public static function Invite($callId, $transferUserId)
{
$transferUserId = intval($transferUserId);
if ($transferUserId <= 0) {
return false;
}
$res = VI\CallTable::getList(array('select' => array('ID', 'CALL_ID', 'USER_ID', 'CALLER_ID', 'CRM', 'TRANSFER_USER_ID'), 'filter' => array('=CALL_ID' => $callId)));
$call = $res->fetch();
if (!$call) {
return false;
}
if ($call['TRANSFER_USER_ID'] > 0) {
self::Cancel($callId, $call);
}
VI\CallTable::update($call['ID'], array('TRANSFER_USER_ID' => $transferUserId));
$crmData = array();
if ($call['CRM'] == 'Y') {
$crmData = CVoxImplantCrmHelper::GetDataForPopup($call['CALL_ID'], $call['CALLER_ID'], $transferUserId);
}
self::SendPullEvent(array('COMMAND' => 'inviteTransfer', 'USER_ID' => $transferUserId, 'CALL_ID' => $call['CALL_ID'], 'CALLER_ID' => $call['CALLER_ID'], 'CRM' => $crmData));
return true;
}
public static function Init($params)
{
$callAdd = true;
if ($params['CALL_ID_TMP']) {
$res = VI\CallTable::getList(array('filter' => array('=CALL_ID' => $params['CALL_ID_TMP'])));
if ($call = $res->fetch()) {
$result = VI\CallTable::update($call['ID'], array('CONFIG_ID' => $params['CONFIG_ID'], 'CALL_ID' => $params['CALL_ID'], 'CRM' => $params['CRM'], 'USER_ID' => $params['USER_ID'], 'CALLER_ID' => $params['PHONE_NUMBER'], 'STATUS' => VI\CallTable::STATUS_CONNECTING, 'ACCESS_URL' => $params['ACCESS_URL']));
if ($result) {
$callAdd = false;
}
}
}
if ($callAdd) {
VI\CallTable::add(array('CONFIG_ID' => $params['CONFIG_ID'], 'CALL_ID' => $params['CALL_ID'], 'CRM' => $params['CRM'], 'USER_ID' => $params['USER_ID'], 'CALLER_ID' => $params['PHONE_NUMBER'], 'STATUS' => VI\CallTable::STATUS_CONNECTING, 'ACCESS_URL' => $params['ACCESS_URL'], 'DATE_CREATE' => new FieldType\DateTime()));
}
if ($params['CRM'] == 'Y') {
CVoxImplantCrmHelper::AddCall(array('CALL_ID' => $params['CALL_ID'], 'PHONE_NUMBER' => $params['PHONE_NUMBER'], 'INCOMING' => CVoxImplantMain::CALL_OUTGOING, 'USER_ID' => $params['USER_ID'], 'DATE_CREATE' => new FieldType\DateTime()));
$crmData = CVoxImplantCrmHelper::GetDataForPopup($params['CALL_ID'], $params['PHONE_NUMBER'], $params['USER_ID']);
} else {
$crmData = array();
}
self::SendPullEvent(array('COMMAND' => 'outgoing', 'USER_ID' => $params['USER_ID'], 'CALL_ID' => $params['CALL_ID'], 'CALL_ID_TMP' => $params['CALL_ID_TMP'], 'CALL_DEVICE' => $params['CALL_DEVICE'], 'PHONE_NUMBER' => $params['PHONE_NUMBER'], 'EXTERNAL' => $params['CALL_ID_TMP'] ? true : false, 'CRM' => $crmData));
return true;
}
public static function Complete($callId, $device = 'WEBRTC')
{
$res = VI\CallTable::getList(array('select' => array('ID', 'CALL_ID', 'CRM_LEAD', 'CALLER_ID', 'USER_ID', 'TRANSFER_USER_ID', 'ACCESS_URL', 'CRM', 'CONFIG_ID'), 'filter' => array('=CALL_ID' => $callId)));
