function writeResponse(DevblocksHttpResponse $response)
{
$tpl = DevblocksPlatform::getTemplateService();
$tpl_path = dirname(dirname(dirname(__FILE__))) . '/templates/';
$umsession = UmPortalHelper::getSession();
$active_user = $umsession->getProperty('sc_login', null);
$stack = $response->path;
array_shift($stack);
// resources
// F&R Topics
$sFnrTopics = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_FNR_TOPICS, '');
$fnr_topics = !empty($sFnrTopics) ? unserialize($sFnrTopics) : array();
switch (array_shift($stack)) {
default:
case 'search':
@($q = DevblocksPlatform::importGPC($_REQUEST['q'], 'string', ''));
$tpl->assign('q', $q);
if (!empty($q)) {
$feeds = array();
$where = null;
if (!empty($fnr_topics)) {
$where = sprintf("%s IN (%s)", DAO_FnrExternalResource::TOPIC_ID, implode(',', array_keys($fnr_topics)));
}
$resources = DAO_FnrExternalResource::getWhere($where);
$feeds = Model_FnrExternalResource::searchResources($resources, $q);
$tpl->assign('feeds', $feeds);
$tpl->assign('sources', $sources);
}
$tpl->display("devblocks:cerberusweb.fnr:support_center/fnr/search_results.tpl:portal_" . UmPortalHelper::getCode());
break;
}
}
function doFnrAction()
{
$q = DevblocksPlatform::importGPC(@$_POST['q'], 'string', '');
$sources = DevblocksPlatform::importGPC(@$_POST['sources'], 'array', array());
@($sources = array_flip($sources));
$tpl = DevblocksPlatform::getTemplateService();
$tpl->assign('path', $this->_TPL_PATH);
$feeds = array();
$where = null;
if (!empty($sources)) {
$where = sprintf("%s IN (%s)", DAO_FnrExternalResource::ID, implode(',', array_keys($sources)));
}
$resources = DAO_FnrExternalResource::getWhere($where);
$feeds = Model_FnrExternalResource::searchResources($resources, $q);
$tpl->assign('terms', $q);
$tpl->assign('feeds', $feeds);
$tpl->assign('sources', $sources);
$tpl->display('file:' . $this->_TPL_PATH . 'results.tpl');
}
function writeResponse(DevblocksHttpResponse $response)
{
$tpl = DevblocksPlatform::getTemplateService();
$tpl_path = dirname(dirname(__FILE__)) . '/templates/';
$theme = DAO_CommunityToolProperty::get($this->getPortal(), UmScApp::PARAM_THEME, UmScApp::DEFAULT_THEME);
if (!is_dir($tpl_path . 'portal/sc/themes/' . $theme)) {
$theme = UmScApp::DEFAULT_THEME;
}
$umsession = $this->getSession();
$active_user = $umsession->getProperty('sc_login', null);
$stack = $response->path;
@($module = array_shift($stack));
switch ($module) {
default:
case 'home':
$sHomeRss = DAO_CommunityToolProperty::get($this->getPortal(), UmScApp::PARAM_HOME_RSS, '');
$aHomeRss = !empty($sHomeRss) ? unserialize($sHomeRss) : array();
$feeds = array();
// [TODO] Implement a feed cache so we aren't bombing out
foreach ($aHomeRss as $title => $url) {
$feed = null;
try {
$feed = Zend_Feed::import($url);
} catch (Exception $e) {
}
if (!empty($feed) && $feed->count()) {
$feeds[] = array('name' => $title, 'feed' => $feed);
}
}
$tpl->assign('feeds', $feeds);
$tpl->display("file:{$tpl_path}portal/sc/internal/home/index.tpl");
break;
case 'account':
if (!$this->allow_logins || empty($active_user)) {
break;
}
$address = DAO_Address::get($active_user->id);
$tpl->assign('address', $address);
$tpl->display("file:{$tpl_path}portal/sc/internal/account/index.tpl");
break;
case 'kb':
// KB Roots
$sKbRoots = DAO_CommunityToolProperty::get($this->getPortal(), UmScApp::PARAM_KB_ROOTS, '');
