/**
* @param Mirasvit_Helpdesk_Model_Ticket $ticket
* @param Mage_Customer_Model_Customer $customer
* @param Mage_Admin_Model_User $user
*/
protected function notifyUser($ticket, $customer, $user)
{
$storeId = $ticket->getStoreId();
if ($ticket->getUserId()) {
$user = Mage::getModel('admin/user');
$user->load($ticket->getUserId());
$this->mail($ticket, $customer, $user, $user->getEmail(), $user->getName(), $this->getConfig()->getNotificationStaffNewMessageTemplate($storeId), $ticket->getLastMessage()->getAttachments());
} elseif ($department = $ticket->getDepartment()) {
if ($department->getNotificationEmail()) {
$this->mail($ticket, $customer, $user, $department->getNotificationEmail(), $department->getName(), $this->getConfig()->getNotificationStaffNewMessageTemplate($storeId), $ticket->getLastMessage()->getAttachments());
}
if ($department->getIsMembersNotificationEnabled()) {
foreach ($department->getUsers() as $member) {
$this->mail($ticket, $customer, $user, $member->getEmail(), $department->getName(), $this->getConfig()->getNotificationStaffNewMessageTemplate($storeId), $ticket->getLastMessage()->getAttachments());
}
}
}
}
