function hesk_mergeTickets($merge_these, $merge_into)
{
global $hesk_settings, $hesklang, $hesk_db_link;
/* Target ticket must not be in the "merge these" list */
if (in_array($merge_into, $merge_these)) {
$merge_these = array_diff($merge_these, array($merge_into));
}
/* At least 1 ticket needs to be merged with target ticket */
if (count($merge_these) < 1) {
$_SESSION['error'] = $hesklang['merr1'];
return false;
}
/* Make sure target ticket exists */
$res = hesk_dbQuery("SELECT `id`,`trackid`,`category` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `id`='" . intval($merge_into) . "' LIMIT 1");
if (hesk_dbNumRows($res) != 1) {
$_SESSION['error'] = $hesklang['merr2'];
return false;
}
$ticket = hesk_dbFetchAssoc($res);
/* Make sure user has access to ticket category */
if (!hesk_okCategory($ticket['category'], 0)) {
$_SESSION['error'] = $hesklang['merr3'];
return false;
}
/* Set some variables for later */
$merge['attachments'] = '';
$merge['replies'] = array();
$merge['notes'] = array();
$sec_worked = 0;
$history = '';
$merged = '';
/* Get messages, replies, notes and attachments of tickets that will be merged */
foreach ($merge_these as $this_id) {
/* Validate ID */
if (is_array($this_id)) {
continue;
}
$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
/* Get required ticket information */
$res = hesk_dbQuery("SELECT `id`,`trackid`,`category`,`name`,`message`,`dt`,`time_worked`,`attachments` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `id`='" . intval($this_id) . "' LIMIT 1");
if (hesk_dbNumRows($res) != 1) {
continue;
}
$row = hesk_dbFetchAssoc($res);
/* Has this user access to the ticket category? */
if (!hesk_okCategory($row['category'], 0)) {
continue;
}
/* Insert ticket message as a new reply to target ticket */
hesk_dbQuery("INSERT INTO `" . hesk_dbEscape($hesk_settings['db_pfix']) . "replies` (`replyto`,`name`,`message`,`dt`,`attachments`) VALUES ('" . intval($ticket['id']) . "','" . hesk_dbEscape($row['name']) . "','" . hesk_dbEscape($row['message']) . "','" . hesk_dbEscape($row['dt']) . "','" . hesk_dbEscape($row['attachments']) . "')");
/* Update attachments */
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "attachments` SET `ticket_id`='" . hesk_dbEscape($ticket['trackid']) . "' WHERE `ticket_id`='" . hesk_dbEscape($row['trackid']) . "'");
/* Get old ticket replies and insert them as new replies */
$res = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "replies` WHERE `replyto`='" . intval($row['id']) . "' ORDER BY `id` ASC");
while ($reply = hesk_dbFetchAssoc($res)) {
hesk_dbQuery("INSERT INTO `" . hesk_dbEscape($hesk_settings['db_pfix']) . "replies` (`replyto`,`name`,`message`,`dt`,`attachments`,`staffid`,`rating`,`read`) VALUES ('" . intval($ticket['id']) . "','" . hesk_dbEscape($reply['name']) . "','" . hesk_dbEscape($reply['message']) . "','" . hesk_dbEscape($reply['dt']) . "','" . hesk_dbEscape($reply['attachments']) . "','" . intval($reply['staffid']) . "','" . intval($reply['rating']) . "','" . intval($reply['read']) . "')");
}
/* Delete replies to the old ticket */
hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "replies` WHERE `replyto`='" . intval($row['id']) . "'");
/* Get old ticket notes and insert them as new notes */
$res = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "notes` WHERE `ticket`='" . intval($row['id']) . "' ORDER BY `id` ASC");
while ($note = hesk_dbFetchAssoc($res)) {
hesk_dbQuery("INSERT INTO `" . hesk_dbEscape($hesk_settings['db_pfix']) . "notes` (`ticket`,`who`,`dt`,`message`,`attachments`) VALUES ('" . intval($ticket['id']) . "','" . intval($note['who']) . "','" . hesk_dbEscape($note['dt']) . "','" . hesk_dbEscape($note['message']) . "','" . hesk_dbEscape($note['attachments']) . "')");
}
/* Delete replies to the old ticket */
hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "notes` WHERE `ticket`='" . intval($row['id']) . "'");
