function queues_get_config($engine)
{
global $ext;
// is this the best way to pass this?
global $queues_conf;
global $amp_conf;
global $version;
switch ($engine) {
case "asterisk":
global $astman;
$ast_ge_14 = version_compare($version, '1.4', 'ge');
$ast_ge_16 = version_compare($version, '1.6', 'ge');
$ast_ge_14_25 = version_compare($version, '1.4.25', 'ge');
$has_extension_state = $ast_ge_16;
if ($ast_ge_14 && !$ast_ge_16) {
$response = $astman->send_request('Command', array('Command' => 'module show like func_extstate'));
if (preg_match('/1 modules loaded/', $response['data'])) {
$has_extension_state = true;
}
}
if (isset($queues_conf) && is_a($queues_conf, "queues_conf")) {
$queues_conf->addQueuesGeneral('persistentmembers', 'yes');
}
/* queue extensions */
$ext->addInclude('from-internal-additional', 'ext-queues');
/* Trial DEVSTATE */
if ($amp_conf['USEDEVSTATE']) {
$ext->addGlobal('QUEDEVSTATE', 'TRUE');
}
// $que_code = '*45';
$fcc = new featurecode('queues', 'que_toggle');
$que_code = $fcc->getCodeActive();
unset($fcc);
if ($que_code != '') {
queue_app_toggle($que_code);
queue_agent_del_toggle();
queue_agent_add_toggle();
}
$qlist = queues_list(true);
$from_queue_exten_only = 'from-queue-exten-only';
$from_queue_exten_internal = 'from-queue-exten-internal';
if (is_array($qlist)) {
foreach ($qlist as $item) {
$exten = $item[0];
$q = queues_get($exten);
$grppre = isset($q['prefix']) ? $q['prefix'] : '';
$alertinfo = isset($q['alertinfo']) ? $q['alertinfo'] : '';
// Not sure why someone would ever have a ; in the regex, but since Asterisk has problems with them
// it would need to be escaped
//
$qregex = isset($q['qregex']) ? $q['qregex'] : '';
str_replace(';', '\\;', $qregex);
$ext->add('ext-queues', $exten, '', new ext_macro('user-callerid'));
$ext->add('ext-queues', $exten, '', new ext_answer(''));
// block voicemail until phone is answered at which point a macro should be called on the answering
// line to clear this flag so that subsequent transfers can occur.
//
if ($q['queuewait']) {
$ext->add('ext-queues', $exten, '', new ext_execif('$["${QUEUEWAIT}" = ""]', 'Set', '__QUEUEWAIT=${EPOCH}'));
}
// If extension_only don't do this and CFIGNORE
if ($q['use_queue_context'] != '2') {
$ext->add('ext-queues', $exten, '', new ext_setvar('__BLKVM_OVERRIDE', 'BLKVM/${EXTEN}/${CHANNEL}'));
$ext->add('ext-queues', $exten, '', new ext_setvar('__BLKVM_BASE', '${EXTEN}'));
$ext->add('ext-queues', $exten, '', new ext_setvar('DB(${BLKVM_OVERRIDE})', 'TRUE'));
$ext->add('ext-queues', $exten, '', new ext_execif('$["${REGEX("(M[(]auto-blkvm[)])" ${DIAL_OPTIONS})}" != "1"]', 'Set', '_DIAL_OPTIONS=${DIAL_OPTIONS}M(auto-blkvm)'));
}
// Inform all the children NOT to send calls to destinations or voicemail
//
$ext->add('ext-queues', $exten, '', new ext_setvar('__NODEST', '${EXTEN}'));
// deal with group CID prefix
// Use the same variable as ringgroups/followme so that we can manage chaines of calls
// but strip only if you plan on setting a new one
//
if ($grppre != '') {
$ext->add('ext-queues', $exten, '', new ext_gotoif('$["foo${RGPREFIX}" = "foo"]', 'REPCID'));
$ext->add('ext-queues', $exten, '', new ext_gotoif('$["${RGPREFIX}" != "${CALLERID(name):0:${LEN(${RGPREFIX})}}"]', 'REPCID'));
$ext->add('ext-queues', $exten, '', new ext_noop('Current RGPREFIX is ${RGPREFIX}....stripping from Caller ID'));
$ext->add('ext-queues', $exten, '', new ext_setvar('CALLERID(name)', '${CALLERID(name):${LEN(${RGPREFIX})}}'));
$ext->add('ext-queues', $exten, '', new ext_setvar('_RGPREFIX', ''));
$ext->add('ext-queues', $exten, 'REPCID', new ext_noop('CALLERID(name) is ${CALLERID(name)}'));
$ext->add('ext-queues', $exten, '', new ext_setvar('_RGPREFIX', $grppre));
$ext->add('ext-queues', $exten, '', new ext_setvar('CALLERID(name)', '${RGPREFIX}${CALLERID(name)}'));
}
// Set Alert_Info
if ($alertinfo != '') {
$ext->add('ext-queues', $exten, '', new ext_setvar('__ALERT_INFO', str_replace(';', '\\;', $alertinfo)));
}
$ext->add('ext-queues', $exten, '', new ext_setvar('MONITOR_FILENAME', '/var/spool/asterisk/monitor/q${EXTEN}-${STRFTIME(${EPOCH},,%Y%m%d-%H%M%S)}-${UNIQUEID}'));
$joinannounce_id = isset($q['joinannounce_id']) ? $q['joinannounce_id'] : '';
if ($joinannounce_id) {
$joinannounce = recordings_get_file($joinannounce_id);
$ext->add('ext-queues', $exten, '', new ext_playback($joinannounce));
}
$options = 't';
if ($q['rtone'] == 1) {
$options .= 'r';
}
if ($q['retry'] == 'none') {
$options .= 'n';
}
if (isset($q['music'])) {
$ext->add('ext-queues', $exten, '', new ext_setvar('__MOHCLASS', $q['music']));
}
// Set CWIGNORE if enabled so that busy agents don't have another line key ringing and
// stalling the ACD.
