function response($chatid, $typing, $admin, $checksum = '', $copage = '')
{
$type_limit = 5;
$chat_limit = time() - $GLOBALS['conf']['chat_timeout'];
$this->response = '|';
if ($admin == 'true') {
$this->result = $GLOBALS['db']->query('SELECT * FROM `sessions` WHERE `chatid`="' . $chatid . '"');
if ($this->result[0]['alert'] !== 'hold' && $this->result[0]['alert'] !== 'holding') {
$GLOBALS['db']->query('UPDATE `sessions` SET `timeo`=UNIX_TIMESTAMP() WHERE `chatid`="' . $chatid . '"');
}
if ($this->result = $GLOBALS['db']->query('SELECT * FROM `sessions` WHERE `chatid`="' . $chatid . '" ORDER BY `id` DESC LIMIT 1')) {
if ($this->result[0]['typeg'] !== '0') {
$this->response .= 'typing|';
if ($this->result[0]['typeg'] < $type_limit) {
$GLOBALS['db']->query('UPDATE `sessions` SET `typeg`="0" WHERE `chatid`="' . $chatid . '"');
}
}
if ($this->result[0]['timeg'] < $chat_limit) {
$this->response .= 'close|';
}
} else {
$this->response .= 'close|';
}
if ($checksum !== '' && intval($checksum) !== intval($this->checksum($chatid, $admin))) {
$this->response .= 'display|';
}
if ($message = $this->get_message($admin, $chatid)) {
$this->response .= 'message:' . $message . '|';
}
if ($this->allow_transfer($admin, $chatid)) {
$this->response .= 'upload|';
}
if ($filesize = $this->get_files($admin, $chatid)) {
$this->response .= 'download:' . $filesize . ':' . $_SESSION['hcl_' . $chatid]['fileid'] . '|';
}
if ($this->get_transfer($admin, $chatid)) {
$this->response .= 'transfer-yes|';
$this->response .= 'transfer-operator:' . $_SESSION['hcl_' . $chatid]['operator'] . '|';
$this->response .= 'transfer-department:' . $_SESSION['hcl_' . $chatid]['department'] . '|';
}
if ($GLOBALS['chat']->no_transfer($admin, $chatid)) {
$this->response .= 'transfer-no|';
}
if ($checksum !== '') {
if ($typing == 'true') {
$GLOBALS['db']->query('UPDATE `sessions` SET `typeo`=UNIX_TIMESTAMP() WHERE `chatid`="' . $chatid . '"');
} else {
$GLOBALS['db']->query('UPDATE `sessions` SET `typeo`="0" WHERE `chatid`="' . $chatid . '"');
}
}
} else {
$GLOBALS['db']->query('UPDATE `sessions` SET `timeg`=UNIX_TIMESTAMP() WHERE `chatid`="' . $chatid . '"');
if ($this->result = $GLOBALS['db']->query('SELECT * FROM `sessions` WHERE `chatid`="' . $chatid . '" ORDER BY `id` DESC LIMIT 1')) {
if ($this->result[0]['typeo'] !== '0') {
$this->response .= 'typing|';
if ($this->result[0]['typeo'] < $type_limit) {
$GLOBALS['db']->query('UPDATE `sessions` SET `typeo`="0" WHERE `chatid`="' . $chatid . '"');
}
}
if ($this->result[0]['timeo'] < $chat_limit) {
$this->response .= 'close|';
}
} else {
$this->response .= 'close|';
}
if ($checksum !== '' && intval($checksum) !== intval($this->checksum($chatid, $admin))) {
$this->response .= 'display|';
}
if ($message = $this->get_message($admin, $chatid)) {
$this->response .= 'message:' . $message . '|';
}
if ($push = $this->get_push()) {
$this->response .= 'push:' . $push . '|';
$this->keep_awake($admin, $chatid);
}
if ($this->allow_transfer($admin, $chatid)) {
$this->response .= 'upload|';
}
if ($this->hold($admin, $chatid)) {
$this->response .= 'hold|';
}
if ($this->resume($admin, $chatid)) {
$this->response .= 'resume|';
}
if ($filesize = $this->get_files($admin, $chatid)) {
