/**
* Start chat thread for user
*
* @param int $group_id Id of group related to thread
* @param array $requested_operator Array of requested operator info
* @param string $visitor_id Id of the visitor
* @param string $visitor_name Name of the visitor
* @param string $referrer Page user came from
* @param string $info User info
*
* @return Thread thread object
*/
function chat_start_for_user($group_id, $requested_operator, $visitor_id, $visitor_name, $referrer, $info)
{
// Get user info
$remote_host = get_remote_host();
$user_browser = $_SERVER['HTTP_USER_AGENT'];
// Check connection limit
if (Thread::connectionLimitReached($remote_host)) {
die("number of connections from your IP is exceeded, try again later");
}
// Check if visitor was invited to chat
$is_invited = false;
if (Settings::get('enabletracking')) {
$invitation_state = invitation_state($_SESSION[SESSION_PREFIX . 'visitorid']);
if ($invitation_state['invited']) {
$is_invited = true;
}
}
// Get info about requested operator
$requested_operator_online = false;
if ($requested_operator) {
$requested_operator_online = is_operator_online($requested_operator['operatorid']);
}
// Get thread object
if ($is_invited) {
// Get thread from invitation
$thread = invitation_accept($_SESSION[SESSION_PREFIX . 'visitorid']);
if (!$thread) {
die("Cannot start thread");
}
} else {
// Create thread
$thread = new Thread();
$thread->state = Thread::STATE_LOADING;
$thread->agentId = 0;
if ($requested_operator && $requested_operator_online) {
$thread->nextAgent = $requested_operator['operatorid'];
}
}
// Update thread fields
$thread->groupId = $group_id;
$thread->userName = $visitor_name;
$thread->remote = $remote_host;
$thread->referer = $referrer;
$thread->locale = get_current_locale();
$thread->userId = $visitor_id;
$thread->userAgent = $user_browser;
$thread->save();
$_SESSION[SESSION_PREFIX . 'threadid'] = $thread->id;
// Store own thread ids to restrict access for other people
if (!isset($_SESSION[SESSION_PREFIX . 'own_threads'])) {
$_SESSION[SESSION_PREFIX . 'own_threads'] = array();
}
$_SESSION[SESSION_PREFIX . 'own_threads'][] = $thread->id;
// Bind thread to the visitor
if (Settings::get('enabletracking')) {
track_visitor_bind_thread($visitor_id, $thread);
}
// Send several messages
if ($is_invited) {
$operator = operator_by_id($thread->agentId);
$operator_name = get_operator_name($operator);
$thread->postMessage(Thread::KIND_FOR_AGENT, getlocal('Visitor accepted invitation from operator {0}', array($operator_name), get_current_locale(), true));
} else {
if ($referrer) {
$thread->postMessage(Thread::KIND_FOR_AGENT, getlocal('Vistor came from page {0}', array($referrer), get_current_locale(), true));
}
if ($requested_operator && !$requested_operator_online) {
$thread->postMessage(Thread::KIND_INFO, getlocal('Thank you for contacting us. We are sorry, but requested operator <strong>{0}</strong> is offline. Another operator will be with you shortly.', array(get_operator_name($requested_operator)), get_current_locale(), true));
} else {
$thread->postMessage(Thread::KIND_INFO, getlocal('Thank you for contacting us. An operator will be with you shortly.', null, get_current_locale(), true));
}
}
// TODO: May be move sending this message somewhere else?
if ($info) {
$thread->postMessage(Thread::KIND_FOR_AGENT, getlocal('Info: {0}', array($info), get_current_locale(), true));
}
// Let plugins know that user is ready to chat.
$dispatcher = EventDispatcher::getInstance();
$event_args = array('thread' => $thread);
$dispatcher->triggerEvent(Events::THREAD_USER_IS_READY, $event_args);
return $thread;
}