if ($q['cwignore'] == 1 || $q['cwignore'] == 2) {
$ext->add('ext-queues', $exten, '', new ext_setvar('__CWIGNORE', 'TRUE'));
}
if ($q['use_queue_context']) {
$ext->add('ext-queues', $exten, '', new ext_setvar('__CFIGNORE', 'TRUE'));
$ext->add('ext-queues', $exten, '', new ext_setvar('__FORWARD_CONTEXT', 'block-cf'));
}
$agentannounce_id = isset($q['agentannounce_id']) ? $q['agentannounce_id'] : '';
if ($agentannounce_id) {
$agentannounce = recordings_get_file($agentannounce_id);
} else {
$agentannounce = '';
}
$ext->add('ext-queues', $exten, '', new ext_queue($exten, $options, '', $agentannounce, $q['maxwait']));
if ($q['use_queue_context'] != '2') {
$ext->add('ext-queues', $exten, '', new ext_dbdel('${BLKVM_OVERRIDE}'));
}
// If we are here, disable the NODEST as we want things to resume as normal
//
$ext->add('ext-queues', $exten, '', new ext_setvar('__NODEST', ''));
if ($q['cwignore'] == 1 || $q['cwignore'] == 2) {
$ext->add('ext-queues', $exten, '', new ext_setvar('__CWIGNORE', ''));
}
if ($q['use_queue_context']) {
$ext->add('ext-queues', $exten, '', new ext_setvar('__CFIGNORE', ''));
$ext->add('ext-queues', $exten, '', new ext_setvar('__FORWARD_CONTEXT', 'from-internal'));
}
// destination field in 'incoming' database is backwards from what ext_goto expects
$goto_context = strtok($q['goto'], ',');
$goto_exten = strtok(',');
$goto_pri = strtok(',');
$ext->add('ext-queues', $exten, '', new ext_goto($goto_pri, $goto_exten, $goto_context));
//dynamic agent login/logout
if (trim($qregex) != '') {
$ext->add('ext-queues', $exten . "*", '', new ext_setvar('QREGEX', $qregex));
}
if ($q['use_queue_context'] == '2') {
$ext->add('ext-queues', $exten . "*", '', new ext_macro('agent-add', $exten . "," . $q['password'] . ",EXTEN"));
} else {
$ext->add('ext-queues', $exten . "*", '', new ext_macro('agent-add', $exten . "," . $q['password']));
}
$ext->add('ext-queues', $exten . "**", '', new ext_macro('agent-del', "{$exten}"));
if ($que_code != '') {
$ext->add('ext-queues', $que_code . $exten, '', new ext_setvar('QUEUENO', $exten));
$ext->add('ext-queues', $que_code . $exten, '', new ext_goto('start', 's', 'app-queue-toggle'));
}
/* Trial Devstate */
// Create Hints for Devices and Add Astentries for Users
// Clean up the Members array
if ($q['togglehint'] && $amp_conf['USEDEVSTATE'] && $que_code != '') {
if (!isset($device_list)) {
$device_list = core_devices_list("all", 'full', true);
}
if ($astman) {
if (($dynmemberonly = strtolower($astman->database_get('QPENALTY/' . $exten, 'dynmemberonly')) == 'yes') == true) {
$get = $astman->database_show('QPENALTY/' . $exten . '/agents');
if ($get) {
$mem = array();
foreach ($get as $key => $value) {
$key = explode('/', $key);
$mem[$key[4]] = $value;
}
}
}
} else {
fatal("Cannot connect to Asterisk Manager with " . $amp_conf["AMPMGRUSER"] . "/" . $amp_conf["AMPMGRPASS"]);
}
foreach ($device_list as $device) {
if ((!$dynmemberonly || $device['devicetype'] == 'adhoc' || isset($mem[$device['user']])) && ($device['tech'] == 'sip' || $device['tech'] == 'iax2')) {
$ext->add('ext-queues', $que_code . $device['id'] . '*' . $exten, '', new ext_setvar('QUEUENO', $exten));
$ext->add('ext-queues', $que_code . $device['id'] . '*' . $exten, '', new ext_goto('start', 's', 'app-queue-toggle'));
$ext->addHint('ext-queues', $que_code . $device['id'] . '*' . $exten, "Custom:QUEUE" . $device['id'] . '*' . $exten);
}
}
}
// Add routing vector to direct which context call should go
//
$agent_context = $q['use_queue_context'] ? $queue_context : 'from-internal';
switch ($q['use_queue_context']) {
case 1:
$agent_context = $from_queue_exten_internal;
break;
case 2:
$agent_context = $from_queue_exten_only;
break;
case 0:
default:
$agent_context = 'from-internal';
break;
}
$ext->add('from-queue', $exten, '', new ext_goto('1', '${QAGENT}', $agent_context));
}
}
// We need to have a hangup here, if call is ended by the caller during Playback it will end in the
// h context and do a proper hangup and clean the BLKVM, see #4671
$ext->add('ext-queues', 'h', '', new ext_macro('hangupcall'));
// NODEST will be the queue that this came from, so we will vector though an entry to determine the context the
// agent should be delivered to. All queue calls come here, this decides if the should go direct to from-internal
// or indirectly through from-queue-exten-only to trap extension calls and avoid their follow-me, etc.
//
$ext->add('from-queue', '_.', '', new ext_setvar('QAGENT', '${EXTEN}'));
$ext->add('from-queue', '_.', '', new ext_goto('1', '${NODEST}'));
$ext->addInclude($from_queue_exten_internal, $from_queue_exten_only);
$ext->addInclude($from_queue_exten_internal, 'from-internal');
$ext->add($from_queue_exten_internal, 'foo', '', new ext_noop('bar'));
/* create a context, from-queue-exten-only, that can be used for queues that want behavir similar to
* ringgroup where only the agent's phone will be rung, no follow-me will be pursued.
*/
$userlist = core_users_list();
if (is_array($userlist)) {
foreach ($userlist as $item) {
$ext->add($from_queue_exten_only, $item[0], '', new ext_setvar('RingGroupMethod', 'none'));
$ext->add($from_queue_exten_only, $item[0], '', new ext_macro('record-enable', $item[0] . ",IN"));
if ($has_extension_state) {
$ext->add($from_queue_exten_only, $item[0], '', new ext_macro('dial-one', ',${DIAL_OPTIONS},' . $item[0]));
} else {
$ext->add($from_queue_exten_only, $item[0], '', new ext_macro('dial', ',${DIAL_OPTIONS},' . $item[0]));
}
$ext->add($from_queue_exten_only, $item[0], '', new ext_hangup());
}
$ext->add($from_queue_exten_only, 'h', '', new ext_macro('hangupcall'));
}
/*
* Adds a dynamic agent/member to a Queue
* Prompts for call-back number - in not entered, uses CIDNum
*/
$context = 'macro-agent-add';
$exten = 's';
$ext->add($context, $exten, '', new ext_wait(1));
$ext->add($context, $exten, '', new ext_macro('user-callerid', 'SKIPTTL'));
$ext->add($context, $exten, 'a3', new ext_read('CALLBACKNUM', 'agent-login'));
// get callback number from user
$ext->add($context, $exten, '', new ext_gotoif('$[${LEN(${CALLBACKNUM})}=0]', 'a5', 'a7'));
// if user just pressed # or timed out, use cidnum
$ext->add($context, $exten, 'a5', new ext_set('CALLBACKNUM', '${IF($[${LEN(${AMPUSER})}=0]?${CALLERID(number)}:${AMPUSER})}'));
if ($ast_ge_14_25) {
$ext->add($context, $exten, '', new ext_set('THISDEVICE', '${DB(DEVICE/${REALCALLERIDNUM}/dial)}'));
}
$ext->add($context, $exten, '', new ext_gotoif('$["${CALLBACKNUM}" = ""]', 'a3'));
// if still no number, start over
$ext->add($context, $exten, 'a7', new ext_gotoif('$["${CALLBACKNUM}" = "${ARG1}"]', 'invalid'));
// Error, they put in the queue number
// If this is an extension only queue then EXTEN is passed as ARG3 and we make sure this is a valid extension being entered
//
$ext->add($context, $exten, '', new ext_gotoif('$["${ARG3}" = "EXTEN" & ${DB_EXISTS(AMPUSER/${CALLBACKNUM}/cidname)} = 0]', 'invalid'));
