/**
* Form to add a solution to a ticket
*
* @param $knowbase_id_toload integer load a kb article as solution (0 = no load)
**/
function showSolutionForm($knowbase_id_toload = 0)
{
global $LANG, $CFG_GLPI;
$this->check($this->getField('id'), 'r');
$canedit = $this->canSolve();
$options = array();
if ($knowbase_id_toload > 0) {
$kb = new KnowbaseItem();
if ($kb->getFromDB($knowbase_id_toload)) {
$this->fields['solution'] = $kb->getField('answer');
}
}
$this->showFormHeader($options);
$show_template = $canedit;
// && $this->getField('ticketsolutiontypes_id') == 0
// && empty($this->fields['solution']);
$rand_template = mt_rand();
$rand_text = $rand_type = 0;
if ($canedit) {
$rand_text = mt_rand();
$rand_type = mt_rand();
}
if ($show_template) {
echo "<tr class='tab_bg_2'>";
echo "<td>" . $LANG['jobresolution'][6] . " : </td><td>";
Dropdown::show('TicketSolutionTemplate', array('value' => 0, 'entity' => $this->getEntityID(), 'rand' => $rand_template, 'toupdate' => array('value_fieldname' => 'value', 'to_update' => 'solution' . $rand_text, 'url' => $CFG_GLPI["root_doc"] . "/ajax/solution.php", 'moreparams' => array('type_id' => 'dropdown_ticketsolutiontypes_id' . $rand_type))));
echo "</td><td colspan='2'>";
echo "<a title\"" . $LANG['job'][23] . "\"\n href='" . $CFG_GLPI['root_doc'] . "/front/knowbaseitem.php?tickets_id=" . $this->getField('id') . "'>" . $LANG['job'][23] . "</a>";
echo "</td></tr>";
}
echo "<tr class='tab_bg_2'>";
echo "<td>" . $LANG['job'][48] . " : </td><td>";
$current = $this->fields['status'];
// Settings a solution will set status to solved
if ($canedit) {
Dropdown::show('TicketSolutionType', array('value' => $this->getField('ticketsolutiontypes_id'), 'rand' => $rand_type));
} else {
echo Dropdown::getDropdownName('glpi_ticketsolutiontypes', $this->getField('ticketsolutiontypes_id'));
}
echo "</td><td>" . $LANG['job'][25] . "</td><td>";
Dropdown::showYesNo('_sol_to_kb', false);
echo "</td></tr>";
echo "<tr class='tab_bg_2'>";
echo "<td>" . $LANG['joblist'][6] . " : </td><td colspan='3'>";
if ($canedit) {
initEditorSystem("solution");
echo "<div id='solution{$rand_text}'>";
echo "<textarea id='solution' name='solution' rows='12' cols='80'>";
echo $this->getField('solution');
echo "</textarea></div>";
} else {
echo unclean_cross_side_scripting_deep($this->getField('solution'));
}
echo "</td></tr>";
$options['candel'] = false;
$options['canedit'] = $canedit;
$this->showFormButtons($options);
}
/**
* Form to add a solution to an ITIL object
*
* @param $knowbase_id_toload integer load a kb article as solution (0 = no load by default)
* (default 0)
**/
function showSolutionForm($knowbase_id_toload = 0)
{
global $CFG_GLPI;
$this->check($this->getField('id'), READ);
$canedit = $this->canSolve();
$options = array();
if ($knowbase_id_toload > 0) {
$kb = new KnowbaseItem();
if ($kb->getFromDB($knowbase_id_toload)) {
$this->fields['solution'] = $kb->getField('answer');
}
}
// Alert if validation waiting
$validationtype = $this->getType() . 'Validation';
if (method_exists($validationtype, 'alertValidation')) {
$validationtype::alertValidation($this, 'solution');
}
$this->showFormHeader($options);
$show_template = $canedit;
