$row = mysql_fetch_array($res);
}
echo "<tr><td>";
echo "<a href='index.php?sec=users&sec2=operation/users/user_edit&id={$nombre}' class='tip'> <span>";
$usuario = get_db_row("tusuario", "id_usuario", $nombre);
echo "<b>" . $usuario["nombre_real"] . "</b><br>";
echo "<i>" . $usuario["comentarios"] . "</i><br>";
// TODO - Move this to enterprise code.
if ($config["enteprise"] == 1) {
echo "<font size=1px>";
$sql1 = 'SELECT * FROM tusuario_perfil WHERE id_usuario = "' . $nombre . '"';
$result1 = mysql_query($sql1);
if (mysql_num_rows($result1)) {
while ($row1 = mysql_fetch_array($result1)) {
echo dame_perfil($row1["id_perfil"]) . "/ ";
echo dame_grupo($row1["id_grupo"]) . "<br>";
}
} else {
echo __('This user doesn\'t have any assigned profile/group');
}
}
echo "</font></span></a>";
echo "</td>";
echo "<td>";
if (give_acl($config["id_user"], 0, "UM")) {
echo "<a href='index.php?sec=users&sec2=godmode/usuarios/configurar_usuarios&update_user={$nombre}'>";
}
if (strlen(safe_output($nombre)) > 21) {
echo "" . ucfirst(substr(safe_output($nombre), 0, 21)) . "..</b>";
} else {
echo ucfirst($nombre) . "</b>";
/**
* Print a table with statistics of a list of incidents.
*
* @param array List of incidents to get stats.
* @param bool Whether to return an output string or echo now (optional, echo by default).
*
* @return Incidents stats if return parameter is true. Nothing otherwise
*/
function print_incidents_stats_simply($incidents, $return = false, $simple_mode = false)
{
global $config;
require_once $config["homedir"] . "/include/functions_graph.php";
$pdf_output = (int) get_parameter('pdf_output', 0);
$ttl = $pdf_output + 1;
// Max graph legend string length (without the '...')
$max_legend_strlen = 17;
// Necessary for flash graphs
include_flash_chart_script();
// TODO: Move this function to function_graphs to encapsulate flash
// chart script inclusion or make calls to functions_graph when want
// print a flash chart
$output = '';
$total = sizeof($incidents);
$opened = 0;
$total_hours = 0;
$total_workunits = 0;
$total_lifetime = 0;
$max_lifetime = 0;
$oldest_incident = false;
$scoring_sum = 0;
$scoring_valid = 0;
if ($incidents === false) {
$incidents = array();
}
$assigned_users = array();
$creator_users = array();
$submitter_label = "";
$user_assigned_label = "";
$incident_id_array = array();
//Initialize incident status array
$incident_status = array();
$incident_status[STATUS_NEW] = 0;
$incident_status[STATUS_UNCONFIRMED] = 0;
$incident_status[STATUS_ASSIGNED] = 0;
$incident_status[STATUS_REOPENED] = 0;
$incident_status[STATUS_VERIFIED] = 0;
$incident_status[STATUS_RESOLVED] = 0;
$incident_status[STATUS_PENDING_THIRD_PERSON] = 0;
$incident_status[STATUS_CLOSED] = 0;
//Initialize priority array
$incident_priority = array();
$incident_priority[PRIORITY_INFORMATIVE] = 0;
$incident_priority[PRIORITY_LOW] = 0;
$incident_priority[PRIORITY_MEDIUM] = 0;
$incident_priority[PRIORITY_SERIOUS] = 0;
$incident_priority[PRIORITY_VERY_SERIOUS] = 0;
$incident_priority[PRIORITY_MAINTENANCE] = 0;
//Initialize status timing array
$incident_status_timing = array();
$incident_status_timing[STATUS_NEW] = 0;
$incident_status_timing[STATUS_UNCONFIRMED] = 0;
$incident_status_timing[STATUS_ASSIGNED] = 0;
$incident_status_timing[STATUS_REOPENED] = 0;
$incident_status_timing[STATUS_VERIFIED] = 0;
$incident_status_timing[STATUS_RESOLVED] = 0;
$incident_status_timing[STATUS_PENDING_THIRD_PERSON] = 0;
$incident_status_timing[STATUS_CLOSED] = 0;
//Initialize users time array
$users_time = array();
//Initialize groups time array
$groups_time = array();
