function replaceStatusColumn()
{
global $hesk_settings;
hesk_dbConnect();
executeQuery("ALTER TABLE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` ADD COLUMN `status_int` ENUM('0','1','2','3','4','5') NOT NULL AFTER `status`;");
$ticketsRS = executeQuery("SELECT `id`, `status` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets`;");
while ($currentResult = $ticketsRS->fetch_assoc()) {
executeQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `status_int` = '" . intval($currentResult['status']) . "' WHERE `id` = " . $currentResult['id']);
}
executeQuery("ALTER TABLE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` DROP COLUMN `status`");
executeQuery("ALTER TABLE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` CHANGE COLUMN `status_int` `status` ENUM('0','1','2','3','4','5') NOT NULL");
executeQuery("DROP TABLE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses`");
}
* Removing any of the copyright notices without purchasing a license
* is expressly forbidden. To remove HESK copyright notice you must purchase
* a license for this script. For more information on how to obtain
* a license please visit the page below:
* https://www.hesk.com/buy.php
*******************************************************************************/
define('IN_SCRIPT', 1);
define('HESK_PATH', '../');
/* Get all the required files and functions */
require HESK_PATH . 'hesk_settings.inc.php';
require HESK_PATH . 'inc/common.inc.php';
require HESK_PATH . 'inc/admin_functions.inc.php';
require_once HESK_PATH . 'inc/knowledgebase_functions.inc.php';
hesk_load_database_functions();
hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();
/* Is Knowledgebase enabled? */
if (!$hesk_settings['kb_enable']) {
hesk_error($hesklang['kbdis']);
}
/* Can this user manage Knowledgebase or just view it? */
$can_man_kb = hesk_checkPermission('can_man_kb', 0);
/* Any category ID set? */
$catid = intval(hesk_GET('category', 1));
$artid = intval(hesk_GET('article', 0));
if (isset($_GET['search'])) {
$query = hesk_input(hesk_GET('search'));
} else {
$query = 0;
}
function forgot_tid()
{
global $hesk_settings, $hesklang;
require HESK_PATH . 'inc/email_functions.inc.php';
$email = hesk_validateEmail(hesk_POST('email'), 'ERR', 0) or hesk_process_messages($hesklang['enter_valid_email'], 'ticket.php?remind=1');
if (isset($_POST['open_only'])) {
$hesk_settings['open_only'] = $_POST['open_only'] == 1 ? 1 : 0;
}
/* Prepare ticket statuses */
$my_status = array(0 => $hesklang['open'], 1 => $hesklang['wait_staff_reply'], 2 => $hesklang['wait_cust_reply'], 3 => $hesklang['closed'], 4 => $hesklang['in_progress'], 5 => $hesklang['on_hold']);
/* Get ticket(s) from database */
hesk_load_database_functions();
hesk_dbConnect();
// Get tickets from the database
$res = hesk_dbQuery('SELECT * FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'tickets` FORCE KEY (`statuses`) WHERE ' . ($hesk_settings['open_only'] ? "`status` IN ('0','1','2','4','5') AND " : '') . ' ' . hesk_dbFormatEmail($email) . ' ORDER BY `status` ASC, `lastchange` DESC ');
$num = hesk_dbNumRows($res);
if ($num < 1) {
if ($hesk_settings['open_only']) {
hesk_process_messages($hesklang['noopen'], 'ticket.php?remind=1&e=' . $email);
} else {
hesk_process_messages($hesklang['tid_not_found'], 'ticket.php?remind=1&e=' . $email);
}
}
$tid_list = '';
$name = '';
