/** * Marks a ticket resolved or unresolved. * * This function identifies whether a given ticket is resolved or not, if not resolved, mark it resolved. If it was resolved * reopen the ticket back to an appropriate status based on last respondent. In both cases, the action is logged in the action log. * It is also unassigned from having a user on either closure or reopen. * * Accessed through ?action=helpdesk;sa=resolve;ticket=x;sessvar=sessid before redirecting back to the ticket, or add ;home to the * URL to have it redirect back to the home page. * * @since 1.0 */ function shd_ticket_resolve() { global $smcFunc, $user_info, $context, $sourcedir; checkSession('get'); // First, figure out the state of the ticket - is it resolved or not? Can we even see it? if (empty($context['ticket_id'])) { fatal_lang_error('shd_no_ticket', false); } $context['shd_return_to'] = isset($_REQUEST['home']) ? 'home' : 'ticket'; $query = shd_db_query('', ' SELECT id_member_started, id_member_updated, status, num_replies, subject, id_dept FROM {db_prefix}helpdesk_tickets AS hdt WHERE {query_see_ticket} AND id_ticket = {int:current_ticket}', array('current_ticket' => $context['ticket_id'])); if ($row = $smcFunc['db_fetch_assoc']($query)) { $smcFunc['db_free_result']($query); $action = $row['status'] != TICKET_STATUS_CLOSED ? 'resolve' : 'unresolve'; call_integration_hook('shd_hook_mark' . $action); if (!shd_allowed_to('shd_' . $action . '_ticket_any', $row['id_dept']) && (!shd_allowed_to('shd_' . $action . '_ticket_own', $row['id_dept']) || $row['id_member_started'] != $user_info['id'])) { fatal_lang_error('shd_cannot_' . $action, false); } // OK, so what about any children related tickets that are still open? Eeek, could be awkward. if (empty($modSettings['shd_disable_relationships'])) { $query = shd_db_query('', ' SELECT COUNT(hdt.id_ticket) FROM {db_prefix}helpdesk_relationships AS rel INNER JOIN {db_prefix}helpdesk_tickets AS hdt ON (rel.secondary_ticket = hdt.id_ticket) WHERE rel.primary_ticket = {int:ticket} AND rel.rel_type = {int:parent} AND hdt.status NOT IN ({array_int:closed_status})', array('ticket' => $context['ticket_id'], 'parent' => RELATIONSHIP_ISPARENT, 'closed_status' => array(TICKET_STATUS_CLOSED, TICKET_STATUS_DELETED))); list($count_children) = $smcFunc['db_fetch_row']($query); $smcFunc['db_free_result']($query); if (!empty($count_children)) { fatal_lang_error('error_shd_cannot_resolve_children', false); } } $new = shd_determine_status($action, $row['id_member_started'], $row['id_member_updated'], $row['num_replies'], $row['id_dept']); shd_db_query('', ' UPDATE {db_prefix}helpdesk_tickets SET status = {int:status} WHERE id_ticket = {int:ticket}', array('status' => $new, 'ticket' => $context['ticket_id'])); shd_log_action($action, array('ticket' => $context['ticket_id'], 'subject' => $row['subject'])); shd_clear_active_tickets($row['id_dept']); if ($context['shd_return_to'] == 'home') { redirectexit($context['shd_home'] . $context['shd_dept_link']); } else { redirectexit('action=helpdesk;sa=ticket;ticket=' . $context['ticket_id']); } } else { fatal_lang_error('shd_no_ticket', false); } }
