public static function Invite($callId, $transferUserId) { $transferUserId = intval($transferUserId); if ($transferUserId <= 0) { return false; } $res = VI\CallTable::getList(array('select' => array('ID', 'CALL_ID', 'USER_ID', 'CALLER_ID', 'CRM', 'TRANSFER_USER_ID', 'ACCESS_URL'), 'filter' => array('=CALL_ID' => $callId))); $call = $res->fetch(); if (!$call) { return false; } if ($call['TRANSFER_USER_ID'] > 0) { self::Cancel($callId); } $call['TRANSFER_USER_ID'] = $transferUserId; VI\CallTable::update($call['ID'], array('TRANSFER_USER_ID' => $transferUserId)); $call['USER_HAVE_PHONE'] = 'N'; $res = CVoxImplantUser::GetList(array('select' => array('ID', 'IS_ONLINE_CUSTOM', 'UF_VI_PHONE', 'ACTIVE'), 'filter' => array('=ID' => $call['TRANSFER_USER_ID'], '=ACTIVE' => 'Y'))); if ($userData = $res->fetch()) { $call['USER_HAVE_PHONE'] = $userData['UF_VI_PHONE']; } $command['COMMAND'] = 'inviteTransfer'; $command['OPERATOR_ID'] = $call['USER_ID']; $command['TRANSFER_USER_ID'] = $call['TRANSFER_USER_ID']; $command['USER_HAVE_PHONE'] = $call['USER_HAVE_PHONE']; $http = new \Bitrix\Main\Web\HttpClient(); $http->waitResponse(false); $http->post($call['ACCESS_URL'], json_encode($command)); $crmData = array(); if ($call['CRM'] == 'Y') { $crmData = CVoxImplantCrmHelper::GetDataForPopup($call['CALL_ID'], $call['CALLER_ID'], $transferUserId); } self::SendPullEvent(array('COMMAND' => 'inviteTransfer', 'USER_ID' => $transferUserId, 'CALL_ID' => $call['CALL_ID'], 'CALLER_ID' => $call['CALLER_ID'], 'CRM' => $crmData)); return true; }
public static function Init($params) { CModule::IncludeModule('pull'); // TODO check $params $result = array('COMMAND' => CVoxImplantIncoming::RULE_QUEUE); $firstUserId = 0; $excludeUsers = array(); $config = self::GetConfigBySearchId($params['SEARCH_ID']); if (!$config) { $result['COMMAND'] = CVoxImplantIncoming::RULE_HUNGUP; return $result; } if ($config['DIRECT_CODE'] == 'Y' && isset($params['DIRECT_CODE']) && intval($params['DIRECT_CODE']) > 0) { $res = CVoxImplantUser::GetList(array('select' => array('ID', 'IS_ONLINE_CUSTOM', 'UF_VI_PHONE', 'ACTIVE'), 'filter' => array('=UF_PHONE_INNER' => intval($params['DIRECT_CODE']), '=ACTIVE' => 'Y'))); if ($userData = $res->fetch()) { $orm = \Bitrix\Pull\PushTable::getList(array('select' => array('ID'), 'filter' => array('=USER_ID' => $userData['ID']))); $userData['USER_HAVE_MOBILE'] = $orm->fetch() ? 'Y' : 'N'; if ($userData['IS_ONLINE_CUSTOM'] == 'Y' || $userData['UF_VI_PHONE'] == 'Y' || $userData['USER_HAVE_MOBILE'] == 'Y') { $result['COMMAND'] = CVoxImplantIncoming::RULE_WAIT; $result['TYPE_CONNECT'] = self::TYPE_CONNECT_DIRECT; $result['USER_ID'] = $userData['ID']; $result['USER_HAVE_PHONE'] = $userData['UF_VI_PHONE'] == 'Y' ? 