/* Delete old ticket */
hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `id`='" . intval($row['id']) . "'");
/* Log that ticket has been merged */
$history .= sprintf($hesklang['thist13'], hesk_date(), $row['trackid'], $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
/* Add old ticket ID to target ticket "merged" field */
$merged .= '#' . $row['trackid'];
/* Convert old ticket "time worked" to seconds and add to $sec_worked variable */
list($hr, $min, $sec) = explode(':', $row['time_worked']);
$sec_worked += (int) $hr * 3600 + (int) $min * 60 + (int) $sec;
}
/* Convert seconds to HHH:MM:SS */
$sec_worked = hesk_getTime('0:' . $sec_worked);
// Get number of replies
$total = 0;
$staffreplies = 0;
$res = hesk_dbQuery("SELECT COUNT(*) as `cnt`, `staffid` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "replies` WHERE `replyto`=" . intval($ticket['id']) . " GROUP BY CASE WHEN `staffid` = 0 THEN 0 ELSE 1 END ASC");
while ($row = hesk_dbFetchAssoc($res)) {
$total += $row['cnt'];
$staffreplies += $row['staffid'] ? $row['cnt'] : 0;
}
$replies_sql = " `replies`={$total}, `staffreplies`={$staffreplies} , ";
// Get first staff reply
if ($staffreplies) {
$res = hesk_dbQuery("SELECT `dt`, `staffid` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "replies` WHERE `replyto`=" . intval($ticket['id']) . " AND `staffid`>0 ORDER BY `dt` ASC LIMIT 1");
$reply = hesk_dbFetchAssoc($res);
$replies_sql .= " `firstreply`='" . hesk_dbEscape($reply['dt']) . "', `firstreplyby`=" . intval($reply['staffid']) . " , ";
}
/* Update history (log) and merged IDs of target ticket */
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET {$replies_sql} `time_worked`=ADDTIME(`time_worked`, '" . hesk_dbEscape($sec_worked) . "'), `merged`=CONCAT(`merged`,'" . hesk_dbEscape($merged . '#') . "'), `history`=CONCAT(`history`,'" . hesk_dbEscape($history) . "') WHERE `id`='" . intval($merge_into) . "' LIMIT 1");
return true;
}
$hesk_error_buffer[] = $hesklang['enter_message'];
}
/* Attachments */
if ($hesk_settings['attachments']['use']) {
require HESK_PATH . 'inc/attachments.inc.php';
$attachments = array();
for ($i = 1; $i <= $hesk_settings['attachments']['max_number']; $i++) {
$att = hesk_uploadFile($i);
if ($att !== false && !empty($att)) {
$attachments[$i] = $att;
}
}
}
$myattachments = '';
/* Time spent working on ticket */
$time_worked = hesk_getTime(hesk_POST('time_worked'));
/* Any errors? */
if (count($hesk_error_buffer) != 0) {
$_SESSION['ticket_message'] = hesk_POST('message');
$_SESSION['time_worked'] = $time_worked;
// Remove any successfully uploaded attachments
if ($hesk_settings['attachments']['use']) {
hesk_removeAttachments($attachments);
}
$tmp = '';
foreach ($hesk_error_buffer as $error) {
$tmp .= "<li>{$error}</li>\n";
}
$hesk_error_buffer = $tmp;
$hesk_error_buffer = $hesklang['pcer'] . '<br /><br /><ul>' . $hesk_error_buffer . '</ul>';
hesk_process_messages($hesk_error_buffer, 'admin_ticket.php?track=' . $ticket['trackid'] . '&Refresh=' . rand(10000, 99999));
function hesk_printReplyForm()
{
global $hesklang, $hesk_settings, $ticket, $admins, $can_options, $options, $can_assign_self, $isManager;
?>
<!-- START REPLY FORM -->
<h3 class="text-left"><?php
echo $hesklang['add_reply'];
?>
</h3>
<div class="footerWithBorder"></div>
<div class="blankSpace"></div>
<form role="form" class="form-horizontal" method="post" action="admin_reply_ticket.php" enctype="multipart/form-data" name="form1" onsubmit="javascript:force_stop();return true;">
<?php
/* Ticket assigned to someone else? */
if ($ticket['owner'] && $ticket['owner'] != $_SESSION['id'] && isset($admins[$ticket['owner']])) {
hesk_show_notice($hesklang['nyt'] . ' ' . $admins[$ticket['owner']]);
}
/* Ticket locked? */
if ($ticket['locked']) {
hesk_show_notice($hesklang['tislock']);
}
// Track time worked?
