function api_mark_updated_incident($return_type, $params)
{
$id_incident = $params[0];
$extra_info = $params[1];
$description = 'Updated';
$result = db_process_sql_update('tincident_track', array('extra_info' => $extra_info), array('id_incident' => $id_incident, 'description' => $description));
echo $result;
return;
}
}
fclose($files_h);
} else {
$return["status"] = "error";
$return["message"] = __("An error ocurred while reading a file.");
echo json_encode($return);
return;
}
} else {
$return["status"] = "error";
$return["message"] = __("The package does not exist");
echo json_encode($return);
return;
}
if ($is_package) {
$res = db_process_sql_update('tconfig', array('value' => $package_num), array('token' => 'current_package'));
}
$return["status"] = "success";
echo json_encode($return);
return;
}
$check_install_package = (bool) get_parameter("check_install_package");
if ($check_install_package) {
// 1 second
//sleep(1);
// Half second
usleep(500000);
ob_clean();
$package = (string) get_parameter("package");
// All files extracted
$files_total = $package . "/files.txt";
}
if ($keep_cost == "true") {
$values['have_cost'] = $wu_data['have_cost'];
}
if ($keep_public == "true") {
$values['public'] = $wu_data['public'];
}
$result = db_process_sql_update('tworkunit', $values, array('id'=>$id));
$id_workunit_task = get_db_sql ("SELECT id_task FROM tworkunit_task WHERE id_workunit = $id");
$values_task['id_task'] = $id_task;
if ($id_task == 0) { //No change option
$values_task['id_task'] = $id_workunit_task;
}
$result_task = db_process_sql_update('tworkunit_task', $values_task, array('id_workunit'=>$id));
if ($result && $result_task) {
$msg = __('Succesfully updated');
}
else {
$msg = __('Error in update');
break;
}
}
echo json_encode($msg);
return;
}
}
$id_user = $config["id_user"];
if ($config["email_on_incident_update"] == 0) {
//add emails updates
mail_incident($id_ticket, $owner, "", 0, 0);
}
}
if ($old_incident['prioridad'] != $values['prioridad']) {
incident_tracking($id_ticket, INCIDENT_PRIORITY_CHANGED, $values['prioridad']);
}
if ($old_incident['resolution'] != $values['resolution']) {
incident_tracking($id_ticket, INCIDENT_RESOLUTION_CHANGED, $values['resolution']);
}
if ($old_incident['estado'] != $values['estado']) {
if ($values['estado'] == 7) {
$values_close['closed_by'] = $config['id_user'];
$values_close['cierre'] = date('Y:m:d H:i:s');
db_process_sql_update('tincidencia', $values_close, array('id_incidencia' => $id_ticket));
}
incident_tracking($id_ticket, INCIDENT_STATUS_CHANGED, $values['estado']);
}
if ($old_incident['id_usuario'] != $values['id_usuario']) {
incident_tracking($id_ticket, INCIDENT_USER_CHANGED, $values['id_usuario']);
}
audit_db($old_incident['id_usuario'], $config["REMOTE_ADDR"], "Ticket updated", "User " . $config['id_user'] . " ticket updated #" . $id_ticket);
if ($medal_option) {
switch ($medal_option) {
case 1:
//Add gold medal
incident_tracking($id_ticket, INCIDENT_GOLD_MEDAL_ADDED, $values['id_usuario']);
audit_db($config['id_user'], $config["REMOTE_ADDR"], "Gold medal added", "Gold medal added by user " . $config['id_user'] . " to the ticket #" . $id_ticket);
break;
case 2:
