/**
* @param AW_Helpdesk3_Model_Ticket_History $event
* @param bool $isShort
*
* @return Mage_Adminhtml_Block_Abstract
* @throws Exception
*/
public function getRendererByEvent(AW_Helpdesk3_Model_Ticket_History $event, $isShort = false)
{
$rendererList = array(AW_Helpdesk3_Model_Ticket_History_Event_Assignee::TYPE => 'Assignee', AW_Helpdesk3_Model_Ticket_History_Event_Department::TYPE => 'Department', AW_Helpdesk3_Model_Ticket_History_Event_Escalate::TYPE => 'Escalate', AW_Helpdesk3_Model_Ticket_History_Event_Message::TYPE => 'Message', AW_Helpdesk3_Model_Ticket_History_Event_Note::TYPE => 'Note', AW_Helpdesk3_Model_Ticket_History_Event_Priority::TYPE => 'Priority', AW_Helpdesk3_Model_Ticket_History_Event_Status::TYPE => 'Status');
$eventType = (int) $event->getEventType();
if (!array_key_exists($eventType, $rendererList)) {
throw new Exception('Unexpected event type');
}
$blockName = 'AW_Helpdesk3_Block_Adminhtml_Ticket_Edit_Form_Thread_Renderer_' . $rendererList[$eventType];
$attributes = array('event' => $event, 'is_short' => $isShort);
return $this->getLayout()->createBlock($blockName, '', $attributes);
}
/**
* @param AW_Helpdesk3_Model_Ticket_History $event
*
* @return string|null
*/
protected function _getAdditionalTextByEvent(AW_Helpdesk3_Model_Ticket_History $event)
{
$eventData = $event->getEventData();
$text = null;
switch ($event->getEventType()) {
case AW_Helpdesk3_Model_Ticket_History_Event_Assignee::TYPE:
$agent = Mage::getModel('aw_hdu3/department_agent')->load($eventData['to']);
$agentLabel = $agent->getName();
$text = $this->__('Assignee changed to %s', "<b>{$agentLabel}</b>");
break;
case AW_Helpdesk3_Model_Ticket_History_Event_Department::TYPE:
$department = Mage::getModel('aw_hdu3/department')->load($eventData['to']);
$departmentLabel = $department->getTitle();
$text = $this->__('Department changed to %s', "<b>{$departmentLabel}</b>");
break;
case AW_Helpdesk3_Model_Ticket_History_Event_Status::TYPE:
$status = Mage::getModel('aw_hdu3/ticket_status')->load($eventData['to']);
$statusLabel = $status->getTitle(Mage::app()->getStore()->getId());
$text = $this->__('Status changed to %s', "<b>{$statusLabel}</b>");
break;
case AW_Helpdesk3_Model_Ticket_History_Event_Priority::TYPE:
$priority = Mage::getModel('aw_hdu3/ticket_priority')->load($eventData['to']);
$priorityLabel = $priority->getTitle(Mage::app()->getStore()->getId());
$text = $this->__('Priority changed to %s', "<b>{$priorityLabel}</b>");
break;
case AW_Helpdesk3_Model_Ticket_History_Event_Escalate::TYPE:
$text = $this->__('Ticket has been escalated');
break;
}
return $text;
}
