/**
* Run the request filter.
*
* @param \Illuminate\Http\Request $request
* @param \Closure $next
* @return mixed
*/
public function handle($request, Closure $next)
{
if (Agent::isAdmin()) {
return $next($request);
}
// All Agents have access in none restricted mode
if (Setting::grab('agent_restrict') == 'no') {
if (Agent::isAgent()) {
return $next($request);
}
}
// if this is a ticket show page
if ($request->route()->getName() == Setting::grab('main_route') . '.show') {
$ticket_id = $request->route(Setting::grab('main_route'));
}
// if this is a new comment on a ticket
if ($request->route()->getName() == Setting::grab('main_route') . '-comment.store') {
$ticket_id = $request->get('ticket_id');
}
// Assigned Agent has access in the restricted mode enabled
if (Agent::isAgent() && Agent::isAssignedAgent($ticket_id)) {
return $next($request);
}
// Ticket Owner has access
if (Agent::isTicketOwner($ticket_id)) {
return $next($request);
}
return redirect()->action('\\Kordy\\Ticketit\\Controllers\\TicketsController@index')->with('warning', trans('ticketit::lang.you-are-not-permitted-to-access'));
}
/**
* Run the request filter.
*
* @param \Illuminate\Http\Request $request
* @param \Closure $next
* @return mixed
*/
public function handle($request, Closure $next)
{
if (Agent::isAgent() || Agent::isAdmin()) {
return $next($request);
}
return redirect()->action('\\Kordy\\Ticketit\\Controllers\\TicketsController@index')->with('warning', trans('ticketit::lang.you-are-not-permitted-to-access'));
}
/**
* Run the request filter.
*
* @param \Illuminate\Http\Request $request
* @param \Closure $next
* @return mixed
*/
public function handle($request, Closure $next)
{
if (Agent::isAgent() || Agent::isAdmin()) {
return $next($request);
}
return back()->with('warning', 'You are not permitted to access this page!');
}
public function index($indicator_period = 2)
{
$tickets_count = Ticket::count();
$open_tickets_count = Ticket::whereNull('completed_at')->count();
$closed_tickets_count = Ticket::whereNotNull('completed_at')->count();
// Per Category pagination
$categories = Category::paginate(10, ['*'], 'cat_page');
// Total tickets counter per category for google pie chart
$categories_all = Category::all();
$categories_share = [];
foreach ($categories_all as $cat) {
$categories_share[$cat->name] = $cat->tickets()->count();
}
// Total tickets counter per agent for google pie chart
$agents_all = Agent::agents();
$agents_share = [];
foreach ($agents_all as $agent_single) {
$agents_share[$agent_single->name] = $agent_single->agentTickets(false)->count() + $agent_single->agentTickets(true)->count();
}
// Per Agent
$agents = Agent::agents(10);
// Per User
$users = Agent::users(10);
// Per Category performance data
$ticketController = new TicketsController(new Ticket(), new Agent());
$monthly_performance = $ticketController->monthlyPerfomance($indicator_period);
return view('ticketit::admin.index', compact('open_tickets_count', 'closed_tickets_count', 'tickets_count', 'categories', 'agents', 'users', 'monthly_performance', 'categories_share', 'agents_share'));
}
/**
* Run the request filter.
*
* @param \Illuminate\Http\Request $request
* @param \Closure $next
* @return mixed
*/
public function handle($request, Closure $next)
{
if (Agent::isAgent() || Agent::isAdmin()) {
return $next($request);
}
return redirect()->action('\\Kordy\\Ticketit\\Controllers\\TicketsController@index')->with('warning', 'You are not permitted to access this page!');
}
/**
* Run the request filter.
*
* @param \Illuminate\Http\Request $request
* @param \Closure $next
* @return mixed
*/
public function handle($request, Closure $next)
{
if (Agent::isAdmin()) {
return $next($request);
}
// All Agents have access in none restricted mode
if (config('ticketit.agent_restrict') == 'no') {
if (Agent::isAgent()) {
return $next($request);
}
}
// if this is a ticket show page
if ($request->route()->getName() == config('ticketit.main_route') . '.show') {
$ticket_id = $request->route(config('ticketit.main_route'));
}
// if this is a new comment on a ticket
if ($request->route()->getName() == config('ticketit.main_route') . '-comment.store') {
$ticket_id = $request->get('ticket_id');
}
// Assigned Agent has access in the restricted mode enabled
if (Agent::isAgent() && Agent::isAssignedAgent($ticket_id)) {
return $next($request);
}
// Ticket Owner has access
if (Agent::isTicketOwner($ticket_id)) {
return $next($request);
}
return redirect()->action('\\Kordy\\Ticketit\\Controllers\\TicketsController@index')->with('warning', 'You are not permitted to access this page!');
}
public function agentSelectList($category_id, $ticket_id)
{
$agents = ['auto' => 'Auto Select'] + Models\Agent::agentsLists($category_id);
$selected_Agent = Models\Ticket::find($ticket_id)->agent->id;
$select = '<select class="form-control" id="agent_id" name="agent_id">';
foreach ($agents as $id => $name) {
$selected = $id == $selected_Agent ? "selected" : "";
$select .= '<option value="' . $id . '" ' . $selected . '>' . $name . '</option>';
}
$select .= '</select>';
return $select;
}
/**
* Get the agent with the lowest tickets assigned in specific category
*
* @param integer $cat_id
* @return integer $selected_agent_id
*/
public function autoSelectAgent($cat_id)
{
$agents = $agents = Models\Category::find($cat_id)->agents()->agents();
$count = 0;
$lowest_tickets = 1000000;
// If no agent selected, select the admin
$first_admin = Agent::admins()->first();
$selected_agent_id = $first_admin->id;
foreach ($agents as $agent) {
if ($count == 0) {
$lowest_tickets = $agent->agentTickets->count();
$selected_agent_id = $agent->id;
} else {
$tickets_count = $agent->agentTickets->count();
if ($tickets_count < $lowest_tickets) {
$lowest_tickets = $tickets_count;
$selected_agent_id = $agent->id;
}
}
$count++;
}
return $selected_agent_id;
}
/**
* Bootstrap the application services.
