/**
* Enter description here...
* [TODO] Move this into a better API holding place
*
* @param integer $group_id
* @param integer $ticket_id
* @param integer $only_rule_id
* @return Model_GroupInboxFilter[]|false
*/
public static function runGroupRouting($group_id, $ticket_id, $only_rule_id = 0)
{
static $moveMap = array();
$dont_move = false;
if (false != ($matches = Model_GroupInboxFilter::getMatches($group_id, $ticket_id, $only_rule_id))) {
/* @var $match Model_GroupInboxFilter */
if (is_array($matches)) {
foreach ($matches as $idx => $match) {
/* =============== Prevent recursive assignments =============
* If we ever get into a situation where many rules are sending a ticket
* back and forth between them, ignore the last move action in the chain
* which is trying to start over.
*/
if (isset($match->actions['move'])) {
if (!isset($moveMap[$ticket_id])) {
$moveMap[$ticket_id] = array();
} else {
if (isset($moveMap[$ticket_id][$group_id])) {
$dont_move = true;
}
}
$moveMap[$ticket_id][$group_id] = $match->id;
}
// Stop any move actions if we're going to loop again
if ($dont_move) {
unset($matches[$idx]->actions['move']);
}
// Run filter actions
$match->run(array($ticket_id));
}
}
}
return $matches;
}