function shd_save_reply() { global $txt, $modSettings, $sourcedir, $context, $scripturl; global $user_info, $options, $smcFunc, $memberContext; $_REQUEST['msg'] = !empty($_REQUEST['msg']) ? (int) $_REQUEST['msg'] : 0; // We're replying so there must be an existing ticket or sumthin's WRONG. $ticketinfo = shd_load_ticket(); $reply = array(); $new_reply = $_REQUEST['msg'] == 0; // So, at this point, we can see it, but no guarantee we can reply to it. // Can we reply to any? If so, just go right along. If not, we need to do more work. if ($new_reply) { if (!shd_allowed_to('shd_reply_ticket_any', $ticketinfo['dept'])) { if (shd_allowed_to('shd_reply_ticket_own', $ticketinfo['dept'])) { if (!$ticketinfo['is_own']) { fatal_lang_error('shd_cannot_reply_any_but_own', false); } } else { fatal_lang_error('shd_cannot_reply_any', false); } // can't do nuthin' } } else { $query = shd_db_query('', ' SELECT id_msg, id_member, body, modified_time, modified_member, modified_name FROM {db_prefix}helpdesk_ticket_replies WHERE id_msg = {int:msg} AND id_ticket = {int:ticket}', array('msg' => $_REQUEST['msg'], 'ticket' => $context['ticket_id'])); if ($smcFunc['db_num_rows']($query) == 0) { $smcFunc['db_free_result']($query); fatal_lang_error('shd_no_ticket', false); } $reply = $smcFunc['db_fetch_assoc']($query); if (!shd_allowed_to('shd_edit_reply_any', $ticketinfo['dept'])) { if (shd_allowed_to('shd_edit_reply_own', $ticketinfo['dept'])) { if ($reply['id_member'] != $user_info['id']) { fatal_lang_error('shd_cannot_edit_reply_any_but_own', false); } } else { fatal_lang_error('shd_cannot_edit_reply_any', false); } } } $context['ticket_form'] = array('dept' => $ticketinfo['dept'], 'form_title' => $new_reply ? $txt['shd_reply_ticket'] : $txt['shd_ticket_edit_reply'], 'form_action' => $scripturl . '?action=helpdesk;sa=savereply', 'first_msg' => $new_reply ? 0 : $ticketinfo['id_first_msg'], 'message' => shd_format_text($ticketinfo['body'], $ticketinfo['smileys_enabled'], $new_reply ? '' : 'shd_reply_' . $ticketinfo['id_first_msg']), 'subject' => $ticketinfo['subject'], 'ticket' => $context['ticket_id'], 'msg' => $_REQUEST['msg'], 'display_id' => str_pad($context['ticket_id'], $modSettings['shd_zerofill'], '0', STR_PAD_LEFT), 'urgency' => array('setting' => $ticketinfo['urgency']), 'private' => array('setting' => $ticketinfo['private'], 'can_change' => false, 'options' => array(0 => 'shd_ticket_notprivate', 1 => 'shd_ticket_private')), 'status' => $ticketinfo['status'], 'member' => array('name' => $ticketinfo['starter_name'], 'id' => $ticketinfo['starter_id'], 'link' => shd_profile_link($ticketinfo['starter_name'], $ticketinfo['starter_id'])), 'assigned' => array('id' => $ticketinfo['assigned_id'], 'name' => !empty($ticketinfo['assigned_id']) ? $ticketinfo['assigned_name'] : $txt['shd_unassigned'], 'link' => !empty($ticketinfo['assigned_id']) ? shd_profile_link($ticketinfo['assigned_name'], $ticketinfo['assigned_id']) : '<span class="error">' . $txt['shd_unassigned'] . '</span>'), 'num_replies' => $ticketinfo['num_replies'], 'do_attach' => shd_allowed_to('shd_post_attachment', $ticketinfo['dept']), 'reply' => $_POST['shd_message'], 'return_to_ticket' => isset($_REQUEST['goback']), 'disable_smileys' => !empty($_REQUEST['no_smileys'])); $context['can_solve'] = shd_allowed_to('shd_resolve_ticket_any', $ticketinfo['dept']) || shd_allowed_to('shd_resolve_ticket_own', $ticketinfo['dept']) && $ticketinfo['starter_id'] == $user_info['id']; $context['can_silent_update'] = $new_reply && shd_allowed_to('shd_silent_update', $ticketinfo['dept']); $context['log_action'] = $new_reply ? 