$call = $res->fetch();
if (!$call) {
return false;
}
VI\CallTable::update($call['ID'], array('USER_ID' => $call['TRANSFER_USER_ID'], 'TRANSFER_USER_ID' => 0));
CVoxImplantHistory::TransferMessage($call['USER_ID'], $call['TRANSFER_USER_ID'], $call['CALLER_ID']);
self::SendPullEvent(array('COMMAND' => 'completeTransfer', 'USER_ID' => $call['USER_ID'], 'TRANSFER_USER_ID' => $call['TRANSFER_USER_ID'], 'CALL_ID' => $call['CALL_ID']));
$crmDataSend = false;
if ($call['CRM'] == 'Y' && $call['CONFIG_ID'] > 0) {
$config = CVoxImplantConfig::GetConfig($call['CONFIG_ID']);
if (isset($config['CRM_TRANSFER_CHANGE']) && $config['CRM_TRANSFER_CHANGE'] == 'Y') {
if ($call['CRM_LEAD'] > 0) {
$crmData = array('LEAD_DATA' => array('ID' => $call['CRM_LEAD'], 'ASSIGNED_BY_ID' => 0));
} else {
$crmData = CVoxImplantCrmHelper::GetDataForPopup($call['CALL_ID'], $call['CALLER_ID']);
}
if (isset($crmData['LEAD_DATA']) && $crmData['LEAD_DATA']['ASSIGNED_BY_ID'] >= 0 && $call['TRANSFER_USER_ID'] > 0 && $crmData['LEAD_DATA']['ASSIGNED_BY_ID'] != $call['TRANSFER_USER_ID']) {
CVoxImplantCrmHelper::UpdateLead($crmData['LEAD_DATA']['ID'], array('ASSIGNED_BY_ID' => $call['TRANSFER_USER_ID']));
$crmDataSend = CVoxImplantCrmHelper::GetDataForPopup($call['CALL_ID'], $call['CALLER_ID'], $call['TRANSFER_USER_ID']);
}
}
}
self::SendPullEvent(array('COMMAND' => 'completeTransfer', 'USER_ID' => $call['TRANSFER_USER_ID'], 'TRANSFER_USER_ID' => $call['TRANSFER_USER_ID'], 'CALL_DEVICE' => $device, 'CALL_ID' => $call['CALL_ID'], 'CRM' => $crmDataSend));
return true;
}
public static function CallStart($callId, $userId, $callDevice = 'WEBRTC', $external = false)
{
// TODO check $callId, $userId
$res = Bitrix\Voximplant\CallTable::getList(array('select' => array('ID', 'CALL_ID', 'CALLER_ID', 'DATE_CREATE', 'CRM_LEAD', 'PORTAL_USER_ID'), 'filter' => array('=CALL_ID' => $callId)));
if ($call = $res->fetch()) {
$crmData = false;
if ($call['CRM_LEAD'] > 0) {
CVoxImplantCrmHelper::UpdateLead($call['CRM_LEAD'], array('ASSIGNED_BY_ID' => $userId));
$crmData = CVoxImplantCrmHelper::GetDataForPopup($call['CALL_ID'], $call['CALLER_ID'], $userId);
}
Bitrix\Voximplant\CallTable::update($call['ID'], array('USER_ID' => $userId, 'STATUS' => Bitrix\Voximplant\CallTable::STATUS_CONNECTED));
foreach (GetModuleEvents("voximplant", "onCallStart", true) as $arEvent) {
ExecuteModuleEventEx($arEvent, array(array('CALL_ID' => $call['CALL_ID'], 'USER_ID' => $userId)));
}
$pushUser = array($userId);
if ($call['PORTAL_USER_ID'] > 0) {
$pushUser[] = $call['PORTAL_USER_ID'];
}
foreach ($pushUser as $userId) {