// If this is a restricted dynamic agent queue then check to make sure they are allowed
//
$ext->add($context, $exten, '', new ext_gotoif('$["${DB(QPENALTY/${ARG1}/dynmemberonly)}" = "yes" & ${DB_EXISTS(QPENALTY/${ARG1}/agents/${CALLBACKNUM})} != 1]', 'invalid'));
$ext->add($context, $exten, '', new ext_execif('$["${QREGEX}" != ""]', 'GotoIf', '$["${REGEX("${QREGEX}" ${CALLBACKNUM})}" = "0"]?invalid'));
$ext->add($context, $exten, '', new ext_execif('$["${ARG2}" != ""]', 'Authenticate', '${ARG2}'));
if ($amp_conf['USEQUEUESTATE']) {
$ext->add($context, $exten, '', new ext_execif('$[${DB_EXISTS(AMPUSER/${CALLBACKNUM}/cidname)} = 1]', 'AddQueueMember', '${ARG1},Local/${CALLBACKNUM}@from-queue/n,${DB(QPENALTY/${ARG1}/agents/${CALLBACKNUM})},,${DB(AMPUSER/${CALLBACKNUM}/cidname)},hint:${CALLBACKNUM}@ext-local'));
$ext->add($context, $exten, '', new ext_execif('$[${DB_EXISTS(AMPUSER/${CALLBACKNUM}/cidname)} = 0]', 'AddQueueMember', '${ARG1},Local/${CALLBACKNUM}@from-queue/n,${DB(QPENALTY/${ARG1}/agents/${CALLBACKNUM})}'));
} else {
if ($ast_ge_14_25) {
$ext->add($context, $exten, '', new ext_set('THISDEVICE', '${IF($[${LEN(${THISDEVICE})}=0]?${DB(DEVICE/${CUT(DB(AMPUSER/${CALLBACKNUM}/device),&,1)}/dial)}:${THISDEVICE})}'));
$ext->add($context, $exten, '', new ext_execif('$[${LEN(${THISDEVICE})}!=0]', 'AddQueueMember', '${ARG1},Local/${CALLBACKNUM}@from-queue/n,${DB(QPENALTY/${ARG1}/agents/${CALLBACKNUM})},,${DB(AMPUSER/${CALLBACKNUM}/cidname)},${THISDEVICE}'));
$ext->add($context, $exten, '', new ext_execif('$[${LEN(${THISDEVICE})}=0]', 'AddQueueMember', '${ARG1},Local/${CALLBACKNUM}@from-queue/n,${DB(QPENALTY/${ARG1}/agents/${CALLBACKNUM})}'));
} else {
$ext->add($context, $exten, 'a9', new ext_addqueuemember('${ARG1}', 'Local/${CALLBACKNUM}@from-queue/n,${DB(QPENALTY/${ARG1}/agents/${CALLBACKNUM})}'));
}
}
$ext->add($context, $exten, '', new ext_userevent('Agentlogin', 'Agent: ${CALLBACKNUM}'));
$ext->add($context, $exten, '', new ext_wait(1));
$ext->add($context, $exten, '', new ext_playback('agent-loginok&with&extension'));
$ext->add($context, $exten, '', new ext_saydigits('${CALLBACKNUM}'));
$ext->add($context, $exten, '', new ext_hangup());
$ext->add($context, $exten, '', new ext_macroexit());
$ext->add($context, $exten, 'invalid', new ext_playback('pbx-invalid'));
$ext->add($context, $exten, '', new ext_goto('a3'));
/*
* Removes a dynamic agent/member from a Queue
* Prompts for call-back number - in not entered, uses CIDNum
*/
$context = 'macro-agent-del';
$ext->add($context, $exten, '', new ext_wait(1));
$ext->add($context, $exten, '', new ext_macro('user-callerid', 'SKIPTTL'));
$ext->add($context, $exten, 'a3', new ext_read('CALLBACKNUM', 'agent-logoff'));
// get callback number from user
$ext->add($context, $exten, '', new ext_gotoif('$[${LEN(${CALLBACKNUM})}=0]', 'a5', 'a7'));
// if user just pressed # or timed out, use cidnum
$ext->add($context, $exten, 'a5', new ext_set('CALLBACKNUM', '${IF($[${LEN(${AMPUSER})}=0]?${CALLERID(number)}:${AMPUSER})}'));
$ext->add($context, $exten, '', new ext_gotoif('$["${CALLBACKNUM}" = ""]', 'a3'));
// if still no number, start over
// remove from both contexts in case left over dynamic agents after an upgrade
$ext->add($context, $exten, 'a7', new ext_removequeuemember('${ARG1}', 'Local/${CALLBACKNUM}@from-queue/n'));
$ext->add($context, $exten, '', new ext_removequeuemember('${ARG1}', 'Local/${CALLBACKNUM}@from-internal/n'));
$ext->add($context, $exten, '', new ext_userevent('RefreshQueue'));
$ext->add($context, $exten, '', new ext_wait(1));
$ext->add($context, $exten, '', new ext_playback('agent-loggedoff'));
$ext->add($context, $exten, '', new ext_hangup());
break;
}
}
function queues_get_config($engine)
{
global $ext;
// is this the best way to pass this?
global $amp_conf;
global $version;
$queues_conf = queues_conf::create();
switch ($engine) {
case "asterisk":
global $astman;
//set our reset cron
queues_set_backup_cron();
$ast_ge_14 = version_compare($version, '1.4', 'ge');
$ast_ge_16 = version_compare($version, '1.6', 'ge');
$ast_ge_14_25 = version_compare($version, '1.4.25', 'ge');
$ast_ge_18 = version_compare($version, '1.8', 'ge');
$ast_ge_11 = version_compare($version, '11', 'ge');
$ast_ge_12 = version_compare($version, '12', 'ge');
$has_extension_state = $ast_ge_16;
if ($ast_ge_14 && !$ast_ge_16) {
$response = $astman->send_request('Command', array('Command' => 'module show like func_extstate'));
if (preg_match('/1 modules loaded/', $response['data'])) {
$has_extension_state = true;
}
}
if (isset($queues_conf) && is_a($queues_conf, "queues_conf")) {
$queues_conf->addQueuesGeneral('persistentmembers', $amp_conf['QUEUES_PESISTENTMEMBERS'] ? 'yes' : 'no');
if ($ast_ge_16) {
$queues_conf->addQueuesGeneral('shared_lastcall', $amp_conf['QUEUES_SHARED_LASTCALL'] ? 'yes' : 'no');
$queues_conf->addQueuesGeneral('updatecdr', $amp_conf['QUEUES_UPDATECDR'] ? 'yes' : 'no');
}
if ($amp_conf['QUEUES_MIX_MONITOR']) {
$queues_conf->addQueuesGeneral('monitor-type', 'MixMonitor');
}
}
/* queue extensions */
$ext->addInclude('from-internal-additional', 'ext-queues');
/* Trial DEVSTATE */
$ext->addGlobal('QUEDEVSTATE', 'TRUE');
$qlist = queues_list(true);
if (empty($qlist)) {
return;
//nothing to do if we dont have any queues
}
// $que_code = '*45';
$fcc = new featurecode('queues', 'que_toggle');
$que_code = $fcc->getCodeActive();
unset($fcc);
if ($que_code != '') {
queue_app_toggle();
queue_app_all_toggle();
queue_agent_del_toggle();
queue_agent_add_toggle();
$ext->addGlobal('QUEUETOGGLE', $que_code);
}
// $que_pause_code = '*46';
$fcc = new featurecode('queues', 'que_pause_toggle');
$que_pause_code = $fcc->getCodeActive();
unset($fcc);
if ($que_pause_code != '') {
app_queue_pause_toggle();
app_all_queue_pause_toggle();
$ext->addGlobal('QUEUEPAUSETOGGLE', $que_pause_code);
}
// $que_callers_code = '*47';
$fcc = new featurecode('queues', 'que_callers');
$que_callers_code = $fcc->getCodeActive();
unset($fcc);
$from_queue_exten_only = 'from-queue-exten-only';
$from_queue_exten_internal = 'from-queue-exten-internal';
$qmembers = array();
$hint_hash = array();
$qlist = is_array($qlist) ? $qlist : array();
foreach ($qlist as $item) {
$exten = $item[0];
$q = queues_get($exten);
$c = 'ext-queues';
$grppre = isset($q['prefix']) ? $q['prefix'] : '';
$alertinfo = isset($q['alertinfo']) ? $q['alertinfo'] : '';
// Not sure why someone would ever have a ; in the regex, but since Asterisk has problems with them
// it would need to be escaped
$qregex = isset($q['qregex']) ? $q['qregex'] : '';
str_replace(';', '\\;', $qregex);
$ext->add($c, $exten, '', new ext_macro('user-callerid'));
if (isset($q['qnoanswer']) && $q['qnoanswer'] == FALSE) {
$ext->add($c, $exten, '', new ext_answer(''));
} else {
// TODO: should this only be set if noanswer + (!ringtones || joinannounce)???
