function manageStatus()
{
global $oAdminButton, $aSortBy, $aOrderBy, $aLimitBy, $order, $limit, $start, $sort;
$hStatus =& xhelpGetHandler('status');
if (isset($_POST['changeDefaultStatus'])) {
xhelpSetMeta("default_status", $_POST['default']);
}
if (isset($_POST['newStatus'])) {
if ($_POST['desc'] == '') {
// If no description supplied
$message = _AM_XHELP_MESSAGE_NO_DESC;
redirect_header(XHELP_ADMIN_URL . "/status.php?op=manageStatus", 3, $message);
}
$newStatus =& $hStatus->create();
$newStatus->setVar('state', intval($_POST['state']));
$newStatus->setVar('description', $_POST['desc']);
if ($hStatus->insert($newStatus)) {
header("Location: " . XHELP_ADMIN_URL . "/status.php?op=manageStatus");
} else {
$message = _AM_MESSAGE_ADD_STATUS_ERR;
redirect_header(XHELP_ADMIN_URL . "/status.php?op=manageStatus", 3, $message);
}
}
xoops_cp_header();
echo $oAdminButton->renderButtons('manStatus');
echo "<form method='post' action='" . XHELP_ADMIN_URL . "/status.php?op=manageStatus'>";
echo "<table width='100%' cellspacing='1' class='outer'>\r\n <tr><th colspan='2'><label>" . _AM_XHELP_TEXT_ADD_STATUS . "</label></th></tr>";
echo "<tr><td class='head' width='20%'>" . _AM_XHELP_TEXT_DESCRIPTION . "</td>\r\n <td class='even'>\r\n <input type='text' name='desc' value='' class='formButton' />\r\n </td>\r\n </tr>";
echo "<tr><td class='head' width='20%'>" . _AM_XHELP_TEXT_STATE . "</td><td class='even'>\r\n <select name='state'>\r\n <option value='1'>" . xhelpGetState(1) . "</option>\r\n <option value='2'>" . xhelpGetState(2) . "</option>\r\n </select></td></tr>";
echo "<tr><td class='foot' colspan='2'><input type='submit' name='newStatus' value='" . _AM_XHELP_TEXT_ADD_STATUS . "' class='formButton' /></td></tr>";
echo "</table></form>";
// Get list of existing statuses
$crit = new Criteria('', '');
$crit->setOrder($order);
$crit->setSort($sort);
$crit->setLimit($limit);
$crit->setStart($start);
$statuses =& $hStatus->getObjects($crit);
$total = $hStatus->getCount($crit);
$aStatuses = array();
foreach ($statuses as $status) {
$aStatuses[$status->getVar('id')] = $status->getVar('description');
}
if (!($default_status = xhelpGetMeta("default_status"))) {
xhelpSetMeta("default_status", "1");
$default_status = 1;
}
$form = new xhelpForm(_AM_XHELP_TEXT_DEFAULT_STATUS, 'default_status', xhelpMakeURI(XHELP_ADMIN_URL . '/status.php', array('op' => 'manageStatus')));
$status_select = new XoopsFormSelect(_AM_XHELP_TEXT_STATUS, 'default', $default_status);
$status_select->addOptionArray($aStatuses);
$btn_tray = new XoopsFormElementTray('');
$btn_tray->addElement(new XoopsFormButton('', 'changeDefaultStatus', _AM_XHELP_BUTTON_SUBMIT, 'submit'));
$form->addElement($status_select);
$form->addElement($btn_tray);
$form->setLabelWidth('20%');
echo $form->render();
$nav = new XoopsPageNav($total, $limit, $start, 'start', "op=manageStatus&limit={$limit}");
echo "<form action='" . XHELP_ADMIN_URL . "/status.php?op=manageStatus' style='margin:0; padding:0;' method='post'>";
echo "<table width='100%' cellspacing='1' class='outer'>";
echo "<tr><td align='right'>" . _AM_XHELP_TEXT_SORT_BY . "\r\n <select name='sort'>";
foreach ($aSortBy as $value => $text) {
$sort == $value ? $selected = "selected='selected'" : ($selected = '');
echo "<option value='{$value}' {$selected}>{$text}</option>";
}
echo "</select>\r\n \r\n " . _AM_XHELP_TEXT_ORDER_BY . "\r\n <select name='order'>";
foreach ($aOrderBy as $value => $text) {
$order == $value ? $selected = "selected='selected'" : ($selected = '');
