function showForm($ID, $options = array())
{
global $DB, $CFG_GLPI;
$default_values = self::getDefaultValues();
// Get default values from posted values on reload form
// On get because of tabs
// we use REQUEST because method differ with layout (lefttab : GET, vsplit: POST)
if (!isset($options['template_preview'])) {
if (isset($_REQUEST)) {
$values = Html::cleanPostForTextArea($_REQUEST);
}
}
// Restore saved value or override with page parameter
$saved = $this->restoreInput();
foreach ($default_values as $name => $value) {
if (!isset($values[$name])) {
if (isset($saved[$name])) {
$values[$name] = $saved[$name];
} else {
$values[$name] = $value;
}
}
}
if (isset($values['content'])) {
// Clean new lines to be fix encoding
$order = array('\\r', '\\n', "\\");
$replace = array("", "", "");
$values['content'] = str_replace($order, $replace, $values['content']);
}
if (isset($values['name'])) {
$values['name'] = str_replace("\\", "", $values['name']);
}
if (!$ID) {
// Override defaut values from projecttask if needed
if (isset($options['_projecttasks_id'])) {
$pt = new ProjectTask();
if ($pt->getFromDB($options['_projecttasks_id'])) {
$values['name'] = $pt->getField('name');
$values['content'] = $pt->getField('name');
}
}
}
// Check category / type validity
if ($values['itilcategories_id']) {
$cat = new ITILCategory();
if ($cat->getFromDB($values['itilcategories_id'])) {
switch ($values['type']) {
case self::INCIDENT_TYPE:
if (!$cat->getField('is_incident')) {
$values['itilcategories_id'] = 0;
}
break;
case self::DEMAND_TYPE:
if (!$cat->getField('is_request')) {
$values['itilcategories_id'] = 0;
}
break;
default:
break;
}
}
}
// Default check
if ($ID > 0) {
$this->check($ID, READ);
} else {
// Create item
$this->check(-1, CREATE, $values);
}
if (!$ID) {
$this->userentities = array();
if ($values["_users_id_requester"]) {
//Get all the user's entities
$all_entities = Profile_User::getUserEntities($values["_users_id_requester"], true, true);
//For each user's entity, check if the technician which creates the ticket have access to it
foreach ($all_entities as $tmp => $ID_entity) {
if (Session::haveAccessToEntity($ID_entity)) {
$this->userentities[] = $ID_entity;
}
}
}
$this->countentitiesforuser = count($this->userentities);
if ($this->countentitiesforuser > 0 && !in_array($this->fields["entities_id"], $this->userentities)) {
// If entity is not in the list of user's entities,
// then use as default value the first value of the user's entites list
$this->fields["entities_id"] = $this->userentities[0];
// Pass to values
$values['entities_id'] = $this->userentities[0];
}
}
if ($values['type'] <= 0) {
$values['type'] = Entity::getUsedConfig('tickettype', $values['entities_id'], '', Ticket::INCIDENT_TYPE);
}
if (!isset($options['template_preview'])) {
$options['template_preview'] = 0;
}
// Load ticket template if available :
if ($ID) {
$tt = $this->getTicketTemplateToUse($options['template_preview'], $this->fields['type'], $this->fields['itilcategories_id'], $this->fields['entities_id']);
} else {
$tt = $this->getTicketTemplateToUse($options['template_preview'], $values['type'], $values['itilcategories_id'], $values['entities_id']);
}
// Predefined fields from template : reset them
if (isset($values['_predefined_fields'])) {
$values['_predefined_fields'] = Toolbox::decodeArrayFromInput($values['_predefined_fields']);
} else {
$values['_predefined_fields'] = array();
}
// Store predefined fields to be able not to take into account on change template
// Only manage predefined values on ticket creation
$predefined_fields = array();
if (!$ID) {
if (isset($tt->predefined) && count($tt->predefined)) {
foreach ($tt->predefined as $predeffield => $predefvalue) {
if (isset($default_values[$predeffield])) {
// Is always default value : not set
// Set if already predefined field
// Set if ticket template change
if (count($values['_predefined_fields']) == 0 && $values[$predeffield] == $default_values[$predeffield] || isset($values['_predefined_fields'][$predeffield]) && $values[$predeffield] == $values['_predefined_fields'][$predeffield] || isset($values['_tickettemplates_id']) && $values['_tickettemplates_id'] != $tt->getID() || $predeffield == 'requesttypes_id' && empty($saved)) {
