function zb_AskoziaParseCallHistory($data)
{
global $altcfg;
$normalData = array();
$callersData = array();
$data = explodeRows($data);
if (!empty($data)) {
foreach ($data as $eachline) {
$explode = explode(';', $eachline);
//in 2.2.8 delimiter changed from ," to ;
if (!empty($eachline)) {
$normalData[] = str_replace('"', '', $explode);
}
}
}
//custom caller options
if (isset($altcfg['ASKOZIA_CUSTOM'])) {
if (!empty($altcfg['ASKOZIA_CUSTOM'])) {
// 0 - internal peers
// 1 - external gateways
// 2 - group prefix
// 3 - parking
$customCfg = explode(',', $altcfg['ASKOZIA_CUSTOM']);
} else {
$customCfg = array();
}
} else {
$customCfg = array();
}
if (!empty($normalData)) {
$totalTime = 0;
$callsCounter = 0;
$answerCounter = 0;
$noAnswerCounter = 0;
$chartData = array();
$cells = wf_TableCell('#');
$cells .= wf_TableCell(__('Time'));
$cells .= wf_TableCell(__('From'));
$cells .= wf_TableCell(__('To'));
$cells .= wf_TableCell(__('Picked up'));
$cells .= wf_TableCell(__('Type'));
$cells .= wf_TableCell(__('Status'));
$cells .= wf_TableCell(__('Talk time'));
$rows = wf_TableRow($cells, 'row1');
foreach ($normalData as $io => $each) {
//fix parsing for askozia 2.2.8
if ($each[0] != 'accountcode') {
$callsCounter++;
$debugData = wf_tag('pre') . print_r($each, true) . wf_tag('pre', true);
$startTime = explode(' ', $each[9]);
@($startDate = $startTime[0]);
@($startTime = $startTime[1]);
@($startHour = date("H:00:00", strtotime($startTime)));
$endTime = explode(' ', $each[11]);
@($endTime = $endTime[1]);
$answerTime = explode(' ', $each[10]);
@($answerTime = $answerTime[1]);
$tmpStats = __('Taken up the phone') . ': ' . $answerTime . "\n";
$tmpStats .= __('End of call') . ': ' . $endTime;
$sessionTimeStats = wf_tag('abbr', false, '', 'title="' . $tmpStats . '"');
$sessionTimeStats .= $startTime;
$sessionTimeStats .= wf_tag('abbr', true);
$callDirection = '';
//detectiong direction icon
if (!empty($customCfg)) {
if (isset($customCfg[0]) and $customCfg[1]) {
if (zb_AskoziaCheckPrefix($customCfg[0], $each[1])) {
$callDirection = wf_img('skins/calls/outgoing.png') . ' ';
}
if (zb_AskoziaCheckPrefix($customCfg[1], $each[1])) {
$callDirection = wf_img('skins/calls/incoming.png') . ' ';
}
}
}
$cells = wf_TableCell(wf_modal($callsCounter, $callsCounter, $debugData, '', '500', '600'), '', '', 'sorttable_customkey="' . $callsCounter . '"');
$cells .= wf_TableCell($callDirection . $sessionTimeStats, '', '', 'sorttable_customkey="' . strtotime($each[9]) . '"');
$cells .= wf_TableCell(zb_AskoziaGetNumAlias($each[1]));
$cells .= wf_TableCell(zb_AskoziaGetNumAlias($each[2]));
$receiveCid = '';
if (!empty($each[6])) {
$tmpRcid = explode('-', $each[6]);
@($receiveCid = vf($tmpRcid[0], 3));
}
$cells .= wf_TableCell(zb_AskoziaGetNumAlias($receiveCid));
$CallType = __('Dial');
if (ispos($each[3], 'internal-caller-transfer')) {
$CallType = __('Call transfer');
}
if (ispos($each[7], 'VoiceMail')) {
$CallType = __('Voice mail');
}
$cells .= wf_TableCell($CallType);
$callStatus = $each[14];
$statusIcon = '';
if (ispos($each[14], 'ANSWERED')) {
$callStatus = __('Answered');
$statusIcon = wf_img('skins/calls/phone_green.png');
$answerCounter++;
if (isset($chartData[$startDate . ' ' . $startHour]['answered'])) {