$email_param = $hesk_settings['email_view_ticket'] ? '&e=' . rawurlencode($email) : '';
while ($my_ticket = hesk_dbFetchAssoc($res)) {
$name = $name ? $name : hesk_msgToPlain($my_ticket['name'], 1, 0);
$tid_list .= "\n{$hesklang['trackID']}: " . $my_ticket['trackid'] . "\n{$hesklang['subject']}: " . hesk_msgToPlain($my_ticket['subject'], 1, 0) . "\n{$hesklang['status']}: " . $my_status[$my_ticket['status']] . "\n{$hesk_settings['hesk_url']}/ticket.php?track={$my_ticket['trackid']}{$email_param}\n";
}
/* Get e-mail message for customer */
$msg = hesk_getEmailMessage('forgot_ticket_id', '', 0, 0, 1);
$msg = str_replace('%%NAME%%', $name, $msg);
$msg = str_replace('%%NUM%%', $num, $msg);
$msg = str_replace('%%LIST_TICKETS%%', $tid_list, $msg);
$msg = str_replace('%%SITE_TITLE%%', hesk_msgToPlain($hesk_settings['site_title'], 1), $msg);
$msg = str_replace('%%SITE_URL%%', $hesk_settings['site_url'], $msg);
$subject = hesk_getEmailSubject('forgot_ticket_id');
/* Send e-mail */
hesk_mail($email, $subject, $msg);
/* Show success message */
$tmp = '<b>' . $hesklang['tid_sent'] . '!</b>';
$tmp .= '<br /> <br />' . $hesklang['tid_sent2'] . '.';
$tmp .= '<br /> <br />' . $hesklang['check_spambox'];
hesk_process_messages($tmp, 'ticket.php?e=' . $email, 'SUCCESS');
exit;
}
function hesk_dbQuery($query)
{
global $hesk_last_query;
global $hesk_db_link;
global $hesklang, $hesk_settings;
if (!$hesk_db_link && !hesk_dbConnect()) {
return false;
}
$hesk_last_query = $query;
#echo "<p>EXPLAIN $query</p>\n";
if ($res = @mysqli_query($hesk_db_link, $query)) {
return $res;
} elseif ($hesk_settings['debug_mode']) {
hesk_error("{$hesklang['cant_sql']}: {$query}</p><p>{$hesklang['mysql_said']}:<br />" . mysqli_error($hesk_db_link) . "</p>");
} else {
hesk_error("{$hesklang['cant_sql']}</p><p>{$hesklang['contact_webmsater']} <a href=\"mailto:{$hesk_settings['webmaster_mail']}\">{$hesk_settings['webmaster_mail']}</a></p>");
}
}
function forgot_tid()
{
global $hesk_settings, $hesklang;
require HESK_PATH . 'inc/email_functions.inc.php';
$email = hesk_validateEmail(hesk_POST('email'), 'ERR', 0) or hesk_process_messages($hesklang['enter_valid_email'], 'ticket.php?remind=1');
/* Prepare ticket statuses */
$my_status = array(0 => $hesklang['open'], 1 => $hesklang['wait_staff_reply'], 2 => $hesklang['wait_cust_reply'], 3 => $hesklang['closed'], 4 => $hesklang['in_progress'], 5 => $hesklang['on_hold']);
/* Get ticket(s) from database */
hesk_load_database_functions();
hesk_dbConnect();
// Get tickets from the database
$res = hesk_dbQuery('SELECT * FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'tickets` FORCE KEY (`statuses`) WHERE ' . ($hesk_settings['open_only'] ? "`status` IN ('0','1','2','4','5') AND " : '') . ' ' . hesk_dbFormatEmail($email) . ' ORDER BY `status` ASC, `lastchange` DESC ');
$num = hesk_dbNumRows($res);
if ($num < 1) {
if ($hesk_settings['open_only']) {
hesk_process_messages($hesklang['noopen'], 'ticket.php?remind=1&e=' . $email);
} else {
hesk_process_messages($hesklang['tid_not_found'], 'ticket.php?remind=1&e=' . $email);
}
}
$tid_list = '';
$name = '';
$email_param = $hesk_settings['email_view_ticket'] ? '&e=' . rawurlencode($email) : '';
while ($my_ticket = hesk_dbFetchAssoc($res)) {
$name = $name ? $name : hesk_msgToPlain($my_ticket['name'], 1, 0);