$kb_roots = !empty($sKbRoots) ? unserialize($sKbRoots) : array();
$kb_roots_str = '0';
if (!empty($kb_roots)) {
$kb_roots_str = implode(',', array_keys($kb_roots));
}
switch (array_shift($stack)) {
case 'article':
if (empty($kb_roots)) {
return;
}
$id = intval(array_shift($stack));
list($articles, $count) = DAO_KbArticle::search(array(new DevblocksSearchCriteria(SearchFields_KbArticle::ID, '=', $id), new DevblocksSearchCriteria(SearchFields_KbArticle::TOP_CATEGORY_ID, 'in', array_keys($kb_roots))), -1, 0, null, null, false);
if (!isset($articles[$id])) {
break;
}
$article = DAO_KbArticle::get($id);
$tpl->assign('article', $article);
@($article_list = $umsession->getProperty(UmScApp::SESSION_ARTICLE_LIST, array()));
if (!empty($article) && !isset($article_list[$id])) {
DAO_KbArticle::update($article->id, array(DAO_KbArticle::VIEWS => ++$article->views));
$article_list[$id] = $id;
$umsession->setProperty(UmScApp::SESSION_ARTICLE_LIST, $article_list);
}
$categories = DAO_KbCategory::getWhere();
$tpl->assign('categories', $categories);
$cats = DAO_KbArticle::getCategoriesByArticleId($id);
$breadcrumbs = array();
foreach ($cats as $cat_id) {
if (!isset($breadcrumbs[$cat_id])) {
$breadcrumbs[$cat_id] = array();
}
$pid = $cat_id;
while ($pid) {
$breadcrumbs[$cat_id][] = $pid;
$pid = $categories[$pid]->parent_id;
}
$breadcrumbs[$cat_id] = array_reverse($breadcrumbs[$cat_id]);
// Remove any breadcrumbs not in this SC profile
$pid = reset($breadcrumbs[$cat_id]);
if (!isset($kb_roots[$pid])) {
unset($breadcrumbs[$cat_id]);
}
}
$tpl->assign('breadcrumbs', $breadcrumbs);
$tpl->display("file:{$tpl_path}portal/sc/internal/kb/article.tpl");
break;
default:
case 'browse':
@($root = intval(array_shift($stack)));
$tpl->assign('root_id', $root);
$categories = DAO_KbCategory::getWhere();
$tpl->assign('categories', $categories);
$tree_map = DAO_KbCategory::getTreeMap(0);
// Remove other top-level categories
if (is_array($tree_map[0])) {
foreach ($tree_map[0] as $child_id => $count) {
if (!isset($kb_roots[$child_id])) {
unset($tree_map[0][$child_id]);
}
}
}
// Remove empty categories
if (is_array($tree_map[0])) {
foreach ($tree_map as $node_id => $children) {
foreach ($children as $child_id => $count) {
if (empty($count)) {
@($pid = $categories[$child_id]->parent_id);
unset($tree_map[$pid][$child_id]);
unset($tree_map[$child_id]);
}
}
}
}
$tpl->assign('tree', $tree_map);
// Breadcrumb // [TODO] API-ize inside Model_KbTree ?
$breadcrumb = array();
$pid = $root;
while (0 != $pid) {
$breadcrumb[] = $pid;
$pid = $categories[$pid]->parent_id;
}
$tpl->assign('breadcrumb', array_reverse($breadcrumb));
$tpl->assign('mid', @intval(ceil(count($tree_map[$root]) / 2)));
// Articles
if (!empty($root)) {
list($articles, $count) = DAO_KbArticle::search(array(new DevblocksSearchCriteria(SearchFields_KbArticle::CATEGORY_ID, '=', $root), new DevblocksSearchCriteria(SearchFields_KbArticle::TOP_CATEGORY_ID, 'in', array_keys($kb_roots))), -1, 0, null, null, false);
}
$tpl->assign('articles', $articles);
$tpl->display("file:{$tpl_path}portal/sc/internal/kb/index.tpl");
break;
}
break;
case 'answers':
$query = rawurldecode(array_shift($stack));
$tpl->assign('query', $query);
$sFnrSources = DAO_CommunityToolProperty::get($this->getPortal(), UmScApp::PARAM_FNR_SOURCES, '');
