$qry = "SELECT dept_id,dept_name FROM `ost_department`";
$res = mysql_query($qry);
while ($row = mysql_fetch_assoc($res)) {
echo "<option value=\"" . $row['dept_id'] . "\">" . $row['dept_name'] . "</option>\n";
}
?>
</select>
</tr>
<tr><td>Subject: </td><td><input id="subject" type='text' name="subject" value="" /></td></tr>
<tr><td> </td><td><em>Visible to client.*</em></td></tr>
<tr><td>Issue Summary: </td><td><textarea id="summary" rows="4" cols="33" > </textarea></td></tr>
<tr height="25"><td> </td><td> </td></tr>
<tr><td>Attachments: </td>
<td>
<?php
file_uploader();
?>
</td></tr>
<tr><td>Due Date: </td><td><input id='datepicker' type='text' name="duedate" value="" /></td></tr>
<tr><td>Priority: </td><td>
<select id="priority" name='priority' style="width:204px;">
<?php
$qry = "SELECT priority_id, priority_desc , priority_color FROM `ost_ticket_priority`";
$res = mysql_query($qry);
while ($row = mysql_fetch_assoc($res)) {
echo "<option style='background-color:" . $row['priority_color'] . "' value=\"" . $row['priority_id'] . "\">" . $row['priority_desc'] . "</option>\n";
}
?>
</select>
</td></tr>
<tr><td>Help Topic: </td><td>
function reply_box()
{
?>
<center>
<div id="tabs-reply" style="margin-top:10px;width:760px;text-align:left;">
<ul>
<li><a href="#postReply">Post Reply</a></li>
<li><a href="#innerNote">Post Internal Note</a></li>
<?php
if ($_SESSION['ISADMIN']) {
?>
<li><a href="#deptTrans">Department Transfter</a></li>
<li><a href="#reassign">Re-Assign Ticket</a></li>
<?php
}
?>
</ul>
<div id="postReply">
<textarea rows="6" cols="80" id='reply_area'></textarea>
<?php
file_uploader();
?>
<button id="reply_button">Post Reply</button>
<input id='closeOnPost' type="checkbox" />Close on Post
</div>
<div id="innerNote">
Title: <input type="text" id="note_title" name="note_title" /><br/>
<textarea rows="6" cols="80" id='note_area'></textarea>
<div style="text-align:left;">
<button id="note_button">Post Note</button>
<input id='closeOnNote' type="checkbox" />Close Ticket
</div>
</div>
<?php
if ($_SESSION['ISADMIN']) {
?>
<div id="deptTrans">
Department:
<select id="departments" style="width:204px;">
<?php
$qry = "SELECT dept_id,dept_name FROM `ost_department`";
$res = mysql_query($qry);
while ($row = mysql_fetch_assoc($res)) {
echo "<option value=\"" . $row['dept_id'] . "\">" . $row['dept_name'] . "</option>\n";
}
?>
</select>
<textarea rows="6" cols="80" id='note_area2'></textarea>
<button id="dept_button">Transfer Ticket</button>
</div>
<div id="reassign">
Staff:
<select id="staff" style="width:204px;">
<?php
$qry = "SELECT firstname,lastname,staff_id FROM `ost_staff` ORDER BY lastname";
$res = mysql_query($qry);
while ($row = mysql_fetch_assoc($res)) {
echo "<option value=\"" . $row['staff_id'] . "\">" . $row['lastname'] . ", " . $row['firstname'] . "</option>\n";
}
?>
</select>
<textarea rows="6" cols="80" id='note_area3'></textarea>
<button id="assign_button">Assign Ticket</button>
</div>
<?php
}
?>
</div>
</center>
<?php
}