foreach ($incidents as $incident) {
$inc_stats = incidents_get_incident_stats($incident["id_incidencia"]);
if ($incident['actualizacion'] != '0000-00-00 00:00:00') {
$lifetime = $inc_stats[INCIDENT_METRIC_TOTAL_TIME];
if ($lifetime > $max_lifetime) {
$oldest_incident = $incident;
$max_lifetime = $lifetime;
}
$total_lifetime += $lifetime;
}
//Complete incident status timing array
foreach ($inc_stats[INCIDENT_METRIC_STATUS] as $key => $value) {
$incident_status_timing[$key] += $value;
}
//fill users time array
foreach ($inc_stats[INCIDENT_METRIC_USER] as $user => $time) {
if (!isset($users_time[$user])) {
$users_time[$user] = $time;
} else {
$users_time[$user] += $time;
}
}
//Inidents by group time
foreach ($inc_stats[INCIDENT_METRIC_GROUP] as $key => $time) {
if (!isset($groups_time[$key])) {
$groups_time[$key] = $time;
} else {
$groups_time[$key] += $time;
}
}
//Get only id from incident filter array
//used for filter in some functions
array_push($incident_id_array, $incident['id_incidencia']);
// Take count of assigned / creator users
if (isset($assigned_users[$incident["id_usuario"]])) {
$assigned_users[$incident["id_usuario"]]++;
} else {
$assigned_users[$incident["id_usuario"]] = 1;
}
if (isset($creator_users[$incident["id_creator"]])) {
$creator_users[$incident["id_creator"]]++;
} else {
$creator_users[$incident["id_creator"]] = 1;
}
// Scoring avg.
if ($incident["score"] > 0) {
$scoring_valid++;
$scoring_sum = $scoring_sum + $incident["score"];
}
$hours = get_incident_workunit_hours($incident['id_incidencia']);
$workunits = get_incident_workunits($incident['id_incidencia']);
$total_hours += $hours;
$total_workunits = $total_workunits + sizeof($workunits);
//Open incidents
if ($incident["estado"] != 7) {
$opened++;
}
//Incidents by status
$incident_status[$incident["estado"]]++;
//Incidents by priority
$incident_priority[$incident["prioridad"]]++;
}
$closed = $total - $opened;
$opened_pct = 0;
$mean_work = 0;
$mean_lifetime = 0;
if ($total != 0) {
$opened_pct = format_numeric($opened / $total * 100);
$mean_work = format_numeric($total_hours / $total, 2);
}
$mean_lifetime = $total_lifetime / $total;
// Get avg. scoring
if ($scoring_valid > 0) {
$scoring_avg = format_numeric($scoring_sum / $scoring_valid);
} else {
$scoring_avg = "N/A";
}
// Get incident SLA compliance
$sla_compliance = get_sla_compliance($incidents);
//Create second table
// Find the 5 most active users (more hours worked)
$most_active_users = array();
if ($incident_id_array) {
$most_active_users = get_most_active_users(8, $incident_id_array);
}
$users_label = '';
$users_data = array();
foreach ($most_active_users as $user) {
$users_data[$user['id_user']] = $user['worked_hours'];
}
// Remove the items with no value
foreach ($users_data as $key => $value) {
if (!$value || $value <= 0) {
unset($users_data[$key]);
}
}
if (empty($most_active_users) || empty($users_data)) {
$users_label = "<div class='container_adaptor_na_graphic2'>";
$users_label .= graphic_error(false);
$users_label .= __("N/A");
$users_label .= "</div>";
} else {
arsort($users_data);
$users_label .= pie3d_graph($config['flash_charts'], $users_data, 300, 150, __('others'), $config["base_url"], "", $config['font'], $config['fontsize'], $ttl);
}
// Find the 5 most active incidents (more worked hours)
$most_active_incidents = get_most_active_incidents(5, $incident_id_array);
$incidents_label = '';
foreach ($most_active_incidents as $incident) {
$incidents_data[$incident['id_incidencia']] = $incident['worked_hours'];
}
// Remove the items with no value
foreach ($incidents_data as $key => $value) {