$tid_list .= "\r\n{$hesklang['trackID']}: " . $my_ticket['trackid'] . "\r\n{$hesklang['subject']}: " . hesk_msgToPlain($my_ticket['subject'], 1, 0) . "\r\n{$hesklang['status']}: " . $my_status[$my_ticket['status']] . "\r\n{$hesk_settings['hesk_url']}/ticket.php?track={$my_ticket['trackid']}{$email_param}\r\n";
}
/* Get e-mail message for customer */
$msg = hesk_getEmailMessage('forgot_ticket_id', '', 0, 0, 1);
$msg = str_replace('%%NAME%%', $name, $msg);
$msg = str_replace('%%NUM%%', $num, $msg);
$msg = str_replace('%%LIST_TICKETS%%', $tid_list, $msg);
$msg = str_replace('%%SITE_TITLE%%', hesk_msgToPlain($hesk_settings['site_title'], 1), $msg);
$msg = str_replace('%%SITE_URL%%', $hesk_settings['site_url'], $msg);
$subject = hesk_getEmailSubject('forgot_ticket_id');
/* Send e-mail */
hesk_mail($email, $subject, $msg);
/* Show success message */
$tmp = '<b>' . $hesklang['tid_sent'] . '!</b>';
$tmp .= '<br /> <br />' . $hesklang['tid_sent2'] . '.';
$tmp .= '<br /> <br />' . $hesklang['check_spambox'];
hesk_process_messages($tmp, 'ticket.php?e=' . $email, 'SUCCESS');
exit;
/* Print header */
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['tid_sent'];
require_once HESK_PATH . 'inc/header.inc.php';
?>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="3"><img src="img/headerleftsm.jpg" width="3" height="25" alt="" /></td>
<td class="headersm"><?php
hesk_showTopBar($hesklang['tid_sent']);
?>
</td>
<td width="3"><img src="img/headerrightsm.jpg" width="3" height="25" alt="" /></td>
</tr>
</table>
<table width="100%" border="0" cellspacing="0" cellpadding="3">
<tr>
<td><span class="smaller"><a href="<?php
echo $hesk_settings['site_url'];
?>
" class="smaller"><?php
echo $hesk_settings['site_title'];
?>
</a> >
<a href="<?php
echo $hesk_settings['hesk_url'];
?>
" class="smaller"><?php
echo $hesk_settings['hesk_title'];
?>
</a>
> <?php
echo $hesklang['tid_sent'];
?>
</span></td>
</tr>
</table>
</td>
</tr>
<tr>
<td>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="7" height="7"><img src="img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornerstop"></td>
<td><img src="img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
<td class="roundcornersleft"> </td>
<td>
<p> </p>
<p align="center"><?php
echo $hesklang['tid_sent2'];
?>
</p>
<p align="center"><b><?php
echo $hesklang['check_spambox'];
?>
</b></p>
<p> </p>
<p align="center"><a href="<?php
echo $hesk_settings['hesk_url'];
?>
"><?php
echo $hesk_settings['hesk_title'];
?>
</a></p>
<p> </p>
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
<?php
}
function execute240Scripts()
{
global $hesk_settings;
hesk_dbConnect();
executeQuery("CREATE TABLE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "quick_help_sections` (\n `id` INT NOT NULL AUTO_INCREMENT PRIMARY KEY,\n `location` VARCHAR(100) NOT NULL,\n `show` ENUM('0','1') NOT NULL\n ) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci");
executeQuery("INSERT INTO `hesk_quick_help_sections` (`location`, `show`)\n VALUES ('create_ticket', '1')");
executeQuery("INSERT INTO `hesk_quick_help_sections` (`location`, `show`)\n VALUES ('view_ticket_form', '1')");
executeQuery("INSERT INTO `hesk_quick_help_sections` (`location`, `show`)\n VALUES ('view_ticket', '1')");
executeQuery("INSERT INTO `hesk_quick_help_sections` (`location`, `show`)\n VALUES ('knowledgebase', '1')");
}
function save()
{
global $hesklang, $hesk_settings;
//-- Before we do anything, make sure the statuses are valid.
