/**
* Standard modular run function.
*
* @return array An array of tuples: The task row to show, the number of seconds until it is due (or NULL if not on a timer), the number of things to sort out (or NULL if not on a queue), The name of the config option that controls the schedule (or NULL if no option).
*/
function run()
{
if (!addon_installed('tickets')) {
return array();
}
require_lang('tickets');
require_code('tickets');
require_code('tickets2');
$outstanding = 0;
$tickets = get_tickets(get_member(), NULL, false, true);
if (!is_null($tickets)) {
foreach ($tickets as $topic) {
if ($topic['closed'] == 0) {
$outstanding++;
}
}
}
if ($outstanding > 0) {
$status = do_template('BLOCK_MAIN_STAFF_CHECKLIST_ITEM_STATUS_0', array('_GUID' => 'g578142633c6f3d37776e82a869deb91'));
} else {
$status = do_template('BLOCK_MAIN_STAFF_CHECKLIST_ITEM_STATUS_1', array('_GUID' => 'h578142633c6f3d37776e82a869deb91'));
}
$url = build_url(array('page' => 'tickets', 'type' => 'misc'), get_module_zone('tickets'));
$tpl = do_template('BLOCK_MAIN_STAFF_CHECKLIST_ITEM', array('URL' => $url, 'STATUS' => $status, 'TASK' => do_lang_tempcode('SUPPORT_TICKETS'), 'INFO' => do_lang_tempcode('NUM_QUEUE', escape_html(integer_format($outstanding)))));
return array(array($tpl, NULL, $outstanding, NULL));
}
/**
* Standard modular run function for RSS hooks.
*
* @param string A list of categories we accept from
* @param TIME Cutoff time, before which we do not show results from
* @param string Prefix that represents the template set we use
* @set RSS_ ATOM_
* @param string The standard format of date to use for the syndication type represented in the prefix
* @param integer The maximum number of entries to return, ordering by date
* @return ?array A pair: The main syndication section, and a title (NULL: error)
*/
function run($_filters, $cutoff, $prefix, $date_string, $max)
{
if (!addon_installed('tickets')) {
return NULL;
}
if (!has_actual_page_access(get_member(), 'tickets')) {
return NULL;
}
if (is_guest()) {
return NULL;
}
require_code('tickets');
require_code('tickets2');
$ticket_types = ocfilter_to_idlist_using_callback($_filters, '', NULL, NULL, NULL, NULL, false);
if (count($ticket_types) != 0) {
$rows = array();
foreach ($ticket_types as $ticket_type) {
if (!has_category_access(get_member(), 'tickets', get_translated_text($ticket_type))) {
continue;
}
$rows = array_merge($rows, get_tickets(get_member(), $ticket_type, false, false, true));
}
} else {
$rows = get_tickets(get_member(), NULL, false, false, true);
}
require_code('feedback');
$content = new ocp_tempcode();
foreach ($rows as $i => $row) {
if ($i == $max) {
break;
}
if ($row['lasttime'] < $cutoff) {
continue;
}
$ticket_id = extract_topic_identifier($row['description']);
$ticket_type = $GLOBALS['SITE_DB']->query_value_null_ok('tickets', 'ticket_type', array('ticket_id' => $ticket_id));
$author = $row['firstusername'];
$date = date($date_string, $row['firsttime']);
$edit_date = date($date_string, $row['lasttime']);
$title = xmlentities($row['firsttitle']);
$summary = xmlentities($row['firstpost']->evaluate());
$category = '';
$category_raw = '';
if (!is_null($ticket_type)) {
$category = get_translated_text($ticket_type);
$category_raw = strval($ticket_type);
}
$view_url = build_url(array('page' => 'tickets', 'type' => 'ticket', 'id' => $ticket_id), get_module_zone('tickets'), NULL, false, false, true);
if ($prefix == 'RSS_' && get_option('is_on_comments') == '1') {
$if_comments = do_template('RSS_ENTRY_COMMENTS', array('_GUID' => 'b4f25f5cf68304f8d402bb06851489d6', 'COMMENT_URL' => $view_url, 'ID' => strval($ticket_id)));
} else {
$if_comments = new ocp_tempcode();
}
$content->attach(do_template($prefix . 'ENTRY', array('VIEW_URL' => $view_url, 'SUMMARY' => $summary, 'EDIT_DATE' => $edit_date, 'IF_COMMENTS' => $if_comments, 'TITLE' => $title, 'CATEGORY_RAW' => $category_raw, 'CATEGORY' => $category, 'AUTHOR' => $author, 'ID' => $ticket_id, 'NEWS' => '', 'DATE' => $date)));
}
require_lang('tickets');
return array($content, do_lang('SUPPORT_TICKETS'));
}
/**
* Standard modular run function for change_detection hooks. They see if their own something has changed in comparison to sample data.