// Load template data
$values[$predeffield] = $predefvalue;
$this->fields[$predeffield] = $predefvalue;
$predefined_fields[$predeffield] = $predefvalue;
}
}
}
// All predefined override : add option to say predifined exists
if (count($predefined_fields) == 0) {
$predefined_fields['_all_predefined_override'] = 1;
}
} else {
// No template load : reset predefined values
if (count($values['_predefined_fields'])) {
foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) {
if ($values[$predeffield] == $predefvalue) {
$values[$predeffield] = $default_values[$predeffield];
}
}
}
}
}
// Put ticket template on $values for actors
$values['_tickettemplate'] = $tt;
$canupdate = Session::haveRight(self::$rightname, UPDATE);
$canpriority = Session::haveRight(self::$rightname, self::CHANGEPRIORITY);
$canstatus = $canupdate;
if ($ID && in_array($this->fields['status'], $this->getClosedStatusArray())) {
$canupdate = false;
// No update for actors
$values['_noupdate'] = true;
}
$showuserlink = 0;
if (Session::haveRight('user', READ)) {
$showuserlink = 1;
}
if ($options['template_preview']) {
// Add all values to fields of tickets for template preview
foreach ($values as $key => $val) {
if (!isset($this->fields[$key])) {
$this->fields[$key] = $val;
}
}
}
// In percent
$colsize1 = '13';
$colsize2 = '29';
$colsize3 = '13';
$colsize4 = '45';
$canupdate_descr = $canupdate || $this->fields['status'] == self::INCOMING && $this->isUser(CommonITILActor::REQUESTER, Session::getLoginUserID()) && $this->numberOfFollowups() == 0 && $this->numberOfTasks() == 0;
if (!$options['template_preview']) {
echo "<form method='post' name='form_ticket' enctype='multipart/form-data' action='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php'>";
if (isset($options['_projecttasks_id'])) {
echo "<input type='hidden' name='_projecttasks_id' value='" . $options['_projecttasks_id'] . "'>";
}
}
echo "<div class='spaced' id='tabsbody'>";
echo "<table class='tab_cadre_fixe' id='mainformtable'>";
// Optional line
$ismultientities = Session::isMultiEntitiesMode();
echo "<tr class='headerRow responsive_hidden'>";
echo "<th colspan='4'>";
if ($ID) {
$text = sprintf(__('%1$s - %2$s'), $this->getTypeName(1), sprintf(__('%1$s: %2$s'), __('ID'), $ID));
if ($ismultientities) {
$text = sprintf(__('%1$s (%2$s)'), $text, Dropdown::getDropdownName('glpi_entities', $this->fields['entities_id']));
}
echo $text;
} else {
if ($ismultientities) {
printf(__('The ticket will be added in the entity %s'), Dropdown::getDropdownName("glpi_entities", $this->fields['entities_id']));
} else {
_e('New ticket');
}
}
echo "</th></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>";
echo $tt->getBeginHiddenFieldText('date');
if (!$ID) {
printf(__('%1$s%2$s'), __('Opening date'), $tt->getMandatoryMark('date'));
} else {
_e('Opening date');
}
echo $tt->getEndHiddenFieldText('date');
echo "</th>";
echo "<td width='{$colsize2}%'>";
echo $tt->getBeginHiddenFieldValue('date');
$date = $this->fields["date"];
if ($canupdate) {
Html::showDateTimeField("date", array('value' => $date, 'timestep' => 1, 'maybeempty' => false));
} else {
echo Html::convDateTime($date);
}
echo $tt->getEndHiddenFieldValue('date', $this);
echo "</td><td colspan='2'></td></tr>";
// SLTs
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('time_to_own');
if (!$ID) {
printf(__('%1$s%2$s'), __('Time to own'), $tt->getMandatoryMark('time_to_own'));
} else {
_e('Time to own');
}
echo $tt->getEndHiddenFieldText('time_to_own');
echo "</th>";
echo "<td width='{$colsize2}%' class='nopadding'>";
$slt = new SLT();
$slt->showSltForTicket($this, SLT::TTO, $tt, $canupdate);
echo "</td>";
echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('due_date');
if (!$ID) {
printf(__('%1$s%2$s'), __('Time to resolve'), $tt->getMandatoryMark('due_date'));
} else {
_e('Time to resolve');
}
echo $tt->getEndHiddenFieldText('due_date');
