if ($HELPDESK_CONFIG['search_criteria_requestor']) {
if (isset($_GET['requestor'])) {
$AppUI->setState('HelpDeskRequestor', $_GET['requestor']);
}
$requestor = $AppUI->getState('HelpDeskRequestor') !== null ? $AppUI->getState('HelpDeskRequestor') : -1;
if (isset($requestor) && strlen($requestor) > 0 && $requestor != '-1') {
$tarr[] = "hi.item_requestor='{$requestor}'";
}
// retrieve requestor list
$sql = "SELECT distinct(item_requestor) as requestor, item_requestor\n\t\t FROM helpdesk_items\n\t\t WHERE " . getCompanyPerms("item_company_id", NULL, PERM_READ) . "\n\t\t ORDER BY item_requestor";
$requestor_list = db_loadHashList($sql);
if (!$_REQUEST['project_id']) {
$selectors[] = "<td align=\"right\"><label for=\"requestor\">" . $AppUI->_('Requestor') . ":</label></td><td>" . arraySelect(arrayMerge(array('-1' => $AppUI->_('All')), $requestor_list), 'requestor', 'size="1" id="requestor" class="text" onchange="changeList()"', $requestor) . "</td>";
}
}
$where = getItemPerms();
if (count($tarr)) {
$where .= 'AND (' . implode("\n AND ", $tarr) . ') ';
}
$sql = "SELECT hi.*,\n CONCAT(co.contact_first_name,' ',co.contact_last_name) assigned_fullname,\n co.contact_email as assigned_email,\n p.project_id,\n p.project_name,\n p.project_color_identifier\n FROM helpdesk_items hi\n LEFT JOIN users u2 ON u2.user_id = hi.item_assigned_to\n LEFT JOIN contacts co ON u2.user_contact = co.contact_id\n LEFT JOIN projects p ON p.project_id = hi.item_project_id\n WHERE {$where}\n ORDER BY ";
// Do custom order by if needed, default at the end
if ($orderby == "project_name") {
$sql .= "p.project_name";
} elseif ($orderby == "item_assigned_to") {
$sql .= "assigned_fullname";
} elseif ($orderby == "item_updated") {
$sql .= "hi.item_updated";
} else {
$sql .= "hi.{$orderby}";
}
// Ascending or Descending
}
$AppUI->savePlace();
if (isset($_GET['tab'])) {
$AppUI->setState('HelpDeskIdxTab', $_GET['tab']);
}
$tab = $AppUI->getState('HelpDeskIdxTab') !== NULL ? $AppUI->getState('HelpDeskIdxTab') : 0;
// Setup the title block
$titleBlock = new CTitleBlock('Help Desk', 'helpdesk.png', $m, 'ID_HELP_HELPDESK_IDX');
if ($canEdit) {
$titleBlock->addCell('<input type="submit" class="button" value="' . $AppUI->_('new item') . '" />', '', '<form action="?m=helpdesk&a=addedit" method="post">', '</form>');
}
$titleBlock->addCrumb("?m=helpdesk", 'home');
$titleBlock->addCrumb("?m=helpdesk&a=list", 'list');
$titleBlock->addCrumb("?m=helpdesk&a=reports", 'reports');
$titleBlock->show();
$item_perms = getItemPerms();
$sql = "SELECT COUNT(item_id)\n FROM helpdesk_items\n WHERE {$item_perms}";
$numtotal = db_loadResult($sql);
/*
* Unassigned = 0
* Open = 1
* Closed = 2
* On hold = 3
* Delete = 4
* Testing = 5
*/
$sql = "SELECT COUNT(DISTINCT(item_id))\n FROM \n \thelpdesk_items\n WHERE \n \titem_assigned_to=" . $AppUI->user_id . "\n \tAND (item_status != 2)";
$nummine = db_loadResult($sql);
$sql = "SELECT COUNT(DISTINCT(item_id))\n FROM \n \thelpdesk_items\n \tLEFT JOIN helpdesk_item_status on helpdesk_items.item_id = helpdesk_item_status.status_item_id\n WHERE \n \tstatus_code = 0\n AND item_status <> 2\n AND (TO_DAYS(NOW()) - TO_DAYS(status_date) = 0)\n \tAND {$item_perms}";
$numopened = db_loadResult($sql);
