* Removing any of the copyright notices without purchasing a license
* is expressly forbidden. To remove HESK copyright notice you must purchase
* a license for this script. For more information on how to obtain
* a license please visit the page below:
* https://www.hesk.com/buy.php
*******************************************************************************/
define('IN_SCRIPT', 1);
define('HESK_PATH', './');
// Get all the required files and functions
require HESK_PATH . 'hesk_settings.inc.php';
require HESK_PATH . 'inc/common.inc.php';
// Are we in maintenance mode?
hesk_check_maintenance();
// Are we in "Knowledgebase only" mode?
hesk_check_kb_only();
// What should we do?
$action = hesk_REQUEST('a');
switch ($action) {
case 'add':
hesk_session_start();
print_add_ticket();
break;
case 'forgot_tid':
hesk_session_start();
forgot_tid();
break;
default:
print_start();
}
// Print footer
}*/
if (hesk_checkPermission('can_man_settings', 0)) {
echo '
<a href="admin_settings.php"><button type="submit" class="btn btn-default ico-button" id="ico-button-settings"><label id="menu-settings">' . $hesklang['settings'] . '</label></button></a>
';
}
?>
<a href="index.php?a=logout&token=<?php
echo hesk_token_echo();
?>
"><button type="submit" class="btn btn-default ico-button" id="ico-button-logout"><label id="menu-logout"><?php
echo $hesklang['logout'];
?>
</label></button></a>
</div>
</div><!-- end menu-links-header -->
<!-- END MENU LINKS -->
<?php
// Show a notice if we are in maintenance mode
if (hesk_check_maintenance(false)) {
echo '<br />';
hesk_show_notice($hesklang['mma2'], $hesklang['mma1'], false);
}
// Show a notice if we are in "Knowledgebase only" mode
if (hesk_check_kb_only(false)) {
echo '<br />';
hesk_show_notice($hesklang['kbo2'], $hesklang['kbo1'], false);
}
function hesk_show_kb_category($catid, $is_search = 0)
{
global $hesk_settings, $hesklang;
$res = hesk_dbQuery("SELECT `name`,`parent` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "kb_categories` WHERE `id`='{$catid}' AND `type`='0' LIMIT 1");
$thiscat = hesk_dbFetchAssoc($res) or hesk_error($hesklang['kb_cat_inv']);
if ($is_search == 0) {
/* Print header */
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . hesk_htmlspecialchars($thiscat['name']);
require_once HESK_PATH . 'inc/header.inc.php';
hesk_kb_header($hesk_settings['kb_link']);
}
// If we are in "Knowledgebase only" mode show system messages
if ($catid == 1 && hesk_check_kb_only(false)) {
// Service messages
$res = hesk_dbQuery('SELECT `title`, `message`, `style` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . "service_messages` WHERE `type`='0' ORDER BY `order` ASC");
while ($sm = hesk_dbFetchAssoc($res)) {
hesk_service_message($sm);
}
}
if ($thiscat['parent']) {
$link = $thiscat['parent'] == 1 ? 'knowledgebase.php' : 'knowledgebase.php?category=' . $thiscat['parent'];
echo '<h3 class="text-left"><a href="javascript:history.go(-1)"><i class="fa fa-arrow-circle-left" data-toggle="tooltip" data-placement="top" title="' . $hesklang['back'] . '"></i></a> ' . $hesklang['kb_cat'] . ': ' . $thiscat['name'] . ' </h3>
<div class="footerWithBorder blankSpace"></div>
<div class="blankSpace"></div>
';
}
$result = hesk_dbQuery("SELECT `id`,`name`,`articles` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "kb_categories` WHERE `parent`='{$catid}' AND `type`='0' ORDER BY `cat_order` ASC");
if (hesk_dbNumRows($result) > 0) {
?>
<div class="panel panel-default">
<div class="panel-heading">
<h4 class="text-left"><?php
echo $hesklang['kb_cat_sub'];
?>
</h4>
</div>
<table class="table table-striped">
<?php
$per_col = $hesk_settings['kb_cols'];
$i = 1;
while ($cat = hesk_dbFetchAssoc($result)) {
if ($i == 1) {
echo '<tr>';
}
echo '
<td width="50%" valign="top">
<table border="0">
<tr><td><i class="fa fa-folder"></i> <a href="knowledgebase.php?category=' . $cat['id'] . '">' . $cat['name'] . '</a></td></tr>
';
/* Print most popular/sticky articles */
if ($hesk_settings['kb_numshow'] && $cat['articles']) {