$rows = hesk_dbQuery('SELECT * FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'statuses`');
while ($row = $rows->fetch_assoc()) {
if (!isset($_POST['s' . $row['ID'] . '_delete'])) {
validateStatus($_POST['s' . $row['ID'] . '_key'], $_POST['s' . $row['ID'] . '_textColor']);
}
}
//-- Validate the new one if at least one of the fields are used / checked
if ($_POST['sN_key'] != null || $_POST['sN_textColor'] != null || isset($_POST['sN_isClosed'])) {
validateStatus($_POST['sN_key'], $_POST['sN_textColor']);
}
hesk_dbConnect();
$wasStatusDeleted = false;
//-- Get all the status IDs
$statusesSql = 'SELECT * FROM `' . $hesk_settings['db_pfix'] . 'statuses`';
$results = hesk_dbQuery($statusesSql);
while ($row = $results->fetch_assoc()) {
//-- If the status is marked for deletion, delete it and skip everything below.
if (isset($_POST['s' . $row['ID'] . '_delete'])) {
$delete = "DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `ID` = ?";
$stmt = hesk_dbConnect()->prepare($delete);
$stmt->bind_param('i', $row['ID']);
$stmt->execute();
$wasStatusDeleted = true;
} else {
//-- Update the information in the database with what is on the page
$query = "UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` SET `Key` = ?, `TextColor` = ?, `IsClosed` = ?, `Closable` = ? WHERE `ID` = ?";
$stmt = hesk_dbConnect()->prepare($query);
$isStatusClosed = isset($_POST['s' . $row['ID'] . '_isClosed']) ? 1 : 0;
$stmt->bind_param('sssisi', $_POST['s' . $row['ID'] . '_key'], $_POST['s' . $row['ID'] . '_textColor'], $isStatusClosed, $_POST['s' . $row['ID'] . '_closable'], $row['ID']);
$stmt->execute();
}
}
//-- If any statuses were deleted, re-index them before adding a new one
if ($wasStatusDeleted) {
//-- First drop and re-add the ID column
hesk_dbQuery("ALTER TABLE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` DROP COLUMN `ID`");
hesk_dbQuery("ALTER TABLE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` ADD `ID` INT NOT NULL AUTO_INCREMENT PRIMARY KEY FIRST");
//-- Since statuses should be zero-based, but are now one-based, subtract one from each ID
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` SET `ID` = `ID`-1");
}
//-- Insert the addition if there is anything to add
if ($_POST['sN_key'] != null && $_POST['sN_textColor'] != null) {
//-- The next ID is equal to the number of rows, since the IDs are zero-indexed.
$nextValue = hesk_dbQuery('SELECT * FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'statuses`')->num_rows;
$isClosed = isset($_POST['sN_isClosed']) ? 1 : 0;
$insert = "INSERT INTO `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` (`ID`, `Key`, `TextColor`, `IsClosed`, `Closable`)\n\t\tVALUES (" . $nextValue . ", '" . hesk_dbEscape($_POST['sN_key']) . "', '" . hesk_dbEscape($_POST['sN_textColor']) . "', " . $isClosed . ", '" . hesk_dbEscape($_POST['sN_closable']) . "')";
hesk_dbQuery($insert);
}
//-- Update default status for actions
$defaultQuery = "UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` SET ";
hesk_dbConnect()->query($defaultQuery . "`IsNewTicketStatus` = 0");
$updateQuery = $defaultQuery . "`IsNewTicketStatus` = 1 WHERE `ID` = ?";
$stmt = hesk_dbConnect()->prepare($updateQuery);
$stmt->bind_param('i', $_POST['newTicket']);
$stmt->execute();
hesk_dbConnect()->query($defaultQuery . "`IsClosedByClient` = 0");
