/**
* @param \CHelpdeskUser $oUser
* @param \CApiHelpdeskManager $oApiHelpdesk
* @param \CApiFilestorageManager $oApiFilestorage
*/
public function PopulateContent($oUser, $oApiHelpdesk, $oApiFilestorage)
{
$aHash = \CApi::DecodeKeyValues($this->Hash);
if (isset($aHash['StorageType'], $aHash['Path'], $aHash['Name']) && $oApiHelpdesk && $oApiFilestorage)
{
$oHelpdeskUserFromAttachment = null;
if (isset($aHash['HelpdeskUserID'], $aHash['HelpdeskTenantID']))
{
if ($oUser && $aHash['HelpdeskUserID'] === $oUser->IdHelpdeskUser)
{
$oHelpdeskUserFromAttachment = $oUser;
}
else
{
$oHelpdeskUserFromAttachment = $oApiHelpdesk->GetUserById(
$aHash['HelpdeskTenantID'], $aHash['HelpdeskUserID']);
}
}
if ($oHelpdeskUserFromAttachment && $oApiFilestorage->FileExists(
$oHelpdeskUserFromAttachment, $aHash['StorageType'], $aHash['Path'], $aHash['Name']
))
{
$mResult = $oApiFilestorage->GetFile(
$oHelpdeskUserFromAttachment, $aHash['StorageType'], $aHash['Path'], $aHash['Name']
);
if (is_resource($mResult))
{
$this->Content = stream_get_contents($mResult);
}
}
}
}
public function AjaxHelpdeskPostCreate()
{
$oAccount = null;
$oUser = $this->getHelpdeskAccountFromParam($oAccount);
/* @var $oAccount CAccount */
$iThreadId = (int) $this->getParamValue('ThreadId', 0);
$sSubject = trim((string) $this->getParamValue('Subject', ''));
$sText = trim((string) $this->getParamValue('Text', ''));
$sCc = trim((string) $this->getParamValue('Cc', ''));
$sBcc = trim((string) $this->getParamValue('Bcc', ''));
$bIsInternal = '1' === (string) $this->getParamValue('IsInternal', '0');
$mAttachments = $this->getParamValue('Attachments', null);
if (0 === strlen($sText) || 0 === $iThreadId && 0 === strlen($sSubject)) {
throw new \ProjectCore\Exceptions\ClientException(\ProjectCore\Notifications::InvalidInputParameter);
}
$mResult = false;
$bIsNew = false;
$oThread = null;
if (0 === $iThreadId) {
$bIsNew = true;
$oThread = new \CHelpdeskThread();
$oThread->IdTenant = $oUser->IdTenant;
$oThread->IdOwner = $oUser->IdHelpdeskUser;
$oThread->Type = \EHelpdeskThreadType::Pending;
$oThread->Subject = $sSubject;
if (!$this->ApiHelpdesk()->createThread($oUser, $oThread)) {
$oThread = null;
}
} else {
$oThread = $this->ApiHelpdesk()->getThreadById($oUser, $iThreadId);
}
if ($oThread && 0 < $oThread->IdHelpdeskThread) {
$oPost = new \CHelpdeskPost();
$oPost->IdTenant = $oUser->IdTenant;
$oPost->IdOwner = $oUser->IdHelpdeskUser;
$oPost->IdHelpdeskThread = $oThread->IdHelpdeskThread;
$oPost->Type = $bIsInternal ? \EHelpdeskPostType::Internal : \EHelpdeskPostType::Normal;
$oPost->SystemType = \EHelpdeskPostSystemType::None;
$oPost->Text = $sText;
$aResultAttachment = array();
if (is_array($mAttachments) && 0 < count($mAttachments)) {
foreach ($mAttachments as $sTempName => $sHash) {
$aDecodeData = \CApi::DecodeKeyValues($sHash);
if (!isset($aDecodeData['HelpdeskUserID'])) {
continue;
}
$rData = $this->ApiFileCache()->getFile($oUser, $sTempName);
if ($rData) {
$iFileSize = $this->ApiFileCache()->fileSize($oUser, $sTempName);
$sThreadID = (string) $oThread->IdHelpdeskThread;
$sThreadID = str_pad($sThreadID, 2, '0', STR_PAD_LEFT);
$sThreadIDSubFolder = substr($sThreadID, 0, 2);
$sThreadFolderName = API_HELPDESK_PUBLIC_NAME . '/' . $sThreadIDSubFolder . '/' . $sThreadID;
$this->oApiFilestorage->createFolder($oUser, \EFileStorageTypeStr::Corporate, '', $sThreadFolderName);
$sUploadName = isset($aDecodeData['Name']) ? $aDecodeData['Name'] : $sTempName;
$this->oApiFilestorage->createFile($oUser, \EFileStorageTypeStr::Corporate, $sThreadFolderName, $sUploadName, $rData, false);
$oAttachment = new \CHelpdeskAttachment();
$oAttachment->IdHelpdeskThread = $oThread->IdHelpdeskThread;
$oAttachment->IdHelpdeskPost = $oPost->IdHelpdeskPost;
$oAttachment->IdOwner = $oUser->IdHelpdeskUser;
$oAttachment->IdTenant = $oUser->IdTenant;
$oAttachment->FileName = $sUploadName;
$oAttachment->SizeInBytes = $iFileSize;
$oAttachment->encodeHash($oUser, $sThreadFolderName);
$aResultAttachment[] = $oAttachment;
}
}
if (is_array($aResultAttachment) && 0 < count($aResultAttachment)) {
$oPost->Attachments = $aResultAttachment;
}
}
$mResult = $this->ApiHelpdesk()->createPost($oUser, $oThread, $oPost, $bIsNew, true, $sCc, $sBcc);
if ($mResult) {
$mResult = array('ThreadId' => $oThread->IdHelpdeskThread, 'ThreadIsNew' => $bIsNew);
}
}
return $this->DefaultResponse($oAccount, __FUNCTION__, $mResult);
}