echo "</th>";
echo "<td width='{$colsize4}%' class='nopadding'>";
$slt->showSltForTicket($this, SLT::TTR, $tt, $canupdate);
echo "</td>";
echo "</tr>";
if ($ID) {
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('By') . "</th>";
echo "<td width='{$colsize2}%'>";
if ($canupdate) {
User::dropdown(array('name' => 'users_id_recipient', 'value' => $this->fields["users_id_recipient"], 'entity' => $this->fields["entities_id"], 'right' => 'all'));
} else {
echo getUserName($this->fields["users_id_recipient"], $showuserlink);
}
echo "</td>";
echo "<th width='{$colsize3}%'>" . __('Last update') . "</th>";
echo "<td width='{$colsize4}%'>";
if ($this->fields['users_id_lastupdater'] > 0) {
//TRANS: %1$s is the update date, %2$s is the last updater name
printf(__('%1$s by %2$s'), Html::convDateTime($this->fields["date_mod"]), getUserName($this->fields["users_id_lastupdater"], $showuserlink));
}
echo "</td>";
echo "</tr>";
}
if ($ID && (in_array($this->fields["status"], $this->getSolvedStatusArray()) || in_array($this->fields["status"], $this->getClosedStatusArray()))) {
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('Resolution date') . "</th>";
echo "<td width='{$colsize2}%'>";
Html::showDateTimeField("solvedate", array('value' => $this->fields["solvedate"], 'timestep' => 1, 'maybeempty' => false, 'canedit' => $canupdate));
echo "</td>";
if (in_array($this->fields["status"], $this->getClosedStatusArray())) {
echo "<th width='{$colsize3}%'>" . __('Close date') . "</th>";
echo "<td width='{$colsize4}%'>";
Html::showDateTimeField("closedate", array('value' => $this->fields["closedate"], 'timestep' => 1, 'maybeempty' => false, 'canedit' => $canupdate));
echo "</td>";
} else {
echo "<td colspan='2'> </td>";
}
echo "</tr>";
}
if ($ID) {
echo "</table>";
echo "<table class='tab_cadre_fixe' id='mainformtable2'>";
}
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type')) . "</th>";
echo "<td width='{$colsize2}%'>";
// Permit to set type when creating ticket without update right
if ($canupdate || !$ID) {
$opt = array('value' => $this->fields["type"]);
/// Auto submit to load template
if (!$ID) {
$opt['on_change'] = 'this.form.submit()';
}
$rand = self::dropdownType('type', $opt);
if ($ID) {
$params = array('type' => '__VALUE__', 'entity_restrict' => $this->fields['entities_id'], 'value' => $this->fields['itilcategories_id'], 'currenttype' => $this->fields['type']);
Ajax::updateItemOnSelectEvent("dropdown_type{$rand}", "show_category_by_type", $CFG_GLPI["root_doc"] . "/ajax/dropdownTicketCategories.php", $params);
}
} else {
echo self::getTicketTypeName($this->fields["type"]);
}
echo "</td>";
echo "<th width='{$colsize3}%'>" . sprintf(__('%1$s%2$s'), __('Category'), $tt->getMandatoryMark('itilcategories_id')) . "</th>";
echo "<td width='{$colsize4}%'>";
// Permit to set category when creating ticket without update right
if ($canupdate || !$ID || $canupdate_descr) {
$opt = array('value' => $this->fields["itilcategories_id"], 'entity' => $this->fields["entities_id"]);
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
$opt['condition'] = "`is_helpdeskvisible`='1' AND ";
} else {
$opt['condition'] = '';
}
/// Auto submit to load template
if (!$ID) {
$opt['on_change'] = 'this.form.submit()';
}
/// if category mandatory, no empty choice
/// no empty choice is default value set on ticket creation, else yes
if (($ID || $values['itilcategories_id']) && $tt->isMandatoryField("itilcategories_id") && $this->fields["itilcategories_id"] > 0) {
$opt['display_emptychoice'] = false;
}
switch ($this->fields["type"]) {
case self::INCIDENT_TYPE:
$opt['condition'] .= "`is_incident`='1'";
break;
case self::DEMAND_TYPE:
$opt['condition'] .= "`is_request`='1'";
break;
default:
break;
}
echo "<span id='show_category_by_type'>";
ITILCategory::dropdown($opt);
echo "</span>";
} else {
echo Dropdown::getDropdownName("glpi_itilcategories", $this->fields["itilcategories_id"]);
}
echo "</td>";
echo "</tr>";
if (!$ID) {
echo "</table>";
$this->showActorsPartForm($ID, $values);
echo "<table class='tab_cadre_fixe' id='mainformtable3'>";
