<?php
session_start();
include_once "../functions.inc.php";
if (priv_status($_SESSION['helpdesk_user_id']) == "0" || priv_status($_SESSION['helpdesk_user_id']) == "2") {
if (isset($_POST['menu'])) {
if ($_POST['menu'] == 'new') {
if (isset($_GET['ok'])) {
?>
<div class="alert alert-success"><?php
echo lang('USERS_msg_add');
?>
</div>
<?php
}
?>
<div class="panel panel-default" id="content_worker">
<div class="panel-heading"><?php
echo lang('USERS_new');
?>
</div>
<div class="panel-body"><div class="col-md-12">
<div class="">
<div class="panel-body">
<?php
session_start();
include "../functions.inc.php";
if (validate_user($_SESSION['helpdesk_user_id'], $_SESSION['code'])) {
if ($_SESSION['helpdesk_user_id']) {
// include("head.inc.php");
// include("navbar.inc.php");
$priv_val = priv_status($_SESSION['helpdesk_user_id']);
if ($priv_val == "2" || $priv_val == "0") {
?>
<div class="container">
<input type="hidden" id="main_last_new_ticket" value="<?php
echo get_last_ticket_new($_SESSION['helpdesk_user_id']);
?>
">
<div class="page-header" style="margin-top: -15px;">
<div class="row">
<div class="col-md-6"> <h3><i class="fa fa-bar-chart-o"></i> <?php
echo lang('ALLSTATS_main');
?>
</h3></div>
</div>
</div>
<div id="footer" >
<div class="container-fluid">
<div class="col-md-8">
<p class="text-muted credit"><small>Designed by <a href="mailto:info@rustem.com.ua">Y.Snisar</a> (с) 2014.</p>
</small>
</div>
<?php
if (priv_status($_SESSION['helpdesk_user_id']) == "0") {
$pri = "куратор";
}
if (priv_status($_SESSION['helpdesk_user_id']) == "1") {
$pri = "користувач";
}
?>
<div class="col-md-4">
</div>
</div>
</div>
<?php
if ($lang == "ua") {
$lang = "uk";
}
?>
<!--
<script type="text/javascript">
var MyHOSTNAME = "<?php
echo $CONF['hostname'];
?>
";
</center></p>
</div>
<?php
}
}
?>
</div>
<?php
if (priv_status($user_id) == "0" || priv_status($user_id) == "2") {
?>
<div class="text-center"><ul id="example_workers" class="pagination pagination-sm"></ul></div>
<input type="hidden" id="cur_page" value="1">
<input type="hidden" id="total_pages" value="<?php
echo get_total_pages_workers();
?>
">
<?php
}
?>
<?php
}
?>
<?php
}
}
if ($_POST['menu'] == 'arch') {
$page = $_POST['page'];
$perpage = '10';
if (isset($_SESSION['hd.rustem_list_arch'])) {
$perpage = $_SESSION['hd.rustem_list_arch'];
}
$start_pos = ($page - 1) * $perpage;
$user_id = id_of_user($_SESSION['helpdesk_user_login']);
$unit_user = unit_of_user($user_id);
$units = explode(",", $unit_user);
$units = implode("', '", $units);
$priv_val = priv_status($user_id);
$ee = explode(",", $unit_user);
$s = 1;
foreach ($ee as $key => $value) {
$in_query = $in_query . ' :val_' . $key . ', ';
$s++;
}
$c = $s - 1;
foreach ($ee as $key => $value) {
$in_query2 = $in_query2 . ' :val_' . ($c + $key) . ', ';
}
$in_query = substr($in_query, 0, -2);
$in_query2 = substr($in_query2, 0, -2);
foreach ($ee as $key => $value) {
$vv[":val_" . $key] = $value;
}
?>
<div class="alert alert-danger"><?php
echo lang('TICKET_msg_unOK_error');
?>
</div>
<?php
}
}
if ($mode == "lock") {
$user = $_POST['user'];
$tid = $_POST['tid'];
$stmt = $dbConnection->prepare('SELECT lock_by FROM tickets where id=:tid');
$stmt->execute(array(':tid' => $tid));
$fio = $stmt->fetch(PDO::FETCH_ASSOC);
$lb = $fio['lock_by'];
$ps = priv_status($lb);
if ($lb == "0") {
$stmt = $dbConnection->prepare('update tickets set lock_by=:user, last_update=now() where id=:tid');
$stmt->execute(array(':tid' => $tid, ':user' => $user));
$unow = $_SESSION['helpdesk_user_id'];
$stmt = $dbConnection->prepare('INSERT INTO ticket_log (msg, date_op, init_user_id, ticket_id)
values (:lock, now(), :unow, :tid)');
$stmt->execute(array(':tid' => $tid, ':unow' => $unow, ':lock' => 'lock'));
