/**
* Run pre-defined actions.
*
* Specific actions can be performed on page load.
* Those actions are triggered by a URL parameter ($action).
*
* @since 3.0.0
* @return void
*/
public function custom_actions()
{
if (!isset($_GET['action'])) {
return;
}
$action = sanitize_text_field($_GET['action']);
switch ($action) {
case 'reopen':
if (isset($_GET['ticket_id'])) {
$ticket_id = filter_input(INPUT_GET, 'ticket_id', FILTER_SANITIZE_NUMBER_INT);
if (!wpas_can_submit_ticket($ticket_id) && !current_user_can('edit_ticket')) {
wpas_add_error('cannot_reopen_ticket', __('You are not allowed to re-open this ticket', 'awesome-support'));
wpas_redirect('ticket_reopen', wpas_get_tickets_list_page_url());
exit;
}
wpas_reopen_ticket($ticket_id);
wpas_add_notification('ticket_reopen', __('The ticket has been successfully re-opened.', 'awesome-support'));
wpas_redirect('ticket_reopen', wp_sanitize_redirect(get_permalink($ticket_id)));
exit;
}
break;
}
}
/**
* Submission for shortcode.
*/
function wpas_sc_submit_form()
{
global $post;
/* Start the buffer */
ob_start();
/* Open main container */
?>
<div class="wpas"><?php
/**
* wpas_before_ticket_submit hook
*/
do_action('wpas_before_ticket_submit');
/**
* wpas_frontend_plugin_page_top is executed at the top
* of every plugin page on the front end.
*/
do_action('wpas_frontend_plugin_page_top', $post->ID, $post);
/* If user is not logged in we display the register form */
if (!is_user_logged_in()) {
$registration = wpas_get_option('login_page', false);
if (false !== $registration && !empty($registration) && !is_null(get_post(intval($registration)))) {
/* As the headers are already sent we can't use wp_redirect. */
echo '<meta http-equiv="refresh" content="0; url=' . get_permalink($registration) . '" />';
echo wpas_get_notification_markup('info', __('You are being redirected...', 'wpas'));
exit;
}
wpas_get_template('registration');
/**
* If user is logged in we display the ticket submission form
*/
} else {
/**
* wpas_before_ticket_submission_form hook
*/
do_action('wpas_before_ticket_submission_form_before_wrapper');
/* Namespace our content */
echo '<div class="wpas">';
/**
* wpas_before_all_templates hook.
*
* This hook is called at the top of every template
* used for the plugin front-end. This allows for adding actions
* (like notifications for instance) on all plugin related pages.
*/
do_action('wpas_before_all_templates');
/**
* wpas_before_ticket_submission_form hook
*/
do_action('wpas_before_ticket_submission_form');
/**
* Check if the current user is logged in
*/
if (false === is_user_logged_in()) {
echo wpas_get_notification_markup('failure', sprintf(__('You need to <a href="%s">log-in</a> to submit a ticket.', 'wpas'), esc_url('')));
} else {
/**
* Make sure the current user can submit a ticket.
*/
if (false === wpas_can_submit_ticket()) {
echo wpas_get_notification_markup('failure', __('You are not allowed to submit a ticket.', 'wpas'));
} else {
/**
* We check if the user is authorized to submit a ticket.
* User must be logged-in and can't have the capability. If the
* user isn't authorized to submit, we return the error message hereafter.
*
* Basically, admins and agents aren't allowed to submit a ticket as they
* need to do it in the back-end.
*
* If you want to allow admins and agents to submit tickets through the
* front-end, please use the filter wpas_agent_submit_front_end and set the value to (bool) true.
*/
if (is_user_logged_in() && current_user_can('edit_ticket') && false === apply_filters('wpas_agent_submit_front_end', false)) {
/**
* Keep in mind that if you allow agents to open ticket through the front-end, actions
* will not be tracked.
*/
echo wpas_get_notification_markup('info', sprintf(__('Sorry, support team members cannot submit tickets from here. If you need to open a ticket, please go to your admin panel or <a href="%s">click here to open a new ticket</a>.', 'wpas'), add_query_arg(array('post_type' => 'ticket'), admin_url('post-new.php'))));
/**
* If the user is authorized to post a ticket, we display the submit form
*/
} else {
global $post;
/**
* wpas_submission_form_before hook
*
* @since 3.0.0
*/
do_action('wpas_submission_form_before');
wpas_get_template('submission');
/**
* wpas_submission_form_after hook
*
* @since 3.0.0
*/
do_action('wpas_submission_form_after');
}
}
}
/**
* wpas_after_ticket_submission_form hook
*/
do_action('wpas_after_ticket_submission_form');
echo '</div>';
}
/**
* wpas_after_ticket_submit hook
*/
do_action('wpas_after_ticket_submit');
?>
</div>
<?php
/* Get buffer content */
$sc = ob_get_contents();
/* Clean the buffer */
ob_end_clean();
/* Return shortcode's content */
return $sc;
}
/**
* Trigger the re-open ticket function
*
* This is triggered by the wpas_do custom actions.
*
* @since 3.3
*
* @param array $data Superglobal data
*
* @return void
*/
function wpas_reopen_ticket_trigger($data)
{
if (isset($data['ticket_id'])) {
$ticket_id = (int) $data['ticket_id'];
if (!wpas_can_submit_ticket($ticket_id) && !current_user_can('edit_ticket')) {
wpas_add_error('cannot_reopen_ticket', __('You are not allowed to re-open this ticket', 'awesome-support'));
wpas_redirect('ticket_reopen', wpas_get_tickets_list_page_url());
exit;
}
wpas_reopen_ticket($ticket_id);
wpas_add_notification('ticket_reopen', __('The ticket has been successfully re-opened.', 'awesome-support'));
wpas_redirect('ticket_reopen', wp_sanitize_redirect(get_permalink($ticket_id)));
exit;
}
}