$res = hesk_dbQuery("SELECT `id`,`subject`, `sticky` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "kb_articles` WHERE `catid`='{$cat['id']}' AND `type`='0' ORDER BY `sticky` DESC, `views` DESC, `art_order` ASC LIMIT " . (intval($hesk_settings['kb_numshow']) + 1));
$num = 1;
while ($art = hesk_dbFetchAssoc($res)) {
$icon = 'glyphicon glyphicon-file';
$style = '';
if ($art['sticky']) {
$icon = 'glyphicon glyphicon-pushpin';
$style = 'style="color: #FF0000"';
}
echo '
<tr>
<td ' . $style . '> <span class="' . $icon . '"></span>
<a href="knowledgebase.php?article=' . $art['id'] . '" class="article">' . $art['subject'] . '</a></td>
</tr>';
if ($num == $hesk_settings['kb_numshow']) {
break;
} else {
$num++;
}
}
if (hesk_dbNumRows($res) > $hesk_settings['kb_numshow']) {
echo '<tr><td>» <a href="knowledgebase.php?category=' . $cat['id'] . '"><i>' . $hesklang['m'] . '</i></a></td></tr>';
}
}
echo '
</table>
</td>
';
if ($i == $per_col) {
echo '</tr>';
$i = 0;
}
$i++;
}
/* Finish the table if needed */
if ($i != 1) {
for ($j = 1; $j <= $per_col; $j++) {
echo '<td width="50%"> </td>';
if ($i == $per_col) {
echo '</tr>';
break;
}
$i++;
}
}
?>
</table>
</div>
<?php
}
// END if NumRows > 0
?>
<div class="panel panel-default">
<div class="panel-heading">
<h4 class="text-left"><?php
echo $hesklang['ac_no_colon'];
?>
</h4>
</div>
<table class="table table-striped">
<tbody>
<?php
$res = hesk_dbQuery("SELECT `id`, `subject`, `sticky`, LEFT(`content`, " . max(200, $hesk_settings['kb_substrart'] * 2) . ") AS `content`, `rating` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "kb_articles` WHERE `catid`='{$catid}' AND `type`='0' ORDER BY `sticky` DESC, `art_order` ASC");
if (hesk_dbNumRows($res) == 0) {
echo '<tr><td><i>' . $hesklang['noac'] . '</i></td></tr>';
} else {
while ($article = hesk_dbFetchAssoc($res)) {
$icon = 'fa fa-file';
$color = '';
$style = '';
$txt = hesk_kbArticleContentPreview($article['content']);
if ($article['sticky']) {
$icon = 'glyphicon glyphicon-pushpin';
$style = 'style="color: #FF0000"';
}
if ($hesk_settings['kb_rating']) {
$alt = $article['rating'] ? sprintf($hesklang['kb_rated'], sprintf("%01.1f", $article['rating'])) : $hesklang['kb_not_rated'];
$rat = '<td><img src="img/star_' . hesk_round_to_half($article['rating']) * 10 . '.png" width="85" height="16" alt="' . $alt . '" title="' . $alt . '" border="0" style="vertical-align:text-bottom" /></td>';
} else {
$rat = '';
}
echo '
<tr>
<td>
<i class="' . $icon . '" ' . $style . '></i>
<a href="knowledgebase.php?article=' . $article['id'] . '">' . $article['subject'] . '</a>
<br>
<span class="indent-15">' . $txt . '</span>
</td>
' . $rat . '
</tr>';
}
}
?>
</tbody>
</table>
</div>
<?php
/* On the main KB page print out top and latest articles if needed */
if ($catid == 1) {
/* Get list of top articles */
hesk_kbTopArticles($hesk_settings['kb_popart'], 0);
/* Get list of latest articles */
hesk_kbLatestArticles($hesk_settings['kb_latest'], 0);
}
hesk_kbFooter();
}
function hesk_show_kb_category($catid, $is_search = 0)
{
global $hesk_settings, $hesklang;
$res = hesk_dbQuery("SELECT `name`,`parent` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "kb_categories` WHERE `id`='{$catid}' AND `type`='0' LIMIT 1");
$thiscat = hesk_dbFetchAssoc($res) or hesk_error($hesklang['kb_cat_inv']);
if ($is_search == 0) {
/* Print header */
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . hesk_htmlspecialchars($thiscat['name']);
require_once HESK_PATH . 'inc/header.inc.php';
hesk_kb_header($hesk_settings['kb_link']);
// If we are in "Knowledgebase only" mode show system messages
if ($catid == 1 && hesk_check_kb_only(false)) {
// Service messages
$res = hesk_dbQuery('SELECT `title`, `message`, `style` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . "service_messages` WHERE `type`='0' ORDER BY `order` ASC");
while ($sm = hesk_dbFetchAssoc($res)) {
hesk_service_message($sm);
}
}
}
if ($thiscat['parent']) {
$link = $thiscat['parent'] == 1 ? 'knowledgebase.php' : 'knowledgebase.php?category=' . $thiscat['parent'];
echo '<span class="homepageh3">» ' . $hesklang['kb_cat'] . ': ' . $thiscat['name'] . '</span>