$this->response .= 'download:' . $filesize . ':' . $_SESSION['hcl_' . $chatid]['fileid'] . '|';
}
if ($this->get_transfer($admin, $chatid)) {
$this->response .= 'transfer-yes|';
$this->response .= 'transfer-operator:' . $_SESSION['hcl_' . $chatid]['operator'] . '|';
$this->response .= 'transfer-department:' . $_SESSION['hcl_' . $chatid]['department'] . '|';
}
if ($GLOBALS['chat']->no_transfer($admin, $chatid)) {
$this->response .= 'transfer-no|';
}
if ($GLOBALS['cobrowse']->started()) {
$this->response .= 'cobrowse|';
} elseif (!$GLOBALS['cobrowse']->getpage($chatid)) {
$this->response .= 'cobrowse-disconnect|';
}
if ($GLOBALS['cobrowse']->changedpage($chatid, $copage)) {
$this->response .= 'copage:' . urlencode($GLOBALS['cobrowse']->getpage($chatid)) . '|';
}
if ($forms = $GLOBALS['cobrowse']->getforms($chatid, 'false')) {
foreach ($forms as $key => $val) {
$this->response .= 'coforms:' . $forms[$key]['type'] . ':' . rawurlencode(html_to_char(html_to_char($forms[$key]['name']))) . ':' . rawurlencode(html_to_char(html_to_char($forms[$key]['value']))) . '|';
}
}
if ($marker = $GLOBALS['cobrowse']->getmarker($chatid)) {
$this->response .= 'comarker:' . $marker['type'] . ':' . $marker['x'] . ':' . $marker['y'] . '|';
}
if ($GLOBALS['cobrowse']->clearmarkers($chatid, 'false')) {
$this->response .= 'comarker-clear|';
}
if ($GLOBALS['cobrowse']->enabled($chatid)) {
$this->response .= 'cobrowse-allow|';
} else {
$this->response .= 'cobrowse-disallow|';
}
if ($typing == 'true') {
$GLOBALS['db']->query('UPDATE `sessions` SET `typeg`=UNIX_TIMESTAMP() WHERE `chatid`="' . $chatid . '"');
} else {
$GLOBALS['db']->query('UPDATE `sessions` SET `typeg`="0" WHERE `chatid`="' . $chatid . '"');
}
}
return $this->response;
}
function get($chatid = '', $id = '', $admin = '')
{
if ($chatid == '' && $id == '') {
$this->transcripts = array();
if ($GLOBALS['auth']->admin() && $admin == 'admin') {
if ($this->result = $GLOBALS['db']->query('SELECT * FROM `departments` WHERE 1')) {
foreach ($this->result as $key => $val) {
if ($this->result2 = $GLOBALS['db']->query('SELECT * FROM `transcripts` WHERE `departmentid`="' . $this->result[$key]['id'] . '" ORDER BY `timestamp` DESC')) {
foreach ($this->result2 as $key2 => $val2) {
$this->result2[$key2]['time'] = gmdate('G:i:s D jS F Y', $this->result2[$key2]['timestamp'] + 3600 * $GLOBALS['conf']['offset']);
}
$this->transcripts = array_merge($this->transcripts, array(array('name' => $GLOBALS['department']->name($this->result[$key]['id']), 'transcript' => $this->result2)));
}
}
}
} else {
if ($this->result = $GLOBALS['db']->query('SELECT * FROM `assigns` WHERE `operatorid`="' . $GLOBALS['operator']->id() . '"')) {
foreach ($this->result as $key => $val) {
if ($this->result2 = $GLOBALS['db']->query('SELECT * FROM `transcripts` WHERE `departmentid`="' . $this->result[$key]['departmentid'] . '" AND `operatorid`="' . $GLOBALS['operator']->id() . '" ORDER BY `timestamp` DESC')) {
foreach ($this->result2 as $key2 => $val2) {
$this->result2[$key2]['time'] = gmdate('G:i:s D jS F Y', $this->result2[$key2]['timestamp'] + 3600 * $GLOBALS['conf']['offset']);
}
$this->transcripts = array_merge($this->transcripts, array(array('name' => $GLOBALS['department']->name($this->result[$key]['departmentid']), 'transcript' => $this->result2)));
}
}
}
}