$ext->add($c, $exten, '', new ext_progress());
}
// block voicemail until phone is answered at which point a macro should be called on the answering
// line to clear this flag so that subsequent transfers can occur.
if ($q['queuewait']) {
$ext->add($c, $exten, '', new ext_execif('$["${QUEUEWAIT}" = ""]', 'Set', '__QUEUEWAIT=${EPOCH}'));
}
// If extension_only don't do this and CFIGNORE
if ($q['use_queue_context'] != '2') {
$ext->add($c, $exten, '', new ext_macro('blkvm-set', 'reset'));
$ext->add($c, $exten, '', new ext_execif('$["${REGEX("(M[(]auto-blkvm[)])" ${DIAL_OPTIONS})}" != "1"]', 'Set', '_DIAL_OPTIONS=${DIAL_OPTIONS}M(auto-blkvm)'));
}
// Inform all the children NOT to send calls to destinations or voicemail
//
$ext->add($c, $exten, '', new ext_setvar('__NODEST', '${EXTEN}'));
/*
* Virtual Queue Settings, dialplan designed so these can be changed by other modules and those changes
* will override the configured changes here.
*/
// deal with group CID prefix
$ext->add($c, $exten, '', new ext_set('QCIDPP', '${IF($[${LEN(${VQ_CIDPP})}>0]?${VQ_CIDPP}' . ':' . ($grppre == '' ? ' ' : $grppre) . ')}'));
$ext->add($c, $exten, '', new ext_set('VQ_CIDPP', ''));
$ext->add($c, $exten, '', new ext_execif('$["${QCIDPP}"!=""]', 'Macro', 'prepend-cid,${QCIDPP}'));
// Set Alert_Info
$ainfo = $alertinfo != '' ? str_replace(';', '\\;', $alertinfo) : ' ';
$ext->add($c, $exten, '', new ext_set('QAINFO', '${IF($[${LEN(${VQ_AINFO})}>0]?${VQ_AINFO}:' . $ainfo . ')}'));
$ext->add($c, $exten, '', new ext_set('VQ_AINFO', ''));
$ext->add($c, $exten, '', new ext_execif('$["${QAINFO}"!=""]', 'Set', '__ALERT_INFO=${QAINFO}'));
$joinannounce_id = isset($q['joinannounce_id']) ? $q['joinannounce_id'] : '';
$joinannounce = $joinannounce_id ? recordings_get_file($joinannounce_id) : ' ';
$joinansw = isset($q['qnoanswer']) && $q['qnoanswer'] == TRUE ? 'noanswer' : '';
$cplay = $q['skip_joinannounce'] ? ' && ${QUEUE_MEMBER(' . $exten . ',' . $q['skip_joinannounce'] . ')}<1' : '';
$ext->add($c, $exten, '', new ext_set('QJOINMSG', '${IF($[${LEN(${VQ_JOINMSG})}>0]?${IF($["${VQ_JOINMSG}"!="0"]?${VQ_JOINMSG}: )}:' . $joinannounce . ')}'));
$ext->add($c, $exten, '', new ext_set('VQ_JOINMSG', ''));
$options = 't';
if (isset($q['answered_elsewhere']) && $q['answered_elsewhere'] == '1') {
$ext->add($c, $exten, '', new ext_set('QCANCELMISSED', 'C'));
}
if ($q['rtone'] == 1) {
$qringopts = 'r';
} else {
if ($q['rtone'] == 2) {
$qringopts = 'R';
} else {
$qringopts = '';
}
}
if ($qringopts) {
$ext->add($c, $exten, '', new ext_set('QRINGOPTS', $qringopts));
}
$qretry = $q['retry'] == 'none' ? 'n' : ' ';
$ext->add($c, $exten, '', new ext_set('QRETRY', '${IF($[${LEN(${VQ_RETRY})}>0]?${VQ_RETRY}:' . $qretry . ')}'));
$ext->add($c, $exten, '', new ext_set('VQ_RETRY', ''));
$ext->add($c, $exten, 'qoptions', new ext_set('QOPTIONS', '${IF($[${LEN(${VQ_OPTIONS})}>0]?${VQ_OPTIONS}:' . ($options != '' ? $options : ' ') . ')}${QCANCELMISSED}${QRINGOPTS}${QRETRY}'));
$ext->add($c, $exten, '', new ext_set('VQ_OPTIONS', ''));
// Set these up to be easily spliced into if we want to configure ability in queue modules
//
$ext->add($c, $exten, 'qgosub', new ext_set('QGOSUB', '${IF($[${LEN(${VQ_GOSUB})}>0]?${VQ_GOSUB}:${QGOSUB})}'));
$ext->add($c, $exten, '', new ext_set('VQ_GOSUB', ''));
$ext->add($c, $exten, 'qagi', new ext_set('QAGI', '${IF($[${LEN(${VQ_AGI})}>0]?${VQ_AGI}:${QAGI})}'));
$ext->add($c, $exten, '', new ext_set('VQ_AGI', ''));
$ext->add($c, $exten, 'qrule', new ext_set('QRULE', '${IF($[${LEN(${VQ_RULE})}>0]?${IF($["${VQ_RULE}"!="0"]?${VQ_RULE}: )}:${QRULE})}'));
$ext->add($c, $exten, '', new ext_set('VQ_RULE', ''));
$ext->add($c, $exten, 'qposition', new ext_set('QPOSITION', '${IF($[${LEN(${VQ_POSITION})}>0]?${VQ_POSITION}:${QPOSITION})}'));
$ext->add($c, $exten, '', new ext_set('VQ_POSITION', ''));
if (!isset($q['recording']) || empty($q['recording'])) {
$record_mode = 'dontcare';
} else {
$record_mode = $q['recording'];
}
if ($amp_conf['QUEUES_MIX_MONITOR']) {
$monitor_options = '';
if (isset($q['monitor_type']) && $q['monitor_type'] != '') {
$monitor_options .= 'b';
}
if (isset($q['monitor_spoken']) && $q['monitor_spoken'] != 0) {
$monitor_options .= 'V(' . $q['monitor_spoken'] . ')';
}
if (isset($q['monitor_heard']) && $q['monitor_heard'] != 0) {
$monitor_options .= 'v(' . $q['monitor_heard'] . ')';
}
if ($monitor_options != '') {
$ext->add($c, $exten, '', new ext_setvar('MONITOR_OPTIONS', $monitor_options));
}
}
$ext->add($c, $exten, '', new ext_gosub('1', 's', 'sub-record-check', "q,{$exten},{$record_mode}"));
// Set CWIGNORE if enabled so that busy agents don't have another line key ringing and
// stalling the ACD.
