$conversation->setSubject('I need help!');
$conversation->setMailbox($mailbox);
$conversation->setCustomer($customer);
$conversation->setType('email');
// A conversation must have at least one thread
$thread = new \HelpScout\model\thread\Customer();
$thread->setType('customer');
$thread->setBody('Hello. I need some help.');
$thread->setStatus('active');
// Create by: required
$createdBy = new \HelpScout\model\ref\PersonRef();
$createdBy->setId(12345);
$createdBy->setType('customer');
$thread->setCreatedBy($createdBy);
// Assigned to: not required - defaults to 'anyone'
$assignedTo = new \HelpScout\model\ref\PersonRef();
$assignedTo->setId(100);
$assignedTo->setType('user');
$thread->setAssignedTo($assignedTo);
// Cc and Bcc
$thread->setCcList(array('*****@*****.**', '*****@*****.**'));
$thread->setBccList(array('*****@*****.**', '*****@*****.**'));
// Attachments: attachments must be sent to the API before they can
// be used when creating a thread. Use the hash value returned when
// creating the attachment to associate it with a ticket.
$attachment = new \HelpScout\model\Attachment();
$attachment->setHash('j894hg93gh9egh934gh34g8hjhvbdjvhbweg3');
$thread->setAttachments(array($attachment));
$conversation->setThreads(array($thread));
$conversation->setCreatedBy($createdBy);
$client->createConversation($conversation);
/**
* Process feed, create conversation.
*
* @access public
* @param array $feed The feed object to be processed.
* @param array $entry The entry object currently being processed.
* @param array $form The form object currently being processed.
* @return void
*/
public function process_feed($feed, $entry, $form)
{
/* If Help Scout instance is not initialized, exit. */
if (!$this->initialize_api()) {
$this->log_error(__METHOD__ . '(): Failed to set up the API.');
return;
}
/* If this entry already has a Help Scout conversation, exit. */
if (gform_get_meta($entry['id'], 'helpscout_conversation_id')) {
$this->log_debug(__METHOD__ . '(): Entry already has a Help Scout conversation associated to it. Skipping processing.');
return;
}
/* Prepare needed information. */
$data = array('email' => $this->get_field_value($form, $entry, $feed['meta']['customer_email']), 'first_name' => $this->get_field_value($form, $entry, $feed['meta']['customer_first_name']), 'last_name' => $this->get_field_value($form, $entry, $feed['meta']['customer_last_name']), 'subject' => GFCommon::replace_variables($feed['meta']['subject'], $form, $entry, false, false, false, 'text'), 'body' => GFCommon::replace_variables($feed['meta']['body'], $form, $entry), 'attachments' => array(), 'tags' => GFCommon::replace_variables($feed['meta']['tags'], $form, $entry));
/* If the email address is empty, exit. */
if (GFCommon::is_invalid_or_empty_email($data['email'])) {
$this->log_error(__METHOD__ . "(): Email address must be provided.");
return false;
}
/* Setup the mailbox for this conversation */
$mailbox = new \HelpScout\model\ref\MailboxRef();
$mailbox->setId($feed['meta']['mailbox']);
/* Create the customer object */
$customer = $this->api->getCustomerRefProxy(null, $data['email']);
$customer->setFirstName($data['first_name']);
$customer->setLastName($data['last_name']);
/* Create the conversation object */
$conversation = new \HelpScout\model\Conversation();
$conversation->setSubject($data['subject']);
$conversation->setMailbox($mailbox);
$conversation->setCustomer($customer);
$conversation->setCreatedBy($customer);
$conversation->setType($feed['meta']['type']);
/* Create the message thread */
if (gf_apply_filters('gform_helpscout_process_body_shortcodes', $form['id'], false, $form, $feed)) {
$data['body'] = do_shortcode($data['body']);
}
$thread = new \HelpScout\model\thread\Customer();
