function support_quick_report($group_id, $title, $subtitle1, $sql1, $subtitle2, $sql2)
{
global $bar_colors;
support_header(array("title" => $title));
support_reporting_header($group_id);
echo "\n<H2>{$title}</H2>";
reports_quick_graph($subtitle1, $sql1, $sql2, $bar_colors);
support_footer(array());
}
<?php
//
// SourceForge: Breaking Down the Barriers to Open Source Development
// Copyright 1999-2000 (c) The SourceForge Crew
// http://sourceforge.net
//
// $Id: add_support.php,v 1.2 2003/11/13 11:29:27 helix Exp $
support_header(array('title' => 'Submit a Support Request'));
echo '
<P>
<H2>Submit A Support Request</H2>
<P>
<B>Fill out the form below.</B> Fill in complete information and make sure
you include enough info that someone will be able to help you.
<P>
If you are requesting something that could affect security, <B>YOU MUST BE LOGGED IN</B>.
<P>
<FORM ACTION="' . $PHP_SELF . '" METHOD="POST" enctype="multipart/form-data">
<INPUT TYPE="HIDDEN" NAME="func" VALUE="postaddsupport">
<INPUT TYPE="HIDDEN" NAME="group_id" VALUE="' . $group_id . '">
<TABLE>
<TR><TD VALIGN="TOP" COLSPAN="2"><B>For Project:</B><BR>' . group_getname($group_id) . '</TD></TR>
<TR><TD VALIGN="TOP" COLSPAN="2"><B>Category:</B><BR>';
echo support_category_box($group_id, 'support_category_id');
?>
</TD></TR>
<TR><TD COLSPAN="2"><B>Summary:</B><BR>
<INPUT TYPE="TEXT" NAME="summary" SIZE="35" MAXLENGTH="40">
</TD></TR>
$assigned_str = "AND support.assigned_to='{$_assigned_to}'";
} else {
//no assigned to was chosen, so don't add it to where clause
$assigned_str = '';
}
//if category selected, add to where clause
if ($_category && $_category != 100) {
$category_str = "AND support.support_category_id='{$_category}'";
} else {
//no assigned to was chosen, so don't add it to where clause
$category_str = '';
}
//build page title to make bookmarking easier
//if a user was selected, add the user_name to the title
//same for status
support_header(array('title' => 'Browse Support Requests' . ($_assigned_to ? ' For: ' . user_getname($_assigned_to) : '') . ($_status && $_status != 100 ? ' By Status: ' . support_data_get_status_name($_status) : '')));
//now build the query using the criteria built above
$sql = "SELECT support.priority,support.group_id,support.support_id,support.summary," . "support_category.category_name,support_status.status_name," . "support.open_date AS date,users.user_name AS submitted_by,user2.user_name AS assigned_to_user " . "FROM support,support_category,support_status,users,users user2 " . "WHERE users.user_id=support.submitted_by " . " {$status_str} {$assigned_str} {$category_str} " . "AND user2.user_id=support.assigned_to " . "AND support_category.support_category_id=support.support_category_id " . "AND support_status.support_status_id=support.support_status_id " . "AND support.group_id='{$group_id}'" . $order_by;
/*
creating a custom technician box which includes "any" and "unassigned"
*/
$res_tech = support_data_get_technicians($group_id);
$tech_id_arr = util_result_column_to_array($res_tech, 0);
$tech_id_arr[] = '0';
//this will be the 'any' row
$tech_name_arr = util_result_column_to_array($res_tech, 1);
$tech_name_arr[] = 'Any';
$tech_box = html_build_select_box_from_arrays($tech_id_arr, $tech_name_arr, '_assigned_to', $_assigned_to, true, 'Unassigned');
/*
Show the new pop-up boxes to select assigned to and/or status
*/
<?php
//
// SourceForge: Breaking Down the Barriers to Open Source Development
// Copyright 1999-2000 (c) The SourceForge Crew