if ($hesk_settings['time_worked']) {
?>
<div class="form-group">
<label for="time_worked" class="col-sm-3 control-label"><?php
echo $hesklang['ts'];
?>
:</label>
<div class="col-sm-6">
<input type="text" class="form-control" name="time_worked" id="time_worked" size="10"
value="<?php
echo isset($_SESSION['time_worked']) ? hesk_getTime($_SESSION['time_worked']) : '00:00:00';
?>
"/>
</div>
<div class="col-sm-3 text-right">
<input type="button" class="btn btn-success" onclick="ss()" id="startb"
value="<?php
echo $hesklang['start'];
?>
"/>
<input type="button" class="btn btn-danger" onclick="r()"
value="<?php
echo $hesklang['reset'];
?>
"/>
</div>
</div>
<?php
}
/* Do we have any canned responses? */
if (strlen($can_options)) {
?>
<div class="form-group">
<label for="saved_replies" class="col-sm-3 control-label"><?php
echo $hesklang['saved_replies'];
?>
:</label>
<div class="col-sm-9">
<label><input type="radio" name="mode" id="modeadd" value="1" checked="checked" /> <?php
echo $hesklang['madd'];
?>
</label><br />
<label><input type="radio" name="mode" id="moderep" value="0" /> <?php
echo $hesklang['mrep'];
?>
</label>
<select class="form-control" name="saved_replies" onchange="setMessage(this.value)">
<option value="0"> - <?php
echo $hesklang['select_empty'];
?>
- </option>
<?php
echo $can_options;
?>
</select>
</div>
</div>
<?php
}
?>
<div class="form-group">
<label for="message" class="col-sm-3 control-label"><?php
echo $hesklang['message'];
?>
: <font class="important">*</font></label>
<div class="col-sm-9">
<span id="HeskMsg">
<textarea class="form-control" name="message" id="message" rows="12" placeholder="<?php
echo htmlspecialchars($hesklang['message']);
?>
" cols="72"><?php
// Do we have any message stored in session?
if (isset($_SESSION['ticket_message'])) {
echo stripslashes(hesk_input($_SESSION['ticket_message']));
} else {
$res = hesk_dbQuery("SELECT `message` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "reply_drafts` WHERE `owner`=" . intval($_SESSION['id']) . " AND `ticket`=" . intval($ticket['id']) . " LIMIT 1");
if (hesk_dbNumRows($res) == 1) {
echo hesk_dbResult($res);
}
}
?>
</textarea></span>
</div>
</div>
<?php
/* attachments */
if ($hesk_settings['attachments']['use']) {
?>
<div class="form-group">
<label for="attachments" class="col-sm-3 control-label"><?php
echo $hesklang['attachments'];
?>
:</label>
<div class="col-sm-9">
<?php
for ($i = 1; $i <= $hesk_settings['attachments']['max_number']; $i++) {
echo '<input type="file" name="attachment[' . $i . ']" size="50" /><br />';
}
echo '<a href="Javascript:void(0)" onclick="Javascript:hesk_window(\'../file_limits.php\',250,500);return false;">' . $hesklang['ful'] . '</a>';
?>
</div>
</div>
<?php
}
?>
<div class="form-group">
<label for="options" class="col-sm-3 control-label"><?php
echo $hesklang['addop'];
?>
:</label>
<div class="col-sm-9">
<?php
if ($ticket['owner'] != $_SESSION['id'] && $can_assign_self) {
if (empty($ticket['owner'])) {
echo '<label><input type="checkbox" name="assign_self" value="1" checked="checked" /> <b>' . $hesklang['asss2'] . '</b></label><br />';
} else {
echo '<label><input type="checkbox" name="assign_self" value="1" /> ' . $hesklang['asss2'] . '</label><br />';
}
}
$statusSql = 'SELECT `ID` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'statuses` WHERE `IsStaffClosedOption` = 1';
$statusRow = hesk_dbQuery($statusSql)->fetch_assoc();
