/**
* 工单分配
*/
private function _orderAssign()
{
$this->_modelAutoOrderQueue = $this->_getGlobalData('Model_AutoOrderQueue', 'object');
$this->_modelAutoOrderQueue->delById($_GET['Id']);
$this->_utilRbac = $this->_getGlobalData('Util_Rbac', 'object');
$this->_utilWorkOrder = $this->_getGlobalData('Util_WorkOrder', 'object');
$objectOrderManage = $this->_utilWorkOrder->getOrderManage();
$userClass = $this->_utilRbac->getUserClassById($_GET['userId']);
$objectOrderManage->updateWorkOrderOwner($userClass, array('work_order_id' => $_GET['workOrderId']));
$this->_utilMsg->showMsg(false);
}
/**
* 删除工单
* @param array $ids
*/
public function delOrder($ids)
{
$this->_modelAutoOrderQueue = $this->_getGlobalData('Model_AutoOrderQueue', 'object');
$this->_modelAutoOrderQueue->delById($ids);
}
/**
* 回复用户信息
*/
public function actionReply()
{
$this->_utilRbac = $this->_getGlobalData('Util_Rbac', 'object');
$userClass = $this->_utilRbac->getUserClass();
$timeout = intval(strtotime(substr($_POST['create_time'], 0, 19))) + intval($_POST['timeout']);
// var_dump( strtotime(substr($_POST ['create_time'] , 0,19)) );
// var_dump( $_POST ['timeout'] );
// echo date('Y-m-d H:i:s',$timeout);
$gameServerList = $this->_getGlobalData('server/server_list_' . $_POST['game_type_id']);
$TimeDifference = intval($gameServerList[$_POST['game_server_id']]['time_zone']) * 3600;
//时差
// echo date('Y-m-d H:i:s', CURRENT_TIME+$TimeDifference);exit;
if (CURRENT_TIME + $TimeDifference > $timeout && $_POST['cur_status'] == 1) {
//如果当前时间大于超时时间,并且当前工单为未处理状态,就说明回复时间已经过了,那么就超时
$isTimeout = '1';
} else {
$isTimeout = '0';
}
$_POST['game_type_id'] = intval($_POST['game_type_id']);
$replyContent = $_POST['reply'];
$not_sendmsg = 0;
if ($_POST['lock']) {
$replyContent = Tools::getLang('REPLY_NOT_SEND_SERVER', __CLASS__) . $replyContent;
//如果为不发送消息将自动在前面加上
$not_sendmsg = 1;
}
$addQaArr = array('is_timeout' => $isTimeout, 'work_order_id' => $_POST['Id'], 'content' => $replyContent, 'qa' => 1, 'user_id' => $userClass['_id'], 'create_time' => CURRENT_TIME, 'game_type_id' => $_POST['game_type_id'], 'operator_id' => $_POST['operator_id'], 'service_id' => $userClass['_serviceId'] ? $userClass['_serviceId'] : '001', 'not_sendmsg' => $not_sendmsg);
if ($isTimeout) {
$addQaArr['last_reply_time'] = $timeout;
}
//如果超时的话,将记录最后超时的时间
if (($_POST['source'] == 2 || $_POST['source'] == 3) && !$_POST['lock']) {
//如果工单来源为2并且lock为不锁定,那么就要发送webservice
$gameServerUrl = $gameServerList[$_POST['game_server_id']]['server_url'];
//获取url地址
if (!$gameServerUrl) {
$this->_utilMsg->showMsg(Tools::getLang('REPLY_SEND_ERROR', __CLASS__), -2);
}
// $isOk = $this->_sendMsg ( array (
// 'work_order_id' => $_POST ['Id'],
// 'service_id' => $userClass ['_serviceId'] ? $userClass ['_serviceId'] : '001',
// 'content' => $replyContent,
// 'send_url' => $gameServerUrl,
// 'status'=>$_POST ['status'],
// 'game_type_id'=>$_POST['game_type_id'] ) );
$isOk = 'error';
$gameObject = $this->_getGlobalData($_POST['game_type_id'], 'game');
$file_img = '';
if ($gameObject->_sendImage) {
if (!empty($_FILES["file_img"]["name"])) {
$file_img = $gameObject->ImgUpload();
if ($file_img == false) {
$errorInfo = Tools::getLang('SEND_MSG', 'Control_WorkOrder') . ':请检查好图片的大小和格式';
$this->_utilMsg->showMsg($errorInfo, -2, 1, false);
}
$webPath = pathinfo($file_img);
$webPath = '/Upload/Service/' . date('Ymd', CURRENT_TIME) . '/' . $webPath["basename"];
$addQaArr['image'] = json_encode(array($webPath));
}
}
if ($gameObject && is_callable(array($gameObject, 'sendOrderReplay'))) {
$sendData = array('work_order_id' => $_POST['Id'], 'service_id' => $userClass['_serviceId'] ? $userClass['_serviceId'] : '001', 'content' => $replyContent, 'send_url' => $gameServerUrl, 'status' => $_POST['status'], 'game_type_id' => $_POST['game_type_id'], 'file_img' => $file_img, 'game_user_id' => $_POST["game_user_id"], 'server_id' => $_POST['game_server_id']);
$isOk = $gameObject->sendOrderReplay($sendData);
}
if ($isOk !== true) {
$this->_utilMsg->showMsg($isOk, -2, 1, false);
}
}
$this->_modelWorkOrderQa->add($addQaArr);
#------改变房间工单,用户回复数------#
$userClass->setUpdateInfo(1);
$userClass->addToReplyNum(1);
/*if ($_POST['owner_user_id']==$userClass['_id'] && $_POST ['cur_status']==1)$userClass->setIncompleteOrderNum(-1);//用户完成一个工单
if ($_POST ['cur_status']!=3 && $_POST['status']==3){//如果为未回复将房间未完成工单数减1
$roomClass=$this->_utilRooms->getRoom($_POST['room_id']);
if (is_object($roomClass)){
$roomClass->completeOrder(-1); //完成一个工单数
$roomClass->setUpdateInfo(1);
}
//vip等级的工单数减1,
$this->_utilWorkOrder = $this->_getGlobalData ( 'Util_WorkOrder', 'object' );
$objOrderManage=$this->_utilWorkOrder->getOrderManage();
$objOrderManage->setOrderNum($_POST['vip_level']);
$objOrderManage->setUpdateInfo(1);
}*/
#------改变房间工单,用户回复数------#
$this->_modelAutoOrderQueue = $this->_getGlobalData('Model_AutoOrderQueue', 'object');
$this->_modelAutoOrderQueue->delByWorkOrderId($_POST['Id']);
//删除队列
#------添加日志------#
$this->_modelOrderLog = $this->_getGlobalData('Model_OrderLog', 'object');
$this->_modelOrderLog->addLog(array('Id' => $_POST['Id']), $_POST['status']);
#------添加日志------#
$workOrderUpdateArr = array('status' => $_POST['status'], 'answer_num' => 'answer_num+1', 'owner_user_id' => $userClass['_id'], 'is_read' => 0, 'remark' => $_POST['remark']);
//更改状态,提问数+1,修改备注
if ($_POST['is_verify']) {
$workOrderUpdateArr['is_verify'] = 1;
}
//如果为需查证,将改为需查证.
$this->_modelWorkOrder->update($workOrderUpdateArr, "Id={$_POST['Id']}");
$this->_utilMsg->showMsg(false);
}