self::SendPullEvent(array('COMMAND' => 'start', 'USER_ID' => $userId, 'CALL_ID' => $callId, 'CALL_DEVICE' => $callDevice, 'EXTERNAL' => $external ? true : false, 'CRM' => $crmData));
}
}
}
public static function RegisterCall($config, $params)
{
Bitrix\Voximplant\CallTable::add(array('CONFIG_ID' => $config['ID'], 'CALL_ID' => $params['CALL_ID'], 'USER_ID' => 0, 'CALLER_ID' => $params['CALLER_ID'], 'STATUS' => Bitrix\Voximplant\CallTable::STATUS_CONNECTING, 'CRM' => $config['CRM'], 'ACCESS_URL' => $params['ACCESS_URL'], 'DATE_CREATE' => new Bitrix\Main\Type\DateTime()));
if ($config['WORKTIME_SKIP_CALL'] == 'Y') {
$config['WORKTIME_USER_ID'] = 0;
if ($config['CRM'] == 'Y') {
$existsLead = false;
$crmData = CVoxImplantCrmHelper::GetDataForPopup($params['CALL_ID'], $params['CALLER_ID']);
if (isset($crmData['RESPONSIBILITY']['ID']) && $crmData['RESPONSIBILITY']['ID'] > 0) {
$config['WORKTIME_USER_ID'] = $crmData['RESPONSIBILITY']['ID'];
$existsLead = true;
} else {
$res = VI\QueueTable::getList(array('select' => array('ID', 'USER_ID'), 'filter' => array('=CONFIG_ID' => $config['ID']), 'order' => array('LAST_ACTIVITY_DATE' => 'asc'), 'limit' => 1));
$queueUser = $res->fetch();
if ($queueUser) {
VI\QueueTable::update($queueUser['ID'], array('LAST_ACTIVITY_DATE' => new FieldType\DateTime()));
$config['WORKTIME_USER_ID'] = $queueUser["USER_ID"];
}
if ($config['WORKTIME_USER_ID'] > 0 && $crmData['FOUND'] == 'N' && $config['CRM_CREATE'] == CVoxImplantConfig::CRM_CREATE_LEAD) {
$id = CVoxImplantCrmHelper::AddLead(array('USER_ID' => $config['WORKTIME_USER_ID'], 'PHONE_NUMBER' => $params['CALLER_ID'], 'SEARCH_ID' => $params['SEARCH_ID'], 'CRM_SOURCE' => $config['CRM_SOURCE'], 'INCOMING' => true));
if ($id) {
$existsLead = true;
}
}
}
if ($existsLead) {
CVoxImplantCrmHelper::AddCall(array('CALL_ID' => $params['CALL_ID'], 'PHONE_NUMBER' => $params['CALLER_ID'], 'INCOMING' => CVoxImplantMain::CALL_INCOMING, 'USER_ID' => $config['WORKTIME_USER_ID'], 'DATE_CREATE' => new FieldType\DateTime()));
CVoxImplantCrmHelper::UpdateCall(array('CALL_ID' => $params['CALL_ID'], 'PHONE_NUMBER' => $params['CALLER_ID'], 'INCOMING' => CVoxImplantMain::CALL_INCOMING, 'USER_ID' => $config['WORKTIME_USER_ID'], 'DESCRIPTION' => GetMessage("WORKTIME_CALL")));
}
} else {
$res = VI\QueueTable::getList(array('select' => array('ID', 'USER_ID'), 'filter' => array('=CONFIG_ID' => $config['ID']), 'order' => array('LAST_ACTIVITY_DATE' => 'asc'), 'limit' => 1));
$queueUser = $res->fetch();
if ($queueUser) {
$config['WORKTIME_USER_ID'] = $queueUser["USER_ID"];
}
}
}
return $config;
}
public static function Init($params)
{
$result['STATUS'] = 'OK';
$result['PORTAL_CALL'] = 'N';