if (!$value || $value <= 0) {
unset($incidents_data[$key]);
}
}
if (empty($most_active_incidents) || empty($incidents_data)) {
$incidents_label .= graphic_error(false);
$incidents_label .= __("N/A");
$incidents_label = "<div class='container_adaptor_na_graphic'>" . $incidents_label . "</div>";
} else {
arsort($incidents_data);
$incidents_label .= pie3d_graph($config['flash_charts'], $incidents_data, 300, 150, __('others'), $config["base_url"], "", $config['font'], $config['fontsize'], $ttl);
}
// TOP X creator users
$creator_assigned_data = array();
foreach ($creator_users as $clave => $valor) {
$creator_assigned_data["{$clave} ({$valor})"] = $valor;
}
if (empty($creator_assigned_data)) {
$submitter_label = "<div style='width:300px; height:150px;'>";
$submitter_label .= graphic_error(false);
$submitter_label .= __("N/A");
$submitter_label .= "</div>";
} else {
arsort($creator_assigned_data);
$submitter_label .= "<br/>" . pie3d_graph($config['flash_charts'], $creator_assigned_data, 300, 150, __('others'), $config["base_url"], "", $config['font'], $config['fontsize'], $ttl);
}
// TOP X scoring users
$scoring_label = "";
$top5_scoring = get_best_incident_scoring(5, $incident_id_array);
foreach ($top5_scoring as $submitter) {
$scoring_data[$submitter["id_usuario"]] = $submitter["total"];
}
if (empty($top5_scoring)) {
$scoring_label .= graphic_error(false);
$scoring_label .= __("N/A");
$scoring_label = "<div class='container_adaptor_na_graphic2'>" . $scoring_label . "</div>";
} else {
arsort($scoring_data);
$scoring_label .= "<br/>" . pie3d_graph($config['flash_charts'], $scoring_data, 300, 150, __('others'), $config["base_url"], "", $config['font'], $config['fontsize'], $ttl);
}
// TOP X assigned users
$user_assigned_data = array();
foreach ($assigned_users as $clave => $valor) {
$user_assigned_data["{$clave} ({$valor})"] = $valor;
}
if (empty($user_assigned_data)) {
$user_assigned_label = "<div style='width:300px; height:150px;'>";
$user_assigned_label .= graphic_error(false);
$user_assigned_label .= __("N/A");
$user_assigned_label .= "</div>";
} else {
arsort($user_assigned_data);
$user_assigned_label .= "<br/>" . pie3d_graph($config['flash_charts'], $user_assigned_data, 300, 150, __('others'), $config["base_url"], "", $config['font'], $config['fontsize'], $ttl);
}
// Show graph with incidents by group
foreach ($incidents as $incident) {
$grupo = safe_output(dame_grupo($incident["id_grupo"]));
if (strlen($grupo) > $max_legend_strlen) {
$grupo = substr($grupo, 0, $max_legend_strlen) . "...";
}
if (!isset($incident_group_data[$grupo])) {
$incident_group_data[$grupo] = 0;
}
$incident_group_data[$grupo] = $incident_group_data[$grupo] + 1;
}
arsort($incident_group_data);
// Show graph with incidents by source group
foreach ($incidents as $incident) {
$grupo_src = safe_output(dame_grupo($incident["id_group_creator"]));
if (strlen($grupo_src) > $max_legend_strlen) {
$grupo_src = substr($grupo_src, 0, $max_legend_strlen) . "...";
}
if (!isset($incident_group_data2[$grupo_src])) {
$incident_group_data2[$grupo_src] = 0;
}
$incident_group_data2[$grupo_src] = $incident_group_data2[$grupo_src] + 1;
}
arsort($incident_group_data2);
// Show graph with tickets open/close histogram
$ticket_oc_graph = '<div class="pie_frame">' . graph_ticket_oc_histogram($incidents, 650, 250, $ttl) . "</div>";
$container_title = __("Ticket Open/Close histogram");
$container_ticket_oc = print_container('container_ticket_oc', $container_title, $ticket_oc_graph, 'open', true, true, "container_simple_title", "container_simple_div");
// Show graph with tickets open/close histogram
