/**
* Add plugin style settings.
*
* @param (array) $def Array of existing settings
* @return (array) Updated settings
*/
function wpas_core_settings_style($def)
{
$settings = array('style' => array('name' => __('Style', 'wpas'), 'options' => array(array('name' => __('Theme', 'wpas'), 'id' => 'theme', 'type' => 'select', 'desc' => __('Which theme to use for the front-end.', 'wpas'), 'options' => wpas_list_themes(), 'default' => 'default'), array('name' => __('Theme Stylesheet', 'wpas'), 'id' => 'theme_stylesheet', 'type' => 'checkbox', 'desc' => __('Load the theme stylesheet. Don\'t uncheck if you don\'t know what this means', 'wpas'), 'default' => true), array('name' => __('Use editor in front-end', 'wpas'), 'id' => 'frontend_wysiwyg_editor', 'type' => 'checkbox', 'desc' => __('Show a editor editor for the ticket description when user submits a ticket.', 'wpas'), 'default' => true), array('name' => __('Colors', 'wpas'), 'type' => 'heading'), array('name' => __('Open Status', 'wpas'), 'id' => 'color_open', 'type' => 'color', 'default' => '#81d742'), array('name' => __('Closed Status', 'wpas'), 'id' => 'color_closed', 'type' => 'color', 'default' => '#dd3333'), array('name' => __('Old Status', 'wpas'), 'id' => 'color_old', 'type' => 'color', 'default' => '#dd9933'), array('name' => __('Awaiting Reply', 'wpas'), 'id' => 'color_awaiting_reply', 'type' => 'color', 'default' => '#0074a2'))));
$status = wpas_get_post_status();
$defaults = apply_filters('wpas_labels_default_colors', array('queued' => '#1e73be', 'processing' => '#a01497', 'hold' => '#b56629', 'unknown' => '#169baa'));
foreach ($status as $id => $label) {
$option = array('name' => $label, 'id' => 'color_' . $id, 'type' => 'color', 'default' => isset($defaults[$id]) ? $defaults[$id] : $defaults['unknown']);
array_push($settings['style']['options'], $option);
}
return array_merge($def, $settings);
}
/**
* Filter ticket data before insertion.
*
* Before inserting a new ticket in the database,
* we check the post status and possibly overwrite it
* with one of the registered custom status.
*
* @since 3.0.0
*
* @param array $data Post data
* @param array $postarr Original post data
*
* @return array Modified post data for insertion
*/
function wpas_filter_ticket_data($data, $postarr)
{
global $current_user;
if (!isset($data['post_type']) || 'ticket' !== $data['post_type']) {
return $data;
}
/**
* If the ticket is being trashed we don't do anything.
*/
if ('trash' === $data['post_status']) {
return $data;
}
/**
* Do not affect auto drafts
*/
if ('auto-draft' === $data['post_status']) {
return $data;
}
/**
* Automatically set the ticket as processing if this is the first reply.
*/
if (user_can($current_user->ID, 'edit_ticket') && isset($postarr['ID'])) {
$replies = wpas_get_replies(intval($postarr['ID']));
$agent_replied = false;
if (0 !== count($replies)) {
foreach ($replies as $reply) {
if (user_can($reply->post_author, 'edit_ticket')) {
$agent_replied = true;
break;
}
}
}
if (false === $agent_replied && (!isset($_POST['post_status_override']) || 'queued' === $_POST['post_status_override'])) {
$_POST['post_status_override'] = 'processing';
}
}
if (isset($_POST['post_status_override']) && !empty($_POST['post_status_override'])) {
$status = wpas_get_post_status();
if (array_key_exists($_POST['post_status_override'], $status)) {
$data['post_status'] = $_POST['post_status_override'];
if ($postarr['original_post_status'] !== $_POST['post_status_override'] && isset($_POST['wpas_post_parent'])) {
wpas_log(intval($_POST['wpas_post_parent']), sprintf(__('Ticket state changed to %s', 'awesome-support'), '«' . $status[$_POST['post_status_override']] . '»'));
}
}
}
return $data;
}
/**
* Custom callback for updating terms count.
*
* The function is based on the original WordPress function
* _update_post_term_count but adapted to work with the plugin
* custom status.