if ($q['cwignore'] == 1 || $q['cwignore'] == 2) {
$ext->add($c, $exten, '', new ext_setvar('__CWIGNORE', 'TRUE'));
}
if ($q['use_queue_context']) {
$ext->add($c, $exten, '', new ext_setvar('__CFIGNORE', 'TRUE'));
$ext->add($c, $exten, '', new ext_setvar('__FORWARD_CONTEXT', 'block-cf'));
}
$agentannounce_id = isset($q['agentannounce_id']) ? $q['agentannounce_id'] : '';
if ($agentannounce_id) {
$agentannounce = recordings_get_file($agentannounce_id);
} else {
$agentannounce = ' ';
}
if ($q['callconfirm'] == 1) {
$ext->add($c, $exten, '', new ext_setvar('__FORCE_CONFIRM', '${CHANNEL}'));
if ($amp_conf['AST_FUNC_SHARED']) {
$ext->add($c, $exten, '', new ext_setvar('SHARED(ANSWER_STATUS)', 'NOANSWER'));
}
$ext->add($c, $exten, '', new ext_setvar('__CALLCONFIRMCID', '${CALLERID(number)}'));
$callconfirm_id = isset($q['callconfirm_id']) ? $q['callconfirm_id'] : '';
if ($callconfirm_id) {
$callconfirm = recordings_get_file($callconfirm_id);
} else {
$callconfirm = ' ';
}
$ext->add($c, $exten, '', new ext_set('__ALT_CONFIRM_MSG', '${IF($[${LEN(${VQ_CONFIRMMSG})}>0]?${IF($["${VQ_CONFIRMMSG}"!="0"]?${VQ_CONFIRMMSG}: )}:' . $callconfirm . ')}'));
$ext->add($c, $exten, '', new ext_set('VQ_CONFIRMMSG', ''));
}
$ext->add($c, $exten, '', new ext_execif('$["${QJOINMSG}"!=""' . $cplay . ']', 'Playback', '${QJOINMSG}, ' . $joinansw));
$ext->add($c, $exten, '', new ext_queuelog($exten, '${UNIQUEID}', 'NONE', 'DID', '${FROM_DID}'));
$ext->add($c, $exten, '', new ext_set('QAANNOUNCE', '${IF($[${LEN(${VQ_AANNOUNCE})}>0]?${IF($["${VQ_AANNOUNCE}"!="0"]?${VQ_AANNOUNCE}: )}:' . $agentannounce . ')}'));
$ext->add($c, $exten, '', new ext_set('VQ_AANNOUNCE', ''));
$agnc = '${QAANNOUNCE}';
$qmoh = isset($q['music']) && $q['music'] != '' ? $q['music'] : ' ';
$ext->add($c, $exten, '', new ext_set('QMOH', '${IF($["${VQ_MOH}"!=""]?${VQ_MOH}:' . $qmoh . ')}'));
$ext->add($c, $exten, '', new ext_set('VQ_MOH', ''));
$ext->add($c, $exten, '', new ext_execif('$["${QMOH}"!=""]', 'Set', '__MOHCLASS=${QMOH}'));
$ext->add($c, $exten, '', new ext_execif('$["${MOHCLASS}"!=""]', 'Set', 'CHANNEL(musicclass)=${MOHCLASS}'));
$ext->add($c, $exten, '', new ext_set('QMAXWAIT', '${IF($[${LEN(${VQ_MAXWAIT})}>0]?${VQ_MAXWAIT}:' . ($q['maxwait'] != '' ? $q['maxwait'] : ' ') . ')}'));
$ext->add($c, $exten, '', new ext_set('VQ_MAXWAIT', ''));
$ext->add($c, $exten, '', new ext_set('QUEUENUM', $exten));
$ext->add($c, $exten, '', new ext_set('QUEUEJOINTIME', '${EPOCH}'));
$qmaxwait = '${QMAXWAIT}';
$options = '${QOPTIONS}';
$qagi = '${QAGI}';
$qmacro = '';
$qgosub = '${QGOSUB}';
$qrule = '${QRULE}';
$qposition = '${QPOSITION}';
// Queue(queuename[,options[,URL[,announceoverride[,timeout[,AGI[,macro[,gosub[,rule[,position]]]]]]]]])
//
$ext->add($c, $exten, 'qcall', new ext_queue($exten, $options, '', $agnc, $qmaxwait, $qagi, $qmacro, $qgosub, $qrule, $qposition));
if ($q['use_queue_context'] != '2') {
$ext->add($c, $exten, '', new ext_macro('blkvm-clr'));
}
// cancel any recording previously requested
$ext->add($c, $exten, '', new ext_gosub('1', 's', 'sub-record-cancel'));
// If we are here, disable the NODEST as we want things to resume as normal
$ext->add($c, $exten, '', new ext_setvar('__NODEST', ''));
$ext->add($c, $exten, '', new ext_setvar('_QUEUE_PRIO', '0'));
if ($q['callconfirm'] == 1) {
if ($amp_conf['AST_FUNC_SHARED']) {
$ext->add($c, $exten, '', new ext_setvar('SHARED(ANSWER_STATUS)', ''));
}
$ext->add($c, $exten, '', new ext_setvar('__FORCE_CONFIRM', ''));
$ext->add($c, $exten, '', new ext_setvar('__ALT_CONFIRM_MSG', ''));
}
if ($monitor_options != '') {
$ext->add($c, $exten, '', new ext_setvar('MONITOR_OPTIONS', ''));
}
if ($q['cwignore'] == 1 || $q['cwignore'] == 2) {
$ext->add($c, $exten, '', new ext_setvar('__CWIGNORE', ''));
}
if ($q['use_queue_context']) {
$ext->add($c, $exten, '', new ext_setvar('__CFIGNORE', ''));
$ext->add($c, $exten, '', new ext_setvar('__FORWARD_CONTEXT', 'from-internal'));
}
if ($qringopts) {
$ext->add($c, $exten, '', new ext_set('QRINGOPTS', ''));
}
//VQ_DEST = str_replace(',','^',$vq['goto'])
$ext->add($c, $exten, '', new ext_set('QDEST', '${VQ_DEST}'));
$ext->add($c, $exten, '', new ext_set('VQ_DEST', ''));
$ext->add($c, $exten, 'gotodest', new ext_gotoif('$["${QDEST}"=""]', $q['goto'], '${CUT(QDEST,^,1)},${CUT(QDEST,^,2)},${CUT(QDEST,^,3)}'));
//dynamic agent login/logout
if (trim($qregex) != '') {
$ext->add($c, $exten . "*", '', new ext_setvar('QREGEX', $qregex));
}
if ($amp_conf['GENERATE_LEGACY_QUEUE_CODES']) {
if ($q['use_queue_context'] == '2') {
$ext->add($c, $exten . "*", '', new ext_macro('agent-add', $exten . "," . $q['password'] . ",EXTEN"));
} else {
$ext->add($c, $exten . "*", '', new ext_macro('agent-add', $exten . "," . $q['password']));
}
$ext->add($c, $exten . "**", '', new ext_macro('agent-del', "{$exten}"));
}
if ($que_code != '') {
$ext->add($c, $que_code . $exten, '', new ext_setvar('QUEUENO', $exten));
$ext->add($c, $que_code . $exten, '', new ext_goto('start', 's', 'app-queue-toggle'));
}
if ($que_pause_code != '') {
$ext->add($c, $que_pause_code . $exten, '', new ext_gosub('1', 's', 'app-queue-pause-toggle', $exten));