'Y' : 'N'; $result['USER_HAVE_MOBILE'] = $userData['USER_HAVE_MOBILE']; } else { if ($config['DIRECT_CODE_RULE'] == CVoxImplantIncoming::RULE_VOICEMAIL) { $result['COMMAND'] = CVoxImplantIncoming::RULE_VOICEMAIL; $result['USER_ID'] = $userData['ID']; return $result; } else { if ($config['DIRECT_CODE_RULE'] == CVoxImplantIncoming::RULE_PSTN) { $userPhone = CVoxImplantPhone::GetUserPhone($userData['ID']); if ($userPhone) { $result['COMMAND'] = CVoxImplantIncoming::RULE_PSTN; $result['PHONE_NUMBER'] = $userPhone; $result['USER_ID'] = $userData['ID']; } else { $result['COMMAND'] = CVoxImplantIncoming::RULE_VOICEMAIL; $result['USER_ID'] = $userData['ID']; } return $result; } else { $firstUserId = $userData['ID']; } } } } } $crmData = array(); $crmCreate = CVoxImplantConfig::CRM_CREATE_NONE; if ($config['CRM'] == 'Y') { $crmData = CVoxImplantCrmHelper::GetDataForPopup($params['CALL_ID'], $params['CALLER_ID']); if ($config['CRM_FORWARD'] == "Y" && $result['COMMAND'] == CVoxImplantIncoming::RULE_QUEUE && isset($crmData['RESPONSIBILITY']['ID']) && $crmData['RESPONSIBILITY']['ID'] > 0) { $skipByTimeman = false; if ($config['TIMEMAN'] == "Y") { $skipByTimeman = !CVoxImplantUser::GetActiveStatusByTimeman($crmData['RESPONSIBILITY']['ID']); if ($skipByTimeman) { $excludeUsers[] = $crmData['RESPONSIBILITY']['ID']; } } if (!$skipByTimeman) { $res = CVoxImplantUser::GetList(array('select' => array('ID', 'IS_ONLINE_CUSTOM', 'UF_VI_PHONE', 'ACTIVE'), 'filter' => array('=ID' => intval($crmData['RESPONSIBILITY']['ID'])))); $userData = $res->fetch(); if ($userData && $userData['ACTIVE'] == 'Y') { $orm = \Bitrix\Pull\PushTable::getList(array('select' => array('ID'), 'filter' => array('=USER_ID' => $userData['ID']))); $userData['USER_HAVE_MOBILE'] = $orm->fetch() ? 'Y' : 'N'; if ($userData['IS_ONLINE_CUSTOM'] == 'Y' || $userData['UF_VI_PHONE'] == 'Y' || $userData['USER_HAVE_MOBILE'] == 'Y') { $result['COMMAND'] = CVoxImplantIncoming::RULE_WAIT; $result['TYPE_CONNECT'] = self::TYPE_CONNECT_CRM; $result['USER_ID'] = $userData['ID']; $result['USER_HAVE_PHONE'] = $userData['UF_VI_PHONE'] == 'Y' ? 'Y' : 'N'; $result['USER_HAVE_MOBILE'] = $userData['USER_HAVE_MOBILE']; } else { if ($config['CRM_RULE'] == CVoxImplantIncoming::RULE_VOICEMAIL) { $result['COMMAND'] = CVoxImplantIncoming::RULE_VOICEMAIL; $result['USER_ID'] = $userData['ID']; return $result; } else { if ($config['CRM_RULE'] == CVoxImplantIncoming::RULE_PSTN) { $userPhone = CVoxImplantPhone::GetUserPhone($userData['ID']); if ($userPhone) { $result['COMMAND'] = CVoxImplantIncoming::RULE_PSTN; $result['PHONE_NUMBER'] = $userPhone; $result['USER_ID'] = $userData['ID']; } else { $result['COMMAND'] = CVoxImplantIncoming::RULE_VOICEMAIL; $result['USER_ID'] = $userData['ID']; } return $result; } else { if ($firstUserId <= 0) { $firstUserId = $userData['ID']; } } } } } } } else { if ($crmData['FOUND'] == 'N' && $config['CRM_CREATE'] == CVoxImplantConfig::CRM_CREATE_LEAD) { $crmCreate = CVoxImplantConfig::CRM_CREATE_LEAD; } } $crmData = array(); } if ($result['COMMAND'] == CVoxImplantIncoming::RULE_QUEUE) { if ($config['QUEUE_TYPE'] == CVoxImplantConfig::QUEUE_TYPE_ALL) { $result = self::GetQueue(array('SEARCH_ID' => $params['SEARCH_ID'], 'CALL_ID' => $params['CALL_ID'], 'CALLER_ID' => $params['CALLER_ID'], 'LAST_TYPE_CONNECT' => self::TYPE_CONNECT_QUEUE, 'SEND_INVITE' => 'N', 'CONFIG' => $config)); } else { $result = self::GetNextInQueue(array('SEARCH_ID' => $params['SEARCH_ID'], 'CALL_ID' => $params['CALL_ID'], 'CALLER_ID' => $params['CALLER_ID'], 'LAST_USER_ID' => 0, 'LAST_TYPE_CONNECT' => self::TYPE_CONNECT_QUEUE, 'LAST_ANSWER_USER_ID' => 0, 'EXCLUDE_USERS' => $excludeUsers, 'FIRST_EXEC' => 'Y', 'SEND_INVITE' => 'N', 'CONFIG' => $config)); } } if ($result['USER_ID'] > 0) { if ($crmCreate == CVoxImplantConfig::CRM_CREATE_LEAD) { $leadId = CVoxImplantCrmHelper::AddLead(array('USER_ID' => $result['USER_ID'], 'PHONE_NUMBER' => $params['CALLER_ID'], 'SEARCH_ID' => $params['SEARCH_ID'], 'CRM_SOURCE' => $config['CRM_SOURCE'], 'INCOMING' => true)); if ($leadId) { $res = VI\CallTable::getList(array('select' => array('ID'), 'filter' => array('=CALL_ID' => $params['CALL_ID']))); if ($call = $res->fetch()) { VI\CallTable::update($call['ID'], array('CRM_LEAD' => $leadId)); } } } if ($config['CRM'] == 'Y') { CVoxImplantCrmHelper::AddCall(array('CALL_ID' => $params['CALL_ID'], 'PHONE_NUMBER' => $params['CALLER_ID'], 'INCOMING' => CVoxImplantMain::CALL_INCOMING, 'USER_ID' => $result['USER_ID'], 'DATE_CREATE' => new FieldType\DateTime())); } } if ($result['COMMAND'] == CVoxImplantIncoming::RULE_WAIT) { if ($result['USER_ID'] > 0 || count($result['USERS']) > 0) { $res = VI\CallTable::getList(array('select' => array('ID'), 'filter' => array('=CALL_ID' => $params['CALL_ID']))); if ($call = $res->fetch()) { VI\CallTable::update($call['ID'], array('USER_ID' => $result['USER_ID'])); } $inviteList = array(); if ($result['TYPE_CONNECT'] == CVoxImplantIncoming::RULE_QUEUE && $config['QUEUE_TYPE'] == CVoxImplantConfig::QUEUE_TYPE_ALL) { $inviteList = $result['USERS']; } else { $inviteList[] = array('USER_ID' => $result['USER_ID']); } foreach ($inviteList as $queueUser) { if ($config['CRM'] == 'Y') { $crmData = CVoxImplantCrmHelper::GetDataForPopup($params['CALL_ID'], $params['CALLER_ID'], $queueUser['USER_ID']); } self::SendPullEvent(array('COMMAND' => 'invite', 'USER_ID' => $queueUser['USER_ID'], 'CALL_ID' => $params['CALL_ID'], 'CALLER_ID' => $params['CALLER_ID'], 'PHONE_NAME' => $config['PHONE_TITLE'], 'TYPE_CONNECT' => $result['TYPE_CONNECT'], 'CONFIG' => array('RECORDING' => $config['RECORDING'], 'CRM_CREATE' => $config['CRM_CREATE']), 'CRM' => $crmData)); } $pullResult = true; } else { $pullResult = false; } if (!