*
* @param string The sample data, serialised and then MD5'd
* @return boolean Whether the something has changed
*/
function run($data)
{
if (get_param('type', 'misc') == 'misc') {
require_code('tickets');
require_code('tickets2');
$ticket_type = get_param_integer('ticket_type', NULL);
$tickets = get_tickets(get_member(), $ticket_type);
return md5(serialize($tickets)) != $data;
}
$id = get_param('id', NULL);
require_code('tickets');
require_code('tickets2');
$forum = 0;
$topic_id = 0;
$ticket_type = 0;
$_comments = get_ticket_posts($id, $forum, $topic_id, $ticket_type);
return md5(serialize($_comments)) != $data;
}
/**
* Get a dropdown of the tickets.
*
* @since 3.1.3
* @param array $args Dropdown arguments
* @param string $status Specific ticket status to look for
* @return void
*/
function wpas_tickets_dropdown($args = array(), $status = '')
{
$defaults = array('name' => 'wpas_tickets', 'id' => '', 'class' => '', 'exclude' => array(), 'selected' => '', 'select2' => true, 'please_select' => false);
/* List all tickets */
$tickets = get_tickets($status);
$options = '';
foreach ($tickets as $ticket) {
$options .= "<option value='{$ticket->ID}'>{$ticket->post_title}</option>";
}
echo wpas_dropdown(wp_parse_args($args, $defaults), $options);
}
/**
* Actualise to toggle the closed state of a ticket.
*
* @return tempcode The UI
*/
function toggle_ticket_closed()
{
$id = get_param('id');
require_code('feedback');
$action = 'CLOSE_TICKET';
// Our tickets - search them for this ticket, acting as a kind of security check (as we will only iterate through tickets we have access to)
$tickets = get_tickets(get_member(), NULL);
foreach ($tickets as $ticket) {
$ticket_id = extract_topic_identifier($ticket['description']);
if ($ticket_id == $id) {
if ($ticket['closed'] == 0) {
$action = 'OPEN_TICKET';
}
$GLOBALS['FORUM_DB']->query_update('f_topics', array('t_is_open' => $ticket['closed']), array('id' => $ticket['id']), '', 1);
}
}
$title = get_page_title($action);
$url = build_url(array('page' => '_SELF', 'type' => 'ticket', 'id' => $id), '_SELF');
if (is_guest()) {
$url = build_url(array('page' => '_SELF'), '_SELF');
}
return redirect_screen($title, $url, do_lang_tempcode('SUCCESS'));
}
<?php require '../model/functions.php'; get_header(); get_tickets(); get_footer();
define('CURR_MENU', 'tickets');
require 'inc/common.inc.php';
check_permissions(CURR_MENU, 1);
$id_ticket = intval($_POST['id_ticket']) ? intval($_POST['id_ticket']) : intval($_GET['id_ticket']);
$tpl->assign('id_ticket', $id_ticket);
if (($_POST['reply'] || $_GET['reply']) && $id_ticket) {
check_permissions(CURR_MENU, 2);
$reply_text = $_POST['confirm'] ? addslashes(htmlspecialchars($_POST['reply_text'])) : '';
$errors = array();
if (!$reply_text) {
$errors[] = $lang['errors_reply_empty'];
}
if (!$db->sql_numrows($db->sql_query("select * from tickets where id='{$id_ticket}' and id_group='{$my_group}'"))) {
$errors[] = $lang['errors_ticket_incorrect'];
}
if (count($errors) || !$_POST['confirm']) {
if ($_POST['confirm']) {
$tpl->assign('errors', $errors);
}
$tpl->display('tickets_reply.tpl');
exit;
} elseif ($_POST['confirm']) {
$db->sql_query("update tickets set reply='{$reply_text}', answered='" . time() . "' where id='{$id_ticket}'");
header("location: tickets.php?id_ticket={$id_ticket}");
exit;
}
}
//get_root_id($id_ticket);
