public function load($printQuery = false, $logQuery = false)
{
if ($this->isLoaded()) {
return $this;
}
$ticketsData = json_decode($this->_api->getTickets(false));
if (!$ticketsData) {
$this->_setIsLoaded();
return $this;
}
$this->_totalRecords = $this->_api->result->getHeader(static::API_TOTAL_HEADER);
$orderRelationCollection = Mage::getModel('eltrino_diamantedesk/orderRelation')->getCollection();
$priorities = Mage::getModel('eltrino_diamantedesk/source_tickets_priorities')->getPriorities();
$statuses = Mage::getModel('eltrino_diamantedesk/source_tickets_statuses')->getStatuses();
foreach ($ticketsData as $ticketData) {
if ($this->orderRelation) {
$relation = $orderRelationCollection->getItemsByColumnValue('order_increment_id', $this->orderRelation);
if (count($relation)) {
$isCurrentTicket = false;
foreach ($relation as $relationItem) {
if ($ticketData->id == $relationItem->getTicketId()) {
$isCurrentTicket = true;
break;
}
}
if (!$isCurrentTicket) {
continue;
}
}
}
$relatedOrders = $orderRelationCollection->getItemsByColumnValue('ticket_id', $ticketData->id);
$orderIncrementId = null;
if (count($relatedOrders)) {
$orderIncrementId = $relatedOrders[0]->getOrderIncrementId();
}
$ticket = Mage::getModel('eltrino_diamantedesk/ticket');
$ticket->addData(array('id' => $ticketData->id, 'subject' => Mage::helper('catalog/output')->escapeHtml($ticketData->subject), 'email' => '', 'createdAt' => $ticketData->created_at, 'priority' => $priorities[$ticketData->priority], 'status' => $statuses[$ticketData->status], 'order_increment_id' => $orderIncrementId, 'reporter' => $ticketData->reporter, 'key' => $ticketData->key));
$this->addItem($ticket);
}
$this->_setIsLoaded();
return $this;
}
