/**
* (Re)open a ticket
*
* @since 3.3
*
* @param $data
*
* @return void
*/
function wpas_admin_action_open_ticket($data)
{
if (!is_admin()) {
return;
}
if (!isset($data['post'])) {
return;
}
$post_id = (int) $data['post'];
wpas_reopen_ticket($post_id);
// Read-only redirect
$redirect_to = add_query_arg(array('action' => 'edit', 'post' => $post_id, 'wpas-message' => 'opened'), admin_url('post.php'));
wp_redirect(wp_sanitize_redirect($redirect_to));
exit;
}
/**
* Run pre-defined actions.
*
* Specific actions can be performed on page load.
* Those actions are triggered by a URL parameter ($action).
*
* @since 3.0.0
* @return void
*/
public function custom_actions()
{
if (!isset($_GET['action'])) {
return;
}
$action = sanitize_text_field($_GET['action']);
switch ($action) {
case 'reopen':
if (isset($_GET['ticket_id'])) {
wpas_reopen_ticket($_GET['ticket_id']);
}
wpas_redirect('ticket_reopen', add_query_arg(array('message' => '9'), get_permalink(intval($_GET['ticket_id']))), intval($_GET['ticket_id']));
exit;
break;
}
}
/**
* Run pre-defined actions.
*
* Specific actions can be performed on page load.
* Those actions are triggered by a URL parameter ($action).
*
* @since 3.0.0
* @return void
*/
public function custom_actions()
{
if (!isset($_GET['action'])) {
return;
}
$action = sanitize_text_field($_GET['action']);
switch ($action) {
case 'reopen':
if (isset($_GET['ticket_id'])) {
$ticket_id = filter_input(INPUT_GET, 'ticket_id', FILTER_SANITIZE_NUMBER_INT);
if (!wpas_can_submit_ticket($ticket_id) && !current_user_can('edit_ticket')) {
wpas_add_error('cannot_reopen_ticket', __('You are not allowed to re-open this ticket', 'awesome-support'));
wpas_redirect('ticket_reopen', wpas_get_tickets_list_page_url());
exit;
}
wpas_reopen_ticket($ticket_id);
wpas_add_notification('ticket_reopen', __('The ticket has been successfully re-opened.', 'awesome-support'));
wpas_redirect('ticket_reopen', wp_sanitize_redirect(get_permalink($ticket_id)));
exit;
}
break;
}
}
/**
* Trigger the re-open ticket function
*
* This is triggered by the wpas_do custom actions.
*
* @since 3.3
*
* @param array $data Superglobal data
*
* @return void
*/
function wpas_reopen_ticket_trigger($data)
{
if (isset($data['ticket_id'])) {
$ticket_id = (int) $data['ticket_id'];
if (!wpas_can_submit_ticket($ticket_id) && !current_user_can('edit_ticket')) {
wpas_add_error('cannot_reopen_ticket', __('You are not allowed to re-open this ticket', 'awesome-support'));
wpas_redirect('ticket_reopen', wpas_get_tickets_list_page_url());
exit;
}
wpas_reopen_ticket($ticket_id);
wpas_add_notification('ticket_reopen', __('The ticket has been successfully re-opened.', 'awesome-support'));
wpas_redirect('ticket_reopen', wp_sanitize_redirect(get_permalink($ticket_id)));
exit;
}
}
/**
* Execute plugin custom actions.
*
* Any custom actions the plugin can trigger through a URL variable
* will be executed here. It is all triggered by the var wpas-do.
*
* @since 3.0.0
*/
public function custom_actions()
{
/* Make sure we have a trigger */
if (!isset($_GET['wpas-do'])) {
return;
}
/* Validate the nonce */
if (!isset($_GET['wpas-nonce']) || !wp_verify_nonce($_GET['wpas-nonce'], 'wpas_custom_action')) {
return;
}
$log = array();
$action = sanitize_text_field($_GET['wpas-do']);
switch ($action) {
case 'close':
if (isset($_GET['post']) && 'ticket' == get_post_type(intval($_GET['post']))) {
$url = add_query_arg(array('post' => $_GET['post'], 'action' => 'edit', 'wpas-message' => 'closed'), admin_url('post.php'));
wpas_close_ticket($_GET['post']);
}
break;
case 'open':
if (isset($_GET['post']) && 'ticket' == get_post_type(intval($_GET['post']))) {
$url = add_query_arg(array('post' => $_GET['post'], 'action' => 'edit', 'wpas-message' => 'opened'), admin_url('post.php'));
wpas_reopen_ticket($_GET['post']);
}
break;
case 'trash_reply':
if (isset($_GET['del_id']) && current_user_can('delete_reply')) {
$del_id = intval($_GET['del_id']);
/* Trash the post */
wp_trash_post($del_id, false);
/* Redirect with clean URL */
$url = wp_sanitize_redirect(add_query_arg(array('post' => $_GET['post'], 'action' => 'edit'), admin_url('post.php') . "#wpas-post-{$del_id}"));
wpas_redirect('trashed_reply', $url);
exit;
}
break;
case 'multiple-products':
$options = maybe_unserialize(get_option('wpas_options'));
$options['support_products'] = '1';
update_option('wpas_options', serialize($options));
delete_option('wpas_support_products');
wpas_redirect('enable_multiple_products', add_query_arg(array('taxonomy' => 'product', 'post_type' => 'ticket'), admin_url('edit-tags.php')));
exit;
break;
case 'single-product':
delete_option('wpas_support_products');
wpas_redirect('enable_single_product', remove_query_arg(array('wpas-nonce', 'wpas-do'), wpas_get_current_admin_url()));
exit;
break;
}
/**
* wpas_custom_actions hook
*
* Fired right after the action is executed. It is important to note that
* some of the action are triggering a redirect after they're done and
* that in this case this hook won't be triggered.
*
* @param string $action The action that's being executed
*/
do_action('wpas_execute_custom_action', $action);
/* Log the action */
if (!empty($log)) {
wpas_log($_GET['post'], $log);
}
/* Get URL vars */
$args = $_GET;
/* Remove custom action and nonce */
unset($_GET['wpas-do']);
unset($_GET['wpas-nonce']);
/* Read-only redirect */
wpas_redirect('read_only', $url);
exit;
}