$ticket_activity_graph = '<div class="pie_frame">' . graph_ticket_activity_calendar($incidents) . "</div>";
$container_title = __("Ticket activity");
$container_ticket_activity = print_container('container_ticket_activity', $container_title, $ticket_activity_graph, 'open', true, true, "container_simple_title", "container_simple_div");
//Print first table
$output .= "<table class='listing' width=190px border=0 cellspacing=0 cellpadding=0 border=0 >";
$output .= "<tr>";
$output .= "<th>" . __("Metric") . "</th>";
$output .= "<th>" . __("Value") . "</th>";
$output .= "</tr>";
$output .= "<tr>";
$output .= "<td align=center><strong>" . __('Total tickets') . "</strong></td>";
$output .= "<td valign=top align=center>";
$output .= $total;
$output .= "</td>";
$output .= "</tr>";
$output .= "<tr>";
$output .= "<td align=center><strong>" . __('Avg. life time') . "</strong></td>";
$output .= "<td valign=top align=center>";
$output .= format_numeric($mean_lifetime / 86400, 2) . " " . __("Days");
$output .= "</td>";
$output .= "</tr>";
$output .= "<tr>";
$output .= "<td align=center><strong>";
$output .= __('Avg. work time');
$output .= "</strong></td>";
$output .= "<td align=center>" . $mean_work . ' ' . __('Hours') . "</td>";
$output .= "</tr>";
$output .= "<tr>";
$output .= "<td align=center><strong>";
$output .= __('Avg. Scoring');
$output .= "</strong></td>";
$output .= "<td align=center>" . $scoring_avg . "</td>";
$output .= "<tr>";
$output .= "<td align=center><strong>";
$output .= __('Total work time');
$output .= "</strong></td>";
$output .= "<td align=center>" . $total_hours . " " . __("Hours") . "</td>";
$output .= "</tr>";
$output .= "<tr>";
$output .= "<td align=center><strong>";
$output .= __('Total work units');
$output .= "</strong></td>";
$output .= "<td align=center>" . $total_workunits . "</td>";
$output .= "</tr></table>";
$container_title = __("Tickets statistics");
$container_incident_statistics = print_container('container_incident_statistics', $container_title, $output, 'no', true, true, "container_simple_title", "container_simple_div");
$output = "<div class='pie_frame'>" . $incidents_label . "</div>";
$container_title = __("Top 5 active tickets");
$container_top5_incidents = print_container('container_top5_incidents', $container_title, $output, 'no', true, true, "container_simple_title", "container_simple_div");
if ($incidents) {
$output = graph_incident_statistics_sla_compliance($incidents, 300, 150, $ttl);
} else {
$output = "<div style='width:300px; height:150px;'>";
$output .= graphic_error(false);
$output .= __("N/A");
$output .= "</div>";
}
$output = "<div class='container_adaptor_graphic'>" . $output . "</div>";
$output = "<div class='pie_frame'>" . $output . "</div>";
$container_title = __("SLA compliance");
$container_sla_compliance = print_container('container_sla_compliance', $container_title, $output, 'no', true, true, "container_simple_title", "container_simple_div");
$status_aux .= "<table class='listing' style='width: 420px; margin: 10px auto;' cellspacing=0 cellpadding=0 border=0>";
$status_aux .= "<tr>";
$status_aux .= "<th style='text-align:center;'><strong>" . __("Status") . "</strong></th>";
$status_aux .= "<th style='text-align:center;'><strong>" . __("Number") . "</strong></th>";
$status_aux .= "<th style='text-align:center;'><strong>" . __("Total time") . "</strong></th>";
$status_aux .= "</tr>";
foreach ($incident_status as $key => $value) {
$name = get_db_value('name', 'tincident_status', 'id', $key);
$status_aux .= "<tr>";
$status_aux .= "<td>" . $name . "</td>";