$updateQuery = $defaultQuery . "`IsClosedByClient` = 1 WHERE `ID` = ?";
$stmt = hesk_dbConnect()->prepare($updateQuery);
$stmt->bind_param('i', $_POST['closedByClient']);
$stmt->execute();
hesk_dbConnect()->query($defaultQuery . "`IsCustomerReplyStatus` = 0");
$updateQuery = $defaultQuery . "`IsCustomerReplyStatus` = 1 WHERE `ID` = ?";
$stmt = hesk_dbConnect()->prepare($updateQuery);
$stmt->bind_param('i', $_POST['replyFromClient']);
$stmt->execute();
hesk_dbConnect()->query($defaultQuery . "`IsStaffClosedOption` = 0");
$updateQuery = $defaultQuery . "`IsStaffClosedOption` = 1 WHERE `ID` = ?";
$stmt = hesk_dbConnect()->prepare($updateQuery);
$stmt->bind_param('i', $_POST['staffClosedOption']);
$stmt->execute();
hesk_dbConnect()->query($defaultQuery . "`IsStaffReopenedStatus` = 0");
$updateQuery = $defaultQuery . "`IsStaffReopenedStatus` = 1 WHERE `ID` = ?";
$stmt = hesk_dbConnect()->prepare($updateQuery);
$stmt->bind_param('i', $_POST['staffReopenedStatus']);
$stmt->execute();
hesk_dbConnect()->query($defaultQuery . "`IsDefaultStaffReplyStatus` = 0");
$updateQuery = $defaultQuery . "`IsDefaultStaffReplyStatus` = 1 WHERE `ID` = ?";
$stmt = hesk_dbConnect()->prepare($updateQuery);
$stmt->bind_param('i', $_POST['defaultStaffReplyStatus']);
$stmt->execute();
hesk_dbConnect()->query($defaultQuery . "`LockedTicketStatus` = 0");
$updateQuery = $defaultQuery . "`LockedTicketStatus` = 1 WHERE `ID` = ?";
$stmt = hesk_dbConnect()->prepare($updateQuery);
$stmt->bind_param('i', $_POST['lockedTicketStatus']);
$stmt->execute();
hesk_dbConnect()->query($defaultQuery . "`IsAutocloseOption` = 0");
$updateQuery = $defaultQuery . "`IsAutocloseOption` = 1 WHERE `ID` = ?";
$stmt = hesk_dbConnect()->prepare($updateQuery);
$stmt->bind_param('i', $_POST['autocloseTicketOption']);
$stmt->execute();
hesk_process_messages($hesklang['statuses_saved'], 'manage_statuses.php', 'SUCCESS');
}
function forgot_tid()
{
global $hesk_settings, $hesklang;
require HESK_PATH . 'inc/email_functions.inc.php';
/* Get ticket(s) from database */
hesk_dbConnect();
$email = hesk_validateEmail(hesk_POST('email'), 'ERR', 0) or hesk_process_messages($hesklang['enter_valid_email'], 'ticket.php?remind=1');
if (isset($_POST['open_only'])) {
$hesk_settings['open_only'] = $_POST['open_only'] == 1 ? 1 : 0;
}
/* Prepare ticket statuses */
$myStatusSQL = hesk_dbQuery("SELECT `ID`, `Key` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses`");
$my_status = array();
while ($myStatusRow = hesk_dbFetchAssoc($myStatusSQL)) {
$my_status[$myStatusRow['ID']] = $hesklang[$myStatusRow['Key']];
}
// Get tickets from the database
$res = hesk_dbQuery('SELECT * FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'tickets` FORCE KEY (`statuses`) WHERE ' . ($hesk_settings['open_only'] ? "`status` IN (SELECT `ID` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `IsClosed` = 0) AND " : '') . ' ' . hesk_dbFormatEmail($email) . ' ORDER BY `status` ASC, `lastchange` DESC ');
$num = hesk_dbNumRows($res);
if ($num < 1) {
if ($hesk_settings['open_only']) {
hesk_process_messages($hesklang['noopen'], 'ticket.php?remind=1&e=' . $email);
} else {
hesk_process_messages($hesklang['tid_not_found'], 'ticket.php?remind=1&e=' . $email);
}
}
$tid_list = '';
$html_tid_list = '<ul>';