?>
<div class="alert alert-success"><i class="fa fa-check"></i> <?php
echo lang('TICKET_msg_lock');
?>
</div>
<?php
function get_total_pages($menu, $id)
{
global $dbConnection;
$perpage = '10';
if ($menu == "dashboard") {
$perpage = '10';
if (isset($_SESSION['hd.rustem_list_in'])) {
$perpage = $_SESSION['hd.rustem_list_in'];
}
$unit_user = unit_of_user($id);
$priv_val = priv_status($id);
$units = explode(",", $unit_user);
$units = implode("', '", $units);
$ee = explode(",", $unit_user);
foreach ($ee as $key => $value) {
$in_query = $in_query . ' :val_' . $key . ', ';
}
$in_query = substr($in_query, 0, -2);
foreach ($ee as $key => $value) {
$vv[":val_" . $key] = $value;
}
if ($priv_val == "0") {
$res = $dbConnection->prepare("SELECT count(*) from tickets where unit_id IN (" . $in_query . ") and arch='0'");
$res->execute($vv);
$count = $res->fetch(PDO::FETCH_NUM);
$count = $count[0];
} else {
if ($priv_val == "1") {
$res = $dbConnection->prepare("SELECT count(*) from tickets where ((user_to_id=:id and arch='0') or (user_to_id='0' and unit_id IN (" . $in_query . ") and arch='0'))");
$paramss = array(':id' => $id);
$res->execute(array_merge($vv, $paramss));
$count = $res->fetch(PDO::FETCH_NUM);
$count = $count[0];
} else {
if ($priv_val == "2") {
$res = $dbConnection->prepare("SELECT count(*) from tickets where arch='0'");
$res->execute();
$count = $res->fetch(PDO::FETCH_NUM);
$count = $count[0];
}
}
}
}
if ($menu == "in") {
$perpage = '10';
if (isset($_SESSION['hd.rustem_list_in'])) {
$perpage = $_SESSION['hd.rustem_list_in'];
}
$unit_user = unit_of_user($id);
$priv_val = priv_status($id);
$units = explode(",", $unit_user);
$units = implode("', '", $units);
$ee = explode(",", $unit_user);
foreach ($ee as $key => $value) {
$in_query = $in_query . ' :val_' . $key . ', ';
}
$in_query = substr($in_query, 0, -2);
foreach ($ee as $key => $value) {
$vv[":val_" . $key] = $value;
}
if ($priv_val == "0") {
if (isset($_SESSION['hd.rustem_sort_in'])) {
if ($_SESSION['hd.rustem_sort_in'] == "ok") {
$res = $dbConnection->prepare("SELECT count(*) from tickets where unit_id IN (" . $in_query . ") and arch='0' and status=:s");
$paramss = array(':s' => '1');
$res->execute(array_merge($vv, $paramss));
$count = $res->fetch(PDO::FETCH_NUM);
$count = $count[0];
} else {
if ($_SESSION['hd.rustem_sort_in'] == "free") {
$res = $dbConnection->prepare("SELECT count(*) from tickets where unit_id IN (" . $in_query . ") and arch='0' and lock_by=:lb and status=:s");
$paramss = array(':lb' => '0', ':s' => '0');
$res->execute(array_merge($vv, $paramss));
$count = $res->fetch(PDO::FETCH_NUM);
$count = $count[0];
} else {
if ($_SESSION['hd.rustem_sort_in'] == "ilock") {
$res = $dbConnection->prepare("SELECT count(*) from tickets where unit_id IN (" . $in_query . ") and arch='0' and lock_by=:lb");
$paramss = array(':lb' => $id);
$res->execute(array_merge($vv, $paramss));
$count = $res->fetch(PDO::FETCH_NUM);
$count = $count[0];
} else {
if ($_SESSION['hd.rustem_sort_in'] == "lock") {
$res = $dbConnection->prepare("SELECT count(*) from tickets where unit_id IN (" . $in_query . ") and arch='0' and (lock_by<>:lb and lock_by<>0) and (status=0)");
$paramss = array(':lb' => $id);
$res->execute(array_merge($vv, $paramss));
$count = $res->fetch(PDO::FETCH_NUM);
$count = $count[0];
}
}
}
}
}
if (!isset($_SESSION['hd.rustem_sort_in'])) {
$res = $dbConnection->prepare("SELECT count(*) from tickets where unit_id IN (" . $in_query . ") and arch='0'");
$res->execute($vv);
$count = $res->fetch(PDO::FETCH_NUM);
$count = $count[0];
}
} else {
if ($priv_val == "1") {
if (isset($_SESSION['hd.rustem_sort_in'])) {
if ($_SESSION['hd.rustem_sort_in'] == "ok") {