$status_aux .= "<td style='text-align:center;'>" . $value . "</td>";
$time = $incident_status_timing[$key];
$status_aux .= "<td style='text-align:center;'>" . give_human_time($time, true, true, true) . "</td>";
$status_aux .= "</tr>";
}
$status_aux .= "</table>";
$container_title = __("Ticket by status");
$container_status_incidents = print_container('container_status_incidents', $container_title, $status_aux, 'no', true, true, "container_simple_title", "container_simple_div");
$priority_aux .= "<table class='listing table_priority_report' style='width: 420px;' cellspacing=0 cellpadding=0 border=0>";
$priority_aux .= "<tr>";
$priority_aux .= "<th style='text-align:center;'><strong>" . __("Priority") . "</strong></th>";
$priority_aux .= "<th style='text-align:center;'><strong>" . __("Number") . "</strong></th>";
$priority_aux .= "</tr>";
foreach ($incident_priority as $key => $value) {
$priority_aux .= "<tr>";
$priority_aux .= "<td>" . get_priority_name($key) . "</td>";
$priority_aux .= "<td style='text-align:center;'>" . $value . "</td>";
$priority_aux .= "</tr>";
}
$priority_aux .= "</table>";
$priority_aux = $priority_aux;
$container_title = __("Tickets by priority");
$container_priority_incidents = print_container('container_priority_incidents', $container_title, $priority_aux, 'no', true, true, "container_simple_title", "container_simple_div");
if ($oldest_incident) {
$oldest_incident_time = get_incident_workunit_hours($oldest_incident["id_incidencia"]);
$output = "<table class='listing'>";
$output .= "<th>";
$output .= __("Metric");
$output .= "</th>";
$output .= "<th>";
$output .= __("Value");
$output .= "</th>";
$output .= "</tr>";
$output .= "<tr>";
$output .= "<td>";
$output .= "<strong>" . __("Ticket Id") . "</strong>";
$output .= "</td>";
$output .= "<td>";
$output .= '<a href="index.php?sec=incidents&sec2=operation/incidents/incident_dashboard_detail&id=' . $oldest_incident['id_incidencia'] . '">#' . $oldest_incident['id_incidencia'] . "</strong></a>";
$output .= "</td>";
$output .= "</tr>";
$output .= "<tr>";
$output .= "<td>";
$output .= "<strong>" . __("Ticket title") . "</strong>";
$output .= "</td>";
$output .= "<td>";
$output .= '<a href="index.php?sec=incidents&sec2=operation/incidents/incident_dashboard_detail&id=' . $oldest_incident['id_incidencia'] . '">' . $oldest_incident['titulo'] . "</strong></a>";
$output .= "</td>";
$output .= "</tr>";
$output .= "<tr>";
$output .= "<td>";
$output .= "<strong>" . __("Worktime hours") . "</strong>";
$output .= "</td>";
$output .= "<td>";
$output .= $oldest_incident_time . " " . __("Hours");
$output .= "</td>";
$output .= "</tr>";
$output .= "<tr>";
$output .= "<td>";
$output .= "<strong>" . __("Lifetime") . "</strong>";
$output .= "</td>";
$output .= "<td>";
$output .= format_numeric($max_lifetime / 86400) . " " . __("Days");
$output .= "</td>";
$output .= "</tr>";
$output .= "</table>";
} else {
$output = graphic_error(false);
$output .= __("N/A");
}
$output_aux = "<div style='width:100%; height:170px;'>";
$output_aux .= $output;
$output_aux .= "</div>";
$container_title = __("Longest closed ticket");
$container_longest_closed = print_container('container_longest_closed', $container_title, $output_aux, 'no', true, true, "container_simple_title", "container_simple_div");
$data = array(__('Open') => $opened, __('Closed') => $total - $opened);
$data = array(__('Close') => $total - $opened, __('Open') => $opened);
$output = pie3d_graph($config['flash_charts'], $data, 300, 150, __('others'), $config["base_url"], "", $config['font'], $config['fontsize'], $ttl);
