/**
* Support Dashboard Shortcode Callback
*
* Show:
* - open tickets
* - assigned tickets
* - unassigned tickets
* - tickets awaiting answer
*
* @since 1.0.0
*
* @param array $atts Shortcode attributes
* @param string $content The shortcode content
*
* @global int $user_ID The ID of the current user
*
* @return string
*/
function wi_bbp_dashboard_shortcode($atts, $content = null)
{
global $user_ID;
// Bail if not logged in
if (!is_user_logged_in()) {
return wi_login_form();
}
// Bail if current user isn't a moderator
if (!current_user_can('moderate')) {
return;
}
//Ensure bootstrap tabs output
wp_enqueue_script('edd-checkout-global', BB_SUPPORT_URL . 'assets/js/tab.js', array('jquery'));
// Show ticket overview for all mods
$mods = wi_bbp_get_all_mods();
?>
<?php
if ($mods) {
?>
<div class="row" id="mods-grid">
<?php
foreach ($mods as $mod) {
?>
<?php
$ticket_count = wi_bbp_count_tickets_of_mod($mod->ID);
?>
<div class="mod col-xs-6 col-sm-3">
<div class="mod-gravatar"><?php
echo get_avatar($mod->ID, 75);
?>
</div>
<div class="mod-name"><?php
echo $mod->display_name;
?>
</div>
<div class="mod-ticket-count">
<a href="<?php
echo add_query_arg('mod', $mod->ID);
?>
" class="label label-default">Tickets:
<strong><?php
echo $ticket_count;
?>
</strong></a>
</div>
</div>
<?php
}
?>
</div>
<?php
}
if (!empty($_GET['mod'])) {
// Get open, assigned tickets
$args = array('post_type' => 'topic', 'meta_query' => array('relation' => 'AND', array('key' => '_bbps_topic_status', 'value' => '1'), array('key' => 'bbps_topic_assigned', 'value' => $_GET['mod'])), 'posts_per_page' => -1, 'post_parent__not_in' => array(318));
$assigned_tickets = new WP_Query($args);
$mod = get_userdata($_GET['mod']);
ob_start();
?>
<div class="bbp-tickets">
<?php
if ($assigned_tickets->have_posts()) {
?>
<h4>Tickets assigned to <?php
echo $mod->display_name;
?>
</h4>
<table class="table table-striped table-bordered" width="100%">
<tr>
<th width="35%">Topic Title</th>
<th width="25%">Last Post By</th>
<th width="25%">Last Updated</th>
<th width="15%">Post Count</th>
</tr>
<?php
while ($assigned_tickets->have_posts()) {
$assigned_tickets->the_post();
?>
<?php
$parent = get_post_field('post_parent', get_the_ID());
?>
<?php
$row_class = $parent == 499 ? 'danger' : '';
?>
<?php
$last_reply_id = bbp_get_topic_last_reply_id(get_the_ID());
?>
<?php
$last_reply_data = get_post($last_reply_id);
?>
<tr class="<?php
echo $row_class;
?>
">
<td>
<a href="<?php
the_permalink();
?>
"><?php
the_title();
?>
</a>
</td>
<td><?php
the_author_meta('display_name', $last_reply_data->post_author);
?>
</td>
<td><?php
bbp_topic_freshness_link();
?>
</td>
<td><?php
bbp_topic_post_count(get_the_ID());
?>
</td>
</tr>
<?php
}
?>
<?php
wp_reset_postdata();
?>
</table>
<?php
} else {
?>
<div>This mod has no assigned tickets.</div>
<?php
}
?>
</div>
<?php
return ob_get_clean();
}
// Get tickets awaiting answer
$args = array('post_type' => 'topic', 'meta_query' => array('relation' => 'AND', array('key' => '_bbps_topic_pending'), array('key' => '_bbps_topic_status', 'value' => '1'), array('key' => 'bbps_topic_assigned', 'value' => $user_ID)), 'order' => 'ASC', 'orderby' => 'meta_value', 'meta_key' => '_bbp_last_active_time', 'posts_per_page' => -1, 'post_parent__not_in' => array(318));
