function hesk_ticketsByDay()
{
global $hesk_settings, $hesklang, $date_from, $date_to, $can_run_reports_full;
$tickets = array();
$totals = array('all' => 0, 'resolved' => 0, 'worked' => 0);
$dt = DateArray($date_from, $date_to);
// Pre-populate date values
foreach ($dt as $day) {
$tickets[$day] = array('all' => 0, 'resolved' => 0, 'worked' => '');
}
// SQL query for all
$res = hesk_dbQuery("SELECT DATE(`dt`) AS `mydt`, COUNT(*) AS `cnt`" . ($hesk_settings['time_worked'] ? ", SUM( TIME_TO_SEC(`time_worked`) ) AS `seconds_worked`" : '') . " FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE " . ($can_run_reports_full ? '1' : "`owner` = '" . intval($_SESSION['id']) . "'") . " AND {$hesk_settings['dt_sql']} GROUP BY `mydt`");
// Update ticket values
while ($row = hesk_dbFetchAssoc($res)) {
if (!$hesk_settings['time_worked']) {
$row['seconds_worked'] = 0;
}
$tickets[$row['mydt']]['all'] += $row['cnt'];
$tickets[$row['mydt']]['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($row['seconds_worked']) : 0;
$totals['all'] += $row['cnt'];
$totals['worked'] += $row['seconds_worked'];
}
// SQL query for resolved
$res = hesk_dbQuery("SELECT DATE(`dt`) AS `mydt`, COUNT(*) AS `cnt` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE " . ($can_run_reports_full ? '1' : "`owner` = '" . intval($_SESSION['id']) . "'") . " AND `status`='3' AND {$hesk_settings['dt_sql']} GROUP BY `mydt`");
// Update ticket values
while ($row = hesk_dbFetchAssoc($res)) {
$tickets[$row['mydt']]['resolved'] += $row['cnt'];
$totals['resolved'] += $row['cnt'];
}
// Convert total seconds worked to HH:MM:SS
$totals['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($totals['worked']) : 0;
?>
<table width="100%" cellpadding="5" style="text-align:justify;border-collapse:collapse;padding:10px;">
<tr style="border-bottom:1px solid #000000;">
<td><?php
echo $hesklang['date'];
?>
</td>
<td><?php
echo $hesklang['atik'];
?>
</td>
<td><?php
echo $hesklang['topen'];
?>
</td>
<td><?php
echo $hesklang['closed'];
?>
</td>
<?php
if ($hesk_settings['time_worked']) {
echo '<td>' . $hesklang['ts'] . '</td>';
}
?>
</tr>
<?php
$num_tickets = count($tickets);
if ($num_tickets > 10) {
?>
<tr style="border-bottom:1px solid #000000;">
<td><b><?php
echo $hesklang['totals'];
?>
</b></td>
<td><b><?php
echo $totals['all'];
?>
</b></td>
<td><b><?php
echo $totals['all'] - $totals['resolved'];
?>
</b></td>
<td><b><?php
echo $totals['resolved'];
?>
</b></td>
<?php
if ($hesk_settings['time_worked']) {
echo '<td><b>' . $totals['worked'] . '</b></td>';
}
?>
</tr>
<?php
}
$cls = '';
foreach ($tickets as $k => $d) {
$cls = $cls ? '' : 'style="background:#EEEEE8;"';
?>
<tr <?php
echo $cls;
?>
>
<td><?php
echo hesk_dateToString($k);
?>
</td>
<td><?php
echo $d['all'];
?>
</td>
<td><?php
echo $d['all'] - $d['resolved'];
?>
</td>
<td><?php
echo $d['resolved'];
?>
</td>
<?php
if ($hesk_settings['time_worked']) {
echo '<td>' . $d['worked'] . '</td>';
}
?>
</tr>
<?php
}
?>
<tr style="border-top:1px solid #000000;">
<td><b><?php
echo $hesklang['totals'];
?>
</b></td>
<td><b><?php
echo $totals['all'];
?>
</b></td>
<td><b><?php
echo $totals['all'] - $totals['resolved'];
?>
</b></td>
<td><b><?php
echo $totals['resolved'];
?>
</b></td>
<?php
if ($hesk_settings['time_worked']) {