*
* @since 3.0.0
* @param array $terms List of terms attached to the post
* @param object $taxonomy Taxonomy of update
* @return void
*/
function wpas_update_ticket_tag_terms_count($terms, $taxonomy)
{
global $wpdb;
$object_types = (array) $taxonomy->object_type;
$post_status = wpas_get_post_status();
$allowed_status = array();
foreach ($post_status as $status => $label) {
if (!in_array($status, $allowed_status)) {
array_push($allowed_status, $status);
}
}
foreach ($object_types as &$object_type) {
list($object_type) = explode(':', $object_type);
}
$object_types = array_unique($object_types);
if (false !== ($check_attachments = array_search('attachment', $object_types))) {
unset($object_types[$check_attachments]);
$check_attachments = true;
}
if ($object_types) {
$object_types = esc_sql(array_filter($object_types, 'post_type_exists'));
}
foreach ((array) $terms as $term) {
$count = 0;
// Attachments can be 'inherit' status, we need to base count off the parent's status if so
if ($check_attachments) {
$count += (int) $wpdb->get_var($wpdb->prepare("SELECT COUNT(*) FROM {$wpdb->term_relationships}, {$wpdb->posts} p1 WHERE p1.ID = {$wpdb->term_relationships}.object_id AND ( post_status = 'publish' OR ( post_status = 'inherit' AND post_parent > 0 AND ( SELECT post_status FROM {$wpdb->posts} WHERE ID = p1.post_parent ) = 'publish' ) ) AND post_type = 'attachment' AND term_taxonomy_id = %d", $term));
}
if ($object_types) {
$count += (int) $wpdb->get_var($wpdb->prepare("SELECT COUNT(*) FROM {$wpdb->term_relationships}, {$wpdb->posts} WHERE {$wpdb->posts}.ID = {$wpdb->term_relationships}.object_id AND post_status IN ('" . implode("', '", $allowed_status) . "') AND post_type IN ('" . implode("', '", $object_types) . "') AND term_taxonomy_id = %d", $term));
}
/** This action is documented in wp-includes/taxonomy.php */
do_action('edit_term_taxonomy', $term, $taxonomy);
$wpdb->update($wpdb->term_taxonomy, compact('count'), array('term_taxonomy_id' => $term));
/** This action is documented in wp-includes/taxonomy.php */
do_action('edited_term_taxonomy', $term, $taxonomy);
}
}
/**
* Display the post status.
*
* Gets the ticket status and formats it according to the plugin settings.
*
* @since 3.0.0
*
* @param string $name Field / column name. This parameter is important as it is automatically passed by some
* filters
* @param integer $post_id ID of the post being processed
*
* @return string Formatted ticket status
*/
function wpas_cf_display_status($name, $post_id)
{
$status = wpas_get_ticket_status($post_id);
if ('closed' === $status) {
$label = __('Closed', 'awesome-support');
$color = wpas_get_option("color_{$status}", '#dd3333');
$tag = "<span class='wpas-label' style='background-color:{$color};'>{$label}</span>";
} else {
$post = get_post($post_id);
$post_status = $post->post_status;
$custom_status = wpas_get_post_status();
if (!array_key_exists($post_status, $custom_status)) {
$label = __('Open', 'awesome-support');
$color = wpas_get_option("color_{$status}", '#169baa');
$tag = "<span class='wpas-label' style='background-color:{$color};'>{$label}</span>";
} else {
$defaults = array('queued' => '#1e73be', 'processing' => '#a01497', 'hold' => '#b56629');
$label = $custom_status[$post_status];
$color = wpas_get_option("color_{$post_status}", false);
if (false === $color) {
if (isset($defaults[$post_status])) {
$color = $defaults[$post_status];
} else {
$color = '#169baa';
}
}
$tag = "<span class='wpas-label' style='background-color:{$color};'>{$label}</span>";
}
}
echo $tag;
}
/**
* Get the ticket state slug.
*
* Gets the ticket status. If the ticket is closed nothing fancy.
* If not, we return the ticket state instead of the "Open" status.
*
* The difference with wpas_get_ticket_status_state() is that only slugs are returned. No translation or capitalized
* terms.