'newreply' : 'editreply'; $context['log_params']['subject'] = $context['ticket_form']['subject']; shd_posting_additional_options(); shd_load_canned_replies(); $context['can_ping'] = $new_reply && shd_allowed_to('shd_singleton_email', $context['ticket_form']['dept']); // Ticket privacy if (empty($modSettings['shd_privacy_display']) || $modSettings['shd_privacy_display'] == 'smart') { $context['display_private'] = shd_allowed_to('shd_view_ticket_private_any', $ticketinfo['dept']) || shd_allowed_to('shd_alter_privacy_own', $ticketinfo['dept']) || shd_allowed_to('shd_alter_privacy_any', $ticketinfo['dept']) || $context['ticket_form']['private']['setting']; } else { $context['display_private'] = true; } loadMemberData($ticketinfo['starter_id']); if (loadMemberContext($ticketinfo['starter_id'])) { $context['ticket_form']['member']['avatar'] = $memberContext[$ticketinfo['starter_id']]['avatar']; } if (!empty($ticketinfo['modified_time'])) { $context['ticket_form'] += array('modified' => array('name' => $ticketinfo['modified_name'], 'id' => $ticketinfo['modified_id'], 'time' => timeformat($ticketinfo['modified_time']), 'link' => shd_profile_link($ticketinfo['modified_name'], $ticketinfo['modified_id']))); } if (isset($_REQUEST['preview'])) { $context['ticket_form']['preview'] = array('title' => $txt['shd_previewing_reply'] . ': ' . (empty($context['ticket_form']['subject']) ? '<em>' . $txt['no_subject'] . '</em>' : $context['ticket_form']['subject']), 'body' => shd_format_text($_POST['shd_message'])); } shd_load_attachments(); shd_get_urgency_options($ticketinfo['is_own'], $ticketinfo['dept']); $context['ticket_form']['urgency']['can_change'] = false; if (!empty($ticketinfo['num_replies'])) { shd_setup_replies($ticketinfo['id_first_msg']); } // A few basic checks if ($context['ticket_form']['status'] == TICKET_STATUS_CLOSED) { fatal_lang_error('shd_cannot_edit_closed', false); } elseif ($context['ticket_form']['status'] == TICKET_STATUS_DELETED) { fatal_lang_error('shd_cannon_edit_deleted', false); } // Have there been any new replies that we missed? if (empty($options['no_new_reply_warning']) && isset($_REQUEST['num_replies'])) { $_REQUEST['num_replies'] = (int) $_REQUEST['num_replies']; $newReplies = $context['ticket_form']['num_replies'] > $_REQUEST['num_replies'] ? $context['ticket_form']['num_replies'] - $_REQUEST['num_replies'] : 0; if (!empty($newReplies)) { loadLanguage('Post'); if ($newReplies > 1) { $txt['error_new_replies'] = sprintf($txt['error_new_replies'], $newReplies); } $context['shd_errors'][] = $newReplies == 1 ? 'new_reply' : 'new_replies'; } } // OK, does the user want to close this ticket? Are there any problems with that? if (!empty($context['can_solve']) && !empty($_POST['resolve_ticket'])) { $string = shd_check_dependencies(); if (!empty($string)) { $context['shd_errors'][] = $string; } } // Custom fields? shd_load_custom_fields(false, $context['ticket_form']['msg'], $context['ticket_form']['dept']); list($missing_fields, $invalid_fields) = shd_validate_custom_fields($context['ticket_form']['msg'], $context['ticket_form']['dept']); $context['can_override_fields'] = shd_allowed_to('shd_override_cf', $context['ticket_form']['dept']); $context['overriding_fields'] = $context['can_override_fields'] && isset($_POST['override_cf']); // Did any custom fields fail validation? if (!empty($invalid_fields)) { $context['shd_errors'][] = 'invalid_fields'; $txt['error_invalid_fields'] = sprintf($txt['error_invalid_fields'], implode(', ', $invalid_fields)); } // Any flat-out missing? if (!empty($missing_fields) && !