$pullResult) { $result['COMMAND'] = CVoxImplantIncoming::RULE_HUNGUP; } } if ($firstUserId > 0) { $result['FIRST_USER_ID'] = $firstUserId; } return $result; }
public static function Init($params) { $result['STATUS'] = 'OK'; $result['PORTAL_CALL'] = 'N'; if (strlen($params['PHONE_NUMBER']) > 0 && strlen($params['PHONE_NUMBER']) <= 4) { $res = CVoxImplantUser::GetList(array('select' => array('ID', 'IS_ONLINE_CUSTOM', 'UF_VI_PHONE', 'ACTIVE'), 'filter' => array('=UF_PHONE_INNER' => intval($params['PHONE_NUMBER']), '=ACTIVE' => 'Y'))); if ($userData = $res->fetch()) { $result['PORTAL_CALL'] = 'Y'; $result['USER_ID'] = $userData['ID']; $result['COMMAND'] = CVoxImplantIncoming::RULE_HUNGUP; if (CModule::IncludeModule('pull')) { $orm = \Bitrix\Pull\PushTable::getList(array('select' => array('ID'), 'filter' => array('=USER_ID' => $userData['ID']))); $userData['USER_HAVE_MOBILE'] = $orm->fetch() ? 'Y' : 'N'; } else { $userData['USER_HAVE_MOBILE'] = 'N'; } if ($userData['ID'] == $params['USER_ID']) { $result['COMMAND'] = CVoxImplantIncoming::RULE_HUNGUP; } else { if ($userData['IS_ONLINE_CUSTOM'] == 'Y' || $userData['UF_VI_PHONE'] == 'Y' || $userData['USER_HAVE_MOBILE'] == 'Y') { $result['COMMAND'] = CVoxImplantIncoming::RULE_WAIT; $result['TYPE_CONNECT'] = CVoxImplantIncoming::TYPE_CONNECT_DIRECT; $result['USER_HAVE_PHONE'] = $userData['UF_VI_PHONE'] == 'Y' ? 'Y' : 'N'; $result['USER_HAVE_MOBILE'] = $userData['USER_HAVE_MOBILE']; $result['USER_SHORT_NAME'] = ''; } } } } $callAdd = true; if ($params['CALL_ID_TMP']) { $res = VI\CallTable::getList(array('filter' => array('=CALL_ID' => $params['CALL_ID_TMP']))); if ($call = $res->fetch()) { $res = VI\CallTable::update($call['ID'], array('CONFIG_ID' => $params['CONFIG_ID'], 'CALL_ID' => $params['CALL_ID'], 'CRM' => $params['CRM'], 'USER_ID' => $params['USER_ID'], 'CALLER_ID' => $params['PHONE_NUMBER'], 'STATUS' => VI\CallTable::STATUS_CONNECTING, 'ACCESS_URL' => $params['ACCESS_URL'], 'PORTAL_USER_ID' => $result['PORTAL_CALL'] == 'Y' ? $result['USER_ID'] : 0)); if ($res) { $callAdd = false; } } } if ($callAdd) { VI\CallTable::add(array('CONFIG_ID' => $params['CONFIG_ID'], 'CALL_ID' => $params['CALL_ID'], 'CRM' => $params['CRM'], 'USER_ID' => $params['USER_ID'], 'CALLER_ID' => $params['PHONE_NUMBER'], 'STATUS' => VI\CallTable::STATUS_CONNECTING, 'ACCESS_URL' => $params['ACCESS_URL'], 'PORTAL_USER_ID' => $result['PORTAL_CALL'] == 