if (strlen($params['PHONE_NUMBER']) > 0 && strlen($params['PHONE_NUMBER']) <= 4) {
$res = CVoxImplantUser::GetList(array('select' => array('ID', 'IS_ONLINE_CUSTOM', 'UF_VI_PHONE', 'ACTIVE'), 'filter' => array('=UF_PHONE_INNER' => intval($params['PHONE_NUMBER']), '=ACTIVE' => 'Y')));
if ($userData = $res->fetch()) {
$result['PORTAL_CALL'] = 'Y';
$result['USER_ID'] = $userData['ID'];
$result['COMMAND'] = CVoxImplantIncoming::RULE_HUNGUP;
if (CModule::IncludeModule('pull')) {
$orm = \Bitrix\Pull\PushTable::getList(array('select' => array('ID'), 'filter' => array('=USER_ID' => $userData['ID'])));
$userData['USER_HAVE_MOBILE'] = $orm->fetch() ? 'Y' : 'N';
} else {
$userData['USER_HAVE_MOBILE'] = 'N';
}
if ($userData['ID'] == $params['USER_ID']) {
$result['COMMAND'] = CVoxImplantIncoming::RULE_HUNGUP;
} else {
if ($userData['IS_ONLINE_CUSTOM'] == 'Y' || $userData['UF_VI_PHONE'] == 'Y' || $userData['USER_HAVE_MOBILE'] == 'Y') {
$result['COMMAND'] = CVoxImplantIncoming::RULE_WAIT;
$result['TYPE_CONNECT'] = CVoxImplantIncoming::TYPE_CONNECT_DIRECT;
$result['USER_HAVE_PHONE'] = $userData['UF_VI_PHONE'] == 'Y' ? 'Y' : 'N';
$result['USER_HAVE_MOBILE'] = $userData['USER_HAVE_MOBILE'];
$result['USER_SHORT_NAME'] = '';
}
}
}
}
$callAdd = true;
if ($params['CALL_ID_TMP']) {
$res = VI\CallTable::getList(array('filter' => array('=CALL_ID' => $params['CALL_ID_TMP'])));
if ($call = $res->fetch()) {
$res = VI\CallTable::update($call['ID'], array('CONFIG_ID' => $params['CONFIG_ID'], 'CALL_ID' => $params['CALL_ID'], 'CRM' => $params['CRM'], 'USER_ID' => $params['USER_ID'], 'CALLER_ID' => $params['PHONE_NUMBER'], 'STATUS' => VI\CallTable::STATUS_CONNECTING, 'ACCESS_URL' => $params['ACCESS_URL'], 'PORTAL_USER_ID' => $result['PORTAL_CALL'] == 'Y' ? $result['USER_ID'] : 0));
if ($res) {
$callAdd = false;
}
}
}
if ($callAdd) {
VI\CallTable::add(array('CONFIG_ID' => $params['CONFIG_ID'], 'CALL_ID' => $params['CALL_ID'], 'CRM' => $params['CRM'], 'USER_ID' => $params['USER_ID'], 'CALLER_ID' => $params['PHONE_NUMBER'], 'STATUS' => VI\CallTable::STATUS_CONNECTING, 'ACCESS_URL' => $params['ACCESS_URL'], 'PORTAL_USER_ID' => $result['PORTAL_CALL'] == 'Y' ? $result['USER_ID'] : 0, 'DATE_CREATE' => new FieldType\DateTime()));
}
$config = self::GetConfigByUserId($params['USER_ID']);
if ($params['CRM'] == 'Y' && $result['PORTAL_CALL'] == 'N') {
if ($config['CRM_CREATE'] == CVoxImplantConfig::CRM_CREATE_LEAD) {
$crmData = CVoxImplantCrmHelper::GetDataForPopup($params['CALL_ID'], $params['PHONE_NUMBER']);
if ($crmData['FOUND'] == 'N') {
CVoxImplantCrmHelper::AddLead(array('USER_ID' => $params['USER_ID'], 'PHONE_NUMBER' => $params['PHONE_NUMBER'], 'SEARCH_ID' => $config['SEARCH_ID'], 'CRM_SOURCE' => $config['CRM_SOURCE'], 'INCOMING' => false));