$context['overriding_fields']) { $context['shd_errors'][] = 'missing_fields'; $txt['error_missing_fields'] = sprintf($txt['error_missing_fields'], implode(', ', $missing_fields)); } if ($context['can_override_fields'] && !empty($missing_fields)) { $context['ticket_form']['additional_opts']['override_cf'] = array('show' => true, 'checked' => false, 'text' => $txt['shd_override_cf']); } if (!empty($context['shd_errors']) || !empty($context['ticket_form']['preview'])) { checkSubmitOnce('free'); // Anything else for redisplaying the form $context['page_title'] = $txt['shd_helpdesk']; $context['sub_template'] = 'reply_post'; // Oh, yeah, we need to look at the existing notifications pinging stuff, if appropriate, and reset that. if ($context['can_ping'] && !empty($_POST['notify']) && is_array($_POST['notify'])) { $items = array(); foreach ($_POST['notify'] as $item) { if (!empty($item) && is_numeric($item)) { $items[] = $item; } } if (!empty($items)) { $context['notification_ping_list'] = implode(',', $items); } } shd_check_attachments(); // Set up the fancy editor shd_postbox('shd_message', un_preparsecode($_POST['shd_message']), array('post_button' => $new_reply ? $txt['shd_reply_ticket'] : $txt['shd_ticket_edit_reply'])); // Build the link tree and navigation $context['linktree'][] = array('name' => $txt['shd_reply_ticket']); checkSubmitOnce('register'); } else { // It all worked, w00t, so let's get ready to rumble $attachIDs = shd_handle_attachments(); if ($new_reply) { // So... what is the new status? $new_status = shd_determine_status('reply', $ticketinfo['starter_id'], $user_info['id'], -1, $context['ticket_form']['dept']); // We explicitly don't care about how many replies - but it must be non-zero. Default in function spec is -1. // Now to add the ticket details $posterOptions = array('id' => $user_info['id']); $msgOptions = array('body' => $_POST['shd_message'], 'id' => $context['ticket_form']['msg'], 'smileys_enabled' => empty($context['ticket_form']['disable_smileys']), 'attachments' => $attachIDs, 'custom_fields' => !empty($context['ticket_form']['custom_fields'][$context['ticket_form']['msg']]) ? $context['ticket_form']['custom_fields'][$context['ticket_form']['msg']] : array()); $ticketOptions = array('id' => $context['ticket_form']['ticket'], 'mark_as_read' => true, 'status' => $new_status); if (!empty($context['can_solve']) && !empty($_POST['resolve_ticket'])) { $ticketOptions['status'] = TICKET_STATUS_CLOSED; shd_log_action('resolve', array('ticket' => $context['ticket_id'], 'subject' => $ticketinfo['subject'])); } shd_create_ticket_post($msgOptions, $ticketOptions, $posterOptions); // Handle notifications require_once $sourcedir . '/sd_source/SimpleDesk-Notifications.php'; shd_notifications_notify_newreply($msgOptions, $ticketOptions, $posterOptions); } else { // Only add what has actually changed // Now to add the ticket details $posterOptions = array(); $msgOptions = array('id' => $context['ticket_form']['msg'], 'attachments' => $attachIDs, 'custom_fields' => !empty($context['ticket_form']['custom_fields'][$context['ticket_form']['msg']]) ? $context['ticket_form']['custom_fields'][$context['ticket_form']['msg']] : array()); $ticketOptions = array('id' => $context['ticket_form']['ticket']); if ((bool) $ticketinfo['smileys_enabled'] == $context['ticket_form']['disable_smileys']) { // since one is enabled, one is 'now disable'... $msgOptions['smileys_enabled'] = !$context['ticket_form']['disable_smileys']; } if ($reply['body'] != $context['ticket_form']['reply']) { $msgOptions['body'] = $context['ticket_form']['reply']; } if (isset($msgOptions['body'])) { $msgOptions['modified'] = array('id' => $user_info['id'], 'name' => $user_info['name'], 'time' => time()); } if (!empty($context['can_solve']) && !empty($_POST['resolve_ticket'])) { $ticketOptions['status'] = TICKET_STATUS_CLOSED; shd_log_action('resolve', array('ticket' => $context['ticket_id'], 'subject' => $ticketinfo['subject'])); } // DOOOOOOOO EEEEEEEEEEET NAO! shd_modify_ticket_post($msgOptions, $ticketOptions, $posterOptions); // OK, did we get any custom fields back? foreach ($context['custom_fields_updated'] as $field) { $action = 'cf_' . ($field['scope'] == CFIELD_TICKET ? 