$name = '';
$email_param = $hesk_settings['email_view_ticket'] ? '&e=' . rawurlencode($email) : '';
while ($my_ticket = hesk_dbFetchAssoc($res)) {
$name = $name ? $name : hesk_msgToPlain($my_ticket['name'], 1, 0);
$tid_list .= "\n {$hesklang['trackID']}: " . $my_ticket['trackid'] . "\n {$hesklang['subject']}: " . hesk_msgToPlain($my_ticket['subject'], 1, 0) . "\n {$hesklang['status']}: " . $my_status[$my_ticket['status']] . "\n {$hesk_settings['hesk_url']}/ticket.php?track={$my_ticket['trackid']}{$email_param}\n ";
$html_tid_list .= "<li>\n {$hesklang['trackID']}: " . $my_ticket['trackid'] . " <br>\n {$hesklang['subject']}: " . hesk_msgToPlain($my_ticket['subject'], 1, 0) . " <br>\n {$hesklang['status']}: " . $my_status[$my_ticket['status']] . " <br>\n {$hesk_settings['hesk_url']}/ticket.php?track={$my_ticket['trackid']}{$email_param}\n </li>";
}
$html_tid_list .= '</ul>';
/* Get e-mail message for customer */
$msg = hesk_getEmailMessage('forgot_ticket_id', '', 0, 0, 1);
$msg = processEmail($msg, $name, $num, $tid_list);
// Get HTML message for customer
$htmlMsg = hesk_getHtmlMessage('forgot_ticket_id', '', 0, 0, 1);
$htmlMsg = processEmail($htmlMsg, $name, $num, $html_tid_list);
$subject = hesk_getEmailSubject('forgot_ticket_id');
/* Send e-mail */
hesk_mail($email, $subject, $msg, $htmlMsg);
/* Show success message */
$tmp = '<b>' . $hesklang['tid_sent'] . '!</b>';
$tmp .= '<br /> <br />' . $hesklang['tid_sent2'] . '.';
$tmp .= '<br /> <br />' . $hesklang['check_spambox'];
hesk_process_messages($tmp, 'ticket.php?e=' . $email, 'SUCCESS');
exit;
/* Print header */
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['tid_sent'];
require_once HESK_PATH . 'inc/header.inc.php';
?>
<ol class="breadcrumb">
<li><a href="<?php
echo $hesk_settings['site_url'];
?>
"><?php
echo $hesk_settings['site_title'];
?>
</a></li>
<li><a href="<?php
echo $hesk_settings['hesk_url'];
?>
"><?php
echo $hesk_settings['hesk_title'];
?>
</a></li>
<li class="active"><?php
echo $hesklang['tid_sent'];
?>
</li>
</ol>
<tr>
<td>
<?php
}
function print_form()
{
global $hesk_settings, $hesklang;
global $hesk_error_buffer, $my_email, $trackingID, $do_remember, $display;
/* Print header */
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['view_ticket'];
require_once HESK_PATH . 'inc/header.inc.php';
?>
<ol class="breadcrumb">
<li><a href="<?php
echo $hesk_settings['site_url'];
?>
"><?php
echo $hesk_settings['site_title'];
?>
</a></li>
<li><a href="<?php
echo $hesk_settings['hesk_url'];
?>
"><?php
echo $hesk_settings['hesk_title'];
?>
</a></li>
<li class="active"><?php
echo $hesklang['view_ticket_nav'];
?>
</li>
</ol>
<?php
hesk_dbConnect();
$columnWidth = 'col-md-8';
$showRs = hesk_dbQuery("SELECT `show` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "quick_help_sections` WHERE `id` = 2");
$show = hesk_dbFetchAssoc($showRs);
if (!$show['show']) {
$columnWidth = 'col-md-10 col-md-offset-1';
}
?>
<div class="row">
<?php
if ($columnWidth == 'col-md-8') {
?>
<div align="left" class="col-md-4">
<div class="panel panel-default">
<div class="panel-heading">
<?php
echo $hesklang['quick_help'];
?>
</div>
<div class="panel-body">
<p><?php
echo $hesklang['quick_help_view_ticket'];
?>
</p>
</div>
</div>
</div>
<?php
}
?>
<div class="<?php
echo $columnWidth;
?>
">