echo "<option value='{$value}' {$selected}>{$text}</option>";
}
echo "</select>\r\n \r\n " . _AM_XHELP_TEXT_NUMBER_PER_PAGE . "\r\n <select name='limit'>";
foreach ($aLimitBy as $value => $text) {
$limit == $value ? $selected = "selected='selected'" : ($selected = '');
echo "<option value='{$value}' {$selected}>{$text}</option>";
}
echo "</select>\r\n <input type='submit' name='status_sort' id='status_sort' value='" . _AM_XHELP_BUTTON_SUBMIT . "' />\r\n </td>\r\n </tr>";
echo "</table></form>";
echo "<table width='100%' cellspacing='1' class='outer'>\r\n <tr><th colspan='4'><label>" . _AM_XHELP_TEXT_MANAGE_STATUSES . "</label></th></tr>";
echo "<tr class='head'>\r\n <td>" . _AM_XHELP_TEXT_ID . "</td>\r\n <td>" . _AM_XHELP_TEXT_DESCRIPTION . "</td>\r\n <td>" . _AM_XHELP_TEXT_STATE . "</td>\r\n <td>" . _AM_XHELP_TEXT_ACTIONS . "</td>\r\n </tr>";
foreach ($statuses as $status) {
echo "<tr class='even'><td>" . $status->getVar('id') . "</td><td>" . $status->getVar('description') . "</td>\r\n <td>" . xhelpGetState($status->getVar('state')) . "</td>\r\n <td>\r\n <a href='status.php?op=editStatus&statusid=" . $status->getVar('id') . "'><img src='" . XHELP_IMAGE_URL . "/button_edit.png' title='" . _AM_XHELP_TEXT_EDIT . "' name='editStatus' /></a> \r\n <a href='status.php?op=deleteStatus&statusid=" . $status->getVar('id') . "'><img src='" . XHELP_IMAGE_URL . "/button_delete.png' title='" . _AM_XHELP_TEXT_DELETE . "' name='deleteStatus' /></a></td></tr>\r\n </td></tr>";
}
echo "</table>";
echo "<div id='status_nav'>" . $nav->renderNav() . "</div>";
xhelpAdminFooter();
xoops_cp_footer();
}
/**
* Event: update_status
* Triggered after a ticket status change
* Also See: batch_status, close_ticket, reopen_ticket
* @param xhelpTicket $ticket The ticket that was modified
* @param xhelpStatus $oldstatus The previous ticket status
* @param xhelpStatus $newstatus The new ticket status
*/
function update_status($ticket, $oldstatus, $newstatus)
{
//notify staff department of change
//notify submitter
global $xoopsUser;
$hDepartments =& xhelpGetHandler('department');
$tags = array();
$tags['TICKET_ID'] = $ticket->getVar('id');
$tags['TICKET_URL'] = XHELP_BASE_URL . '/ticket.php?id=' . $ticket->getVar('id');
// Added by marcan to get the ticket's subject available in the mail template
$tags['TICKET_SUBJECT'] = $this->_ts->stripslashesGPC($ticket->getVar('subject', 'n'));
// End of addition by marcan
$tags['TICKET_OLD_STATUS'] = $oldstatus->getVar('description');
$tags['TICKET_OLD_STATE'] = xhelpGetState($oldstatus->getVar('state'));
$tags['TICKET_STATUS'] = $newstatus->getVar('description');
$tags['TICKET_STATE'] = xhelpGetState($newstatus->getVar('state'));
$tags['TICKET_UPDATEDBY'] = $xoopsUser->getVar('uname');
$tags['TICKET_DEPARTMENT'] = $this->_ts->stripslashesGPC($hDepartments->getNameById($ticket->getVar('department')));
$settings =& $this->_hNotification->get(XHELP_NOTIF_EDITSTATUS);
$staff_setting = $settings->getVar('staff_setting');
$user_setting = $settings->getVar('user_setting');
if ($email_tpl = $this->_getEmailTpl('dept', 'changed_status', $this->_module, $template_id)) {
$sendTo =& $this->_getSubscribedStaff($ticket, $email_tpl['bit_value'], $settings);
$success = $this->_sendEvents($email_tpl, $sendTo, $tags);
}
if ($email_tpl = $this->_getEmailTpl('ticket', 'changed_this_status', $this->_module, $template_id)) {
//$sendTo = $this->_getEmail($ticket->getVar('uid'));
$sendTo = $this->_getSubscribedUsers($ticket->getVar('id'));
$success = $this->_sendEvents($email_tpl, $sendTo, $tags);
}
}