'tkt' : 'rpl') . (empty($field['default']) ? 'change_' : 'chgdef_') . ($field['visible'][0] ? 'user' : '') . ($field['visible'][1] ? 'staff' : '') . 'admin'; unset($field['default'], $field['scope'], $field['visible']); $field['subject'] = $ticketinfo['subject']; shd_log_action($action, $field); } } $context['ticket_form']['msg'] = $msgOptions['id']; shd_done_posting(); } }
function shd_reply_restore() { global $smcFunc, $user_info, $context, $sourcedir; checkSession('get'); $_REQUEST['reply'] = empty($_REQUEST['reply']) ? 0 : (int) $_REQUEST['reply']; if (empty($_REQUEST['reply'])) { fatal_lang_error('shd_no_ticket', false); } // Check we can actually see the ticket we're restoring from, and that we can restore this reply $query_ticket = shd_db_query('', ' SELECT hdt.id_ticket, hdt.id_dept, hdtr.id_member, hdt.id_member_started, hdt.id_member_updated, hdt.num_replies, hdt.subject, hdt.status, hdtr.message_status FROM {db_prefix}helpdesk_tickets AS hdt INNER JOIN {db_prefix}helpdesk_ticket_replies AS hdtr ON (hdt.id_ticket = hdtr.id_ticket) WHERE {query_see_ticket} AND hdtr.id_msg = {int:reply} AND hdt.id_first_msg != {int:reply2}', array('reply' => $_REQUEST['reply'], 'reply2' => $_REQUEST['reply'])); if ($row = $smcFunc['db_fetch_assoc']($query_ticket)) { $smcFunc['db_free_result']($query_ticket); if ($row['status'] == TICKET_STATUS_DELETED || $row['status'] == TICKET_STATUS_CLOSED || $row['message_status'] != MSG_STATUS_DELETED || !shd_allowed_to('shd_restore_reply_any', $row['id_dept']) && (!shd_allowed_to('shd_restore_reply_own', $row['id_dept']) || $user_info['id'] != $row['id_member'])) { fatal_lang_error('shd_cannot_restore_reply', false); } $context['ticket_id'] = (int) $row['id_ticket']; $subject = $row['subject']; $starter = $row['id_member_started']; $replier = $row['id_member_updated']; $num_replies = $row['num_replies']; } else { $smcFunc['db_free_result']($query_ticket); fatal_lang_error('shd_no_ticket', false); } // The ticket's id is in $context['ticket_id'], the reply id in $_REQUEST['reply']. call_integration_hook('shd_hook_restorereply'); // OK, let's clear this one, hasta la vista... ticket. shd_db_query('', ' UPDATE {db_prefix}helpdesk_ticket_replies SET message_status = {int:msg_status_deleted} WHERE id_msg = {int:reply}', array('msg_status_deleted' => MSG_STATUS_NORMAL, 'reply' => $_REQUEST['reply'])); // Captain's Log, stardate 18.3.10.1010 shd_log_action('restore_reply', array('ticket' => $context['ticket_id'], 'subject' => $subject, 'msg' => $_REQUEST['reply'])); // Fix the topic data list($starter, $replier, $num_replies) = shd_recalc_ids($context['ticket_id']); $query_reply = shd_db_query('', ' UPDATE {db_prefix}helpdesk_tickets SET status = {int:status} WHERE id_ticket = {int:ticket}', array('ticket' => $context['ticket_id'], 'status' => shd_determine_status('restorereply', $starter, $replier, $num_replies, $row['id_dept']))); // Expire the cache of count(active tickets) shd_clear_active_tickets($row['id_dept']); redirectexit('action=helpdesk;sa=ticket;ticket=' . $context['ticket_id']); }