$sql = "SELECT COUNT(DISTINCT(item_id))\n FROM \n \thelpdesk_items\n \tLEFT JOIN helpdesk_item_status on helpdesk_items.item_id = helpdesk_item_status.status_item_id\n WHERE \n \titem_status=2\n \tAND status_code=11\n \tAND (TO_DAYS(NOW()) - TO_DAYS(status_date) = 0)\n AND {$item_perms}";
?>
</ul>
</div>
</div>
<div class="panel panel-primary">
<div class="panel-heading">
<span class="panel-title">Items & Equipment Permissions</span>
<div class="pull-right">
<button type='button' title="Minimize Item & Equipment Permissions" class='minimize btn btn-success'><span class='glyphicon glyphicon-chevron-up'></span></button>
<button type='button' ref='getItemPerms' rel='itemPermList' class='refresh btn btn-success'><span class='glyphicon glyphicon-refresh'></span></button>
</div>
</div>
<div class="panel-body" id="itemList">
<ul class="list-group" id="itemPermList">
<?php
getItemPerms();
?>
</ul>
</div>
</div>
</div>
<div class="col-xs-6">
<div class="panel panel-primary">
<div class="panel-heading">
<span class="panel-title">Add View Permissions</span>
<div class="pull-right">
<button type='button' title="Minimize Add View Permissions" class='minimize btn btn-success'><span class='glyphicon glyphicon-chevron-up'></span></button>
</div>
</div>
$AppUI->setMsg('Access denied', UI_MSG_ERROR);
$AppUI->redirect();
}
}
$AppUI->savePlace();
if (isset($helpdeskItemTask['task_log_date'])) {
$date = new CDate($helpdeskItemTask['task_log_date']);
} else {
if (isset($_GET['date'])) {
$date = new CDate($_GET['date']);
} else {
$date = new CDate();
}
}
// get user -> help desk items
$sql = "\r\nSELECT h.*, p.project_name, c.company_name, c.company_id\r\nFROM helpdesk_items h\r\nLEFT JOIN projects p ON h.item_project_id = p.project_id \r\nLEFT JOIN companies c ON h.item_company_id = c.company_id\r\nWHERE " . getItemPerms() . "\r\nORDER by p.project_name, h.item_title\r\n";
//echo "<pre>$sql</pre>";
$res = db_exec($sql);
echo db_error();
$helpdeskItemTasks = array();
$project = array();
$companies = array();
while ($row = db_fetch_assoc($res)) {
// collect help desk items in js format
$helpdeskItemTasks[$row['item_id']] = "[{$row['item_project_id']},{$row['item_id']},'" . addslashes($row['item_title']) . "',{$row['item_company_id']}]";
// collect projects in js format
$projects[$row['item_project_id']] = "[{$row['company_id']},{$row['item_project_id']},'" . addslashes($row['project_name']) . "']";
// collect companies in normal format
$companies[$row['item_company_id']] = $row['company_name'];
}
//echo '<pre>';print_r($companies);echo '</pre>';
function vw_idx_handler($type)
{
global $m, $ipr, $ist, $AppUI;
$where = $date_field_name = $date_field_title = "";
switch ($type) {
case 0:
// Opened
$date_field_title = $AppUI->_('Opened On');
$date_field_name = "item_created";
$where .= "(TO_DAYS(NOW()) - TO_DAYS(hi.item_created) = 0)\n\t\t AND his.status_code = 0 and hi.item_status <> 2";
break;
case 1:
// Closed
$date_field_title = $AppUI->_('Closed On');
$date_field_name = "status_date";
$where .= "item_status=2\n \t AND status_code=11\n \t AND (TO_DAYS(NOW()) - TO_DAYS(status_date) = 0)";
break;
case 2:
// Mine
$date_field_title = $AppUI->_('Opened On');
$date_field_name = "item_created";
$where .= "item_assigned_to={$AppUI->user_id}\n AND item_status !=2\n AND his.status_code = 0";
break;
default:
print "Shouldn't be here (for now)";
exit(1);
}