$res = $dbConnection->prepare("SELECT count(*) from tickets where ((user_to_id=:id and arch='0') or (user_to_id='0' and unit_id IN (" . $in_query . ") and arch='0')) and status=:s");
$paramss = array(':id' => $id, ':s' => '1');
$res->execute(array_merge($vv, $paramss));
$count = $res->fetch(PDO::FETCH_NUM);
$count = $count[0];
} else {
if ($_SESSION['hd.rustem_sort_in'] == "free") {
$res = $dbConnection->prepare("SELECT count(*) from tickets where ((user_to_id=:id and arch='0') or (user_to_id='0' and unit_id IN (" . $in_query . ") and arch='0')) and lock_by=:lb and status=:s");
$paramss = array(':id' => $id, ':lb' => '0', ':s' => '0');
$res->execute(array_merge($vv, $paramss));
$count = $res->fetch(PDO::FETCH_NUM);
$count = $count[0];
} else {
if ($_SESSION['hd.rustem_sort_in'] == "ilock") {
$res = $dbConnection->prepare("SELECT count(*) from tickets where ((user_to_id=:id and arch='0') or (user_to_id='0' and unit_id IN (" . $in_query . ") and arch='0')) and lock_by=:lb");
$paramss = array(':id' => $id, ':lb' => $id);
$res->execute(array_merge($vv, $paramss));
$count = $res->fetch(PDO::FETCH_NUM);
$count = $count[0];
} else {
if ($_SESSION['hd.rustem_sort_in'] == "lock") {
$res = $dbConnection->prepare("SELECT count(*) from tickets where ((user_to_id=:id and arch='0') or (user_to_id='0' and unit_id IN (" . $in_query . ") and arch='0')) and (lock_by<>:lb and lock_by<>0) and (status=0)");
$paramss = array(':id' => $id, ':lb' => $id);
$res->execute(array_merge($vv, $paramss));
$count = $res->fetch(PDO::FETCH_NUM);
$count = $count[0];
}
}
}
}
}
if (!isset($_SESSION['hd.rustem_sort_in'])) {
$res = $dbConnection->prepare("SELECT count(*) from tickets where ((user_to_id=:id and arch='0') or (user_to_id='0' and unit_id IN (" . $in_query . ") and arch='0'))");
$paramss = array(':id' => $id);
$res->execute(array_merge($vv, $paramss));
$count = $res->fetch(PDO::FETCH_NUM);
$count = $count[0];
}
} else {
if ($priv_val == "2") {
if (isset($_SESSION['hd.rustem_sort_in'])) {
if ($_SESSION['hd.rustem_sort_in'] == "ok") {
$res = $dbConnection->prepare("SELECT count(*) from tickets where arch='0' and status=:s");
$res->execute(array(':s' => '1'));
$count = $res->fetch(PDO::FETCH_NUM);
$count = $count[0];
} else {
if ($_SESSION['hd.rustem_sort_in'] == "free") {
$res = $dbConnection->prepare("SELECT count(*) from tickets where arch='0' and lock_by=:lb and status=:s");
$res->execute(array(':lb' => '0', ':s' => '0'));
$count = $res->fetch(PDO::FETCH_NUM);
$count = $count[0];
} else {
if ($_SESSION['hd.rustem_sort_in'] == "ilock") {
$res = $dbConnection->prepare("SELECT count(*) from tickets where arch='0' and lock_by=:lb");
$res->execute(array(':lb' => $id));
$count = $res->fetch(PDO::FETCH_NUM);
$count = $count[0];
} else {
if ($_SESSION['hd.rustem_sort_in'] == "lock") {
$res = $dbConnection->prepare("SELECT count(*) from tickets where arch='0' and (lock_by<>:lb and lock_by<>0) and (status=0)");
$res->execute(array(':lb' => $id));
$count = $res->fetch(PDO::FETCH_NUM);
$count = $count[0];
}
}
}
}
}
if (!isset($_SESSION['hd.rustem_sort_in'])) {
$res = $dbConnection->prepare("SELECT count(*) from tickets where arch='0'");
$res->execute();
$count = $res->fetch(PDO::FETCH_NUM);
$count = $count[0];
}
}
}
}
}
if ($menu == "out") {
$perpage = '10';
if (isset($_SESSION['hd.rustem_list_out'])) {
$perpage = $_SESSION['hd.rustem_list_out'];
}
if (isset($_SESSION['hd.rustem_sort_out'])) {
if ($_SESSION['hd.rustem_sort_out'] == "ok") {
$res = $dbConnection->prepare("SELECT count(*) from tickets where user_init_id=:id and arch='0' and status=:s");
$res->execute(array(':id' => $id, ':s' => '1'));
$count = $res->fetch(PDO::FETCH_NUM);
$count = $count[0];
} else {
if ($_SESSION['hd.rustem_sort_out'] == "free") {