$chartData[$startDate . ' ' . $startHour]['answered']++;
} else {
$chartData[$startDate . ' ' . $startHour]['answered'] = 1;
}
}
if (ispos($each[14], 'NO ANSWER')) {
$callStatus = __('No answer');
$statusIcon = wf_img('skins/calls/phone_red.png');
$noAnswerCounter++;
if (isset($chartData[$startDate . ' ' . $startHour]['noanswer'])) {
$chartData[$startDate . ' ' . $startHour]['noanswer']++;
} else {
$chartData[$startDate . ' ' . $startHour]['noanswer'] = 1;
}
}
if (ispos($each[14], 'BUSY')) {
$callStatus = __('Busy');
$statusIcon = wf_img('skins/calls/phone_yellow.png');
}
if (ispos($each[14], 'FAILED')) {
$callStatus = __('Failed');
$statusIcon = wf_img('skins/calls/phone_fail.png');
}
$cells .= wf_TableCell($statusIcon . ' ' . $callStatus);
$speekTimeRaw = $each[13];
$totalTime = $totalTime + $each[13];
$speekTime = zb_AskoziaFormatTime($speekTimeRaw);
//current caller stats
if (isset($callersData[$each[1]])) {
$callersData[$each[1]]['calls'] = $callersData[$each[1]]['calls'] + 1;
$callersData[$each[1]]['time'] = $callersData[$each[1]]['time'] + $speekTimeRaw;
} else {
$callersData[$each[1]]['calls'] = 1;
$callersData[$each[1]]['time'] = $speekTimeRaw;
}
if (isset($callersData[$each[2]])) {
$callersData[$each[2]]['calls'] = $callersData[$each[2]]['calls'] + 1;
$callersData[$each[2]]['time'] = $callersData[$each[2]]['time'] + $speekTimeRaw;
} else {
$callersData[$each[2]]['calls'] = 1;
$callersData[$each[2]]['time'] = $speekTimeRaw;
}
if (!empty($receiveCid)) {
if (isset($callersData[$receiveCid])) {
$callersData[$receiveCid]['calls'] = $callersData[$receiveCid]['calls'] + 1;
$callersData[$receiveCid]['time'] = $callersData[$receiveCid]['time'] + $speekTimeRaw;
} else {
$callersData[$receiveCid]['calls'] = 1;
$callersData[$receiveCid]['time'] = $speekTimeRaw;
}
}
$cells .= wf_TableCell($speekTime, '', '', 'sorttable_customkey="' . $each[13] . '"');
$rows .= wf_TableRow($cells, 'row3');
}
}
if (!empty($callersData)) {
if (!empty($customCfg)) {
$gcells = wf_TableCell(__('Phone'));
$gcells .= wf_TableCell(__('Total calls'));
$gcells .= wf_TableCell(__('Time'));
$grows = wf_TableRow($gcells, 'row1');
}
foreach ($callersData as $cix => $eachcdat) {
if (!empty($customCfg)) {
if (zb_AskoziaCheckPrefix($customCfg[0], $cix) and strlen($cix) < 4) {
$gcells = wf_TableCell(zb_AskoziaGetNumAlias($cix));
$gcells .= wf_TableCell($eachcdat['calls']);
$gcells .= wf_TableCell(zb_AskoziaFormatTime($eachcdat['time']), '', '', 'sorttable_customkey="' . $eachcdat['time'] . '"');
$grows .= wf_TableRow($gcells, 'row3');
}
}
}
}
//total time stats
$result = '';
if (!empty($chartData)) {
if (sizeof($chartData) >= 2) {
$gdata = __('Date') . ',' . __('Total') . ',' . __('Answered') . ',' . __('No answer') . "\n";
foreach ($chartData as $io => $each) {
@($gdata .= $io . ',' . ($each['answered'] + $each['noanswer']) . ',' . $each['answered'] . ',' . $each['noanswer'] . "\n");
}
$result .= wf_tag('div', false, '', '');
$result .= wf_tag('h2') . __('Stats') . wf_tag('h2', true) . wf_tag('br');
$result .= wf_Graph($gdata, '800', '200', false);
$result .= wf_tag('div', true);
$result .= wf_delimiter();
}
}
$result .= __('Time spent on calls') . ': ' . zb_AskoziaFormatTime($totalTime) . wf_tag('br');
