function wpas_get_open_ticket_url($ticket_id, $action = 'open')
{
$remove = array('post', 'message');
$args = $_GET;
foreach ($remove as $key) {
if (isset($args[$key])) {
unset($args[$key]);
}
}
$args['post'] = intval($ticket_id);
return wpas_url_add_custom_action(add_query_arg($args, admin_url('post.php')), $action);
}
/**
* Add ticket reply controls
*
* @since 3.2.6
*
* @param array $controls List of existing controls
* @param int $ticket_id ID of the ticket current reply belongs to
* @param WP_Post $reply Reply post object
*
* @return array
*/
function wpas_ticket_reply_controls($controls, $ticket_id, $reply)
{
if (0 !== $ticket_id && get_current_user_id() == $reply->post_author) {
$_GET['del_id'] = $reply->ID;
$url = add_query_arg($_GET, admin_url('post.php'));
$url = remove_query_arg('message', $url);
$delete = wpas_url_add_custom_action($url, 'trash_reply');
$edit = wp_nonce_url(add_query_arg(array('post' => $ticket_id, 'rid' => $reply->ID, 'action' => 'edit_reply'), admin_url('post.php')), 'delete_reply_' . $reply->ID);
$controls['delete_reply'] = sprintf('<a class="%1$s" href="%2$s" title="%3$s">%3$s</a>', 'wpas-delete', esc_url($delete), esc_html_x('Delete', 'Link to delete a ticket reply', 'awesome-support'));
$controls['edit_reply'] = sprintf('<a class="%1$s" href="%2$s" data-origin="%3$s" data-replyid="%4$d" data-reply="%5$s" data-wysiwygid="%6$s" title="%7$s">%7$s</a>', 'wpas-edit', '#', "#wpas-reply-{$reply->ID}", $reply->ID, "wpas-editwrap-{$reply->ID}", "wpas-editreply-{$reply->ID}", esc_html_x('Edit', 'Link ot edit a ticket reply', 'awesome-support'));
}
if (get_current_user_id() !== $reply->post_author && 'unread' === $reply->post_status) {
$controls['mark_read'] = sprintf('<a class="%1$s" href="%2$s" data-replyid="%3$d" title="%4$s">%4$s</a>', 'wpas-mark-read', '#', $reply->ID, esc_html_x('Mark as Read', 'Mark a user reply as read', 'awesome-support'));
}
return $controls;
}
echo date(get_option('date_format'), strtotime($row->post_date));
?>
| </span><?php
printf(__('%s ago', 'wpas'), $date);
?>
</time>
</div>
</div>
<div class="wpas-ticket-controls">
<?php
if (isset($_GET['post']) && is_numeric($_GET['post']) && get_current_user_id() == $row->post_author) {
$_GET['del_id'] = $row->ID;
$url = add_query_arg($_GET, admin_url('post.php'));
$url = remove_query_arg('message', $url);
$delete = wpas_url_add_custom_action($url, 'trash_reply');
$edit = wp_nonce_url(add_query_arg(array('post' => $_GET['post'], 'rid' => $row->ID, 'action' => 'edit_reply'), admin_url('post.php')), 'delete_reply_' . $row->ID);
echo '<a class="button-secondary wpas-delete" href="' . esc_url($delete) . '"title="' . __('Delete', 'wpas') . '">' . __('Delete', 'wpas') . '</a>';
echo '<a class="button-secondary wpas-edit" href="#" data-origin="#wpas-reply-' . $row->ID . '" data-replyid="' . $row->ID . '" data-reply="wpas-editwrap-' . $row->ID . '" data-wysiwygid="wpas-editreply-' . $row->ID . '" title="' . __('Edit', 'wpas') . '">' . __('Edit', 'wpas') . '</a>';
}
if (get_current_user_id() !== $row->post_author && 'unread' === $row->post_status) {
echo '<a class="button-secondary wpas-mark-read" href="#" data-replyid="' . $row->ID . '" title="' . __('Mark as Read', 'wpas') . '">' . __('Mark as Read', 'wpas') . '</a>';
}
?>
</div>
<?php
/* Filter the content before we display it */
$content = apply_filters('the_content', $row->post_content);
/* The content displayed to agents */
echo '<div class="wpas-reply-content" id="wpas-reply-' . $row->ID . '">';