$df = $AppUI->getPref('SHDATEFORMAT');
$tf = $AppUI->getPref('TIMEFORMAT');
$format = $df . " " . $tf;
/*
* Unassigned = 0
* Open = 1
* Closed = 2
* On hold = 3
* Delete = 4
* Testing = 5
*/
$item_perms = getItemPerms();
$sql = "SELECT hi.*,\n CONCAT(co.contact_first_name,' ',co.contact_last_name) assigned_fullname,\n co.contact_email as assigned_email,\n p.project_id,\n p.project_name,\n p.project_color_identifier,\n his.status_date\n FROM helpdesk_items hi\n LEFT JOIN helpdesk_item_status his ON his.status_item_id = hi.item_id\n LEFT JOIN users u ON u.user_id = hi.item_assigned_to\n LEFT JOIN contacts co ON co.contact_id = u.user_contact\n LEFT JOIN projects p ON p.project_id = hi.item_project_id\n WHERE {$where}\n AND {$item_perms}\n GROUP BY item_id\n ORDER BY item_id";
$items = db_loadList($sql);
?>
<table cellspacing="1" cellpadding="2" border="0" width="100%" class="tbl">
<tr>
<th><?php
echo $AppUI->_('Number');
?>
</th>
<th><?php
echo $AppUI->_('Requestor');
?>
</th>
<th><?php
echo $AppUI->_('Title');
?>
</th>
<th nowrap="nowrap"><?php
echo $AppUI->_('Assigned To');
?>
</th>
<th><?php
echo $AppUI->_('Status');
?>
</th>
<th><?php
echo $AppUI->_('Priority');
?>
</th>
<th><?php
echo $AppUI->_('Updated');
?>
</th>
<th><?php
echo $AppUI->_('Project');
?>
</th>
<th nowrap="nowrap"><?php
echo $date_field_title;
?>
</th>
</tr>
<?php
foreach ($items as $row) {
/* We need to check if the user who requested the item is still in the
system. Just because we have a requestor id does not mean we'll be
able to retrieve a full name */
if ($row[$date_field_name]) {
$date = new CDate($row[$date_field_name]);
$tc = $date->format($format);
} else {
$tc = '';
}
if ($row['status_date']) {
$datesd = new CDate($row['status_date']);
$sd = $datesd->format($format);
} else {
$sd = ' ';
}
?>
<tr>
<td nowrap="nowrap"><b><a href="?m=helpdesk&a=view&item_id=<?php
echo $row['item_id'];
?>
"><?php
echo $row['item_id'];
?>
</a></b>
<?php
echo dPshowImage(dPfindImage('ct' . $row["item_calltype"] . '.png', 'helpdesk'), 15, 17, '');
?>
</td>
<td nowrap=\"nowrap\">
<?php
if ($row["item_requestor_email"]) {
print "<a href=\"mailto: " . $row["item_requestor_email"] . "\">" . $row['item_requestor'] . "</a>";
} else {
print $row['item_requestor'];
}
?>
</td>
<td width="80%"><a href="?m=helpdesk&a=view&item_id=<?php
echo $row['item_id'];
?>
"><?php
echo $row['item_title'];
?>
</a></td>
<td align="center" nowrap="nowrap">
<?php
if ($row['assigned_email']) {
print "<a href='mailto:{$row['assigned_email']}'>{$row['assigned_fullname']}</a>";
} else {
print $row['assigned_fullname'] ? $row['assigned_fullname'] : "-";
}
?>
</td>
<td align="center" nowrap><?php
echo $AppUI->_($ist[@$row["item_status"]]);
?>
</td>
<td align="center" nowrap><?php
echo $AppUI->_($ipr[@$row["item_priority"]]);
?>
</td>
<td align="center" nowrap><?php
echo @$sd;
?>
</td>
<td align="center" style="background-color: #<?php
echo $row['project_color_identifier'];
?>
;" nowrap>
<?php
if ($row['project_id']) {
?>
<a href="./index.php?m=projects&a=view&project_id=<?php
echo $row['project_id'];
?>
" style="color: <?php
echo bestColor($row["project_color_identifier"]);
?>
;"><?php
echo $row['project_name'];
?>
</a>
<?php
} else {
?>
-
<?php
}
?>
</td>
<td nowrap="nowrap"><?php
print $tc;
?>
</td>
</tr>
<?php
}
?>
</table>
<?php
}