$aFnrSources = !empty($sFnrSources) ? unserialize($sFnrSources) : array();
if (!empty($query)) {
// [JAS]: If we've been customized with specific sources, use them
$where = !empty($aFnrSources) ? sprintf("%s IN (%s)", DAO_FnrExternalResource::ID, implode(',', array_keys($aFnrSources))) : sprintf("%s IN (-1)", DAO_FnrExternalResource::ID);
$resources = DAO_FnrExternalResource::getWhere($where);
$feeds = Model_FnrExternalResource::searchResources($resources, $query);
$tpl->assign('feeds', $feeds);
$fields = array(DAO_FnrQuery::QUERY => $query, DAO_FnrQuery::CREATED => time(), DAO_FnrQuery::SOURCE => $this->getPortal(), DAO_FnrQuery::NO_MATCH => empty($feeds) ? 1 : 0);
DAO_FnrQuery::create($fields);
}
// KB
$sKbRoots = DAO_CommunityToolProperty::get($this->getPortal(), UmScApp::PARAM_KB_ROOTS, '');
$kb_roots = !empty($sKbRoots) ? unserialize($sKbRoots) : array();
list($articles, $count) = DAO_KbArticle::search(array(array(DevblocksSearchCriteria::GROUP_OR, new DevblocksSearchCriteria(SearchFields_KbArticle::TITLE, 'fulltext', $query), new DevblocksSearchCriteria(SearchFields_KbArticle::CONTENT, 'fulltext', $query)), new DevblocksSearchCriteria(SearchFields_KbArticle::TOP_CATEGORY_ID, 'in', array_keys($kb_roots))), 100, 0, null, null, true);
$tpl->assign('articles', $articles);
$tpl->display("file:{$tpl_path}portal/sc/internal/answers/index.tpl");
break;
case 'contact':
$response = array_shift($stack);
$settings = CerberusSettings::getInstance();
$default_from = $settings->get(CerberusSettings::DEFAULT_REPLY_FROM);
$tpl->assign('default_from', $default_from);
switch ($response) {
case 'confirm':
$tpl->assign('last_opened', $umsession->getProperty('support.write.last_opened', ''));
$tpl->display("file:{$tpl_path}portal/sc/internal/contact/confirm.tpl");
break;
default:
case 'step1':
$umsession->setProperty('support.write.last_error', null);
case 'step2':
$sFrom = $umsession->getProperty('support.write.last_from', '');
$sSubject = $umsession->getProperty('support.write.last_subject', '');
$sNature = $umsession->getProperty('support.write.last_nature', '');
$sContent = $umsession->getProperty('support.write.last_content', '');
// $aLastFollowupQ = $umsession->getProperty('support.write.last_followup_q','');
$aLastFollowupA = $umsession->getProperty('support.write.last_followup_a', '');
$sError = $umsession->getProperty('support.write.last_error', '');
$tpl->assign('last_from', $sFrom);
$tpl->assign('last_subject', $sSubject);
$tpl->assign('last_nature', $sNature);
$tpl->assign('last_content', $sContent);
// $tpl->assign('last_followup_q', $aLastFollowupQ);
$tpl->assign('last_followup_a', $aLastFollowupA);
$tpl->assign('last_error', $sError);
$sDispatch = DAO_CommunityToolProperty::get($this->getPortal(), UmScApp::PARAM_DISPATCH, '');
// $dispatch = !empty($sDispatch) ? (is_array($sDispatch) ? unserialize($sDispatch): array($sDispatch)) : array();
$dispatch = !empty($sDispatch) ? unserialize($sDispatch) : array();
$tpl->assign('dispatch', $dispatch);
switch ($response) {
default:
// If there's only one situation, skip to step2
if (1 == count($dispatch)) {
@($sNature = md5(key($dispatch)));
$umsession->setProperty('support.write.last_nature', $sNature);
reset($dispatch);
} else {
$tpl->display("file:{$tpl_path}portal/sc/internal/contact/step1.tpl");
break;
}
case 'step2':
// Cache along with answers?