echo '<td><b>' . $totals['worked'] . '</b></td>';
}
?>
</tr>
</table>
<p> </p>
<?php
}
function hesk_ticketsByDay()
{
global $hesk_settings, $hesklang, $date_from, $date_to, $can_run_reports_full;
$tickets = array();
$totals = array('all' => 0, 'resolved' => 0, 'worked' => 0);
$dt = DateArray($date_from, $date_to);
// Pre-populate date values
foreach ($dt as $day) {
$tickets[$day] = array('all' => 0, 'resolved' => 0, 'worked' => '');
}
// SQL query for all
$res = hesk_dbQuery("SELECT DATE(`dt`) AS `mydt`, COUNT(*) AS `cnt`" . ($hesk_settings['time_worked'] ? ", SUM( TIME_TO_SEC(`time_worked`) ) AS `seconds_worked`" : '') . " FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE " . ($can_run_reports_full ? '1' : "`owner` = '" . intval($_SESSION['id']) . "'") . " AND {$hesk_settings['dt_sql']} GROUP BY `mydt`");
// Update ticket values
while ($row = hesk_dbFetchAssoc($res)) {
if (!$hesk_settings['time_worked']) {
$row['seconds_worked'] = 0;
}
$tickets[$row['mydt']]['all'] += $row['cnt'];
$tickets[$row['mydt']]['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($row['seconds_worked']) : 0;
$totals['all'] += $row['cnt'];
$totals['worked'] += $row['seconds_worked'];
}
// SQL query for resolved
$res = hesk_dbQuery("SELECT DATE(`dt`) AS `mydt`, COUNT(*) AS `cnt` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE " . ($can_run_reports_full ? '1' : "`owner` = '" . intval($_SESSION['id']) . "'") . " AND `status` IN (SELECT `ID` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `IsClosed` = 1) AND {$hesk_settings['dt_sql']} GROUP BY `mydt`");
// Update ticket values
while ($row = hesk_dbFetchAssoc($res)) {
$tickets[$row['mydt']]['resolved'] += $row['cnt'];
$totals['resolved'] += $row['cnt'];
}
// Convert total seconds worked to HH:MM:SS
$totals['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($totals['worked']) : 0;
?>
<table class="table table-striped table-condensed">
<tr>
<th><?php
echo $hesklang['date'];
?>
</th>
<th><?php
echo $hesklang['atik'];
?>
</th>
<th><?php
echo $hesklang['topen'];
?>
</th>
<th><?php
echo $hesklang['closed_title'];
?>
</th>
<?php
if ($hesk_settings['time_worked']) {
echo '<th>' . $hesklang['ts'] . '</th>';
}
?>
</tr>
<?php
$num_tickets = count($tickets);
if ($num_tickets > 10) {
?>
<tr>
<td><b><?php
echo $hesklang['totals'];
?>
</b></td>
<td><b><?php
echo $totals['all'];
?>
</b></td>
<td><b><?php
echo $totals['all'] - $totals['resolved'];
?>
</b></td>
<td><b><?php
echo $totals['resolved'];
?>
</b></td>
<?php
if ($hesk_settings['time_worked']) {
echo '<td><b>' . $totals['worked'] . '</b></td>';
}
?>
</tr>
<?php
}
foreach ($tickets as $k => $d) {
?>
<tr>
<td><?php
echo hesk_dateToString($k);
?>
</td>
<td><?php
echo $d['all'];
?>
</td>
<td><?php
echo $d['all'] - $d['resolved'];
?>
</td>
<td><?php
echo $d['resolved'];
?>
</td>
<?php
if ($hesk_settings['time_worked']) {
echo '<td>' . $d['worked'] . '</td>';
}
?>
</tr>
<?php
}
?>
<tr>
<td><b><?php
echo $hesklang['totals'];
?>
</b></td>
<td><b><?php
echo $totals['all'];
?>
</b></td>
<td><b><?php
echo $totals['all'] - $totals['resolved'];
?>
</b></td>
<td><b><?php
echo $totals['resolved'];
?>
</b></td>
<?php
if ($hesk_settings['time_worked']) {
echo '<td><b>' . $totals['worked'] . '</b></td>';
}
?>
</tr>
</table>
<?php
}