$waiting_tickets = new WP_Query($args);
// Get open, assigned tickets
$args = array('post_type' => 'topic', 'meta_query' => array('relation' => 'AND', array('key' => '_bbps_topic_status', 'value' => '1'), array('key' => 'bbps_topic_assigned', 'value' => $user_ID)), 'order' => 'ASC', 'orderby' => 'meta_value', 'meta_key' => '_bbp_last_active_time', 'posts_per_page' => -1, 'post_parent__not_in' => array(318));
$assigned_tickets = new WP_Query($args);
// Get unassigned tickets
$args = array('post_type' => 'topic', 'meta_query' => array('relation' => 'AND', array('key' => 'bbps_topic_assigned', 'compare' => 'NOT EXISTS', 'value' => '1'), array('key' => '_bbps_topic_status', 'value' => '1')), 'order' => 'ASC', 'orderby' => 'meta_value', 'meta_key' => '_bbp_last_active_time', 'posts_per_page' => -1, 'post_status' => 'publish', 'post_parent__not_in' => array(318));
$unassigned_tickets = new WP_Query($args);
// Get tickets with no replies
$args = array('post_type' => 'topic', 'meta_query' => array('relation' => 'AND', array('key' => '_bbp_voice_count', 'value' => '1'), array('key' => '_bbps_topic_status', 'value' => '1')), 'posts_per_page' => -1, 'post_status' => 'publish');
$no_reply_tickets = new WP_Query($args);
// Get unresolved tickets
$args = array('post_type' => 'topic', 'post_parent__not_in' => array(318), 'posts_per_page' => -1, 'post_status' => 'publish', 'order' => 'ASC', 'orderby' => 'meta_value', 'meta_key' => '_bbp_last_active_time', 'meta_query' => array(array('key' => '_bbps_topic_status', 'value' => '1')));
$unresolved_tickets = new WP_Query($args);
// Get unresolved tickets
$args = array('post_type' => 'topic', 'post_parent' => 318, 'posts_per_page' => 30, 'post_status' => 'publish');
$feature_requests = new WP_Query($args);
$open_count = 0;
$unassigned_count = 0;
$unresolved_count = 0;
ob_start();
?>
<style>
#support-tabs {
padding-left: 0;
}
#support-tabs li {
list-style: none;
font-size: 95%;
text-indent: 0;
padding: 0;
margin: 0;
}
#support-tabs li:before {
display: none;
}
#support-tabs li a {
padding: 4px;
border-radius: 0;
font-size: 12px;
}
#support-tabs li.active > a {
top: 1px;
}
.mod {
text-align: center;
}
.mod img {
border-radius: 50%;
margin: 0 0 8px;
}
#mods-grid {
margin-bottom: 30px;
}
.bbp-tickets {
margin: 20px 0 0;
padding: 0;
}
.bbp-tickets li {
margin-left: 30px;
}
</style>
<ul class="nav nav-tabs" id="support-tabs">
<li>
<a href="#your-waiting-tickets" data-toggle="tab">Awaiting Your Response (<?php
echo $waiting_tickets->post_count;
?>
)</a>
</li>
<li>
<a href="#your-tickets" data-toggle="tab">Your Open Tickets (<?php
echo $assigned_tickets->post_count;
?>
)</a>
</li>
<li>
<a href="#unassigned" data-toggle="tab">Unassigned Tickets (<?php
echo $unassigned_tickets->post_count;
?>
)</a>
</li>
<li><a href="#no-replies" data-toggle="tab">No Replies (<?php
echo $no_reply_tickets->post_count;
?>
)</a></li>
<li>
<a href="#unresolved" data-toggle="tab">Unresolved Tickets (<?php
echo $unresolved_tickets->post_count;
?>
)</a>
</li>
<li><a href="#feature-requests" data-toggle="tab">Feature Requests</a></li>
</ul>
<div class="tab-content">
<div class="tab-pane active" id="your-waiting-tickets">
<ul class="bbp-tickets">