}
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('status');
printf(__('%1$s%2$s'), __('Status'), $tt->getMandatoryMark('status'));
echo $tt->getEndHiddenFieldText('status') . "</th>";
echo "<td width='{$colsize2}%'>";
echo $tt->getBeginHiddenFieldValue('status');
if ($canstatus) {
self::dropdownStatus(array('value' => $this->fields["status"], 'showtype' => 'allowed'));
TicketValidation::alertValidation($this, 'status');
} else {
echo self::getStatus($this->fields["status"]);
if (in_array($this->fields["status"], $this->getClosedStatusArray()) && $this->isAllowedStatus($this->fields['status'], Ticket::INCOMING)) {
echo " <a class='vsubmit' href='" . $this->getLinkURL() . "&forcetab=TicketFollowup\$1&_openfollowup=1'>" . __('Reopen') . "</a>";
}
}
echo $tt->getEndHiddenFieldValue('status', $this);
echo "</td>";
echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('requesttypes_id');
printf(__('%1$s%2$s'), __('Request source'), $tt->getMandatoryMark('requesttypes_id'));
echo $tt->getEndHiddenFieldText('requesttypes_id') . "</th>";
echo "<td width='{$colsize4}%'>";
echo $tt->getBeginHiddenFieldValue('requesttypes_id');
if ($canupdate) {
RequestType::dropdown(array('value' => $this->fields["requesttypes_id"], 'condition' => 'is_active = 1 AND is_ticketheader = 1'));
} else {
echo Dropdown::getDropdownName('glpi_requesttypes', $this->fields["requesttypes_id"]);
echo Html::hidden('requesttypes_id', array('value' => $this->fields["requesttypes_id"]));
}
echo $tt->getEndHiddenFieldValue('requesttypes_id', $this);
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $tt->getBeginHiddenFieldText('urgency');
printf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency'));
echo $tt->getEndHiddenFieldText('urgency') . "</th>";
echo "<td>";
if ($canupdate && $canpriority || !$ID || $canupdate_descr) {
// Only change during creation OR when allowed to change priority OR when user is the creator
echo $tt->getBeginHiddenFieldValue('urgency');
$idurgency = self::dropdownUrgency(array('value' => $this->fields["urgency"]));
echo $tt->getEndHiddenFieldValue('urgency', $this);
} else {
$idurgency = "value_urgency" . mt_rand();
echo "<input id='{$idurgency}' type='hidden' name='urgency' value='" . $this->fields["urgency"] . "'>";
echo $tt->getBeginHiddenFieldValue('urgency');
echo parent::getUrgencyName($this->fields["urgency"]);
echo $tt->getEndHiddenFieldValue('urgency', $this);
}
echo "</td>";
// Display validation state
echo "<th>";
if (!$ID) {
echo $tt->getBeginHiddenFieldText('_add_validation');
printf(__('%1$s%2$s'), __('Approval request'), $tt->getMandatoryMark('_add_validation'));
echo $tt->getEndHiddenFieldText('_add_validation');
} else {
echo $tt->getBeginHiddenFieldText('global_validation');
_e('Approval');
echo $tt->getEndHiddenFieldText('global_validation');
}
echo "</th>";
echo "<td>";
if (!$ID) {
echo $tt->getBeginHiddenFieldValue('_add_validation');
$validation_right = '';
if ($values['type'] == self::INCIDENT_TYPE && Session::haveRight('ticketvalidation', TicketValidation::CREATEINCIDENT)) {
$validation_right = 'validate_incident';
}
if ($values['type'] == self::DEMAND_TYPE && Session::haveRight('ticketvalidation', TicketValidation::CREATEREQUEST)) {
$validation_right = 'validate_request';
}
if (!empty($validation_right)) {
echo "<input type='hidden' name='_add_validation' value='" . $values['_add_validation'] . "'>";
$params = array('name' => "users_id_validate", 'entity' => $this->fields['entities_id'], 'right' => $validation_right, 'users_id_validate' => $values['users_id_validate']);
TicketValidation::dropdownValidator($params);
}
echo $tt->getEndHiddenFieldValue('_add_validation', $this);
if ($tt->isPredefinedField('global_validation')) {
echo "<input type='hidden' name='global_validation' value='" . $tt->predefined['global_validation'] . "'>";
}
} else {
echo $tt->getBeginHiddenFieldValue('global_validation');
if (Session::haveRightsOr('ticketvalidation', TicketValidation::getCreateRights()) && $canupdate) {