$staffClosedOptionStatus = array();
$staffClosedOptionStatus['ID'] = $statusRow['ID'];
?>
<div class="form-inline">
<label>
<input type="checkbox" name="set_priority" value="1" /> <?php
echo $hesklang['change_priority'];
?>
</label>
<select class="form-control" name="priority">
<?php
echo implode('', $options);
?>
</select>
</div>
<br />
<label>
<input type="checkbox" name="signature" value="1" checked="checked" /> <?php
echo $hesklang['attach_sign'];
?>
</label>
(<a href="profile.php"><?php
echo $hesklang['profile_settings'];
?>
</a>)
<br />
<label>
<input type="checkbox" name="no_notify" value="1" <?php
echo $_SESSION['notify_customer_reply'] && !empty($ticket['email']) ? '' : 'checked="checked" ';
?>
<?php
if (empty($ticket['email'])) {
echo 'disabled';
}
?>
> <?php
echo $hesklang['dsen'];
?>
</label><br/><br/>
<?php
if (empty($ticket['email'])) {
echo '<input type="hidden" name="no_notify" value="1">';
}
?>
<input type="hidden" name="orig_id" value="<?php
echo $ticket['id'];
?>
" />
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
" />
<div class="btn-group">
<input class="btn btn-primary" type="submit" value="<?php
echo $hesklang['submit_reply'];
?>
">
<button type="button" class="btn btn-primary dropdown-toggle" data-toggle="dropdown" aria-expanded="false">
<span class="caret"></span>
<span class="sr-only">Toggle Dropdown</span>
</button>
<ul class="dropdown-menu" role="menu">
<li><a>
<button class="dropdown-submit" type="submit" name="submit_as_customer">
<?php
echo $hesklang['sasc'];
?>
</button>
</a></li>
<li class="divider"></li>
<?php
$allStatusesRs = hesk_dbQuery('SELECT `ID`, `Key`, `TextColor` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'statuses`');
$statuses = array();
while ($row = hesk_dbFetchAssoc($allStatusesRs)) {
array_push($statuses, $row);
}
foreach ($statuses as $status) {
echo '<li><a>
<button class="dropdown-submit" type="submit" name="submit_as_status" value="' . $status['ID'] . '"">
' . $hesklang['submit_reply'] . ' ' . $hesklang['and_change_status_to'] . ' <b>
<span style="color:' . $status['TextColor'] . '">' . $hesklang[$status['Key']] . '</span></b>
</button>
</a></li>';
}
?>
</ul>
</div>
<input class="btn btn-default" type="submit" name="save_reply" value="<?php
echo $hesklang['sacl'];
?>
">
<?php
if ($isManager) {
?>
<input type="hidden" name="isManager" value="1">
<?php
}
?>
</div>
</div>
</form>
<!-- END REPLY FORM -->
<?php
}
function hesk_printReplyForm()
{
global $hesklang, $hesk_settings, $ticket, $admins, $can_options, $options, $can_assign_self;
?>
<!-- START REPLY FORM -->
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="7" height="7"><img src="../img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornerstop"></td>
<td><img src="../img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
<td class="roundcornersleft"> </td>
<td>
<h3 align="center"><?php
echo $hesklang['add_reply'];
?>
</h3>
<form method="post" action="admin_reply_ticket.php" enctype="multipart/form-data" name="form1" onsubmit="javascript:force_stop();return true;">
<br />
<?php
/* Ticket assigned to someone else? */
if ($ticket['owner'] && $ticket['owner'] != $_SESSION['id'] && isset($admins[$ticket['owner']])) {
hesk_show_notice($hesklang['nyt'] . ' ' . $admins[$ticket['owner']]);
}
/* Ticket locked? */
if ($ticket['locked']) {
hesk_show_notice($hesklang['tislock']);
}
// Track time worked?