<?php
if ($waiting_tickets->have_posts()) {
?>
<form class="form-table" method="post">
<table class="table table-striped table-bordered" width="100%">
<tr>
<th></th>
<th width="40%">Topic Title</th>
<th width="25%">Last Updated</th>
<th width="25%">Actions</th>
</tr>
<?php
while ($waiting_tickets->have_posts()) {
$waiting_tickets->the_post();
?>
<?php
$parent = get_post_field('post_parent', get_the_ID());
?>
<?php
$row_class = $parent == 499 ? 'danger' : '';
?>
<?php
$remove_url = add_query_arg(array('topic_id' => get_the_ID(), 'bbps_action' => 'remove_pending'));
?>
<tr class="<?php
echo $row_class;
?>
">
<td>
<input type="checkbox" name="tickets[]" value="<?php
echo esc_attr(get_the_ID());
?>
" />
</td>
<td>
<a href="<?php
the_permalink();
?>
"><?php
the_title();
?>
</a>
</td>
<td><?php
bbp_topic_freshness_link(get_the_ID());
?>
</td>
<td><a href="<?php
echo $remove_url;
?>
">Remove Pending Status</a></td>
</tr>
<?php
}
?>
</table>
<input type="hidden" name="wi_action" value="remove_ticket_pending_status" />
<input type="submit" value="Remove Pending Status" />
<?php
wp_reset_postdata();
?>
</form>
<?php
} else {
?>
<li>No tickets awaiting your reply. Excellent, now go grab some unresolved or unassigned tickets.</li>
<?php
}
?>
</ul>
</div>
<div class="tab-pane" id="your-tickets">
<ul class="bbp-tickets">
<?php
if ($assigned_tickets->have_posts()) {
?>
<table class="table table-striped table-bordered" width="100%">
<tr>
<th width="40%">Topic Title</th>
<th width="30%">Last Post By</th>
<th width="30%">Last Updated</th>
</tr>
<?php
while ($assigned_tickets->have_posts()) {
$assigned_tickets->the_post();
?>
<?php
$parent = get_post_field('post_parent', get_the_ID());
?>
<?php
$row_class = $parent == 499 ? 'danger' : '';
?>
<?php
$last_reply_id = bbp_get_topic_last_reply_id(get_the_ID());
?>
<?php
$last_reply_data = get_post($last_reply_id);
?>
<tr class="<?php
echo $row_class;
?>
">
<td>
<a href="<?php
the_permalink();
?>
"><?php
the_title();
?>
</a>
</td>
<td><?php
the_author_meta('display_name', $last_reply_data->post_author);
?>
</td>
<td><?php
bbp_topic_freshness_link(get_the_ID());
?>
</td>
</tr>
<?php
}
?>
<?php
wp_reset_postdata();
?>
</table>
<?php
} else {
?>
<li>No unresolved tickets, yay! Now go grab some unresolved or unassigned tickets.</li>
<?php
}
?>
</ul>
</div>
<div class="tab-pane" id="unassigned">
<ul class="bbp-tickets">
<?php
if ($unassigned_tickets->have_posts()) {
?>
<table class="table table-striped table-bordered" width="100%">
<tr>
<th width="40%">Topic Title</th>
<th width="30%">Last Post By</th>
<th width="30%">Last Updated</th>
</tr>
<?php
while ($unassigned_tickets->have_posts()) {
$unassigned_tickets->the_post();
?>
<?php
$parent = get_post_field('post_parent', get_the_ID());
?>
<?php
$row_class = $parent == 499 ? 'danger' : '';
?>
<?php
$last_reply_id = bbp_get_topic_last_reply_id(get_the_ID());
?>
<?php
$last_reply_data = get_post($last_reply_id);
?>
<tr class="<?php
echo $row_class;
?>
">
<td>
<a href="<?php
the_permalink();
?>
"><?php
the_title();
?>
</a>
</td>
<td><?php
the_author_meta('display_name', $last_reply_data->post_author);
?>
</td>
<td><?php
bbp_topic_freshness_link(get_the_ID());
?>
</td>
</tr>
<?php
}
?>
<?php
wp_reset_postdata();