(<a href="javascript:history.go(-1)">' . $hesklang['back'] . '</a>)
';
}
$result = hesk_dbQuery("SELECT `id`,`name`,`articles` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "kb_categories` WHERE `parent`='{$catid}' AND `type`='0' ORDER BY `cat_order` ASC");
if (hesk_dbNumRows($result) > 0) {
?>
<p>» <b><?php
echo $hesklang['kb_cat_sub'];
?>
:</b></p>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="7" height="7"><img src="img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornerstop"></td>
<td><img src="img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
<td class="roundcornersleft"> </td>
<td>
<table border="0" cellspacing="1" cellpadding="3" width="100%">
<?php
$per_col = $hesk_settings['kb_cols'];
$i = 1;
while ($cat = hesk_dbFetchAssoc($result)) {
if ($i == 1) {
echo '<tr>';
}
echo '
<td width="50%" valign="top">
<table border="0">
<tr><td><img src="img/folder.gif" width="20" height="20" alt="" style="vertical-align:middle" /><a href="knowledgebase.php?category=' . $cat['id'] . '">' . $cat['name'] . '</a></td></tr>
';
/* Print most popular/sticky articles */
if ($hesk_settings['kb_numshow'] && $cat['articles']) {
$res = hesk_dbQuery("SELECT `id`,`subject` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "kb_articles` WHERE `catid`='{$cat['id']}' AND `type`='0' ORDER BY `sticky` DESC, `views` DESC, `art_order` ASC LIMIT " . (intval($hesk_settings['kb_numshow']) + 1));
$num = 1;
while ($art = hesk_dbFetchAssoc($res)) {
echo '
<tr>
<td><img src="img/article_text.png" width="16" height="16" border="0" alt="" style="vertical-align:middle" />
<a href="knowledgebase.php?article=' . $art['id'] . '" class="article">' . $art['subject'] . '</a></td>
</tr>';
if ($num == $hesk_settings['kb_numshow']) {
break;
} else {
$num++;
}
}
if (hesk_dbNumRows($res) > $hesk_settings['kb_numshow']) {
echo '<tr><td>» <a href="knowledgebase.php?category=' . $cat['id'] . '"><i>' . $hesklang['m'] . '</i></a></td></tr>';
}
}
echo '
</table>
</td>
';
if ($i == $per_col) {
echo '</tr>';
$i = 0;
}
$i++;
}
/* Finish the table if needed */
if ($i != 1) {
for ($j = 1; $j <= $per_col; $j++) {
echo '<td width="50%"> </td>';
if ($i == $per_col) {
echo '</tr>';
break;
}
$i++;
}
}
?>
</table>
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
<?php
}
// END if NumRows > 0
?>
<p>» <b><?php
echo $hesklang['ac'];
?>
</b></p>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="7" height="7"><img src="img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornerstop"></td>
<td><img src="img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
<td class="roundcornersleft"> </td>
<td>
<?php
$res = hesk_dbQuery("SELECT `id`, `subject`, LEFT(`content`, " . max(200, $hesk_settings['kb_substrart'] * 2) . ") AS `content`, `rating` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "kb_articles` WHERE `catid`='{$catid}' AND `type`='0' ORDER BY `sticky` DESC, `art_order` ASC");
if (hesk_dbNumRows($res) == 0) {
echo '<p><i>' . $hesklang['noac'] . '</i></p>';
} else {
echo '<div align="center"><table border="0" cellspacing="1" cellpadding="3" width="100%">';
while ($article = hesk_dbFetchAssoc($res)) {
$txt = hesk_kbArticleContentPreview($article['content']);
if ($hesk_settings['kb_rating']) {
$alt = $article['rating'] ? sprintf($hesklang['kb_rated'], sprintf("%01.1f", $article['rating'])) : $hesklang['kb_not_rated'];
$rat = '<td width="1" valign="top"><img src="img/star_' . hesk_round_to_half($article['rating']) * 10 . '.png" width="85" height="16" alt="' . $alt . '" title="' . $alt . '" border="0" style="vertical-align:text-bottom" /></td>';
} else {
$rat = '';
}
echo '
<tr>
<td>
<table border="0" width="100%" cellspacing="0" cellpadding="1">
<tr>
<td width="1" valign="top"><img src="img/article_text.png" width="16" height="16" border="0" alt="" style="vertical-align:middle" /></td>
<td valign="top"><a href="knowledgebase.php?article=' . $article['id'] . '">' . $article['subject'] . '</a></td>
' . $rat . '
</tr>
</table>
<table border="0" width="100%" cellspacing="0" cellpadding="1">
<tr>