/** * Handles moving a topic into the helpdesk. * * After checking permissions, and so on, begin to actually move posts. * * Broadly this is done using {@link shd_create_ticket_post()}, which has hooks specifically to deal with post modification times (written in specifically to ease this function's workload) * * Operations: * - get the topic information (and checking topic access permission in the process) * - identify the status of the topic (new/with staff/with user) * - create the new ticket from these details * - assuming there are replies, query for them * - step through and repost * - send the notification PM if we're doing that * - update the attachments table * - update the action log * - remove the topic from the forum * * @see shd_topictoticket() * @since 1.0 */ function shd_topictoticket2() { global $smcFunc, $context, $txt, $modSettings, $scripturl, $sourcedir; checkSession(); checkSubmitOnce('check'); $_REQUEST['dept'] = isset($_REQUEST['dept']) ? (int) $_REQUEST['dept'] : 0; if (empty($_REQUEST['dept'])) { $_REQUEST['dept'] = -1; } // which is never a valid department! if (!shd_allowed_to('shd_topic_to_ticket', $_REQUEST['dept']) || !empty($modSettings['shd_helpdesk_only']) || !empty($modSettings['shd_disable_tickettotopic'])) { fatal_lang_error('shd_cannot_move_topic', false); } if (empty($_REQUEST['topic'])) { fatal_lang_error('shd_no_topic'); } $context['topic_id'] = (int) $_REQUEST['topic']; // Just in case, are they cancelling? if (isset($_REQUEST['cancel'])) { redirectexit('topic=' . $context['topic_id']); } if (isset($_POST['send_pm']) && (!isset($_POST['pm_content']) || trim($_POST['pm_content']) == '')) { fatal_lang_error('shd_move_no_pm_topic', false); } require_once $sourcedir . '/sd_source/Subs-SimpleDeskPost.php'; // Fetch the topic information. $request = shd_db_query('', ' SELECT m.subject, t.id_board, t.id_member_started, m.body, t.id_first_msg, m.smileys_enabled, t.id_member_updated, t.num_replies, m.poster_email, m.poster_name, m.poster_ip, m.poster_time, m.modified_time, m.modified_name, m.id_msg FROM {db_prefix}topics AS t INNER JOIN {db_prefix}messages AS m ON (m.id_msg = t.id_first_msg) INNER JOIN {db_prefix}boards AS b ON (t.id_board = b.id_board) WHERE {query_see_board} AND t.id_topic = {int:topic} LIMIT 1', array('topic' => $context['topic_id'])); if ($smcFunc['db_num_rows']($request) == 0) { fatal_lang_error('shd_move_ticket_not_created'); } else { list($subject, $board, $owner, $body, $firstmsg, $smileys_enabled, $memberupdated, $numreplies, $postername, $posteremail, $posterip, $postertime, $modified_time, $modified_name, $smf_id_msg) = $smcFunc['db_fetch_row']($request); } $smcFunc['db_free_result']($request); // Figure out what the status of the ticket should be. $status = shd_determine_status('topictoticket', $owner, $memberupdated, $numreplies, $_REQUEST['dept']); // Are we changing the subject? $old_subject = $subject; $subject = !empty($_POST['change_subject']) && !empty($_POST['subject']) ? $_POST['subject'] : $subject; // Just before we do this, make sure we call any hooks. $context and $_POST have lots of interesting things for us. call_integration_hook('shd_hook_topictoticket'); // All okay, it seems. Let's go create the ticket. $msg_assoc = array(); $msgOptions = array('body' => $body, 'smileys_enabled' => !empty($smileys_enabled) ? 