public function log($msg)
{
addTicketLog($this->getData("id"), $msg);
}
function closeTicket($id)
{
global $whmcs;
$status = get_query_val("tbltickets", "status", array("id" => $id));
if ($status == "Closed") {
return false;
}
if (defined("CLIENTAREA")) {
addTicketLog($id, "Closed by Client");
} else {
if (defined("ADMINAREA")) {
addTicketLog($id, "Status changed to Closed");
} else {
addTicketLog($id, "Ticket Auto Closed For Inactivity");
}
}
update_query("tbltickets", array("status" => "Closed"), array("id" => $id));
if ($whmcs->get_config("TicketFeedback")) {
$feedbackcheck = get_query_val("tblticketfeedback", "id", array("ticketid" => $id));
if (!$feedbackcheck) {
sendMessage("Support Ticket Feedback Request", $id);
}
}
run_hook("TicketClose", array("ticketid" => $id));
return true;
}
}
update_query("tbltickets", array("urgency" => $value), array("id" => (int) $id));
addTicketLog($id, "Priority changed to " . $value);
exit;
}
}
if ($sub == "savecustomfields") {
check_token("WHMCS.admin.default");
$customfields = getCustomFields("support", $deptid, $id, true);
foreach ($customfields as $v) {
$k = $v['id'];
$customfieldsarray[$k] = $customfield[$k];
}
saveCustomFields($id, $customfieldsarray);
$adminname = getAdminName();
addTicketLog($id, "Custom Field Values Modified by " . $adminname);
}
AdminRead($id);
if ($replyingadmin && $replyingadmin != $_SESSION['adminid']) {
$result = select_query("tbladmins", "", array("id" => $replyingadmin));
$data = mysql_fetch_array($result);
$replyingadmin = ucfirst($data['username']);
$smartyvalues['replyingadmin'] = array("name" => $replyingadmin, "time" => $replyingtime);
}
$clientname = $contactname = $clientgroupcolour = "";
if ($pauserid) {
$clientname = strip_tags($aInt->outputClientLink($pauserid));
}
if ($pacontactid) {
$contactname = strip_tags($aInt->outputClientLink(array($pauserid, $pacontactid)));
}