// && $this->getField('solutiontypes_id') == 0
// && empty($this->fields['solution']);
$rand_template = mt_rand();
$rand_text = $rand_type = 0;
if ($canedit) {
$rand_text = mt_rand();
$rand_type = mt_rand();
}
if ($show_template) {
echo "<tr class='tab_bg_2'>";
echo "<td>" . _n('Solution template', 'Solution templates', 1) . "</td><td>";
SolutionTemplate::dropdown(array('value' => 0, 'entity' => $this->getEntityID(), 'rand' => $rand_template, 'toupdate' => array('value_fieldname' => 'value', 'to_update' => 'solution' . $rand_text, 'url' => $CFG_GLPI["root_doc"] . "/ajax/solution.php", 'moreparams' => array('type_id' => 'dropdown_solutiontypes_id' . $rand_type))));
echo "</td><td colspan='2'>";
if (Session::haveRightsOr('knowbase', array(READ, KnowbaseItem::READFAQ))) {
echo "<a class='vsubmit' title=\"" . __s('Search a solution') . "\"\n href='" . $CFG_GLPI['root_doc'] . "/front/knowbaseitem.php?item_itemtype=" . $this->getType() . "&item_items_id=" . $this->getField('id') . "&forcetab=Knowbase\$1'>" . __('Search a solution') . "</a>";
}
echo "</td></tr>";
}
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('Solution type') . "</td><td>";
$current = $this->fields['status'];
// Settings a solution will set status to solved
if ($canedit) {
SolutionType::dropdown(array('value' => $this->getField('solutiontypes_id'), 'rand' => $rand_type, 'entity' => $this->getEntityID()));
} else {
echo Dropdown::getDropdownName('glpi_solutiontypes', $this->getField('solutiontypes_id'));
}
echo "</td><td colspan='2'> </td></tr>";
if ($canedit && Session::haveRight('knowbase', UPDATE)) {
echo "<tr class='tab_bg_2'><td>" . __('Save and add to the knowledge base') . "</td><td>";
Dropdown::showYesNo('_sol_to_kb', false);
echo "</td><td colspan='2'> </td></tr>";
}
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('Description') . "</td><td colspan='3'>";
if ($canedit) {
$rand = mt_rand();
Html::initEditorSystem("solution{$rand}");
echo "<div id='solution{$rand_text}'>";
echo "<textarea id='solution{$rand}' name='solution' rows='12' cols='80' class='form-control'>" . $this->getField('solution') . "</textarea></div>";
} else {
echo Toolbox::unclean_cross_side_scripting_deep($this->getField('solution'));
}
echo "</td></tr>";
$options['candel'] = false;
$options['canedit'] = $canedit;
$this->showFormButtons($options);
}
// Affichage Module FAQ
//******************
$name = "";
checkFaqAccess();
if (getLoginUserID()) {
helpHeader($LANG['Menu'][20], $_SERVER['PHP_SELF'], $_SESSION["glpiname"]);
} else {
$_SESSION["glpilanguage"] = $CFG_GLPI['language'];
// Anonymous FAQ
simpleHeader($LANG['Menu'][20], array($LANG['Menu'][20] => $_SERVER['PHP_SELF']));
}
if (!isset($_GET["contains"])) {
$_GET["contains"] = "";
}
if (!isset($_GET["knowbaseitemcategories_id"])) {
$_GET["knowbaseitemcategories_id"] = 0;
}
if (isset($_GET["id"])) {
$kb = new KnowbaseItem();
if ($kb->getFromDB($_GET["id"])) {
$kb->showFull(false);
}
} else {
KnowbaseItem::searchForm($_GET, 1);
KnowbaseItemCategory::showFirstLevel($_GET, 1);
KnowbaseItem::showList($_GET, 1);
if (!$_GET["knowbaseitemcategories_id"] && strlen($_GET["contains"]) == 0) {
KnowbaseItem::showViewGlobal($_SERVER['PHP_SELF'], 1);
}
}
helpFooter();
