/**
* Invite visitor by operator
*
* Triggers {@link \Mibew\EventDispatcher\Events::INVITATION_CREATE} event.
*
* @param int $visitor_id ID of the visitor, who must be invited.
* @param array $operator Info for operator who invite the visitor
* @return Thread|boolean Thread object related with invitation or boolean
* false on failure
*/
function invitation_invite($visitor_id, $operator)
{
// Check if visitor already invited
$invitation_state = invitation_state($visitor_id);
if ($invitation_state['invited']) {
return false;
}
// Get visitor info
$visitor = track_get_visitor_by_id($visitor_id);
// Get last page visited by the visitor
$visitor_path = track_get_path($visitor);
ksort($visitor_path);
$last_visited_page = array_pop($visitor_path);
// Get visitor details
$visitor_details = track_retrieve_details($visitor);
// Get some operator's info
$operator_name = get_operator_name($operator);
// Create thread for invitation
$thread = new Thread();
// Populate thread and save it
$thread->agentId = $operator['operatorid'];
$thread->agentName = $operator_name;
$thread->userName = $visitor['username'];
$thread->remote = $visitor_details['remote_host'];
$thread->referer = $last_visited_page;
// User's locale is unknown, set operator locale to the thread
$thread->locale = get_current_locale();
$thread->userId = $visitor['userid'];
$thread->userAgent = $visitor_details['user_agent'];
$thread->state = Thread::STATE_INVITED;
$thread->invitationState = Thread::INVITATION_WAIT;
$thread->save();
$db = Database::getInstance();
$db->query("UPDATE {sitevisitor} set " . "invitations = invitations + 1, " . "threadid = :thread_id " . "WHERE visitorid = :visitor_id", array(':thread_id' => $thread->id, ':visitor_id' => $visitor_id));
// Send some messages
$thread->postMessage(Thread::KIND_FOR_AGENT, getlocal('Operator {0} invites visitor at {1} page', array($operator_name, $last_visited_page), get_current_locale(), true));
$thread->postMessage(Thread::KIND_AGENT, getlocal('Hello, how can I help you?', null, get_current_locale(), true), array('name' => $operator_name, 'operator_id' => $operator['operatorid']));
// Let plugins know about the invitation.
$args = array('invitation' => $thread);
EventDispatcher::getInstance()->triggerEvent(Events::INVITATION_CREATE, $args);
return $thread;
}
/**
* Generates a page with user tracking information.
*
* @param Request $request
* @return string Rendered page content
*/
public function userTrackAction(Request $request)
{
if (Settings::get('enabletracking') == '0') {
throw new BadRequestException('Tracking is disabled.');
}
if ($request->query->has('thread')) {
$thread_id = $request->query->get('thread');
if (!preg_match("/^\\d{1,8}\$/", $thread_id)) {
throw new BadRequestException('Wrong thread ID.');
}
$visitor = track_get_visitor_by_thread_id($thread_id);
if (!$visitor) {
throw new BadRequestException('Wrong thread.');
}
} else {
$visitor_id = $request->query->get('visitor');
if (!preg_match("/^\\d{1,8}\$/", $visitor_id)) {
throw new BadRequestException('Wrong visitor ID.');
}
$visitor = track_get_visitor_by_id($visitor_id);
if (!$visitor) {
throw new BadRequestException('Wrong visitor.');
}
}
$path = track_get_path($visitor);
$page['entry'] = htmlspecialchars($visitor['entry']);
$page['history'] = array();
ksort($path);
foreach ($path as $k => $v) {
$page['history'][] = array('date' => date_to_text($k), 'link' => htmlspecialchars($v));
}
$page['title'] = getlocal('Tracked path of visitor');
$page['show_small_login'] = false;
return $this->render('tracked', $page);
}