if ($hesk_settings['time_worked']) {
?>
<div align="center">
<table class="white" style="min-width:600px;">
<tr>
<td colspan="2">
» <?php
echo $hesklang['ts'];
?>
<input type="text" name="time_worked" id="time_worked" size="10" value="<?php
echo isset($_SESSION['time_worked']) ? hesk_getTime($_SESSION['time_worked']) : '00:00:00';
?>
" />
<input type="button" class="orangebuttonsec" onmouseover="hesk_btn(this,'orangebuttonsecover');" onmouseout="hesk_btn(this,'orangebuttonsec');" onclick="ss()" id="startb" value="<?php
echo $hesklang['start'];
?>
" />
<input type="button" class="orangebuttonsec" onmouseover="hesk_btn(this,'orangebuttonsecover');" onmouseout="hesk_btn(this,'orangebuttonsec');" onclick="r()" value="<?php
echo $hesklang['reset'];
?>
" />
<br />
</td>
</tr>
</table>
</div>
<?php
}
/* Do we have any canned responses? */
if (strlen($can_options)) {
?>
<div align="center">
<table class="white" style="min-width:600px;">
<tr>
<td class="admin_gray" colspan="2"><b>» <?php
echo $hesklang['saved_replies'];
?>
</b></td>
</tr>
<tr>
<td class="admin_gray">
<label><input type="radio" name="mode" id="modeadd" value="1" checked="checked" /> <?php
echo $hesklang['madd'];
?>
</label><br />
<label><input type="radio" name="mode" id="moderep" value="0" /> <?php
echo $hesklang['mrep'];
?>
</label>
</td>
<td class="admin_gray">
<?php
echo $hesklang['select_saved'];
?>
:<br />
<select name="saved_replies" onchange="setMessage(this.value)">
<option value="0"> - <?php
echo $hesklang['select_empty'];
?>
- </option>
<?php
echo $can_options;
?>
</select>
</td>
</tr>
</table>
</div>
<?php
}
?>
<p align="center"><?php
echo $hesklang['message'];
?>
: <font class="important">*</font><br />
<span id="HeskMsg"><textarea name="message" id="message" rows="12" cols="72"><?php
// Do we have any message stored in session?
if (isset($_SESSION['ticket_message'])) {
echo stripslashes(hesk_input($_SESSION['ticket_message']));
} else {
$res = hesk_dbQuery("SELECT `message` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "reply_drafts` WHERE `owner`=" . intval($_SESSION['id']) . " AND `ticket`=" . intval($ticket['id']) . " LIMIT 1");
if (hesk_dbNumRows($res) == 1) {
echo hesk_dbResult($res);
}
}
?>
</textarea></span></p>
<?php
/* attachments */
if ($hesk_settings['attachments']['use']) {
?>
<p align="center">
<?php
echo $hesklang['attachments'] . ' (<a href="Javascript:void(0)" onclick="Javascript:hesk_window(\'../file_limits.php\',250,500);return false;">' . $hesklang['ful'] . '</a>):<br />';
for ($i = 1; $i <= $hesk_settings['attachments']['max_number']; $i++) {
echo '<input type="file" name="attachment[' . $i . ']" size="50" /><br />';
}
?>
</p>
<?php
}
?>
<div align="center">
<center>
<table>
<tr>
<td>
<?php
if ($ticket['owner'] != $_SESSION['id'] && $can_assign_self) {
if (empty($ticket['owner'])) {
echo '<label><input type="checkbox" name="assign_self" value="1" checked="checked" /> <b>' . $hesklang['asss2'] . '</b></label><br />';
} else {
echo '<label><input type="checkbox" name="assign_self" value="1" /> ' . $hesklang['asss2'] . '</label><br />';
}
}
?>
<label><input type="checkbox" name="set_priority" value="1" /> <?php
echo $hesklang['change_priority'];
?>
</label>
<select name="priority">
<?php
echo implode('', $options);
?>
</select><br />
<label><input type="checkbox" name="signature" value="1" checked="checked" /> <?php
echo $hesklang['attach_sign'];
?>
</label>
(<a href="profile.php"><?php
echo $hesklang['profile_settings'];
?>
</a>)<br />
<label><input type="checkbox" name="no_notify" value="1" <?php
echo $_SESSION['notify_customer_reply'] ? '' : 'checked="checked"';
?>
/> <?php
echo $hesklang['dsen'];
?>
</label>
</td>
</tr>
</table>
</center>
</div>
<p align="center">
<input type="hidden" name="orig_id" value="<?php
echo $ticket['id'];
?>
" />
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
" />
<input type="submit" value=" <?php
echo $hesklang['submit_reply'];
?>
" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" />
<input type="submit" name="save_reply" value="<?php
echo $hesklang['sacl'];
?>