$result .= __('Answered') . ' / ' . __('No answer') . ': ' . $answerCounter . ' / ' . $noAnswerCounter . wf_tag('br');
$result .= __('Total calls') . ': ' . $callsCounter;
if (!empty($customCfg)) {
@($result .= wf_delimiter() . wf_TableBody($grows, '100%', '0', 'sortable') . wf_delimiter());
}
$result .= wf_TableBody($rows, '100%', '0', 'sortable');
show_window('', $result);
}
}
/**
* Renders parsed calls data
*
* @global array $altcfg
* @param string $data
*
* @return void
*/
function zb_AskoziaParseCallHistory($data)
{
global $altcfg;
$debugFlag = false;
$answeredFlag = true;
$prevTimeStart = '';
$prevTimeEnd = '';
if (isset($altcfg['ASKOZIA_DEBUG'])) {
if ($altcfg['ASKOZIA_DEBUG']) {
$debugFlag = true;
}
}
//working time setup
$rawWorkTime = $altcfg['WORKING_HOURS'];
$rawWorkTime = explode('-', $rawWorkTime);
$workStartTime = $rawWorkTime[0];
$workEndTime = $rawWorkTime[1];
$normalData = array();
$callersData = array();
$data = explodeRows($data);
if (!empty($data)) {
foreach ($data as $eachline) {
$explode = explode(';', $eachline);
//in 2.2.8 delimiter changed from ," to ;
if (!empty($eachline)) {
$normalData[] = str_replace('"', '', $explode);
}
}
}
//custom caller options
if (isset($altcfg['ASKOZIA_CUSTOM'])) {
if (!empty($altcfg['ASKOZIA_CUSTOM'])) {
// 0 - internal peers
// 1 - external gateways
// 2 - group prefix
// 3 - parking
$customCfg = explode(',', $altcfg['ASKOZIA_CUSTOM']);
} else {
$customCfg = array();
}
} else {
$customCfg = array();
}
if (!empty($normalData)) {
$totalTime = 0;
$callsCounter = 0;
$answerCounter = 0;
$noAnswerCounter = 0;
$WorkHoursAnswerCounter = 0;
$WorkHoursNoAnswerCounter = 0;
$busycount = 0;
$chartData = array();
$cells = wf_TableCell('#');
$cells .= wf_TableCell(__('Time'));
$cells .= wf_TableCell(__('From'));
$cells .= wf_TableCell(__('To'));
$cells .= wf_TableCell(__('Picked up'));
$cells .= wf_TableCell(__('Type'));
$cells .= wf_TableCell(__('Status'));
$cells .= wf_TableCell(__('Talk time'));
$rows = wf_TableRow($cells, 'row1');
foreach ($normalData as $io => $each) {
//fix parsing for askozia 2.2.8
if ($each[0] != 'accountcode') {
$callsCounter++;
$debugData = wf_tag('pre') . print_r($each, true) . wf_tag('pre', true);
$startTime = explode(' ', $each[9]);
@($startDate = $startTime[0]);
@($startTime = $startTime[1]);
@($startHour = date("H:00:00", strtotime($startTime)));
$endTime = explode(' ', $each[11]);
@($endTime = $endTime[1]);
$answerTime = explode(' ', $each[10]);
@($answerTime = $answerTime[1]);
$tmpStats = __('Taken up the phone') . ': ' . $answerTime . "\n";
$tmpStats .= __('End of call') . ': ' . $endTime;
$sessionTimeStats = wf_tag('abbr', false, '', 'title="' . $tmpStats . '"');
$sessionTimeStats .= $startTime;
$sessionTimeStats .= wf_tag('abbr', true);
$callDirection = '';
if ($each[16] == 'outbound') {
$toNumber = $each[2];
$callDirection = wf_img('skins/calls/outgoing.png') . ' ';
} else {
$toNumber = $each[18];
$callDirection = wf_img('skins/calls/incoming.png') . ' ';
}
if ($debugFlag) {
$callIdData = wf_modal($callsCounter, $callsCounter, $debugData, '', '500', '600');
} else {
$callIdData = $callsCounter;
}
$cells = wf_TableCell($callIdData, '', '', 'sorttable_customkey="' . $callsCounter . '"');