?>
</table>
<?php
} else {
?>
<li>No unassigned tickets, yay!</li>
<?php
}
?>
</ul>
</div>
<div class="tab-pane" id="no-replies">
<ul class="bbp-tickets">
<?php
if ($no_reply_tickets->have_posts()) {
?>
<table class="table table-striped table-bordered" width="100%">
<tr>
<th width="40%">Topic Title</th>
<th width="30%">Posted</th>
<th width="30%">Assignee</th>
</tr>
<?php
while ($no_reply_tickets->have_posts()) {
$no_reply_tickets->the_post();
?>
<?php
$parent = get_post_field('post_parent', get_the_ID());
?>
<?php
$row_class = $parent == 499 ? 'danger' : '';
?>
<?php
$assignee_id = wi_bbp_get_topic_assignee_id(get_the_ID());
?>
<?php
$assignee_name = wi_bbp_get_topic_assignee_name($assignee_id);
?>
<tr class="<?php
echo $row_class;
?>
">
<td>
<a href="<?php
the_permalink();
?>
"><?php
the_title();
?>
</a>
</td>
<td><?php
bbp_topic_freshness_link(get_the_ID());
?>
</td>
<td><?php
echo !empty($assignee_name) ? $assignee_name : 'Unassigned';
?>
</td>
</tr>
<?php
}
?>
<?php
wp_reset_postdata();
?>
</table>
<?php
} else {
?>
<li>No tickets without replies, yay!</li>
<?php
}
?>
</ul>
</div>
<div class="tab-pane" id="unresolved">
<ul class="bbp-tickets">
<?php
if ($unresolved_tickets->have_posts()) {
?>
<table class="table table-striped table-bordered" width="100%">
<tr>
<th width="35%">Topic Title</th>
<th width="25%">Last Updated</th>
<th width="25%">Assignee</th>
<th width="15%">Post Count</th>
</tr>
<?php
while ($unresolved_tickets->have_posts()) {
$unresolved_tickets->the_post();
?>
<?php
$parent = get_post_field('post_parent', get_the_ID());
?>
<?php
$row_class = $parent == 499 ? 'danger' : '';
?>
<?php
$assignee_id = wi_bbp_get_topic_assignee_id(get_the_ID());
?>
<?php
$assignee_name = wi_bbp_get_topic_assignee_name($assignee_id);
?>
<tr class="<?php
echo $row_class;
?>
">
<td>
<a href="<?php
the_permalink();
?>
"><?php
the_title();
?>
</a>
</td>
<td><?php
bbp_topic_freshness_link(get_the_ID());
?>
</td>
<td><?php
echo !empty($assignee_name) ? $assignee_name : 'Unassigned';
?>
</td>
<td><?php
bbp_topic_post_count(get_the_ID());
?>
</td>
</tr>
<?php
}
?>
<?php
wp_reset_postdata();
?>
</table>
<?php
} else {
?>
<li>No unassigned tickets, yay!</li>
<?php
}
?>
</ul>
</div>
<div class="tab-pane" id="feature-requests">
<ul class="bbp-tickets">
<?php
if ($feature_requests->have_posts()) {
?>
<?php
while ($feature_requests->have_posts()) {
$feature_requests->the_post();
?>
<li><a href="<?php
the_permalink();
?>
"><?php
the_title();
?>
</a></li>
<?php
}
?>
<?php
wp_reset_postdata();
?>
<?php
}
?>
</ul>
</div>
</div>
<script>
jQuery( function ( $ ) {
$( '#support-tabs a:first' ).tab( 'show' );
} )
</script>
<?php
return ob_get_clean();
}
/**
* Assign a forum topic
*
* @since 1.0.0
* @return void
*/
function wi_bbp_assign_topic_form()
{
$topic_id = bbp_get_topic_id();
$forum_id = bbp_get_forum_id();
$topic_assigned = wi_bbp_get_topic_assignee_id($topic_id);
global $current_user;
get_currentuserinfo();
$current_user_id = $current_user->ID;
$status = get_post_meta($topic_id, '_bbps_topic_status', true);
$status_label = $status == '1' ? 'not resolved' : 'resolved';
if (!current_user_can('moderate')) {
?>
<div class="moderator-tools clearfix">This topic is: <?php
echo $status_label;