" class="orangebuttonsec" onmouseover="hesk_btn(this,'orangebuttonsecover');" onmouseout="hesk_btn(this,'orangebuttonsec');" />
</p>
<?php
// If ticket is not locked, show additional submit options
if (!$ticket['locked']) {
?>
<p> </p>
<p align="center">
<input type="submit" name="submit_as_customer" value="<?php
echo $hesklang['sasc'];
?>
" class="orangebuttonsec" onmouseover="hesk_btn(this,'orangebuttonsecover');" onmouseout="hesk_btn(this,'orangebuttonsec');" />
<input type="submit" name="submit_as_resolved" value="<?php
echo $hesklang['submit_as'] . ' ' . $hesklang['closed'];
?>
" class="orangebuttonsec" onmouseover="hesk_btn(this,'orangebuttonsecover');" onmouseout="hesk_btn(this,'orangebuttonsec');" />
<input type="submit" name="submit_as_in_progress" value="<?php
echo $hesklang['submit_as'] . ' ' . $hesklang['in_progress'];
?>
" class="orangebuttonsec" onmouseover="hesk_btn(this,'orangebuttonsecover');" onmouseout="hesk_btn(this,'orangebuttonsec');" />
<input type="submit" name="submit_as_on_hold" value="<?php
echo $hesklang['submit_as'] . ' ' . $hesklang['on_hold'];
?>
" class="orangebuttonsec" onmouseover="hesk_btn(this,'orangebuttonsecover');" onmouseout="hesk_btn(this,'orangebuttonsec');" />
</p>
<?php
}
?>
</form>
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="../img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="../img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
<!-- END REPLY FORM -->
<?php
}
function hesk_printReplyForm()
{
global $hesklang, $hesk_settings, $ticket, $admins, $can_options, $options, $can_assign_self;
?>
<!-- START REPLY FORM -->
<div class="container addReply-title"><?php
echo $hesklang['add_reply'];
?>
</div>
<div class="container replyTicket-form">
<form method="post" action="admin_reply_ticket.php" enctype="multipart/form-data" name="form1" onsubmit="javascript:force_stop();return true;">
<br/>
<?php
/* Ticket assigned to someone else? */
/*if ($ticket['owner'] && $ticket['owner'] != $_SESSION['id'] && isset($admins[$ticket['owner']]) )
{
hesk_show_notice($hesklang['nyt'] . ' ' . $admins[$ticket['owner']]);
}*/
/* Ticket locked? */
if ($ticket['locked']) {
hesk_show_notice($hesklang['tislock']);
}
// Track time worked?
if ($hesk_settings['time_worked']) {
?>
<div class="white table-track-time-worked">
<div class="form-inline time_worked">
<label class="col-sm-2"><?php
echo $hesklang['ts'];
?>
</label>
<input class="form-control" type="text" name="time_worked" id="time_worked" size="10" value="<?php
echo isset($_SESSION['time_worked']) ? hesk_getTime($_SESSION['time_worked']) : '00:00:00';
?>
" />
<button type="button" class="btn btn-default" onclick="ss()" id="startb"><?php
echo $hesklang['start'];
?>
</button>
<button type="button" class="btn btn-default" onclick="r()"><?php
echo $hesklang['reset'];
?>
</button>
</div>
</div><!-- end table-track-time-worked-->
<br/>
<?php
}
/* Do we have any canned responses? */
if (strlen($can_options)) {
?>
<div class="white table-track-time-worked">
<div class="form-inline" style=" margin-bottom: 10px;">
<span class="admin_gray"><b>» <?php
echo $hesklang['saved_replies'];
?>
</b></span>
<div class="form-group admin_gray" style="vertical-align: top;">
<label for="modeadd"><input type="radio" name="mode" id="modeadd" value="1" checked="checked" /> <?php
echo $hesklang['madd'];
?>
</label><br />
<label for="moderep"><input type="radio" name="mode" id="moderep" value="0" /> <?php
echo $hesklang['mrep'];
?>
</label>
</div>
</div>
<div class="form-inline admin_gray" style="margin-bottom: 10px;">
<label for="selec-canned-response"><?php
echo $hesklang['select_saved'];
?>
:</label>
<select id="selec-canned-response" name="saved_replies" onchange="setMessage(this.value)">
<option value="0"> - <?php
echo $hesklang['select_empty'];
?>
- </option>
<?php
echo $can_options;
?>
</select>
</div>
</div><!-- end table-track-time-worked-->
<?php
}
?>
<div class="form-inline">
<span class="col-sm-2"><?php
echo $hesklang['message'];
?>
: <font class="important">*</font></span>
<span id="HeskMsg"><textarea name="message" id="message" rows="12" cols="72" class="HeskMsg-addReply form-control">
<?php
// Do we have any message stored in session?