$tickets = get_tickets($id_ticket, 0);
$tpl->assign('tickets', $tickets);
$tpl->display('tickets.tpl');
function get_tickets($id_ticket, $id_parent)
{
global $db, $id_user;
$tickets = array();
$i = 0;
if ($id_ticket) {
$sql_where = "and tickets.id='{$id_ticket}'";
} else {
$sql_where = "and tickets.id_parent='{$id_parent}'";
}
$list_res = $db->sql_query("select tickets.*, admins_groups.group_name, users_accounts.name, users_accounts.lastname, users_accounts.surname from tickets, admins_groups, users, users_accounts where tickets.id_group=admins_groups.id and tickets.id_user=users.id and tickets.id_user='******' and users_accounts.id=users.id_account {$sql_where} order by tickets.created, tickets.answered desc");
while ($tickets[$i] = $db->sql_fetchrow($list_res)) {
$tickets[$i]['sub'] = get_tickets(0, $tickets[$i]['id']);
$i++;
}
unset($tickets[count($tickets) - 1]);
return $tickets;
}
/**
* Add ticket count in admin menu item.
*
* @return boolean True if the ticket count was added, false otherwise
* @since 1.0.0
*/
public function tickets_count()
{
if (false === (bool) wpas_get_option('show_count')) {
return false;
}
global $menu, $current_user;
$args = array();
if (current_user_can('administrator') && false === boolval(wpas_get_option('admin_see_all')) || !current_user_can('administrator') && current_user_can('edit_ticket') && false === boolval(wpas_get_option('agent_see_all'))) {
$args['meta_query'][] = array('key' => '_wpas_assignee', 'value' => $current_user->ID, 'compare' => '=');
}
$count = count(get_tickets('open', $args));
if (0 === $count) {
return false;
}
foreach ($menu as $key => $value) {
if ($menu[$key][2] == 'edit.php?post_type=ticket') {
$menu[$key][0] .= ' <span class="awaiting-mod count-' . $count . '"><span class="pending-count">' . $count . '</span></span>';
}
}
return true;
}
function insert_db_row($dbh, $row)
{
$name = $row['Name'];
$email = $row['E-mail'];
# check if they are in the people table first
$pid = person_exists($dbh, $name, $email);
if (is_null($pid)) {
$pid = insert_person($dbh, $name, $email);
$oid = insert_order($dbh, $pid, $row['Spaces'], '', 1, $pid);
}
# check number of tickets
$tickets = get_tickets($dbh, $pid);
if (count($tickets) != $row['Spaces']) {
# Delete and regenerate all tickets
delete_tickets($dbh, $pid);
generate_tickets_pdf($dbh, $pid, $pid, $row);
}
# Return something useful to indicate what we just did
}
<?php
/** on vérifie si une variable de session existe */
if (!isset($_SESSION['id'])) {
/** retour à l'index */
header('Location: index.php');
}
/** sinon on récupère les données des tickets */
include_once 'model/tickets.php';
/** on vérifie si des variables sont passés par l'url */
if (isset($_GET['a_recup'])) {
/** @var array contient les données du ticket */
$ticket = get_ticket($_GET['a_recup']);
/** on vérifie si l'utilisateur a l'autorisation */
if ($_SESSION['nm_grp'] != 'Techicien' && $ticket[0]['idVisiteur'] != $_SESSION['id'] && $ticket[0]['etat_ticket'] != 'Ouvert' && $ticket[0]['etat_ticket'] != 'En Attente') {
/** retour à l'index */
header('Location: index.php?page=tickets');
}
}
/** @var array récupère tous les tickets */
$tickets = get_tickets();
/** @var array récupère tous les équipements */
$equipements = get_equipements();
/** on appel la view des tickets */
include_once 'view/tickets.php';