}
}
CVoxImplantCrmHelper::AddCall(array('CALL_ID' => $params['CALL_ID'], 'PHONE_NUMBER' => $params['PHONE_NUMBER'], 'INCOMING' => CVoxImplantMain::CALL_OUTGOING, 'USER_ID' => $params['USER_ID'], 'DATE_CREATE' => new FieldType\DateTime()));
$crmData = CVoxImplantCrmHelper::GetDataForPopup($params['CALL_ID'], $params['PHONE_NUMBER'], $params['USER_ID']);
} else {
$crmData = array();
}
CVoxImplantHistory::WriteToLog(array('COMMAND' => 'outgoing', 'USER_ID' => $params['USER_ID'], 'CALL_ID' => $params['CALL_ID'], 'CALL_ID_TMP' => $params['CALL_ID_TMP'], 'CALL_DEVICE' => $params['CALL_DEVICE'], 'PHONE_NUMBER' => $params['PHONE_NUMBER'], 'EXTERNAL' => $params['CALL_ID_TMP'] ? true : false, 'PORTAL_CALL' => $result['PORTAL_CALL'], 'PORTAL_CALL_USER_ID' => $params['USER_ID'], 'CRM' => $crmData));
$portalUser = array();
if ($result['PORTAL_CALL'] == 'Y') {
if (CModule::IncludeModule('im')) {
$portalUser = CIMContactList::GetUserData(array('ID' => array($params['USER_ID'], $result['USER_ID']), 'DEPARTMENT' => 'N', 'HR_PHOTO' => 'Y'));
} else {
$portalUser = array();
}
}
self::SendPullEvent(array('COMMAND' => 'outgoing', 'USER_ID' => $params['USER_ID'], 'CALL_ID' => $params['CALL_ID'], 'CALL_ID_TMP' => $params['CALL_ID_TMP'], 'CALL_DEVICE' => $params['CALL_DEVICE'], 'PHONE_NUMBER' => $params['PHONE_NUMBER'], 'EXTERNAL' => $params['CALL_ID_TMP'] ? true : false, 'PORTAL_CALL' => $result['PORTAL_CALL'], 'PORTAL_CALL_USER_ID' => $result['USER_ID'], 'PORTAL_CALL_DATA' => $portalUser, 'CONFIG' => array('RECORDING' => $config['RECORDING'], 'CRM_CREATE' => $config['CRM_CREATE']), 'CRM' => $crmData));
if ($result['PORTAL_CALL'] == 'Y' && $result['USER_ID'] > 0) {
CVoxImplantIncoming::SendPullEvent(array('COMMAND' => 'invite', 'USER_ID' => $result['USER_ID'], 'CALL_ID' => $params['CALL_ID'], 'CALLER_ID' => $params['USER_DIRECT_CODE'], 'PHONE_NAME' => $params['CALLER_ID'], 'PORTAL_CALL' => 'Y', 'PORTAL_CALL_USER_ID' => $params['USER_ID'], 'PORTAL_CALL_DATA' => $portalUser, 'CONFIG' => array('RECORDING' => $config['RECORDING'], 'CRM_CREATE' => $config['CRM_CREATE'])));
}
return $result;
}
public static function RegisterEntity($params)
{
if (!CModule::IncludeModule('crm')) {
return false;
}
$callId = $params['ORIGIN_ID'];
$callerId = '';
if (substr($callId, 0, 3) == 'VI_') {
$callId = substr($callId, 3);
}
$res = VI\CallTable::getList(array('filter' => array('=CALL_ID' => $callId)));
if ($call = $res->fetch()) {
$callerId = $call['CALLER_ID'];
CVoxImplantCrmHelper::AddCall(array('CALL_ID' => $call['CALL_ID'], 'PHONE_NUMBER' => $call['CALLER_ID'], 'INCOMING' => $call['INCOMING'], 'USER_ID' => $call['USER_ID'], 'DATE_CREATE' => $call['DATE_CREATE']));