1 : 0, 'modified' => array('time' => $modified_time, 'name' => $modified_name), 'time' => $postertime); $ticketOptions = array('dept' => $_REQUEST['dept'], 'subject' => $subject, 'mark_as_read' => false, 'private' => false, 'status' => $status, 'urgency' => 0, 'assigned' => 0); $posterOptions = array('id' => $owner, 'name' => $postername, 'email' => $posteremail, 'ip' => $posterip); shd_create_ticket_post($msgOptions, $ticketOptions, $posterOptions); $msg_assoc[$smf_id_msg] = $msgOptions['id']; // Ticket created, let's dig out the replies and post them in the ticket, if there are any. if (isset($ticketOptions['id'])) { $request = shd_db_query('', ' SELECT body, id_member, poster_time, poster_name, poster_email, poster_ip, smileys_enabled, id_msg FROM {db_prefix}messages WHERE id_topic = {int:topic} AND id_msg != {int:topic_msg}', array('topic' => $context['topic_id'], 'topic_msg' => $firstmsg)); $num_replies = $smcFunc['db_num_rows']($request) + 1; // Plus one since we want to count the main ticket post as well. // The ID of the ticket we created $ticket = $ticketOptions['id']; if ($smcFunc['db_num_rows']($request) != 0) { // Now loop through each reply and post it. Hopefully there aren't too many. *looks at clock* while ($row = $smcFunc['db_fetch_assoc']($request)) { $msgOptions = array('body' => $row['body'], 'smileys_enabled' => !empty($row['smileys_enabled']) ? 1 : 0); $ticketOptions = array('id' => $ticket, 'mark_as_read' => false); $posterOptions = array('id' => $row['id_member'], 'name' => !empty($row['poster_name']) ? $row['poster_name'] : '', 'email' => !empty($row['poster_email']) ? $row['poster_email'] : '', 'ip' => !empty($row['poster_ip']) ? $row['poster_ip'] : ''); shd_create_ticket_post($msgOptions, $ticketOptions, $posterOptions); $msg_assoc[$row['id_msg']] = $msgOptions['id']; } } // Ticket: check; Replies: check; Notfiy the topic starter, if desired. if (isset($_POST['send_pm'])) { require_once $sourcedir . '/Subs-Post.php'; $request = shd_db_query('pm_find_username', ' SELECT id_member, real_name FROM {db_prefix}members WHERE id_member = {int:user} LIMIT 1', array('user' => $owner)); list($userid, $username) = $smcFunc['db_fetch_row']($request); $smcFunc['db_free_result']($request); // Fix the content $replacements = array('{user}' => $username, '{subject}' => $old_subject, '{link}' => $scripturl . '?action=helpdesk;sa=ticket;ticket=' . $ticket); $message = str_replace(array_keys($replacements), array_values($replacements), $_POST['pm_content']); $recipients = array('to' => array($owner), 'bcc' => array()); sendpm($recipients, $txt['shd_ticket_moved_subject_topic'], un_htmlspecialchars($message)); } // And now for something completely different: attachments if (!empty($msg_assoc)) { // 1. Get all the attachments for these messages from the attachments table $attachIDs = array(); $query = shd_db_query('', ' SELECT id_attach, id_msg FROM {db_prefix}attachments WHERE id_msg IN ({array_int:smf_msgs})', array('smf_msgs' => array_keys($msg_assoc))); while ($row = $smcFunc['db_fetch_assoc']($query)) { $attachIDs[] = $row; } $smcFunc['db_free_result']($query); if (!empty($attachIDs)) { // 2. Do the switch // 2.1. Add them to SD's tables $array = array(); foreach ($attachIDs as $attach) { $array[] = array($attach['id_attach'], $ticket, $msg_assoc[$attach['id_msg']]); } $smcFunc['db_insert']('replace', '{db_prefix}helpdesk_attachments', array('id_attach' => 'int', 'id_ticket' => 'int', 'id_msg' => 'int'), $array, array('id_attach')); // 2.2. "Remove" them from SMF's table shd_db_query('', ' UPDATE {db_prefix}attachments SET id_msg = 0 WHERE id_msg IN ({array_int:smf_msgs})', array('smf_msgs' => array_keys($msg_assoc))); } } // Now we'll add this to the log. $log_params = array('subject' => $subject, 'ticket' => $ticket); shd_log_action('topictoticket', $log_params); // Update post counts. $request = shd_db_query('', ' SELECT id_member FROM {db_prefix}messages WHERE id_topic = {int:topic}', array('topic' => $context['topic_id'])); $posters = array(); while ($row = $smcFunc['db_fetch_assoc']($request)) { if (!isset($posters[$row['id_member']])) { $posters[$row['id_member']] = 0; } $posters[$row['id_member']]++; } $smcFunc['db_free_result']($request); foreach ($posters as $id_member => $posts) { updateMemberData($id_member, array('posts' => 'posts - ' . $posts)); } // Lastly, delete the topic from the database. shd_db_query('', ' DELETE FROM {db_prefix}topics WHERE id_topic = {int:topic} LIMIT 1', array('topic' => $context['topic_id'])); // And the replies, too. shd_db_query('', ' DELETE FROM {db_prefix}messages WHERE id_topic = {int:topic}', array('topic' => $context['topic_id'])); // Update the stats. require_once $sourcedir . '/Subs-Post.php'; updateStats('message'); updateStats('topic'); updateLastMessages($board); // Update board post counts. shd_db_query('', ' UPDATE {db_prefix}boards SET num_topics = num_topics - 1, num_posts = num_posts - {int:num_posts} WHERE id_board = {int:board}', array('board' => $board, 'num_posts' => $num_replies)); } else { fatal_lang_error('shd_move_ticket_not_created', false); } // Send them to the ticket. redirectexit('action=helpdesk;sa=ticket;ticket=' . $ticket); }
function shd_maint_status() { global $context, $smcFunc, $txt; $open = array(TICKET_STATUS_NEW, TICKET_STATUS_PENDING_STAFF, TICKET_STATUS_PENDING_USER); // First we need the number of tickets $query = $smcFunc['db_query']('', ' SELECT COUNT(*) FROM {db_prefix}helpdesk_tickets WHERE status IN ({array_int:open})', array('open' => $open)); list($ticket_count) = $smcFunc['db_fetch_row']($query); $smcFunc['db_free_result']($query); $_REQUEST['start'] = isset($_REQUEST['start']) ? (int) $_REQUEST['start'] : 0; $step_size = 100; $tickets = array(); $tickets_modify = array(); $query = $smcFunc['db_query']('', ' SELECT id_ticket, num_replies, id_member_started, id_member_updated, status, id_dept FROM {db_prefix}helpdesk_tickets WHERE status IN ({array_int:open}) ORDER BY id_ticket ASC LIMIT {int:start}, {int:limit}', array('open' => $open, 'start' => $_REQUEST['start'], 'limit' => $step_size)); while ($row = $smcFunc['db_fetch_assoc']($query)) { $tickets[$row['id_ticket']] = $row; } $smcFunc['db_free_result']($query); if (!empty($tickets)) { foreach ($tickets as $ticket) { $new_status = shd_determine_status('reply', $ticket['id_member_started'], $ticket['id_member_updated'], $ticket['num_replies'], $ticket['id_dept']); if ($ticket['status'] != $new_status) { $tickets_modify[$ticket['id_ticket']] = $new_status; } } // Any to update? if (!empty($tickets_modify)) { // Oh crap. foreach ($tickets_modify as $id_ticket => $status) { $smcFunc['db_query']('', ' UPDATE {db_prefix}helpdesk_tickets SET status = {int:status} WHERE id_ticket = {int:id_ticket}', array('id_ticket' => $id_ticket, 'status' => $status)); } $_SESSION['shd_maint']['status'] = count($tickets_modify); } } // Another round? $_REQUEST['start'] += $step_size; if ($_REQUEST['start'] > $ticket_count) { // All done $context['continue_post_data'] .= '<input type="hidden" name="step" value="' . ($context['step'] + 1) . '" />'; } else { // More to do, call back - and provide the subtitle $context['continue_post_data'] .= '<input type="hidden" name="step" value="' . $context['step'] . '" /> <input type="hidden" name="start" value="' . $_REQUEST['start'] . '" />'; $context['substep_enabled'] = true; $context['substep_title'] = $txt['shd_admin_maint_findrepair_firstlast']; $context['substep_continue_percent'] = round(100 * $_REQUEST['start'] / $ticket_count); } }