TicketValidation::dropdownStatus('global_validation', array('global' => true, 'value' => $this->fields['global_validation']));
} else {
echo TicketValidation::getStatus($this->fields['global_validation']);
}
echo $tt->getEndHiddenFieldValue('global_validation', $this);
}
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $tt->getBeginHiddenFieldText('impact');
printf(__('%1$s%2$s'), __('Impact'), $tt->getMandatoryMark('impact'));
echo $tt->getEndHiddenFieldText('impact') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('impact');
if ($canupdate) {
$idimpact = self::dropdownImpact(array('value' => $this->fields["impact"]));
} else {
$idimpact = "value_impact" . mt_rand();
echo "<input id='{$idimpact}' type='hidden' name='impact' value='" . $this->fields["impact"] . "'>";
echo parent::getImpactName($this->fields["impact"]);
}
echo $tt->getEndHiddenFieldValue('impact', $this);
echo "</td>";
echo "<th>" . $tt->getBeginHiddenFieldText('locations_id');
printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id'));
echo $tt->getEndHiddenFieldText('locations_id') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('locations_id');
if ($canupdate || !$ID) {
Location::dropdown(array('value' => $this->fields['locations_id'], 'entity' => $this->fields['entities_id']));
} else {
echo Dropdown::getDropdownName('glpi_locations', $this->fields["locations_id"]);
}
echo $tt->getEndHiddenFieldValue('locations_id', $this);
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $tt->getBeginHiddenFieldText('priority');
printf(__('%1$s%2$s'), __('Priority'), $tt->getMandatoryMark('priority'));
echo $tt->getEndHiddenFieldText('priority') . "</th>";
echo "<td>";
$idajax = 'change_priority_' . mt_rand();
if ($canpriority && !$tt->isHiddenField('priority')) {
$idpriority = parent::dropdownPriority(array('value' => $this->fields["priority"], 'withmajor' => true));
$idpriority = 'dropdown_priority' . $idpriority;
echo " <span id='{$idajax}' style='display:none'></span>";
} else {
$idpriority = 0;
echo $tt->getBeginHiddenFieldValue('priority');
echo "<span id='{$idajax}'>" . parent::getPriorityName($this->fields["priority"]) . "</span>";
echo $tt->getEndHiddenFieldValue('priority', $this);
}
if ($canupdate || $canupdate_descr) {
$params = array('urgency' => '__VALUE0__', 'impact' => '__VALUE1__', 'priority' => $idpriority);
Ajax::updateItemOnSelectEvent(array('dropdown_urgency' . $idurgency, 'dropdown_impact' . $idimpact), $idajax, $CFG_GLPI["root_doc"] . "/ajax/priority.php", $params);
}
echo "</td>";
echo "<th rowspan='2'>" . $tt->getBeginHiddenFieldText('items_id');
printf(__('%1$s%2$s'), _n('Associated element', 'Associated elements', Session::getPluralNumber()), $tt->getMandatoryMark('items_id'));
if ($ID && $canupdate) {
echo " <a href='" . $this->getFormURL() . "?id=" . $ID . "&forcetab=Item_Ticket\$1'><img title='" . __s('Update') . "' alt='" . __s('Update') . "'\n class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/showselect.png'></a>";
}
echo $tt->getEndHiddenFieldText('items_id');
echo "</th>";
if (!$ID) {
echo "<td rowspan='2'>";
echo $tt->getBeginHiddenFieldValue('items_id');
$values['_canupdate'] = Session::haveRight('ticket', CREATE);
if ($values['_canupdate']) {
Item_Ticket::itemAddForm($this, $values);
}
echo $tt->getEndHiddenFieldValue('items_id', $this);
echo "</td>";
} else {
echo "<td>";
echo $tt->getBeginHiddenFieldValue('items_id');
$values['_canupdate'] = $canupdate || $canupdate_descr;
Item_Ticket::itemAddForm($this, $values);
echo $tt->getEndHiddenFieldValue('items_id', $this);
echo "</td>";
}
echo "</tr>";
echo "<tr class='tab_bg_1'>";
// Need comment right to add a followup with the actiontime
if (!$ID && Session::haveRight('followup', TicketFollowup::ADDALLTICKET)) {
echo "<th>" . $tt->getBeginHiddenFieldText('actiontime');
printf(__('%1$s%2$s'), __('Total duration'), $tt->getMandatoryMark('actiontime'));
echo $tt->getEndHiddenFieldText('actiontime') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('actiontime');
Dropdown::showTimeStamp('actiontime', array('value' => $values['actiontime'], 'addfirstminutes' => true));
