public static function validate_other(Module_Helpdesk $m, $arg)
{
$len = GWF_String::strlen($arg);
if ($len < 2) {
return $m->lang('err_no_other');
}
$maxlen = $m->cfgMaxTitleLen();
if ($len > $maxlen) {
return $m->lang('err_other_len', array($maxlen));
}
return false;
}
private static function addNewFAQTicket(Module_Helpdesk $module, array $ticket)
{
if (false === ($faq = GDO::table('GWF_HelpdeskFAQ')->getByTID($ticket['hdt_id']))) {
$faq = new GWF_HelpdeskFAQ(array('hdf_id' => 0, 'hdf_tid' => $ticket['hdt_id'], 'hdf_question' => $ticket['hdt_other'] === '' ? 'DEFAULT TITLE' : '', 'hdf_answer' => '', 'hdf_langid' => 0));
if (false === $faq->insert()) {
return GWF_HTML::err('ERR_DATABASE', array(__FILE__, __LINE__));
}
return $module->message('msg_new_faq');
} else {
// if (false === $faq->saveVars(array(
// ))) {
// return GWF_HTML::err('ERR_DATABASE', array(__FILE__, __LINE__));
// }
}
return '';
}
public function validate_message(Module_Helpdesk $m, $arg)
{
return $m->validate_message($arg);
}