?>
</div>
<?php
return;
}
?>
<div class="moderator-tools clearfix">
<div id="bbps_support_forum_options">
<?php
$user_login = $current_user->user_login;
if (!empty($topic_assigned)) {
$assigned_user_name = wi_bbp_get_topic_assignee_name($topic_assigned);
?>
<div class='bbps-support-forums-message'> Topic assigned to: <?php
echo $assigned_user_name;
?>
</div><?php
}
?>
<div id="bbps_support_topic_assign">
<form id="bbps-topic-assign" name="bbps_support_topic_assign" action="" method="post">
<?php
$all_users = wi_bbp_get_all_mods();
$claimed_user_id = get_post_meta($topic_id, 'bbps_topic_assigned', true);
if (!empty($all_users)) {
?>
<select name="bbps_assign_list" id="bbps_support_options">
<option value="">Unassigned</option>
<?php
foreach ($all_users as $user) {
?>
<option value="<?php
echo $user->ID;
?>
"<?php
selected($user->ID, $claimed_user_id);
?>
><?php
echo $user->user_firstname . ' ' . $user->user_lastname;
?>
</option>
<?php
}
?>
</select>
<?php
}
?>
<input type="submit" value="Assign" name="bbps_support_topic_assign" />
<input type="hidden" value="bbps_assign_topic" name="bbps_action" />
<input type="hidden" value="<?php
echo $topic_id;
?>
" name="bbps_topic_id" />
</form>
<form id="bbs-topic-assign-me" name="bbps_support_topic_assign" action="" method="post">
<input type="submit" value="Assign To Me" name="bbps_support_topic_assign" />
<input type="hidden" value="<?php
echo get_current_user_id();
?>
" name="bbps_assign_list" />
<input type="hidden" value="bbps_assign_topic" name="bbps_action" />
<input type="hidden" value="<?php
echo $topic_id;
?>
" name="bbps_topic_id" />
</form>
<form id="bbps-topic-ping" name="bbps_support_topic_ping" action="" method="post">
<input type="submit" class="give-submit button" value="Ping Assignee" name="bbps_topic_ping_submit" />
<input type="hidden" value="bbps_ping_topic" name="bbps_action" />
<input type="hidden" value="<?php
echo $topic_id;
?>
" name="bbps_topic_id" />
<input type="hidden" value="<?php
echo $forum_id;
?>
" name="bbp_old_forum_id" />
</form>
<?php
if (!get_post_meta($topic_id, '_bbp_override_auto_close', true)) {
?>
<form id="bbps-topic-keep-open" name="bbps_support_topic_keep_open" action="" method="post">
<input type="submit" class="give-submit button" value="Keep Open" title="This prevents this topic from beeing closed automatically" name="bbps_topic_keep_open_submit" />
<input type="hidden" value="bbps_ping_topic" name="bbps_action" />
<input type="hidden" value="<?php
echo $topic_id;
?>
" name="bbps_topic_id" />
</form>
<?php
}
?>
<div class="clearfix"></div>
<form id="bbps-topic-status" name="bbps_support" action="" method="post">
<select name="bbps_support_option" id="bbps_support_options">
<option value="1"<?php
selected($status, 1);
?>
>Not Resolved</option>
<option value="2"<?php
selected($status, 2);
?>
>Resolved</option>
<option value="3"<?php
selected($status, 3);
?>
>Not a Support Question</option>
</select>
<input type="submit" value="Update" name="bbps_support_submit" />
<input type="hidden" value="bbps_update_status" name="bbps_action" />
<input type="hidden" value="<?php
echo $topic_id;
?>
" name="bbps_topic_id" />
</form>
</div>
</div>
<!-- /#bbps_support_forum_options -->
</div>
<?php
}