<td width="1" valign="top"><img src="img/blank.gif" width="16" height="10" style="vertical-align:middle" alt="" /></td>
<td><span class="article_list">' . $txt . '</span></td>
</tr>
</table>
</td>
</tr>';
}
echo '</table></div>';
}
?>
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
<?php
/* On the main KB page print out top and latest articles if needed */
if ($catid == 1) {
/* Get list of top articles */
hesk_kbTopArticles($hesk_settings['kb_popart'], 0);
/* Get list of latest articles */
hesk_kbLatestArticles($hesk_settings['kb_latest'], 0);
}
}
function hesk_show_kb_category($catid, $is_search = 0)
{
global $hesk_settings, $hesklang;
$res = hesk_dbQuery("SELECT `name`,`parent` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "kb_categories` WHERE `id`='{$catid}' AND `type`='0' LIMIT 1");
$thiscat = hesk_dbFetchAssoc($res) or hesk_error($hesklang['kb_cat_inv']);
if ($is_search == 0) {
/* Print header */
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . hesk_htmlspecialchars($thiscat['name']);
require_once HESK_PATH . 'inc/header.inc.php';
hesk_kb_header($hesk_settings['kb_link']);
// If we are in "Knowledgebase only" mode show system messages
if ($catid == 1 && hesk_check_kb_only(false)) {
// Service messages
$res = hesk_dbQuery('SELECT `title`, `message`, `style` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . "service_messages` WHERE `type`='0' ORDER BY `order` ASC");
while ($sm = hesk_dbFetchAssoc($res)) {
hesk_service_message($sm);
}
}
}
if ($thiscat['parent']) {
$link = $thiscat['parent'] == 1 ? 'knowledgebase.php' : 'knowledgebase.php?category=' . $thiscat['parent'];
echo '<div class="container homepageh3">' . $hesklang['kb_cat'] . ': ' . $thiscat['name'] . '</div>
<div class="container"><a href="javascript:history.go(-1)">' . '<button type="submit" class="btn btn-default goback-btn">' . $hesklang['back'] . '</button>' . '</a></div>
';
}
$result = hesk_dbQuery("SELECT `id`,`name`,`articles` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "kb_categories` WHERE `parent`='{$catid}' AND `type`='0' ORDER BY `cat_order` ASC");
if (hesk_dbNumRows($result) > 0) {
?>
<div class="container"><b><?php
echo $hesklang['kb_cat_sub'];
?>
:</b></div>
<br/>
<div class="container">
<?php
$per_col = $hesk_settings['kb_cols'];
$i = 1;
while ($cat = hesk_dbFetchAssoc($result)) {
if ($i == 1) {
echo '<div>';
}
echo '
<div class="form-group">
<div class="form-inline"><img src="img/folder.gif" width="20" height="20" alt="" style="vertical-align:middle" /><a href="knowledgebase.php?category=' . $cat['id'] . '">' . $cat['name'] . '</a></div>
';
/* Print most popular/sticky articles */
if ($hesk_settings['kb_numshow'] && $cat['articles']) {
$res = hesk_dbQuery("SELECT `id`,`subject` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "kb_articles` WHERE `catid`='{$cat['id']}' AND `type`='0' ORDER BY `sticky` DESC, `views` DESC, `art_order` ASC LIMIT " . (intval($hesk_settings['kb_numshow']) + 1));
$num = 1;
while ($art = hesk_dbFetchAssoc($res)) {
echo '
<div class="form-inline">
<img src="img/article_text.png" width="16" height="16" border="0" alt="" style="vertical-align:middle" />
<a href="knowledgebase.php?article=' . $art['id'] . '" class="article">' . $art['subject'] . '</a>
</div>';
if ($num == $hesk_settings['kb_numshow']) {
break;
} else {
$num++;
}
}
if (hesk_dbNumRows($res) > $hesk_settings['kb_numshow']) {
echo '<div>» <a href="knowledgebase.php?category=' . $cat['id'] . '"><i>' . $hesklang['m'] . '</i></a></div>';
}
}
echo '
</div>
';
if ($i == $per_col) {
echo '</div>';
$i = 0;
}
$i++;
}
/* Finish the table if needed */
if ($i != 1) {
for ($j = 1; $j <= $per_col; $j++) {
echo '';
if ($i == $per_col) {
echo '</div>';
break;
}
$i++;
}
}
?>
</div>
<?php
}
// END if NumRows > 0
if ($catid == 1) {
print "<div class='col-sm-8 col-sm-offset-2 conatiner kb-popart-latest'>";
/* Get list of top articles */
hesk_kbTopArticles($hesk_settings['kb_popart'], 0, false);
/* Get list of latest articles */
hesk_kbLatestArticles($hesk_settings['kb_latest'], 0);
print "</div>";
}
?>
<?php
}