$output = "<div class='pie_frame'>" . $output . "</div>";
$container_title = __("Open / Close ticket");
$container_openclose_incidents = print_container('container_openclose_incidents', $container_title, $output, 'no', true, true, "container_simple_title", "container_simple_div");
$clean_output = get_parameter("clean_output");
$container_title = __("Top active users");
$output = "<div class='pie_frame'>" . $users_label . "</div>";
$container_topactive_users = print_container('container_topactive_users', $container_title, $output, 'no', true, true, "container_simple_title", "container_simple_div");
$container_title = __("Top ticket submitters");
$output = "<div class='pie_frame'>" . $submitter_label . "</div>";
$container_topincident_submitter = print_container('container_topincident_submitter', $container_title, $output, 'no', true, true, "container_simple_title", "container_simple_div");
$container_title = __("Top assigned users");
$output = "<div class='pie_frame'>" . $user_assigned_label . "</div>";
$container_user_assigned = print_container('container_user_assigned', $container_title, $output, 'no', true, true, "container_simple_title", "container_simple_div");
$container_title = __("Tickets by group");
$output = "<br/>" . pie3d_graph($config['flash_charts'], $incident_group_data, 300, 150, __('others'), $config["base_url"], "", $config['font'], $config['fontsize'] - 1, $ttl);
$output = "<div class='pie_frame'>" . $output . "</div>";
$container_incidents_group = print_container('container_incidents_group', $container_title, $output, 'no', true, true, "container_simple_title", "container_simple_div");
$container_title = __("Tickets by creator group");
$output = "<br/>" . pie3d_graph($config['flash_charts'], $incident_group_data2, 300, 150, __('others'), $config["base_url"], "", $config['font'], $config['fontsize'] - 1, $ttl);
$output = "<div class='pie_frame'>" . $output . "</div>";
$container_incident_creator_group = print_container('container_incident_creator_group', $container_title, $output, 'no', true, true, "container_simple_title", "container_simple_div");
$container_title = __("Top 5 average scoring by user");
$output = "<div class='pie_frame'>" . $scoring_label . "</div>";
$container_top5_scoring = print_container('container_top5_scoring', $container_title, $output, 'no', true, true, "container_simple_title", "container_simple_div");
//Print second table
$output = "<table class='listing' style='width: 320px; margin: 10px auto'>";
$output .= "<tr>";
$output .= "<th style='text-align:center;'><strong>" . __("Group") . "</strong></th>";
$output .= "<th style='text-align:center;'><strong>" . __("Time") . "</strong></th>";
$output .= "</tr>";
$count = 1;
arsort($groups_time);
foreach ($groups_time as $key => $value) {
//Only show first 5
if ($count == 5) {
break;
}
$output .= "<tr>";
$group_name = get_db_value('nombre', 'tgrupo', 'id_grupo', $key);
$output .= "<td>" . $group_name . "</td>";
$output .= "<td style='text-align: center'>" . give_human_time($value, true, true, true) . "</td>";
$output .= "</tr>";
$count++;
}
$output .= "</table>";
$output .= '<br>';
$output .= '<br>';
$container_title = __("Top 5 group by time");
$container_top5_group_time = print_container('container_top5_group_time', $container_title, $output, 'no', true, true, "container_simple_title", "container_simple_div");
$output = "<table class='listing' style='width: 420px; margin: 10px'>";
$output .= "<tr>";
$output .= "<th style='text-align:center;'><strong>" . __("User") . "</strong></th>";
$output .= "<th style='text-align:center;'><strong>" . __("Time") . "</strong></th>";
