH_NO_RULE;
}
$rejected->add($rejinput);
}
}
$this->fetch_emails++;
}
imap_expunge($this->marubox);
$this->close_mailbox();
//Close Mail Box
//TRANS: %1$d, %2$d, %3$d, %4$d and %5$d are number of messages
$msg = sprintf(__('Number of messages: available=%1$d, retrieved=%2$d, refused=%3$d, errors=%4$d, blacklisted=%5$d'), $tot, $this->fetch_emails, $refused, $error, $blacklisted);
if ($display) {
Session::addMessageAfterRedirect($msg, false, $error ? ERROR : INFO);
} else {
return $msg;
}
} else {
$msg = __('Could not connect to mailgate server');
if ($display) {
Session::addMessageAfterRedirect($msg, false, ERROR);
} else {
return $msg;
}
}
} else {
//TRANS: %s is the ID of the mailgate
$msg = sprintf(__('Could not find mailgate %d'), $mailgateID);
if ($display) {
Session::addMessageAfterRedirect($msg, false, ERROR);
} else {
return $msg;
}
}
}
/**
* Constructor
*
* @param $mailgateID ID of the mailgate
* @param $display display messages in MessageAfterRedirect or just return error
*
* @return if $display = false return messages result string
**/
function collect($mailgateID, $display = 0)
{
global $LANG, $CFG_GLPI;
if ($this->getFromDB($mailgateID)) {
$this->mid = -1;
$this->fetch_emails = 0;
//Connect to the Mail Box
$this->connect();
$rejected = new NotImportedEmail();
// Clean from previous collect (from GUI, cron already truncate the table)
$rejected->deleteByCriteria(array('mailcollectors_id' => $this->fields['id']));
if ($this->marubox) {
// Get Total Number of Unread Email in mail box
$tot = $this->getTotalMails();
//Total Mails in Inbox Return integer value
$error = 0;
$refused = 0;
for ($i = 1; $i <= $tot && $this->fetch_emails < $this->maxfetch_emails; $i++) {
$tkt = $this->buildTicket($i, array('mailgates_id' => $mailgateID, 'play_rules' => true));
//Indicates that the mail must be deleted from the mailbox
$delete_mail = false;
//If entity assigned, or email refused by rule, or no user associated with the email
$user_condition = $CFG_GLPI["use_anonymous_helpdesk"] || isset($tkt['_users_id_requester']) && $tkt['_users_id_requester'] > 0;
// Manage blacklisted emails
if (isset($tkt['_blacklisted']) && $tkt['_blacklisted']) {
$this->deleteMails($i);
// entities_id set when new ticket / tickets_id when new followup
} else {
if ((isset($tkt['entities_id']) || isset($tkt['tickets_id'])) && $user_condition || isset($tkt['_refuse_email_no_response']) || isset($tkt['_refuse_email_with_response'])) {
if (isset($tkt['_refuse_email_with_response'])) {
$this->sendMailRefusedResponse($tkt['_head']['from'], $tkt['name']);
$delete_mail = true;
$refused++;
} else {
if (isset($tkt['_refuse_email_no_response'])) {
$delete_mail = true;
$refused++;
} else {
if (isset($tkt['entities_id']) || isset($tkt['tickets_id'])) {
$tkt['_mailgate'] = $mailgateID;
$result = imap_fetchheader($this->marubox, $i);
// Is a mail responding of an already existgin ticket ?
if (isset($tkt['tickets_id'])) {
// Deletion of message with sucess
if (false === is_array($result)) {
$fup = new TicketFollowup();
if ($fup->add($tkt)) {
$delete_mail = true;
}
} else {
$error++;
}
} else {
// New ticket
// Deletion of message with sucess
if (false === is_array($result)) {
$track = new Ticket();
if ($track->add($tkt)) {
$delete_mail = true;
}
} else {
$error++;
}
}
} else {
// Case never raise
$delete_mail = true;
$refused++;
}
}
}
//Delete Mail from Mail box if ticket is added successfully
if ($delete_mail) {
$this->deleteMails($i);
}
} else {
$input = array();
$input['mailcollectors_id'] = $mailgateID;
$input['from'] = $tkt['_head']['from'];
$input['to'] = $tkt['_head']['to'];
if (!$tkt['_users_id_requester']) {
$input['reason'] = NotImportedEmail::USER_UNKNOWN;
} else {
$input['reason'] = NotImportedEmail::MATCH_NO_RULE;
}
$input['users_id'] = $tkt['_users_id_requester'];
$input['subject'] = $this->textCleaner($tkt['_head']['subject']);
$input['messageid'] = $tkt['_head']['message_id'];
$input['date'] = $_SESSION["glpi_currenttime"];
$rejected->add($input);
}
}
$this->fetch_emails++;
}
imap_expunge($this->marubox);
$this->close_mailbox();
//Close Mail Box
if ($display) {
if ($error == 0) {
addMessageAfterRedirect($LANG['mailgate'][3] . " : " . $this->fetch_emails);
} else {
addMessageAfterRedirect($LANG['mailgate'][3] . " : " . $this->fetch_emails . " ({$error} " . $LANG['common'][63] . ")", false, ERROR);
}
} else {
return "Number of messages: available={$tot}, collected=" . $this->fetch_emails . ($error > 0 ? " ({$error} error(s))" : "" . ($refused > 0 ? " ({$refused} refused)" : ""));
}
} else {
if ($display) {
addMessageAfterRedirect($LANG['log'][41], false, ERROR);
} else {
return "Could not connect to mailgate server";
}
}
} else {
if ($display) {
addMessageAfterRedirect($LANG['common'][54] . " : mailgate " . $mailgateID, false, ERROR);
} else {
return 'Could find mailgate ' . $mailgateID;
}
}
}