'Y' ? $result['USER_ID'] : 0, 'DATE_CREATE' => new FieldType\DateTime())); } $config = self::GetConfigByUserId($params['USER_ID']); if ($params['CRM'] == 'Y' && $result['PORTAL_CALL'] == 'N') { if ($config['CRM_CREATE'] == CVoxImplantConfig::CRM_CREATE_LEAD) { $crmData = CVoxImplantCrmHelper::GetDataForPopup($params['CALL_ID'], $params['PHONE_NUMBER']); if ($crmData['FOUND'] == 'N') { CVoxImplantCrmHelper::AddLead(array('USER_ID' => $params['USER_ID'], 'PHONE_NUMBER' => $params['PHONE_NUMBER'], 'SEARCH_ID' => $config['SEARCH_ID'], 'CRM_SOURCE' => $config['CRM_SOURCE'], 'INCOMING' => false)); } } CVoxImplantCrmHelper::AddCall(array('CALL_ID' => $params['CALL_ID'], 'PHONE_NUMBER' => $params['PHONE_NUMBER'], 'INCOMING' => CVoxImplantMain::CALL_OUTGOING, 'USER_ID' => $params['USER_ID'], 'DATE_CREATE' => new FieldType\DateTime())); $crmData = CVoxImplantCrmHelper::GetDataForPopup($params['CALL_ID'], $params['PHONE_NUMBER'], $params['USER_ID']); } else { $crmData = array(); } CVoxImplantHistory::WriteToLog(array('COMMAND' => 'outgoing', 'USER_ID' => $params['USER_ID'], 'CALL_ID' => $params['CALL_ID'], 'CALL_ID_TMP' => $params['CALL_ID_TMP'], 'CALL_DEVICE' => $params['CALL_DEVICE'], 'PHONE_NUMBER' => $params['PHONE_NUMBER'], 'EXTERNAL' => $params['CALL_ID_TMP'] ? true : false, 'PORTAL_CALL' => $result['PORTAL_CALL'], 'PORTAL_CALL_USER_ID' => $params['USER_ID'], 'CRM' => $crmData)); $portalUser = array(); if ($result['PORTAL_CALL'] == 'Y') { if (CModule::IncludeModule('im')) { $portalUser = CIMContactList::GetUserData(array('ID' => array($params['USER_ID'], $result['USER_ID']), 'DEPARTMENT' => 'N', 'HR_PHOTO' => 'Y')); } else { $portalUser = array(); } } self::SendPullEvent(array('COMMAND' => 'outgoing', 'USER_ID' => $params['USER_ID'], 'CALL_ID' => $params['CALL_ID'], 'CALL_ID_TMP' => $params['CALL_ID_TMP'], 'CALL_DEVICE' => $params['CALL_DEVICE'], 'PHONE_NUMBER' => $params['PHONE_NUMBER'], 'EXTERNAL' => $params['CALL_ID_TMP'] ? true : false, 'PORTAL_CALL' => $result['PORTAL_CALL'], 'PORTAL_CALL_USER_ID' => $result['USER_ID'], 'PORTAL_CALL_DATA' => $portalUser, 'CONFIG' => array('RECORDING' => $config['RECORDING'], 'CRM_CREATE' => $config['CRM_CREATE']), 'CRM' => $crmData)); if ($result['PORTAL_CALL'] == 'Y' && $result['USER_ID'] > 0) { CVoxImplantIncoming::SendPullEvent(array('COMMAND' => 'invite', 'USER_ID' => $result['USER_ID'], 'CALL_ID' => $params['CALL_ID'], 'CALLER_ID' => $params['USER_DIRECT_CODE'], 'PHONE_NAME' => $params['CALLER_ID'], 'PORTAL_CALL' => 'Y', 'PORTAL_CALL_USER_ID' => $params['USER_ID'], 'PORTAL_CALL_DATA' => $portalUser, 'CONFIG' => array('RECORDING' => $config['RECORDING'], 'CRM_CREATE' => $config['CRM_CREATE']))); } return $result; }