}
/* Trial Devstate */
// Create Hints for Devices and Add Astentries for Users
// Clean up the Members array
if ($q['togglehint'] && $que_code != '') {
if (!isset($device_list)) {
$device_list = core_devices_list("all", 'full', true);
$device_list = is_array($device_list) ? $device_list : array();
}
if ($astman) {
if (($dynmemberonly = strtolower($astman->database_get('QPENALTY/' . $exten, 'dynmemberonly')) == 'yes') == true) {
$get = $astman->database_show('QPENALTY/' . $exten . '/agents');
if (is_array($get)) {
$mem = array();
foreach ($get as $key => $value) {
$key = explode('/', $key);
$mem[$key[4]] = $value;
}
}
}
} else {
fatal("Cannot connect to Asterisk Manager with " . $amp_conf["AMPMGRUSER"] . "/" . $amp_conf["AMPMGRPASS"]);
}
$exten_str_len = strlen($exten);
$exten_str_tmp = str_repeat('X', $exten_str_len);
$que_code_len = strlen($que_code);
$device_list = !empty($device_list) ? $device_list : array();
foreach ($device_list as $device) {
if ((!$dynmemberonly || $device['devicetype'] == 'adhoc' || isset($mem[$device['user']])) && ($device['tech'] == 'sip' || $device['tech'] == 'iax2' || $device['tech'] == 'pjsip')) {
$dev_len = strlen($device['id']);
$dev_len_tmp = str_repeat('X', $dev_len);
$exten_pat = '_' . $que_code . $dev_len_tmp . '*' . $exten_str_tmp;
if (!in_array($exten_pat, $hint_hash)) {
$hint_hash[] = $exten_pat;
$ext->add($c, $exten_pat, '', new ext_setvar('QUEUENO', '${EXTEN:' . ($que_code_len + $dev_len + 1) . ":{$exten_str_len}}"));
$ext->add($c, $exten_pat, '', new ext_setvar('QUEUEUSER', '${EXTEN:' . "{$que_code_len}:{$dev_len}" . '}'));
$ext->add($c, $exten_pat, '', new ext_goto('start', 's', 'app-queue-toggle'));
$ext->addHint($c, $exten_pat, "Custom:QUEUE" . '${EXTEN:' . "{$que_code_len}}");
//TODO: dynamic hints
}
}
}
}
// Add routing vector to direct which context call should go
//
$agent_context = isset($q['use_queue_context']) && $q['use_queue_context'] && isset($queue_context) ? $queue_context : 'from-internal';
switch ($q['use_queue_context']) {
case 1:
$agent_context = $from_queue_exten_internal;
break;
case 2:
$agent_context = $from_queue_exten_only;
break;
case 0:
default:
$agent_context = 'from-internal';
break;
}
$ext->add('from-queue', $exten, '', new ext_goto('1', '${QAGENT}', $agent_context));
$q['member'] = is_array($q['member']) ? $q['member'] : array();
foreach ($q['member'] as $qm) {
if (strtoupper(substr($qm, 0, 1)) == 'L') {
$tm = preg_replace("/[^0-9#\\,*]/", "", $qm);
$tma = explode(',', $tm);
$qmembers[$exten][] = $tma[0];
}
}
}
if (!$amp_conf['DYNAMICHINTS'] && ($que_code != '' || $que_pause_code != '' || $que_callers_code != '')) {
$qpenalty = $astman->database_show('QPENALTY');
$qc = array();
foreach (array_keys($qpenalty) as $key) {
$key = explode('/', $key);
if ($key[3] == 'agents') {
$qc[$key[4]][] = $key[2];
}
}
// Make sure we have all the devices
//
if (!isset($device_list)) {
$device_list = core_devices_list("all", 'full', true);
$device_list = is_array($device_list) ? $device_list : array();
}
}
// Create *45 all queue toggle
//
if ($que_code != '') {
$ext->add($c, $que_code, '', new ext_goto('start', 's', 'app-all-queue-toggle'));
// create a generic one for any phones that don't get a specific one created since we only
// create them for phones we know have queues but who knows what is provisioned on the phones
//
$ext->add($c, '_' . $que_code . '*X.', '', new ext_goto('start', 's', 'app-all-queue-toggle'));
// generate with #exec if we are using dynamic hints
//
if ($amp_conf['DYNAMICHINTS']) {
$ext->addExec($c, $amp_conf['AMPBIN'] . '/generate_queue_hints.php ' . $que_code);
} else {
$que_code_len = strlen($que_code);
$hlist = '';
foreach ($device_list as $device) {
$astman->database_del("AMPUSER/" . $device['id'], "queuehint");
//cleanup
if ($device['tech'] == 'sip' || $device['tech'] == 'iax2' || $device['tech'] == 'pjsip') {
if ($device['user'] != '' && isset($qc[$device['user']])) {
$hlist = 'Custom:QUEUE' . $device['id'] . '*' . implode('&Custom:QUEUE' . $device['id'] . '*', $qc[$device['user']]);
$astman->database_put("AMPUSER/" . $device['id'], "queuehint", $hlist);
}
}
}
$ext->addHint($c, '_' . $que_code . '*' . 'X.', '${DB(AMPUSER/${EXTEN:' . strlen($que_code . '*') . '}/queuehint)}');
}
}
// Add the static members now since so far it only has dynamic members
foreach ($qmembers as $q => $mems) {
$mems = is_array($mems) ? $mems : array();
foreach ($mems as $m) {
// If $m is not in qc already then add them, thus avoiding duplicates
if (!isset($qc[$m]) || !in_array($q, $qc[$m])) {
$qc[$m][] = (string) $q;
}
}
}
// Create *46 codes/hints
//
if ($que_pause_code != '') {
$ext->add($c, $que_pause_code, '', new ext_goto('1', 's', 'app-all-queue-pause-toggle'));
// create a generic one for any phones that don't get a specific one created since we only
// create them for phones we know have queues but who knows what is provisioned on the phones
//
$ext->add($c, '_' . $que_pause_code . '*X.', '', new ext_goto('1', 's', 'app-all-queue-pause-toggle'));
// TODO: There's a bug here $q_pause_Local isn't initialized and shoudl be something.