echo $tt->getEndHiddenFieldValue('actiontime', $this);
echo "</td>";
}
echo "</tr>";
echo "</table>";
if ($ID) {
$this->showActorsPartForm($ID, $values);
}
$view_linked_tickets = $ID || $canupdate;
echo "<table class='tab_cadre_fixe' id='mainformtable4'>";
echo "<tr class='tab_bg_1'>";
echo "<th style='width:{$colsize1}%'>" . $tt->getBeginHiddenFieldText('name');
printf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name'));
echo $tt->getEndHiddenFieldText('name') . "</th>";
echo "<td colspan='3'>";
if (!$ID || $canupdate_descr) {
echo $tt->getBeginHiddenFieldValue('name');
echo "<input type='text' style='width:98%' maxlength=250 name='name' " . " value=\"" . Html::cleanInputText($this->fields["name"]) . "\">";
echo $tt->getEndHiddenFieldValue('name', $this);
} else {
if (empty($this->fields["name"])) {
_e('Without title');
} else {
echo $this->fields["name"];
}
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th style='width:{$colsize1}%'>" . $tt->getBeginHiddenFieldText('content');
printf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content'));
if (!$ID || $canupdate_descr) {
$content = Toolbox::unclean_cross_side_scripting_deep(Html::entity_decode_deep($this->fields['content']));
Html::showTooltip(nl2br(Html::Clean($content)));
}
echo $tt->getEndHiddenFieldText('content') . "</th>";
echo "<td colspan='3'>";
if (!$ID || $canupdate_descr) {
// Admin =oui on autorise la modification de la description
echo $tt->getBeginHiddenFieldValue('content');
$rand = mt_rand();
$rand_text = mt_rand();
$rows = 6;
$content_id = "content{$rand}";
if ($CFG_GLPI["use_rich_text"]) {
$this->fields["content"] = $this->setRichTextContent($content_id, $this->fields["content"], $rand);
$rows = 10;
} else {
$this->fields["content"] = $this->setSimpleTextContent($this->fields["content"]);
}
echo "<div id='content{$rand_text}'>";
echo "<textarea id='{$content_id}' name='content' style='width:100%' rows='{$rows}'>" . $this->fields["content"] . "</textarea></div>";
echo Html::scriptBlock("\$(document).ready(function() { \$('#{$content_id}').autogrow(); });");
echo $tt->getEndHiddenFieldValue('content', $this);
} else {
$content = Toolbox::unclean_cross_side_scripting_deep(Html::entity_decode_deep($this->fields['content']));
echo nl2br(Html::Clean($content));
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
if ($view_linked_tickets) {
echo "<th style='width:{$colsize1}%'>" . _n('Linked ticket', 'Linked tickets', Session::getPluralNumber());
$rand_linked_ticket = mt_rand();
if ($canupdate) {
echo " ";
echo "<img onClick=\"" . Html::jsShow("linkedticket{$rand_linked_ticket}") . "\"\n title=\"" . __s('Add') . "\" alt=\"" . __s('Add') . "\"\n class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/add_dropdown.png'>";
}
echo '</th>';
echo "<td colspan='3'>";
if ($canupdate) {
echo "<div style='display:none' id='linkedticket{$rand_linked_ticket}'>";
echo "<table class='tab_format' width='100%'><tr><td width='30%'>";
Ticket_Ticket::dropdownLinks('_link[link]', isset($values["_link"]) ? $values["_link"]['link'] : '');
echo "<input type='hidden' name='_link[tickets_id_1]' value='{$ID}'>\n";
echo "</td><td width='70%'>";
$linkparam = array('name' => '_link[tickets_id_2]', 'displaywith' => array('id'));
if (isset($values["_link"])) {
$linkparam['value'] = $values["_link"]['tickets_id_2'];
}
Ticket::dropdown($linkparam);
echo "</td></tr></table>";
echo "</div>";
if (isset($values["_link"]) && !empty($values["_link"]['tickets_id_2'])) {
echo "<script language='javascript'>";
echo Html::jsShow("linkedticket{$rand_linked_ticket}");
echo "</script>";
}
}
Ticket_Ticket::displayLinkedTicketsTo($ID);
echo "</td>";
}
echo "</tr>";
// View files added
echo "<tr class='tab_bg_1'>";
// Permit to add doc when creating a ticket
echo "<th style='width:{$colsize1}%'>";
echo $tt->getBeginHiddenFieldText('_documents_id');
$doctitle = sprintf(__('File (%s)'), Document::getMaxUploadSize());
printf(__('%1$s%2$s'), $doctitle, $tt->getMandatoryMark('_documents_id'));
// Do not show if hidden.