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
?>
<h3 align="left"><?php
echo $hesklang['view_existing'];
?>
</h3>
<div class="footerWithBorder"></div>
<div class="blankSpace"></div>
<form action="ticket.php" class="form-horizontal" role="form" method="get" name="form2">
<div class="form-group">
<label for="track" class="col-sm-3 control-label"><?php
echo $hesklang['ticket_trackID'];
?>
</label>
<div class="col-sm-9">
<input type="text" class="form-control" name="track" id="track" maxlength="20" size="35" value="<?php
echo $trackingID;
?>
" placeholder="<?php
echo htmlspecialchars($hesklang['ticket_trackID']);
?>
">
</div>
</div>
<?php
$tmp = '';
if ($hesk_settings['email_view_ticket']) {
$tmp = 'document.form1.email.value=document.form2.e.value;';
?>
<div class="form-group">
<label for="e" class="col-sm-3 control-label"><?php
echo $hesklang['email'];
?>
</label>
<div class="col-sm-9">
<input type="text" class="form-control" id="e" name="e" size="35" value="<?php
echo $my_email;
?>
" placeholder="<?php
echo htmlspecialchars($hesklang['email']);
?>
" />
</div>
</div>
<div align="left" class="form-group">
<div class="col-sm-offset-3 col-sm-9">
<div class="checkbox">
<label>
<input type="checkbox" name="r" value="Y" <?php
echo $do_remember;
?>
/> <?php
echo $hesklang['rem_email'];
?>
</label>
</div>
</div>
</div>
<?php
}
?>
<div align="left" class="form-group">
<div class="col-sm-offset-3 col-sm-9">
<button type="submit" class="btn btn-default" value="<?php
echo $hesklang['view_ticket'];
?>
"><?php
echo $hesklang['view_ticket'];
?>
</button>
<input type="hidden" name="Refresh" value="<?php
echo rand(10000, 99999);
?>
"><input type="hidden" name="f" value="1">
<div class="blankSpace"></div>
<a href="Javascript:void(0)" onclick="javascript:hesk_toggleLayerDisplay('forgot');<?php
echo $tmp;
?>
"><?php
echo $hesklang['forgot_tid'];
?>
</a>
</div>
</div>
</form>
<div align="left" id="forgot" class="alert alert-info" style="display: <?php
echo $display;
?>
;">
<p><?php
echo $hesklang['tid_mail'];
?>
</p>
<div class="blankSpace"></div>
<form action="index.php" method="post" class="form-horizontal" name="form1">
<div class="form-group">
<label for="email" class="col-sm-3 control-label"><?php
echo $hesklang['email'];
?>
</label>
<div class="col-sm-9">
<input type="text" id="email" class="form-control" name="email" size="35" value="<?php
echo $my_email;
?>
" placeholder="<?php
echo htmlspecialchars($hesklang['email']);
?>
"/><input type="hidden" name="a" value="forgot_tid" />
</div>
</div>
<div class="form-group">
<div class="col-sm-12">
<div class="radio">
<label>
<input type="radio" name="open_only" value="1" <?php
echo $hesk_settings['open_only'] ? 'checked="checked"' : '';
?>
/><?php
echo $hesklang['oon1'];
?>
</label>
</div>
<div class="radio">
<label>
<input type="radio" name="open_only" value="0" <?php
echo !$hesk_settings['open_only'] ? 'checked="checked"' : '';
?>
/><?php
echo $hesklang['oon2'];
?>
</label>
</div>
</div>
</div>
<div class="form-group">
<div class="col-sm-offset-3 col-sm-9">
<button type="submit" class="btn btn-default" value="<?php
echo $hesklang['tid_send'];
?>
"><?php
echo $hesklang['tid_send'];
?>
</button>
</div>
</div>
</form>
</div>
</div>
</div>
<?php
require_once HESK_PATH . 'inc/footer.inc.php';
exit;
}
