function widget_supporttickets_overview($vars)
{
global $chart;
$title = "Support Tickets Overview";
$activestatuses = $replystatuses = array();
$result = select_query("tblticketstatuses", "title,showactive,showawaiting", "showactive=1");
while ($data = mysql_fetch_array($result)) {
if ($data['showactive']) {
$activestatuses[] = $data['title'];
}
if ($data['showawaiting']) {
$replystatuses[] = $data['title'];
}
}
$ticketcount = 0;
$awaitingReplyByDept = array();
if (count($replystatuses) > 0) {
$query = "SELECT name,(SELECT COUNT(*) FROM tbltickets WHERE tbltickets.did=tblticketdepartments.id AND tbltickets.status IN (" . db_build_in_array($replystatuses) . ")) FROM tblticketdepartments ORDER BY `order` ASC";
$result = full_query($query);
while ($data = mysql_fetch_array($result)) {
$awaitingReplyByDept[] = array('c' => array(array('v' => addcslashes(Sanitize::decode($data[0]), '"')), array('v' => $data[1], 'f' => $data[1])));
$ticketcount += $data[1];
}
}
$awaitingReplyByStatus = array();
$query = "SELECT tblticketstatuses.title,(SELECT COUNT(*) FROM tbltickets WHERE tbltickets.status=tblticketstatuses.title) FROM tblticketstatuses WHERE showawaiting=1 ORDER BY sortorder ASC";
$result = full_query($query);
while ($data = mysql_fetch_array($result)) {
$awaitingReplyByStatus[] = array('c' => array(array('v' => addcslashes(Sanitize::decode($data[0]), '"')), array('v' => $data[1], 'f' => $data[1])));
$ticketcount += $data[1];
}
if (!$ticketcount) {
$content = <<<EOT
<br />
<div align="center">
There are <strong>0</strong> Tickets Currently Awaiting a Reply
</div>
<br />
EOT;
} else {
// Awaiting Reply by Department
$chartData = array('cols' => array(array('label' => 'Department', 'type' => 'string'), array('label' => 'Ticket Count', 'type' => 'number')), 'rows' => $awaitingReplyByDept);
$content = '<div id="ticketOverviewDepartments">' . $chart->drawChart('Pie', $chartData, array('title' => 'Awaiting Reply by Department', 'legendpos' => 'right'), '250px') . '</div>';
// Awaiting Reply by Status
$chartData = array('cols' => array(array('label' => 'Status', 'type' => 'string'), array('label' => 'Ticket Count', 'type' => 'number')), 'rows' => $awaitingReplyByStatus);
$content .= '<div id="ticketOverviewStatuses">' . $chart->drawChart('Pie', $chartData, array('title' => 'Awaiting Reply by Status', 'legendpos' => 'right'), '250px') . '</div>';
}
return array('title' => $title, 'content' => $content);
}