// Currently this can't be made into a pattern since it's the $device['user'] but the hint has the device
//
$q_pause_len = strlen($que_pause_code);
$device_list = isset($device_list) && is_array($device_list) ? $device_list : array();
foreach ($device_list as $device) {
$astman->database_del("AMPUSER/" . $device['id'], "pausequeuehint");
if ($device['user'] != '') {
$pause_all_hints = array();
if (isset($qc[$device['user']])) {
foreach ($qc[$device['user']] as $q) {
if (!$amp_conf['DYNAMICHINTS'] && ($device['tech'] == 'pjsip' || $device['tech'] == 'sip' || $device['tech'] == 'iax2')) {
// Do the real hints for below
//
if ($ast_ge_12) {
$hint = "Queue:{$q}_pause_Local/{$device['user']}@from-queue/n";
} else {
$hint = "qpause:{$q}:Local/{$device['user']}@from-queue/n";
}
$pause_all_hints[] = $hint;
$dev_len = strlen($device['id']);
$dev_len_tmp = str_repeat('X', $dev_len);
$exten_pat = "_{$que_pause_code}*{$dev_len_tmp}*{$q}";
if (!in_array($exten_pat, $hint_hash)) {
$hint_hash[] = $exten_pat;
/*
exten => *46*1999*90000,1,Gosub(app-queue-pause-toggle,s,1(90000,1999))
exten => *46*1999*90000,hint,Queue:90000_pause_Local/1999@from-queue/n
${DB(DEVICE/${EXTEN:4:4}/user)}
*/
$q_tmp = '${EXTEN:' . ($q_pause_len + $dev_len + 2) . '}';
$d_tmp = '${DB(DEVICE/${EXTEN:' . ($q_pause_len + 1) . ":{$dev_len}}/user)}";
if ($ast_ge_12) {
$hint = "Queue:{$q_tmp}_pause_Local/{$d_tmp}@from-queue/n";
} else {
$hint = "qpause:{$q_tmp}:Local/{$d_tmp}@from-queue/n";
}
$ext->add($c, $exten_pat, '', new ext_gosub('1', 's', 'app-queue-pause-toggle', $q . ',' . $device['id']));
$ext->addHint($c, $exten_pat, $hint);
}
} else {
$ext->add($c, $que_pause_code . '*' . $device['id'] . '*' . $q, '', new ext_gosub('1', 's', 'app-queue-pause-toggle', $q . ',' . $device['id']));
}
}
}
//$ext->add($c, $que_pause_code . '*' . $device['id'], '', new ext_goto('1','s','app-all-queue-pause-toggle'));
if (!empty($pause_all_hints)) {
$astman->database_put("AMPUSER/" . $device['id'], "pausequeuehint", implode('&', $pause_all_hints));
}
}
}
$ext->addHint($c, '_' . $que_pause_code . '*X.', '${DB(AMPUSER/${EXTEN:' . strlen($que_pause_code . '*') . '}/pausequeuehint)}');
}
// Create *47 codes/hints
//
if ($que_callers_code != '') {
$id = "app-queue-caller-count";
$ext->addInclude('from-internal-additional', $id);
// Add the include from from-internal
$ext->add($id, 's', '', new ext_answer());
$ext->add($id, 's', '', new ext_wait(1));
$ext->add($id, 's', '', new ext_setvar('QUEUES', '${ARG1}'));
$ext->add($id, 's', '', new ext_setvar('COUNT', '0'));
$ext->add($id, 's', '', new ext_setvar('LOOPCNT', '${FIELDQTY(QUEUES,&)}'));
$ext->add($id, 's', '', new ext_setvar('ITER', '1'));
$ext->add($id, 's', 'begin1', new ext_setvar('QUEUE', '${CUT(QUEUES,&,${ITER})}'));
$ext->add($id, 's', '', new ext_setvar('COUNT', '$[${COUNT} + ${QUEUE_WAITING_COUNT(${QUEUE})}]'));
$ext->add($id, 's', 'end1', new ext_setvar('ITER', '$[${ITER} + 1]'));
$ext->add($id, 's', '', new ext_gotoif('$[${ITER} <= ${LOOPCNT}]', 'begin1'));
$ext->add($id, 's', '', new ext_saynumber('${COUNT}'));
$ext->add($id, 's', '', new ext_playback('queue-quantity2'));
$ext->add($id, 's', '', new ext_return());
}
// We need to have a hangup here, if call is ended by the caller during Playback it will end in the
// h context and do a proper hangup and clean the blkvm if set, see #4671
$ext->add($c, 'h', '', new ext_macro('hangupcall'));
// NODEST will be the queue that this came from, so we will vector though an entry to determine the context the
// agent should be delivered to. All queue calls come here, this decides if the should go direct to from-internal
// or indirectly through from-queue-exten-only to trap extension calls and avoid their follow-me, etc.
//
$ext->add('from-queue', '_.', '', new ext_setvar('QAGENT', '${EXTEN}'));
$ext->add('from-queue', '_.', '', new ext_setvar('__FROMQ', 'true'));
//see below comments
$ext->add('from-queue', '_.', '', new ext_goto('1', '${NODEST}'));
//http://issues.freepbx.org/browse/FREEPBX-11871
//Because of local channel changes in Asterisk 12+ we end up losing track of our recording file
//This effectively "gives" back the recording file to the channel that answered the queue
if ($ast_ge_12) {
$ext->splice('macro-auto-blkvm', 's', 1, new ext_execif('$["${FROMQ}" = "true" & "${CALLFILENAME}" != "" & "${CDR(recordingfile)}" = ""]', 'Set', 'CDR(recordingfile)=${CALLFILENAME}.${MON_FMT}'));
}
$ext->addInclude($from_queue_exten_only . '-x', 'from-internal');
$ext->add($from_queue_exten_only . '-x', 'foo', '', new ext_noop('bar'));
$ext->addInclude($from_queue_exten_internal, $from_queue_exten_only);
$ext->addInclude($from_queue_exten_internal, $from_queue_exten_only . '-x');
$ext->addInclude($from_queue_exten_internal, 'from-internal');
$ext->add($from_queue_exten_internal, 'foo', '', new ext_noop('bar'));
/* create a context, from-queue-exten-only, that can be used for queues that want behavir similar to
* ringgroup where only the agent's phone will be rung, no follow-me will be pursued.
*/
$sql = "SELECT LENGTH(extension) as len FROM users GROUP BY len";
$sth = FreePBX::Database()->prepare($sql);
$sth->execute();
$rows = $sth->fetchAll(\PDO::FETCH_ASSOC);
foreach ($rows as $row) {
//make sure exten exists
$ext->add($from_queue_exten_only, '_' . str_repeat('X', $row['len']), '', new ext_gotoif('$[${DB_EXISTS(AMPUSER/${EXTEN}/cidnum)} = 0]', $from_queue_exten_only . '-x,${EXTEN},1'));
$ext->add($from_queue_exten_only, '_' . str_repeat('X', $row['len']), '', new ext_set('RingGroupMethod', 'none'));
$ext->add($from_queue_exten_only, '_' . str_repeat('X', $row['len']), '', new ext_set('QDOPTS', '${IF($["${CALLER_DEST}"!=""]?g)}${IF($["${AGENT_DEST}"!=""]?F(${AGENT_DEST}))}'));
$ext->add($from_queue_exten_only, '_' . str_repeat('X', $row['len']), 'checkrecord', new ext_set('CALLTYPE_OVERRIDE', 'external'));
// Make sure the call is tagged as external
// This means:
// If (!$fromexten) { if (!$nodest) { $fromexten = 'external' } else { $fromexten = $nodest } }
$ext->add($from_queue_exten_only, '_' . str_repeat('X', $row['len']), '', new ext_execif('$[!${LEN(${FROMEXTEN})}]', 'Set', 'FROMEXTEN=${IF(${LEN(${NODEST})}?${NODEST}:external)}'));
// Make sure the call is tagged as external