$cells .= wf_TableCell($callDirection . $sessionTimeStats, '', '', 'sorttable_customkey="' . strtotime($each[9]) . '"');
$cells .= wf_TableCell(zb_AskoziaGetNumAlias($each[1]));
$cells .= wf_TableCell(zb_AskoziaGetNumAlias($toNumber));
$receiveCid = '';
if (!empty($each[6])) {
$tmpRcid = explode('-', $each[6]);
@($receiveCid = vf($tmpRcid[0], 3));
}
$cells .= wf_TableCell(zb_AskoziaGetNumAlias($receiveCid));
$CallType = __('Dial');
if (ispos($each[3], 'internal-caller-transfer')) {
$CallType = __('Call transfer');
}
if (ispos($each[7], 'VoiceMail')) {
$CallType = __('Voice mail');
}
$cells .= wf_TableCell($CallType);
$callStatus = $each[14];
$statusIcon = '';
if (ispos($each[14], 'ANSWERED') and !ispos($each[7], 'VoiceMail')) {
$answeredFlag = true;
$callStatus = __('Answered');
$statusIcon = wf_img('skins/calls/phone_green.png');
$answerCounter++;
//work time controls
if (zb_isTimeBetween($workStartTime, $workEndTime, $startTime)) {
$WorkHoursAnswerCounter++;
}
if (isset($chartData[$startDate . ' ' . $startHour]['answered'])) {
$chartData[$startDate . ' ' . $startHour]['answered']++;
} else {
$chartData[$startDate . ' ' . $startHour]['answered'] = 1;
}
}
if (ispos($each[14], 'NO ANSWER') or ispos($each[7], 'VoiceMail')) {
$answeredFlag = false;
$callStatus = __('No answer');
$statusIcon = wf_img('skins/calls/phone_red.png');
//only incoming calls is unanswered
if ($each[16] != 'outbound') {
$noAnswerCounter++;
if (zb_isTimeBetween($workStartTime, $workEndTime, $startTime)) {
$WorkHoursNoAnswerCounter++;
}
}
if (isset($chartData[$startDate . ' ' . $startHour]['noanswer'])) {
$chartData[$startDate . ' ' . $startHour]['noanswer']++;
} else {
$chartData[$startDate . ' ' . $startHour]['noanswer'] = 1;
}
}
if (ispos($each[14], 'BUSY')) {
$callStatus = __('Busy');
$statusIcon = wf_img('skins/calls/phone_yellow.png');
}
if (ispos($each[14], 'FAILED')) {
$callStatus = __('Failed');
$statusIcon = wf_img('skins/calls/phone_fail.png');
}
$cells .= wf_TableCell($statusIcon . ' ' . $callStatus);
$speekTimeRaw = $each[13];
$totalTime = $totalTime + $each[13];
$speekTime = zb_AskoziaFormatTime($speekTimeRaw);
//current caller stats
if (isset($callersData[$each[1]])) {
$callersData[$each[1]]['calls'] = $callersData[$each[1]]['calls'] + 1;
$callersData[$each[1]]['time'] = $callersData[$each[1]]['time'] + $speekTimeRaw;
} else {
$callersData[$each[1]]['calls'] = 1;
$callersData[$each[1]]['time'] = $speekTimeRaw;
}
if (isset($callersData[$each[2]])) {
$callersData[$each[2]]['calls'] = $callersData[$each[2]]['calls'] + 1;
$callersData[$each[2]]['time'] = $callersData[$each[2]]['time'] + $speekTimeRaw;
} else {
$callersData[$each[2]]['calls'] = 1;
$callersData[$each[2]]['time'] = $speekTimeRaw;
}
if (!empty($receiveCid)) {
if (isset($callersData[$receiveCid])) {
$callersData[$receiveCid]['calls'] = $callersData[$receiveCid]['calls'] + 1;
$callersData[$receiveCid]['time'] = $callersData[$receiveCid]['time'] + $speekTimeRaw;
} else {
$callersData[$receiveCid]['calls'] = 1;
$callersData[$receiveCid]['time'] = $speekTimeRaw;
}
}
$cells .= wf_TableCell($speekTime, '', '', 'sorttable_customkey="' . $each[13] . '"');
//default rowclass
$rowClass = 'row3';
//non answered calls coloring
if ($answeredFlag == false) {
$rowClass = 'ukvbankstadup';
}
//time range processing