if (isset($_SESSION['ticket_message'])) {
echo stripslashes(hesk_input($_SESSION['ticket_message']));
} else {
$res = hesk_dbQuery("SELECT `message` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "reply_drafts` WHERE `owner`=" . intval($_SESSION['id']) . " AND `ticket`=" . intval($ticket['id']) . " LIMIT 1");
if (hesk_dbNumRows($res) == 1) {
echo hesk_dbResult($res);
}
}
?>
</textarea></span></div>
<br/>
<div class="form-inline">
<?php
/* attachments */
if ($hesk_settings['attachments']['use']) {
?>
<?php
echo '<span class="col-sm-2">' . $hesklang['attachments'] . ':' . '</span>';
echo '<div class="form-group" id="attachments-addReply">';
for ($i = 1; $i <= $hesk_settings['attachments']['max_number']; $i++) {
echo '<input id="chooseFile-addReply" type="file" name="attachment[' . $i . ']" size="50" />';
}
echo '<span>(<a href="Javascript:void(0)" onclick="Javascript:hesk_window(\'../file_limits.php\',250,500);return false;">' . $hesklang['ful'] . '</a>)</span>';
echo ' </div>';
?>
<?php
}
?>
</div>
<br/>
<div class="first-table">
<?php
/*if ($ticket['owner'] != $_SESSION['id'] && $can_assign_self)
{
if (empty($ticket['owner']))
{
echo '<label class="container"><input type="checkbox" name="assign_self" value="1" checked="checked" /> <b>'.$hesklang['asss2'].'</b></label><br />';
}
else
{
echo '<label class="container"><input type="checkbox" name="assign_self" value="1" /> '.$hesklang['asss2'].'</label><br />';
}
}*/
?>
<div class="form-inline">
<label class="col-sm-2 control-label"><input type="checkbox" name="set_priority" value="1" /> <?php
echo $hesklang['change_priority'];
?>
</label>
<select class="form-control" name="priority">
<?php
echo implode('', $options);
?>
</select>
</div>
<br />
<!--<div class="form-inline">
<label class="col-sm-2"><input type="checkbox" name="signature" value="1" checked="checked" /> <?php
//echo $hesklang['attach_sign'];
?>
</label>
<span>(<a href="profile.php"><?php
//echo $hesklang['profile_settings'];
?>
</a>)</span>
</div>-->
<label class="container"><input type="checkbox" name="no_notify" value="1" <?php
echo $_SESSION['notify_customer_reply'] ? '' : 'checked="checked"';
?>
/> <?php
echo $hesklang['dsen'];
?>
</label>
</div><!-- end first-table-->
<br/>
<div>
<input type="hidden" name="orig_id" value="<?php
echo $ticket['id'];
?>
" />
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
" />
<input type="submit" value="<?php
echo $hesklang['submit_reply'];
?>
" class="btn btn-default submit_reply_btn" />
<input type="submit" name="save_reply" value="<?php
echo $hesklang['sacl'];
?>
" class="btn btn-default sacl_btn" />
</div>
<br/>
<?php
// If ticket is not locked, show additional submit options
if (!$ticket['locked']) {
?>
<div>
<input type="submit" name="submit_as_customer" value="<?php
echo $hesklang['sasc'];
?>
" class="btn btn-default sasc_btn" />
<input type="submit" name="submit_as_resolved" value="<?php
echo $hesklang['submit_as'] . ' ' . $hesklang['closed'];
?>
" class="btn btn-default submit_as_closed_btn" />
<input type="submit" name="submit_as_in_progress" value="<?php
echo $hesklang['submit_as'] . ' ' . $hesklang['in_progress'];
?>
" class="btn btn-default submit_as_in_progress_btn" />
<input type="submit" name="submit_as_on_hold" value="<?php
echo $hesklang['submit_as'] . ' ' . $hesklang['on_hold'];
?>
" class="btn btn-default submit_as_on_hold_btn" />
</div>
<br/>
<?php
}
?>
</form>
</div><!-- end reply-form-admin-ticket -->
<!-- END REPLY FORM -->
<?php
}