if ($call['USER_ID'] > 0) {
$crmData = CVoxImplantCrmHelper::GetDataForPopup($callId, $call['CALLER_ID'], $call['USER_ID']);
$pullResult = CVoxImplantIncoming::SendPullEvent(array('COMMAND' => 'update_crm', 'USER_ID' => $call['USER_ID'], 'CALL_ID' => $callId, 'CALLER_ID' => $callerId, 'CRM' => $crmData));
}
CVoxImplantHistory::WriteToLog(array($callId, $call), 'CRM ATTACH INIT CALL');
} else {
$res = VI\StatisticTable::getList(array('filter' => array('=CALL_ID' => $callId)));
if ($history = $res->fetch()) {
$history['USER_ID'] = $history['PORTAL_USER_ID'];
$history['DATE_CREATE'] = $history['CALL_START_DATE'];
CVoxImplantCrmHelper::AddCall(array('CALL_ID' => $history['CALL_ID'], 'PHONE_NUMBER' => $history['PHONE_NUMBER'], 'INCOMING' => $history['INCOMING'] == CVoxImplantMain::CALL_OUTGOING ? CVoxImplantMain::CALL_OUTGOING : CVoxImplantMain::CALL_INCOMING, 'USER_ID' => $history['USER_ID'], 'DATE_CREATE' => $history['DATE_CREATE']));
CVoxImplantCrmHelper::UpdateCall($history);
CVoxImplantCrmHelper::AttachRecordToCall(array('CALL_ID' => $history['CALL_ID'], 'CALL_WEBDAV_ID' => $history['CALL_WEBDAV_ID'], 'CALL_RECORD_ID' => $history['CALL_RECORD_ID']));
CVoxImplantHistory::WriteToLog(array($callId), 'CRM ATTACH FULL CALL');
}
}
return true;
}
public static function DownloadAgent($historyID, $recordUrl, $attachToCrm = true)
{
$historyID = intval($historyID);
if (strlen($recordUrl) <= 0 || $historyID <= 0) {
return false;
}
$http = new \Bitrix\Main\Web\HttpClient();
$http->query('HEAD', $recordUrl);
if ($http->getStatus() != 200) {
CAgent::AddAgent("CVoxImplantHistory::DownloadAgent('{$historyID}','{$recordUrl}','{$attachToCrm}');", 'voximplant', 'N', 30, '', 'Y', ConvertTimeStamp(time() + CTimeZone::GetOffset() + 30, 'FULL'));
return false;
}
$history = VI\StatisticTable::getById($historyID);
$arHistory = $history->fetch();
try {
$recordFile = CFile::MakeFileArray($recordUrl);
if (is_array($recordFile) && $recordFile['size'] && $recordFile['size'] > 0) {
$recordFile = array_merge($recordFile, array('MODULE_ID' => 'voximplant'));
$fileID = CFile::SaveFile($recordFile, 'voximplant');
if (is_int($fileID) && $fileID > 0) {
$elementID = CVoxImplantDiskHelper::SaveFile($arHistory, CFile::GetFileArray($fileID), CSite::GetDefSite());
$elementID = intval($elementID);
if ($attachToCrm && $elementID > 0) {
CVoxImplantCrmHelper::AttachRecordToCall(array('CALL_ID' => $arHistory['CALL_ID'], 'CALL_RECORD_ID' => $fileID, 'CALL_WEBDAV_ID' => $elementID));
}
VI\StatisticTable::update($historyID, array('CALL_RECORD_ID' => $fileID, 'CALL_WEBDAV_ID' => $elementID));
}
}
} catch (Exception $ex) {
}
return false;
}