$curTimeStart = date("H:i:s", strtotime($each[9]));
$curTimeEnd = date("H:i:s", strtotime($each[11]));
if (empty($prevTimeStart) and empty($prevTimeEnd)) {
$prevTimeStart = $curTimeStart;
$prevTimeEnd = $curTimeEnd;
} else {
if ($answeredFlag == false) {
if (zb_isTimeBetween($prevTimeStart, $prevTimeEnd, $curTimeStart, true)) {
$rowClass = 'undone';
if (zb_isTimeBetween($workStartTime, $workEndTime, $startTime)) {
$busycount++;
}
}
}
$prevTimeStart = $curTimeStart;
if (strtotime($curTimeEnd) > strtotime($prevTimeEnd)) {
$prevTimeEnd = $curTimeEnd;
}
}
$rows .= wf_TableRow($cells, $rowClass);
}
}
if (!empty($callersData)) {
if (!empty($customCfg)) {
$gcells = wf_TableCell(__('Phone'));
$gcells .= wf_TableCell(__('Total calls'));
$gcells .= wf_TableCell(__('Time'));
$grows = wf_TableRow($gcells, 'row1');
}
foreach ($callersData as $cix => $eachcdat) {
if (!empty($customCfg)) {
if (zb_AskoziaCheckPrefix($customCfg[0], $cix) and strlen($cix) < 4) {
$gcells = wf_TableCell(zb_AskoziaGetNumAlias($cix));
$gcells .= wf_TableCell($eachcdat['calls']);
$gcells .= wf_TableCell(zb_AskoziaFormatTime($eachcdat['time']), '', '', 'sorttable_customkey="' . $eachcdat['time'] . '"');
$grows .= wf_TableRow($gcells, 'row3');
}
}
}
}
//total time stats
$result = '';
if (!empty($chartData)) {
if (sizeof($chartData) >= 2) {
$gdata = __('Date') . ',' . __('Total') . ',' . __('Answered') . ',' . __('No answer') . "\n";
foreach ($chartData as $io => $each) {
@($gdata .= $io . ',' . ($each['answered'] + $each['noanswer']) . ',' . $each['answered'] . ',' . $each['noanswer'] . "\n");
}
$result .= wf_tag('div', false, '', '');
$result .= wf_tag('h2') . __('Stats') . wf_tag('h2', true) . wf_tag('br');
$result .= wf_Graph($gdata, '800', '200', false);
$result .= wf_tag('div', true);
$result .= wf_delimiter();
}
}
$result .= __('Time spent on calls') . ': ' . zb_AskoziaFormatTime($totalTime) . wf_tag('br');
$result .= __('Total') . ': ' . __('Answered') . ' / ' . __('No answer') . ': ' . $answerCounter . ' / ' . $noAnswerCounter . ' (' . zb_AskoziaPercentValue($answerCounter + $noAnswerCounter, $answerCounter) . '%)' . wf_tag('br');
$result .= wf_tag('b') . __('Working hours') . ': ' . __('Answered') . ' / ' . __('No answer') . ': ' . $WorkHoursAnswerCounter . ' / ' . $WorkHoursNoAnswerCounter . ' (' . zb_AskoziaPercentValue($WorkHoursAnswerCounter + $WorkHoursNoAnswerCounter, $WorkHoursAnswerCounter) . '%)' . wf_tag('b', true) . wf_tag('br');
$result .= __('Not working hours') . ': ' . __('Answered') . ' / ' . __('No answer') . ': ' . ($answerCounter - $WorkHoursAnswerCounter) . ' / ' . ($noAnswerCounter - $WorkHoursNoAnswerCounter) . ' (' . zb_AskoziaPercentValue($answerCounter - $WorkHoursAnswerCounter + ($noAnswerCounter - $WorkHoursNoAnswerCounter), $answerCounter - $WorkHoursAnswerCounter) . '%)' . wf_tag('br');
$result .= __('Missing calls because of overlap with the previous by time') . ' (' . __('Working hours') . '): ' . $busycount . wf_tag('br');
$result .= __('Total calls') . ': ' . $callsCounter;
if (!empty($customCfg)) {
@($result .= wf_delimiter() . wf_TableBody($grows, '100%', '0', 'sortable') . wf_delimiter());
}
$result .= wf_TableBody($rows, '100%', '0', 'sortable');
show_window('', $result);
}
}