*
* @since 3.3
*
* @param integer $post_id Post ID
*
* @return string Ticket status / state
*/
function wpas_get_ticket_status_state_slug($post_id)
{
$status = wpas_get_ticket_status($post_id);
if ('closed' === $status) {
return $status;
}
$post = get_post($post_id);
$post_status = $post->post_status;
$custom_status = wpas_get_post_status();
if (!array_key_exists($post_status, $custom_status)) {
return 'open';
}
return $post->post_status;
}
/**
* Get the tickets count by ticket status
*
* @since 3.2
*
* @param string $state
* @param string $status
*
* @return int Tickets count
*/
function wpas_get_ticket_count_by_status($state = '', $status = 'open')
{
$args = array();
$post_status = wpas_get_post_status();
// Make the state an array
if (!is_array($state)) {
$state = array_filter((array) $state);
}
// Sanitize the status
if (!in_array($status, array('open', 'closed', 'any'))) {
$status = 'open';
}
// Restrict tickets to the specified status
if (!empty($state)) {
// Force open status if a state is defined. Who cares about counting closed "In Progress" tickets.
$status = 'open';
// Make sure the requested ticket state is declared
foreach ($state as $key => $s) {
if (!array_key_exists($s, $post_status)) {
unset($state[$key]);
}
}
$args['post_status'] = $state;
}
// Maybe restrict the count to the current user only
if (current_user_can('administrator') && false === (bool) wpas_get_option('admin_see_all') || !current_user_can('administrator') && current_user_can('edit_ticket') && false === (bool) wpas_get_option('agent_see_all')) {
global $current_user;
$args['meta_query'][] = array('key' => '_wpas_assignee', 'value' => $current_user->ID, 'compare' => '=');
}
return count(wpas_get_tickets($status, $args));
}
/**
* Fix the ticket count in the ticket list screen
*
* The ticket count is wrong because it doesn't includes
* the possible restrictions on user roles.
*
* @since 3.2
*
* @param $views All available views in the ticket list screen
*
* @return array All views with accurate count
*/
function wpas_fix_tickets_count($views)
{
global $wp_query;
$ticket_status = wpas_get_post_status();
// Our declared ticket status
$status = 'open';
// Maybe apply filters
if (isset($_GET['wpas_status'])) {
switch ($_GET['wpas_status']) {
case 'closed':
$status = 'closed';
break;
case '':
$status = 'any';
break;
}
}
foreach ($views as $view => $label) {
if (array_key_exists($view, $ticket_status) || 'all' === $view) {
$count = 'all' === $view ? wpas_get_ticket_count_by_status('', $status) : wpas_get_ticket_count_by_status($view, $status);
$regex = '.*?(\\(.*\\))';
$replace = '';
if (preg_match_all("/" . $regex . "/is", $label, $matches)) {
$replace = $matches[1][0];
}
$label = trim(strip_tags(str_replace($replace, '', $label)));
$class = isset($wp_query->query_vars['post_status']) && $wp_query->query_vars['post_status'] === $view || isset($wp_query->query_vars['post_status']) && 'all' === $view && $wp_query->query_vars['post_status'] == null ? ' class="current"' : '';
$link_query_args = 'all' === $view ? array('post_type' => 'ticket') : array('post_type' => 'ticket', 'post_status' => $view);
$link = esc_url(add_query_arg($link_query_args, admin_url('edit.php')));
$views[$view] = sprintf('<a href="%1$s"%2$s>%3$s <span class="count">(%4$d)</span></a>', $link, $class, $label, $count);
}
}
return $views;
}
*
* @since 3.3
*/
// If this file is called directly, abort.
if (!defined('WPINC')) {
die;
}
global $post;
// Get the user object
$user = get_userdata($post->post_author);
// Get tickets
$open = wpas_get_tickets('open', array('posts_per_page' => apply_filters('wpas_user_profile_tickets_open_limit', 10), 'author' => $post->post_author));
$closed = wpas_get_tickets('closed', array('posts_per_page' => apply_filters('wpas_user_profile_tickets_closed_limit', 5), 'author' => $post->post_author));
// Sort open tickets
$by_status = array();
$all_status = wpas_get_post_status();
foreach ($open as $t) {
if (!is_a($t, 'WP_Post')) {
continue;
}
if (!array_key_exists($t->post_status, $all_status)) {
continue;
}
if (!array_key_exists($t->post_status, $by_status)) {
$by_status[$t->post_status] = array();
}
$by_status[$t->post_status][] = $t;
}
// Add the closed tickets in the list
$by_status['closed'] = $closed;
?>
/**
* Get the ticket state.
*
* Gets the ticket status. If the ticket is closed nothing fancy.
* If not, we return the ticket state instead of the "Open" status.