$res = $dbConnection->prepare("SELECT count(*) from tickets where user_init_id=:id and arch='0' and lock_by=:lb and status=:s");
$res->execute(array(':id' => $id, ':lb' => '0', ':s' => '0'));
$count = $res->fetch(PDO::FETCH_NUM);
$count = $count[0];
} else {
if ($_SESSION['hd.rustem_sort_out'] == "ilock") {
$res = $dbConnection->prepare("SELECT count(*) from tickets where user_init_id=:id and arch='0' and lock_by=:lb");
$res->execute(array(':id' => $id, ':lb' => $id));
$count = $res->fetch(PDO::FETCH_NUM);
$count = $count[0];
} else {
if ($_SESSION['hd.rustem_sort_out'] == "lock") {
$res = $dbConnection->prepare("SELECT count(*) from tickets where user_init_id=:id and arch='0' and (lock_by<>:lb and lock_by<>0) and (status=0)");
$res->execute(array(':id' => $id, ':lb' => $id));
$count = $res->fetch(PDO::FETCH_NUM);
$count = $count[0];
}
}
}
}
}
if (!isset($_SESSION['hd.rustem_sort_out'])) {
$res = $dbConnection->prepare("SELECT count(*) from tickets where user_init_id=:id and arch='0'");
$res->execute(array(':id' => $id));
$count = $res->fetch(PDO::FETCH_NUM);
$count = $count[0];
}
}
if ($menu == "arch") {
$perpage = '10';
if (isset($_SESSION['hd.rustem_list_arch'])) {
$perpage = $_SESSION['hd.rustem_list_arch'];
}
$unit_user = unit_of_user($id);
$priv_val = priv_status($id);
$units = explode(",", $unit_user);
$units = implode("', '", $units);
$ee = explode(",", $unit_user);
$s = 1;
foreach ($ee as $key => $value) {
$in_query = $in_query . ' :val_' . $key . ', ';
$s++;
}
$c = $s - 1;
foreach ($ee as $key => $value) {
$in_query2 = $in_query2 . ' :val_' . ($c + $key) . ', ';
}
$in_query = substr($in_query, 0, -2);
$in_query2 = substr($in_query2, 0, -2);
foreach ($ee as $key => $value) {
$vv[":val_" . $key] = $value;
}
foreach ($ee as $key => $value) {
$vv2[":val_" . ($c + $key)] = $value;
}
if ($priv_val == "0") {
$res = $dbConnection->prepare("SELECT count(*) from tickets where (unit_id IN (" . $in_query . ") or user_init_id=:id) and arch='1'");
$paramss = array(':id' => $id);
$res->execute(array_merge($vv, $paramss));
$count = $res->fetch(PDO::FETCH_NUM);
$count = $count[0];
} else {
if ($priv_val == "1") {
$res = $dbConnection->prepare("SELECT count(*) from tickets\n\t\t\t\t\t\t\twhere (user_to_id=:id and unit_id IN (" . $in_query . ") and arch='1') or\n\t\t\t\t\t\t\t(user_to_id='0' and unit_id IN (" . $in_query2 . ") and arch='1') or\n\t\t\t\t\t\t\t(user_init_id=:id2 and arch='1')");
$paramss = array(':id' => $id, ':id2' => $id);
$res->execute(array_merge($vv, $vv2, $paramss));
$count = $res->fetch(PDO::FETCH_NUM);
$count = $count[0];
} else {
if ($priv_val == "2") {
$res = $dbConnection->prepare("SELECT count(*) from tickets where arch='1'");
$res->execute();
$count = $res->fetch(PDO::FETCH_NUM);
$count = $count[0];
}
}
}
}
if ($menu == "client") {
$res = $dbConnection->prepare("SELECT count(*) from clients");
$res->execute();
$count = $res->fetch(PDO::FETCH_NUM);
$count = $count[0];
}
if ($count != 0) {
$pages_count = ceil($count / $perpage);
return $pages_count;
} else {
$pages_count = 0;
return $pages_count;
}
return $count;
}
</div>
<?php
$user_id = id_of_user($_SESSION['helpdesk_user_login']);
$unit_user = unit_of_user($user_id);
$ps = priv_status($user_id);
$lo = "no";
/////////если пользователь///////////////////////////////////////////////////////////////////////////////////////////
if ($ps == 1) {
//ЗАявка не выполнена ИЛИ выполнена мной
//ЗАявка не заблокирована ИЛИ заблокирована мной
if ($row['user_init_id'] == $user_id) {
$lo = "yes";
}
if ($row['user_init_id'] != $user_id) {
if ($status_ok == 0 || $status_ok == 1 && $ok_by == $user_id) {
if ($lock_by == 0 || $lock_by == $user_id) {
$lo = "yes";
}
}
}