if (is_array($dispatch)) {
foreach ($dispatch as $k => $v) {
if (md5($k) == $sNature) {
$umsession->setProperty('support.write.last_nature_string', $k);
$tpl->assign('situation', $k);
$tpl->assign('situation_params', $v);
break;
}
}
}
$ticket_fields = DAO_CustomField::getBySource('cerberusweb.fields.source.ticket');
$tpl->assign('ticket_fields', $ticket_fields);
$tpl->display("file:{$tpl_path}portal/sc/internal/contact/step2.tpl");
break;
}
break;
}
break;
// $tpl->display("file:${tpl_path}portal/sc/internal/contact/index.tpl");
// break;
// $tpl->display("file:${tpl_path}portal/sc/internal/contact/index.tpl");
// break;
case 'history':
if (!$this->allow_logins || empty($active_user)) {
break;
}
$mask = array_shift($stack);
if (empty($mask)) {
list($open_tickets) = DAO_Ticket::search(array(), array(new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_FIRST_WROTE_ID, '=', $active_user->id), new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_CLOSED, '=', 0)), -1, 0, SearchFields_Ticket::TICKET_UPDATED_DATE, false, false);
$tpl->assign('open_tickets', $open_tickets);
list($closed_tickets) = DAO_Ticket::search(array(), array(new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_FIRST_WROTE_ID, '=', $active_user->id), new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_CLOSED, '=', 1)), -1, 0, SearchFields_Ticket::TICKET_UPDATED_DATE, false, false);
$tpl->assign('closed_tickets', $closed_tickets);
$tpl->display("file:{$tpl_path}portal/sc/internal/history/index.tpl");
} else {
// Secure retrieval (address + mask)
list($tickets) = DAO_Ticket::search(array(), array(new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_MASK, '=', $mask), new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_FIRST_WROTE_ID, '=', $active_user->id)), 1, 0, null, null, false);
$ticket = array_shift($tickets);
// Security check (mask compare)
if (0 == strcasecmp($ticket[SearchFields_Ticket::TICKET_MASK], $mask)) {
$messages = DAO_Ticket::getMessagesByTicket($ticket[SearchFields_Ticket::TICKET_ID]);
$messages = array_reverse($messages, true);
$tpl->assign('ticket', $ticket);
$tpl->assign('messages', $messages);
$tpl->display("file:{$tpl_path}portal/sc/internal/history/display.tpl");
}
}
break;
case 'register':
if (!$this->allow_logins) {
break;
}
@($step = array_shift($stack));
switch ($step) {
case 'forgot':
$tpl->display("file:{$tpl_path}portal/sc/internal/register/forgot.tpl");
break;
case 'forgot2':
$tpl->display("file:{$tpl_path}portal/sc/internal/register/forgot_confirm.tpl");
break;
case 'confirm':
$tpl->display("file:{$tpl_path}portal/sc/internal/register/confirm.tpl");
break;
default:
$tpl->display("file:{$tpl_path}portal/sc/internal/register/index.tpl");
break;
}
break;
}
// print_r($response);
}
private function _getSearchAction($path)
{
@($p_query = DevblocksPlatform::importGPC($_REQUEST['query'], 'string', ''));
@($p_resources = DevblocksPlatform::importGPC($_REQUEST['resources'], 'string', ''));
$resource_where = null;
// Specific topics only?
if (!empty($p_resources)) {
$db = DevblocksPlatform::getDatabaseService();
$resource_ids = DevblocksPlatform::parseCsvString($p_resources);
if (!empty($resource_ids)) {
$resource_where = sprintf("%s IN (%s)", DAO_FnrExternalResource::ID, $db->qstr(implode(',', $resource_ids)));
}
}
$resources = DAO_FnrExternalResource::getWhere($resource_where);
$feeds = Model_FnrExternalResource::searchResources($resources, $p_query);
$xml_out = new SimpleXMLElement("<resources></resources>");
foreach ($feeds as $matches) {
$eMatch = $xml_out->addChild("resource");
$eMatch->addChild('name', $matches['name']);
$eMatch->addChild('topic', $matches['topic_name']);
$eMatch->addChild('link', $matches['feed']->link);
$eResults = $eMatch->addChild("results");
foreach ($matches['feed'] as $item) {
$eResult = $eResults->addChild("result");
if ($item instanceof Zend_Feed_Entry_Rss) {
$eResult->addChild('title', (string) $item->title());
$eResult->addChild('link', (string) $item->link());
$eResult->addChild('date', (string) $item->pubDate());
$eResult->addChild('description', (string) $item->description());
} elseif ($item instanceof Zend_Feed_Atom) {
$eResult->addChild('title', (string) $item->title());
$eResult->addChild('link', (string) $item->link['href']);
$eResult->addChild('date', (string) $item->published());
$eResult->addChild('description', (string) $item->summary());
}
}
}
$this->_render($xml_out->asXML());
}