$output .= "</tr>";
$count = 1;
arsort($users_time);
foreach ($users_time as $key => $value) {
//Only show first 5
if ($count == 5) {
break;
}
$output .= "<tr>";
$user_real = get_db_value('nombre_real', 'tusuario', 'id_usuario', $key);
$output .= "<td>" . $user_real . "</td>";
$output .= "<td style='text-align: center'>" . give_human_time($value, true, true, true) . "</td>";
$output .= "</tr>";
$count++;
}
$output .= "</table>";
$output .= "</table>";
$container_title = __("Top 5 users by time");
$container_top5_user_time = print_container('container_top5_user_time', $container_title, $output, 'no', true, true, "container_simple_title", "container_simple_div");
if ($simple_mode) {
// First row
echo $container_incidents_group;
echo $container_topincident_submitter;
echo $container_user_assigned;
// Second row
echo $container_incident_statistics;
echo $container_top5_group_time;
echo $container_sla_compliance;
} else {
// First row
echo $container_incidents_group;
echo $container_topincident_submitter;
echo $container_user_assigned;
// Second row
echo $container_incident_statistics;
echo $container_top5_group_time;
echo $container_sla_compliance;
echo '<br><br>';
// Third row
echo $container_status_incidents;
echo $container_priority_incidents;
//Fourth row
echo $container_topactive_users;
echo $container_top5_incidents;
echo $container_openclose_incidents;
echo '<br><br><br>';
//~ // Fifth row
echo $container_ticket_oc;
echo '<br><br><br><br><br><br><br><br><br><br><br><br>';
//~ // Sixth row
echo $container_ticket_activity;
}
}
function user_search_result($filter, $ajax, $size_page, $offset, $clickin, $search_text, $disabled_user, $level, $group, $from_tickets = false)
{
global $config;
if ($filter != 0) {
$offset = $filter['offset'];
$search_text = $filter['search_text'];
$disabled_user = $filter['disabled_user'];
$level = $filter['level'];
$group = $filter['group'];
}
$search = "WHERE 1=1 ";
if ($search_text != "") {
$search .= " AND (id_usuario LIKE '%{$search_text}%' OR comentarios LIKE '%{$search_text}%' OR nombre_real LIKE '%{$search_text}%' OR direccion LIKE '%{$search_text}%')";
}
if ($disabled_user > -1) {
$search .= " AND disabled = {$disabled_user}";
}
if ($level > -10) {
$search .= " AND nivel = {$level}";
}
if ($group == -1) {
$search .= " AND tusuario.id_usuario NOT IN (select id_usuario from tusuario_perfil)";
} else {
if ($group > 0) {
$search .= " AND tusuario.id_usuario = ANY (SELECT id_usuario FROM tusuario_perfil WHERE id_grupo = {$group})";
}
}
$query1 = "SELECT * FROM tusuario {$search} ORDER BY id_usuario";
if ($from_tickets) {
$query1 = users_get_allowed_users_query($config['id_user'], $filter);
}
$count = get_db_sql("SELECT COUNT(id_usuario) FROM tusuario {$search} ");
$sql1 = "{$query1} LIMIT {$offset}, " . $size_page;
echo "<div class='divresult'>";
pagination($count, "index.php?sec=users&sec2=godmode/usuarios/lista_usuarios&search_text=" . $search_text . "&disabled_user="******"&level=" . $level . "&group=" . $group, $offset, true);
$resq1 = process_sql($sql1);
if (!$resq1) {
echo ui_print_error_message(__("No users"), '', true, 'h3', true);
} else {
echo '<table width="100%" class="listing">';
if ($filter == 0) {
echo '<th>' . print_checkbox('all_user_checkbox', 1, false, true);
echo '<th title="' . __('Enabled/Disabled') . '">' . __('E/D');
echo '<th title="' . __('Enabled login') . '">' . __('Enabled login');
}
echo '<th>' . __('User ID');
echo '<th>' . __('Name');
echo '<th>' . __('Company');
echo '<th>' . __('Last contact');
echo '<th>' . __('Profile');
if ($filter == 0) {