if (!$tt->isHiddenField('_documents_id')) {
DocumentType::showAvailableTypesLink();
}
echo $tt->getEndHiddenFieldText('_documents_id');
echo "</th>";
echo "<td colspan='3'>";
// Do not set values
echo $tt->getEndHiddenFieldValue('_documents_id');
if ($tt->isPredefinedField('_documents_id')) {
if (isset($values['_documents_id']) && is_array($values['_documents_id']) && count($values['_documents_id'])) {
echo "<span class='b'>" . __('Default documents:') . '</span>';
echo "<br>";
$doc = new Document();
foreach ($values['_documents_id'] as $key => $val) {
if ($doc->getFromDB($val)) {
echo "<input type='hidden' name='_documents_id[{$key}]' value='{$val}'>";
echo "- " . $doc->getNameID() . "<br>";
}
}
}
}
echo "<div id='fileupload_info'></div>";
echo "</td>";
echo "</tr>";
if ((!$ID || $canupdate || $canupdate_descr || Session::haveRightsOr(self::$rightname, array(self::ASSIGN, self::STEAL, DELETE, PURGE))) && !$options['template_preview']) {
echo "<tr class='tab_bg_1'>";
if ($ID) {
if (Session::haveRightsOr(self::$rightname, array(UPDATE, DELETE, PURGE)) || $this->canDeleteItem() || $this->canUpdateItem()) {
echo "<td class='tab_bg_2 center' colspan='4'>";
if ($this->fields["is_deleted"] == 1) {
if (self::canPurge()) {
echo "<input type='submit' class='submit' name='restore' value='" . _sx('button', 'Restore') . "'> ";
}
} else {
if (self::canUpdate()) {
echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'> ";
}
}
if ($this->fields["is_deleted"] == 1) {
if (self::canPurge()) {
echo "<input type='submit' class='submit' name='purge' value='" . _sx('button', 'Delete permanently') . "' " . Html::addConfirmationOnAction(__('Confirm the final deletion?')) . ">";
}
} else {
if ($this->canDeleteItem()) {
echo "<input type='submit' class='submit' name='delete' value='" . _sx('button', 'Put in dustbin') . "'>";
}
}
echo "<input type='hidden' name='_read_date_mod' value='" . $this->getField('date_mod') . "'>";
echo "</td>";
}
} else {
echo "<td class='tab_bg_2 center' colspan='4'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='submit'>";
if ($tt->isField('id') && $tt->fields['id'] > 0) {
echo "<input type='hidden' name='_tickettemplates_id' value='" . $tt->fields['id'] . "'>";
echo "<input type='hidden' name='_predefined_fields'\n value=\"" . Toolbox::prepareArrayForInput($predefined_fields) . "\">";
}
}
}
// File upload system
$colspan = 3;
if (!$CFG_GLPI['use_rich_text']) {
$colspan = 4;
}
echo "<tr class='tab_bg_1'>";
echo "<td colspan='{$colspan}'>";
echo $tt->getBeginHiddenFieldValue('_documents_id');
echo Html::file(array('multiple' => true, 'showfilecontainer' => 'fileupload_info', 'values' => array('filename' => $values['_filename'], 'tag' => $values['_tag_filename'])));
echo "</td>";
if ($CFG_GLPI['use_rich_text']) {
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<td colspan='{$colspan}'>";
if (!isset($rand)) {
$rand = mt_rand();
}
if ($canupdate_descr) {
echo Html::initImagePasteSystem($content_id, $rand);
}
echo "</td>";
}
echo "</tr>";
echo "</table>";
echo "<input type='hidden' name='id' value='{$ID}'>";
echo "</div>";
if (!$options['template_preview']) {
Html::closeForm();
}
return true;
}