return $this->transcripts;
} elseif ($id !== '') {
$this->transcripts = array();
if ($this->result = $GLOBALS['db']->query('SELECT * FROM `transcripts` WHERE `id`="' . $id . '"')) {
if ($GLOBALS['auth']->admin() && $admin == 'admin') {
$this->transcripts['id'] = $this->result[0]['id'];
$this->transcripts['nick'] = $this->result[0]['guest'];
$this->transcripts['operator'] = $GLOBALS['operator']->name($this->result[0]['operatorid']);
$this->transcripts['department'] = $GLOBALS['department']->name($this->result[0]['departmentid']);
$this->transcripts['email'] = $GLOBALS['department']->email($this->result[0]['departmentid']);
$this->transcripts['time'] = gmdate('G:i:s D jS F Y', $this->result[0]['timestamp'] + 3600 * $GLOBALS['conf']['offset']);
$this->transcripts['chat'] = rawurldecode($this->result[0]['transcript']);
return $this->transcripts;
} elseif ($this->result2 = $GLOBALS['db']->query('SELECT * FROM `assigns` WHERE `operatorid`="' . $GLOBALS['operator']->id() . '"')) {
foreach ($this->result2 as $key => $val) {
if ($this->result2[$key]['departmentid'] == $this->result[0]['departmentid']) {
$this->transcripts['id'] = $this->result[0]['id'];
$this->transcripts['nick'] = $this->result[0]['guest'];
$this->transcripts['operator'] = $GLOBALS['operator']->name($this->result[0]['operatorid']);
$this->transcripts['department'] = $GLOBALS['department']->name($this->result[0]['departmentid']);
$this->transcripts['email'] = $GLOBALS['department']->email($this->result[0]['departmentid']);
$this->transcripts['time'] = gmdate('G:i:s D jS F Y', $this->result[0]['timestamp'] + 3600 * $GLOBALS['conf']['offset']);
$this->transcripts['chat'] = rawurldecode($this->result[0]['transcript']);
return $this->transcripts;
}
}
}
} else {
return false;
}
} else {
$this->chat = '';
$this->result = $GLOBALS['db']->query('SELECT * FROM `traffic` WHERE `id`="' . $chatid . '"');
if ($this->result2 = $GLOBALS['db']->query('SELECT * FROM `chat` WHERE `chatid`="' . $chatid . '" ORDER BY `timestamp` ASC')) {
foreach ($this->result2 as $key => $val) {
$this->timestamp = gmdate('G:i:s', $this->result2[$key]['timestamp'] + 3600 * $GLOBALS['conf']['offset']);
if ($this->result2[$key]['x'] == 'o') {
$this->text = html_to_char(rawurldecode($this->result2[$key]['message'])) . ' ';
$this->text = preg_replace("/%%user%%/i", $_SESSION['hcl_' . $chatid]['guest'], $this->text);
$this->text = preg_replace("/url:(.*?) /i", "<a href=\"\\1\" target=\"_blank\">\\1</a> ", $this->text);
$this->text = preg_replace("/image:(.*?) /i", "<img src=\"\\1\" alt=\"image\" /> ", $this->text);
$this->text = preg_replace("/email:(.*?) /i", "<a href=\"\\1\">\\1</a> ", $this->text);
$this->text = preg_replace("/push:(.*?) /i", "<i>Pushed Page: \\1</i> ", $this->text);
$this->text = substr($this->text, 0, -1);
$this->text = '<span class="operator"><i>(' . $this->timestamp . ')</i> <b>' . $_SESSION['hcl_' . $chatid]['operator'] . ':</b> ' . char_to_html($this->text) . '</span><br />';
} else {
$this->text = '<span class="guest"><i>(' . $this->timestamp . ')</i> <b>' . $_SESSION['hcl_' . $chatid]['guest'] . ':</b> ' . rawurldecode($this->result2[$key]['message']) . '</span><br />';
}
$this->chat = $this->chat . $this->text;
}
return $this->chat;
} else {
return 'Error';
}
}
}