*
* @since 3.1.5
*
* @param integer $post_id Post ID
*
* @return string Ticket status / state
*/
function wpas_get_ticket_status_state($post_id)
{
$status = wpas_get_ticket_status($post_id);
if ('closed' === $status) {
$output = __('Closed', 'wpas');
} else {
$post = get_post($post_id);
$post_status = $post->post_status;
$custom_status = wpas_get_post_status();
if (!array_key_exists($post_status, $custom_status)) {
$output = __('Open', 'wpas');
} else {
$output = $custom_status[$post_status];
}
}
return $output;
}
/**
* Update ticket status.
*
* Update the post_status of a ticket
* using one of the custom status registered by the plugin
* or its addons.
*
* @since 3.0.0
* @param integer $post_id ID of the ticket being updated
* @param string $status New status to attribute
* @return boolean True if the query was successfully executed
*/
function wpas_update_ticket_status($post_id, $status)
{
$custom_status = wpas_get_post_status();
if (!array_key_exists($status, $custom_status)) {
return false;
}
$post = get_post($post_id);
if (!$post || $post->post_status === $status) {
return false;
}
$my_post = array('ID' => $post_id, 'post_status' => $status);
$updated = wp_update_post($my_post);
if (0 !== intval($updated)) {
wpas_log($post_id, sprintf(__('Ticket state changed to «%s»', 'wpas'), $custom_status[$status]));
}
/**
* wpas_ticket_status_updated hook
*
* @since 3.0.2
*/
do_action('wpas_ticket_status_updated', $post_id, $status, $updated);
return $updated;
}
/**
* Add quick ticket actions.
*
* Add options to change ticket state and status in the quick edit box.
*
* @since 3.0.0
* @param array $column_name ID of the current column
* @param string $post_type Post type
* @return void
*/
public function custom_quickedit_options($column_name, $post_type)
{
if ('ticket' !== $post_type) {
return false;
}
if ('status' === $column_name) {
$custom_status = wpas_get_post_status();
?>
<fieldset class="inline-edit-col-right inline-edit-ticket">
<div class="inline-edit-col column-<?php
echo $column_name;
?>
">
<div class="inline-edit-group">
<label class="inline-edit-group">
<span class="title"><?php
_e('Ticket Status', 'wpas');
?>
</span>
<select name="_wpas_status">
<option value="open"><?php
_e('Open', 'wpas');
?>
</option>
<option value="closed"><?php
_e('Closed', 'wpas');
?>
</option>
</select>
</label>
</div>
<div class="inline-edit-group">
<label class="inline-edit-group">
<span class="title"><?php
_e('Ticket State', 'wpas');
?>
</span>
<select name="_wpas_state">
<?php
foreach ($custom_status as $status_id => $status_label) {
?>
<option value="<?php
echo $status_id;
?>
"><?php
echo $status_label;
?>
</option><?php
}
?>
</select>
</label>
</div>
</div>
</fieldset>
<?php
}
}
/**
* Register custom ticket status.
*
* @since 3.0.0
* @return void
*/
function wpas_register_post_status()
{
$status = wpas_get_post_status();
foreach ($status as $id => $custom_status) {
$args = array('label' => $custom_status, 'public' => true, 'exclude_from_search' => false, 'show_in_admin_all_list' => true, 'show_in_admin_status_list' => true, 'label_count' => _n_noop("{$custom_status} <span class='count'>(%s)</span>", "{$custom_status} <span class='count'>(%s)</span>", 'awesome-support'));
register_post_status($id, $args);
}
/**
* Hardcode the read and unread status used for replies.
*/
register_post_status('read', array('label' => _x('Read', 'Reply status', 'awesome-support'), 'public' => false));
register_post_status('unread', array('label' => _x('Unread', 'Reply status', 'awesome-support'), 'public' => false));
}
die;
}
global $pagenow, $post;
/* Current status */
$ticket_status = get_post_meta(get_the_ID(), '_wpas_status', true);
/**
* Status action link
*
* @var string
* @see admin/class-awesome-support-admin.php
*/
$action = in_array($ticket_status, array('closed', '')) ? wpas_get_open_ticket_url($post->ID) : wpas_get_close_ticket_url($post->ID);
/**
* Get available statuses.
*/
$statuses = wpas_get_post_status();
/* Get post status */
$post_status = isset($post) ? $post->post_status : '';
/* Get time */
if (isset($post)) {
$date = human_time_diff(get_the_time('U', $post->ID), current_time('timestamp'));
}
?>
<div class="wpas-ticket-status submitbox">
<p>
<strong><?php
_e('Ticket status:', 'awesome-support');
?>
</strong>
<?php
if ('post-new.php' != $pagenow) {