$thread->setCreatedBy($customer);
$thread->setBody($data['body']);
$thread->setStatus($feed['meta']['status']);
/* Assign this conversation to user if set */
if (!rgempty('user', $feed['meta'])) {
$user = new \HelpScout\model\ref\PersonRef();
$user->setId($feed['meta']['user']);
$user->setType('user');
$thread->setAssignedTo($user);
}
/* If feed has an attachments field assign, process the attachments. */
if (!empty($feed['meta']['attachments'])) {
$attachment_fields = array_keys($feed['meta']['attachments']);
$attachment_files = array();
foreach ($attachment_fields as $attachment_field) {
$field_value = $this->get_field_value($form, $entry, $attachment_field);
$field_value = $this->is_json($field_value) ? json_decode($field_value, true) : $field_value;
$field_value = strpos($field_value, ' , ') !== FALSE ? explode(' , ', $field_value) : $field_value;
if (empty($field_value)) {
continue;
}
if (is_array($field_value)) {
$attachment_files = array_merge($attachment_files, $field_value);
} else {
$attachment_files[] = $field_value;
}
}
if (!empty($attachment_files)) {
$attachments = $this->process_feed_attachments($attachment_files);
$thread->setAttachments($attachments);
}
}
/* Add tags to conversation */
$tags = !empty($data['tags']) ? array_map('trim', explode(',', $data['tags'])) : array();
$tags = gf_apply_filters('gform_helpscout_tags', $form['id'], $tags, $feed, $entry, $form);
if (!empty($tags)) {
$conversation->setTags($tags);
}
/* Add CC and BCC support if set. */
if (isset($feed['meta']['cc'])) {
$data['cc'] = GFCommon::replace_variables($feed['meta']['cc'], $form, $entry);
$data['cc'] = is_array($data['cc']) ? $data['cc'] : explode(',', $data['cc']);
if (!empty($data['cc'])) {
$thread->setCcList($data['cc']);
}
}
if (isset($feed['meta']['bcc'])) {
$data['bcc'] = GFCommon::replace_variables($feed['meta']['bcc'], $form, $entry);
$data['bcc'] = is_array($data['bcc']) ? $data['bcc'] : explode(',', $data['bcc']);
if (!empty($data['bcc'])) {
$thread->setCcList($data['bcc']);
}
}
/* Assign the message thread to the conversation */
$conversation->setThreads(array($thread));
/* Set thread count to 1 so Help Scout will include the conversation in the mailbox folder count */
$conversation->setThreadCount(1);
$this->log_debug(__METHOD__ . "(): Conversation to be created => " . print_r($conversation, true));
try {
$auto_reply = rgars($feed, 'meta/auto_reply') == '1';
/* Create the conversation. */
$this->api->createConversation($conversation, false, $auto_reply, true);
gform_update_meta($entry['id'], 'helpscout_conversation_id', $conversation->getId());
/* Log that conversation was created. */
$this->log_debug(__METHOD__ . "(): Conversation has been created.");
} catch (Exception $e) {
/* Log that conversation was not created. */
$this->log_error(__METHOD__ . "(): Conversation was not created; {$e->getMessage()}");
return;
}
/* Add conversation note if set. */
if (rgars($feed, 'meta/note')) {
/* Replace variables for note. */
$note_text = GFCommon::replace_variables($feed['meta']['note'], $form, $entry);
/* Get API user. */
$api_user = $this->api->getUserMe();
/* Create note object. */
$note = new \HelpScout\model\thread\Message();
$note->setCreatedBy($this->api->getUserRefProxy($api_user->getId()));
$note->setBody($note_text);
$note->setType('note');
try {
/* Post note to conversation. */
$this->api->createThread($conversation->getId(), $note);
/* Log that note was added. */
$this->log_debug(__METHOD__ . '(): Note was successfully added to conversation.');
} catch (Exception $e) {
/* Log that note was not added. */
$this->log_error(__METHOD__ . '(): Note was not added to conversation; ' . $e->getMessage());
return;
}
}
}