echo '<th>' . __('Delete');
}
// Init vars
$nombre = "";
$nivel = "";
$comentarios = "";
$fecha_registro = "";
if ($resq1) {
foreach ($resq1 as $rowdup) {
$nombre = $rowdup["id_usuario"];
$nivel = $rowdup["nivel"];
$realname = $rowdup["nombre_real"];
$fecha_registro = $rowdup["fecha_registro"];
$avatar = $rowdup["avatar"];
if ($rowdup["nivel"] == 0) {
$nivel = "<img src='images/group.png' title='" . __("Grouped user") . "'>";
} elseif ($rowdup["nivel"] == 1) {
$nivel = "<img src='images/integria_mini_logo.png' title='" . __("Administrator") . "'>";
} else {
$nivel = "<img src='images/user_gray.png' title='" . __("Standalone user") . "'>";
}
$disabled = $rowdup["disabled"];
$id_company = $rowdup["id_company"];
$enabled_login = $rowdup["enable_login"];
echo "<tr>";
if ($filter == 0) {
echo "<td>";
echo print_checkbox_extended("user-" . $rowdup["id_usuario"], $rowdup["id_usuario"], false, false, "", "class='user_checkbox'", true);
echo "<td>";
if ($disabled == 1) {
echo "<img src='images/lightbulb_off.png' title='" . __("Disabled") . "'> ";
}
echo "<td>";
if ($enabled_login == 1) {
echo "<img src='images/accept.png' title='" . __("Enabled login") . "'> ";
} else {
echo "<img src='images/fail.png' title='" . __("Disabled login") . "'> ";
}
}
echo "<td>";
if ($filter == 0) {
echo "<a href='index.php?sec=users&sec2=godmode/usuarios/configurar_usuarios&update_user="******"'>" . ucfirst($nombre) . "</a>";
} else {
$url = "javascript:loadContactUser(\"" . $nombre . "\",\"" . $clickin . "\");";
echo "<a href='" . $url . "'>" . ucfirst($nombre) . "</a>";
}
echo "<td style=''>" . $realname;
$company_name = (string) get_db_value('name', 'tcompany', 'id', $id_company);
echo "<td>" . $company_name . "</td>";
echo "<td style=''>" . human_time_comparation($fecha_registro);
echo "<td>";
print_user_avatar($nombre, true);
echo " ";
if ($config["enteprise"] == 1) {
$sql1 = 'SELECT * FROM tusuario_perfil WHERE id_usuario = "' . $nombre . '"';
$result = mysql_query($sql1);
echo "<a href='#' class='tip'> <span>";
if (mysql_num_rows($result)) {
while ($row = mysql_fetch_array($result)) {
echo dame_perfil($row["id_perfil"]) . "/ ";
echo dame_grupo($row["id_grupo"]) . "<br>";
}
} else {
echo __('This user doesn\'t have any assigned profile/group');
}
echo "</span></a>";
}
echo $nivel;
if ($filter == 0) {
echo '<td align="center">';
echo '<a href="index.php?sec=users&sec2=godmode/usuarios/lista_usuarios&borrar_usuario=' . $nombre . '" onClick="if (!confirm(\'' . __('Are you sure?') . '\')) return false;"><img src="images/cross.png"></a>';
echo '</td>';
}
}
}
echo "</table>";
}
echo "</div>";
}
continue;
echo "<tr>";
echo "<td>";
echo "<b>#".$incident["id_incidencia"]."</b>";
echo "<td><b>";
echo "<a href='index.php?sec=incidents&sec2=operation/incidents/incident_dashboard_detail&id=".$incident["id_incidencia"]."'>";
echo $incident["title"] . "</a><br></b><i>";
echo "<a href='index.php?sec=projects&sec2=operation/projects/task_detail&id_task=".$incident["taskid"]."&operation=view'>".get_db_sql("select name from ttask where id = ".$incident["taskid"]). "</a></i>";
echo "</td>";
echo "<td>".dame_grupo($incident["id_group"])."<br><i>";
echo dame_grupo($incident["id_group_creator"]);
echo "</i></td>";
echo "<td class=f9>";
echo $incident["owner"]."<br>";
echo "<i>".$incident["creator"]."</i>";
echo "</td>";
// Status and resolution
$status = get_indicent_status();
echo "<td>".$status[$incident["istatus"]];
echo "<br>";
echo render_resolution ($incident["resolution"]);
echo "</td>";
// Date
echo "<td class=datos width=80 style='font-size: 9px'>";