$ext->add($from_queue_exten_only, '_' . str_repeat('X', $row['len']), '', new ext_gosub('1', 's', 'sub-record-check', 'exten,${EXTEN},'));
if ($has_extension_state) {
$ext->add($from_queue_exten_only, '_' . str_repeat('X', $row['len']), '', new ext_macro('dial-one', ',${DIAL_OPTIONS}${QDOPTS},${EXTEN}'));
} else {
$ext->add($from_queue_exten_only, '_' . str_repeat('X', $row['len']), '', new ext_macro('dial', ',${DIAL_OPTIONS}${QDOPTS},${EXTEN}'));
}
$ext->add($from_queue_exten_only, '_' . str_repeat('X', $row['len']), '', new ext_gotoif('$["${CALLER_DEST}"!=""&&"${DIALSTATUS}"="ANSWER"]', '${CUT(CALLER_DEST,^,1)},${CUT(CALLER_DEST,^,2)},${CUT(CALLER_DEST,^,3)}'));
$ext->add($from_queue_exten_only, '_' . str_repeat('X', $row['len']), '', new ext_hangup());
}
if (!empty($rows)) {
$ext->add($from_queue_exten_only, 'h', '', new ext_macro('hangupcall'));
}
/*
* Adds a dynamic agent/member to a Queue
* Prompts for call-back number - in not entered, uses CIDNum
*/
if ($amp_conf['GENERATE_LEGACY_QUEUE_CODES']) {
$c = 'macro-agent-add';
// for i18n playback in multiple languages
$ext->add($c, 'lang-playback', '', new ext_gosubif('$[${DIALPLAN_EXISTS(' . $c . ',${CHANNEL(language)})}]', $c . ',${CHANNEL(language)},${ARG1}', $c . ',en,${ARG1}'));
$ext->add($c, 'lang-playback', '', new ext_return());
$exten = 's';
$ext->add($c, $exten, '', new ext_wait(1));
$ext->add($c, $exten, '', new ext_set('QUEUENO', '${ARG1}'));
$ext->add($c, $exten, '', new ext_macro('user-callerid', 'SKIPTTL'));
$ext->add($c, $exten, 'a3', new ext_read('CALLBACKNUM', 'agent-login'));
// get callback number from user
$ext->add($c, $exten, '', new ext_gotoif('$[${LEN(${CALLBACKNUM})}=0]', 'a5', 'a7'));
// if user just pressed # or timed out, use cidnum
$ext->add($c, $exten, 'a5', new ext_set('CALLBACKNUM', '${IF($[${LEN(${AMPUSER})}=0]?${CALLERID(number)}:${AMPUSER})}'));
$ext->add($c, $exten, '', new ext_set('THISDEVICE', '${DB(DEVICE/${REALCALLERIDNUM}/dial)}'));
$ext->add($c, $exten, '', new ext_gotoif('$["${CALLBACKNUM}" = ""]', 'a3'));
// if still no number, start over
$ext->add($c, $exten, 'a7', new ext_gotoif('$["${CALLBACKNUM}" = "${QUEUENO}"]', 'invalid'));
// Error, they put in the queue number
// If this is an extension only queue then EXTEN is passed as ARG3 and we make sure this is a valid extension being entered
$ext->add($c, $exten, '', new ext_gotoif('$["${ARG3}" = "EXTEN" & ${DB_EXISTS(AMPUSER/${CALLBACKNUM}/cidname)} = 0]', 'invalid'));
// If this is a restricted dynamic agent queue then check to make sure they are allowed
$ext->add($c, $exten, '', new ext_gotoif('$["${DB(QPENALTY/${QUEUENO}/dynmemberonly)}" = "yes" & ${DB_EXISTS(QPENALTY/${QUEUENO}/agents/${CALLBACKNUM})} != 1]', 'invalid'));
$ext->add($c, $exten, '', new ext_execif('$["${QREGEX}" != ""]', 'GotoIf', '$["${REGEX("${QREGEX}" ${CALLBACKNUM})}" = "0"]?invalid'));
$ext->add($c, $exten, '', new ext_execif('$["${ARG2}" != ""]', 'Authenticate', '${ARG2}'));
$ext->add($c, $exten, '', new ext_set('STATE', 'INUSE'));
$ext->add($c, $exten, '', new ext_gosub('1', 'sstate', 'app-queue-toggle'));
$ext->add($c, $exten, '', new ext_execif('$[${DB_EXISTS(AMPUSER/${CALLBACKNUM}/cidname)} = 1 & "${DB(AMPUSER/${CALLBACKNUM}/queues/qnostate)}" != "ignorestate"]', 'AddQueueMember', '${QUEUENO},Local/${CALLBACKNUM}@from-queue/n,${DB(QPENALTY/${QUEUENO}/agents/${CALLBACKNUM})},,${DB(AMPUSER/${CALLBACKNUM}/cidname)},hint:${CALLBACKNUM}@ext-local'));
$ext->add($c, $exten, '', new ext_execif('$[${DB_EXISTS(AMPUSER/${CALLBACKNUM}/cidname)} = 1 & "${DB(AMPUSER/${CALLBACKNUM}/queues/qnostate)}" = "ignorestate"]', 'AddQueueMember', '${QUEUENO},Local/${CALLBACKNUM}@from-queue/n,${DB(QPENALTY/${QUEUENO}/agents/${CALLBACKNUM})},,${DB(AMPUSER/${CALLBACKNUM}/cidname)}'));
$ext->add($c, $exten, '', new ext_execif('$[${DB_EXISTS(AMPUSER/${CALLBACKNUM}/cidname)} = 0]', 'AddQueueMember', '${QUEUENO},Local/${CALLBACKNUM}@from-queue/n,${DB(QPENALTY/${QUEUENO}/agents/${CALLBACKNUM})}'));
$ext->add($c, $exten, '', new ext_userevent('Agentlogin', 'Agent: ${CALLBACKNUM}'));
$ext->add($c, $exten, '', new ext_wait(1));
$ext->add($c, $exten, '', new ext_gosub('1', 'lang-playback', $c, 'hook_0'));
$ext->add($c, $exten, '', new ext_hangup());
$ext->add($c, $exten, '', new ext_macroexit());
$ext->add($c, $exten, 'invalid', new ext_playback('pbx-invalid'));
$ext->add($c, $exten, '', new ext_goto('a3'));
$lang = 'en';
// English
$ext->add($c, $lang, 'hook_0', new ext_playback('agent-loginok&with&extension'));
$ext->add($c, $lang, '', new ext_saydigits('${CALLBACKNUM}'));
$ext->add($c, $lang, '', new ext_return());
$lang = 'ja';
// Japanese
$ext->add($c, $lang, 'hook_0', new ext_playback('extension'));
$ext->add($c, $lang, '', new ext_saydigits('${CALLBACKNUM}'));
$ext->add($c, $lang, '', new ext_playback('jp-kara&agent-loginok'));
$ext->add($c, $lang, '', new ext_return());
/*
* Removes a dynamic agent/member from a Queue
* Prompts for call-back number - in not entered, uses CIDNum
*/
$c = 'macro-agent-del';
$ext->add($c, $exten, '', new ext_wait(1));
$ext->add($c, $exten, '', new ext_set('QUEUENO', '${ARG1}'));
$ext->add($c, $exten, '', new ext_macro('user-callerid', 'SKIPTTL'));
$ext->add($c, $exten, 'a3', new ext_read('CALLBACKNUM', 'agent-logoff'));
// get callback number from user
$ext->add($c, $exten, '', new ext_gotoif('$[${LEN(${CALLBACKNUM})}=0]', 'a5', 'a7'));
// if user just pressed # or timed out, use cidnum
$ext->add($c, $exten, 'a5', new ext_set('CALLBACKNUM', '${IF($[${LEN(${AMPUSER})}=0]?${CALLERID(number)}:${AMPUSER})}'));
$ext->add($c, $exten, '', new ext_gotoif('$["${CALLBACKNUM}" = ""]', 'a3'));
// if still no number, start over
$ext->add($c, $exten, '', new ext_set('STATE', 'NOT_INUSE'));
$ext->add($c, $exten, '', new ext_gosub('1', 'sstate', 'app-queue-toggle'));
// remove from both contexts in case left over dynamic agents after an upgrade
$ext->add($c, $exten, 'a7', new ext_removequeuemember('${QUEUENO}', 'Local/${CALLBACKNUM}@from-queue/n'));
$ext->add($c, $exten, '', new ext_removequeuemember('${QUEUENO}', 'Local/${CALLBACKNUM}@from-internal/n'));
$ext->add($c, $exten, '', new ext_userevent('RefreshQueue'));
$ext->add($c, $exten, '', new ext_wait(1));
$ext->add($c, $exten, '', new ext_playback('agent-loggedoff'));
$ext->add($c, $exten, '', new ext_hangup());
}
// GENERATE_LEGACY_QUEUE_CODES
break;
}
}