// http://sourceforge.net
//
// $Id: mod_support.php,v 1.3 2003/11/24 11:05:05 helix Exp $
support_header(array('title' => 'Modify a Support Request'));
$sql = "SELECT * FROM support WHERE support_id='{$support_id}' AND group_id='{$group_id}'";
$result = db_query($sql);
if (db_numrows($result) > 0) {
echo '
<H2>[ Support #' . $support_id . ' ] ' . db_result($result, 0, 'summary') . '</H2>';
echo '
<FORM ACTION="' . $PHP_SELF . '" METHOD="POST" enctype="multipart/form-data">
<INPUT TYPE="HIDDEN" NAME="func" VALUE="postmodsupport">
<INPUT TYPE="HIDDEN" NAME="group_id" VALUE="' . $group_id . '">
<INPUT TYPE="HIDDEN" NAME="support_id" VALUE="' . $support_id . '">
<TABLE WIDTH="100%">
<TR>
<TD><B>Submitted By:</B><BR>' . user_getname(db_result($result, 0, 'submitted_by')) . '</TD>
<TD><B>Group:</B><BR>' . group_getname($group_id) . '</TD>
</TR>
<TR>
<TD><B>Date Submitted:</B><BR>
' . date($sys_datefmt, db_result($result, 0, 'open_date')) . '
</TD>
<TD><FONT SIZE="-1">
<P>
<B><FONT COLOR="RED">It is not recommended that you change the support category name because other things are dependent upon it.</FONT></B>
<P>
<INPUT TYPE="SUBMIT" NAME="SUBMIT" VALUE="SUBMIT">
</FORM>
<?php
} else {
echo '
<H1>The support category that you requested a modification on was not found.</H1>';
}
support_footer(array());
} else {
/*
Show main page
*/
support_header(array('title' => 'Support Manager Administration'));
echo '
<H2>Support Manager Administration</H2>';
echo '<P>
<A HREF="' . $PHP_SELF . '?group_id=' . $group_id . '&support_cat=1">Add Support Request Categories</A><BR>';
echo "\nAdd categories of support like, 'mail module','gant chart module','cvs', etc<P>";
echo '<P>
<A HREF="' . $PHP_SELF . '?group_id=' . $group_id . '&create_canned=1">Add Canned Responses</A><BR>';
echo "\nCreate/Change generic response messages for the support tool.<P>";
support_footer(array());
}
}
}
}
} else {
//browse for group first message
<?php
//
// SourceForge: Breaking Down the Barriers to Open Source Development
// Copyright 1999-2000 (c) The SourceForge Crew
// http://sourceforge.net
//
// $Id: detail_support.php,v 1.2 2003/11/13 11:29:27 helix Exp $
support_header(array('title' => 'Support Request Detail: ' . $support_id));
$sql = "SELECT support.summary,users.user_name AS submitted_by,support.priority," . "user2.user_name AS assigned_to,support_status.status_name,support.open_date,support_category.category_name " . "FROM support,users,users user2,support_category,support_status " . "WHERE support.submitted_by=users.user_id " . "AND support.assigned_to=user2.user_id " . "AND support.support_status_id=support_status.support_status_id " . "AND support.support_category_id=support_category.support_category_id " . "AND support.support_id='{$support_id}'";
$result = db_query($sql);
if (db_numrows($result) > 0) {
echo '
<H2>[ Support Request #' . $support_id . ' ] ' . db_result($result, 0, 'summary') . '</H2>
<TABLE CELLPADDING="0" WIDTH="100%">
<TR>
<TD><B>Date:</B><BR>' . date($sys_datefmt, db_result($result, 0, 'open_date')) . '</TD>
<TD><B>Priority:</B><BR>' . db_result($result, 0, 'priority') . '</TD>
</TR>
<TR>
<TD><B>Submitted By:</B><BR>' . db_result($result, 0, 'submitted_by') . '</TD>
<TD><B>Assigned To:</B><BR>' . db_result($result, 0, 'assigned_to') . '</TD>
</TR>
<TR>
<TD><B>Category:</B><BR>' . db_result($result, 0, 'category_name') . '</TD>
<TD><B>Status:</B><BR>' . db_result($result, 0, 'status_name') . '</TD>
</TR>