*
* @return void
*/
public function boot()
{
$installer = new InstallController();
// if a migration is missing scape to the installation
if (empty($installer->inactiveMigrations()) && DB::table('ticketit_settings')->count() != 0) {
// Send the Agent User model to the view under $u
view()->composer('*', function ($view) {
if (auth()->check()) {
$u = Agent::find(auth()->user()->id);
$view->with('u', $u);
}
$setting = new Setting();
$view->with('setting', $setting);
});
// Adding HTML5 color picker to form elements
CollectiveForm::macro('custom', function ($type, $name, $value = "#000000", $options = []) {
$field = $this->input($type, $name, $value, $options);
return $field;
});
// Passing to views the master view value from the setting file
view()->composer('ticketit::*', function ($view) {
$tools = new ToolsController();
$master = Setting::grab('master_template');
$email = Setting::grab('email.template');
$view->with(compact('master', 'email', 'tools'));
});
// Send notification when new comment is added
Comment::creating(function ($comment) {
if (Setting::grab('comment_notification')) {
$notification = new NotificationsController();
$notification->newComment($comment);
}
});
// Send notification when ticket status is modified
Ticket::updating(function ($modified_ticket) {
if (Setting::grab('status_notification')) {
$original_ticket = Ticket::find($modified_ticket->id);
if ($original_ticket->status_id != $modified_ticket->status_id || $original_ticket->completed_at != $modified_ticket->completed_at) {
$notification = new NotificationsController();
$notification->ticketStatusUpdated($modified_ticket, $original_ticket);
}
}
if (Setting::grab('assigned_notification')) {
$original_ticket = Ticket::find($modified_ticket->id);
if ($original_ticket->agent->id != $modified_ticket->agent->id) {
$notification = new NotificationsController();
$notification->ticketAgentUpdated($modified_ticket, $original_ticket);
}
}
return true;
});
// Send notification when ticket status is modified
Ticket::created(function ($ticket) {
if (Setting::grab('assigned_notification')) {
$notification = new NotificationsController();
$notification->newTicketNotifyAgent($ticket);
}
return true;
});
$this->loadTranslationsFrom(__DIR__ . '/Translations', 'ticketit');
$this->loadViewsFrom(__DIR__ . '/Views', 'ticketit');
$this->publishes([__DIR__ . '/Views' => base_path('resources/views/vendor/ticketit')], 'views');
$this->publishes([__DIR__ . '/Translations' => base_path('resources/lang/vendor/ticketit')], 'lang');
$this->publishes([__DIR__ . '/Public' => public_path('vendor/ticketit')], 'public');
$this->publishes([__DIR__ . '/Migrations' => base_path('database/migrations')], 'db');
// Check public assets are present, publish them if not
// $installer->publicAssets();
$main_route = Setting::grab('main_route');
$admin_route = Setting::grab('admin_route');
include __DIR__ . '/routes.php';
} elseif (Request::path() == 'tickets-install') {
$this->loadTranslationsFrom(__DIR__ . '/Translations', 'ticketit');
$this->loadViewsFrom(__DIR__ . '/Views', 'ticketit');
$this->publishes([__DIR__ . '/Migrations' => base_path('database/migrations')], 'db');
Route::get('/tickets-install', ['middleware' => 'auth', 'uses' => 'Kordy\\Ticketit\\Controllers\\InstallController@index']);
Route::post('/tickets-install', ['middleware' => 'auth', 'uses' => 'Kordy\\Ticketit\\Controllers\\InstallController@setup']);
}
}
/**
* Sync Agent categories with the selected categories got from update form
* @param $id
* @param Request $request
*/
public function syncAgentCategories($id, Request $request)
{
$form_cats = $request->input('agent_cats') == null ? [] : $request->input('agent_cats');
$agent = Agent::find($id);
$agent->categories()->sync($form_cats);
}
/**
* Sync Administrator categories with the selected categories got from update form
* @param $id
* @param Request $request
*/
public function syncAdministratorCategories($id, Request $request)
{
$form_cats = $request->input('administrator_cats') == null ? [] : $request->input('administrator_cats');
$administrator = Agent::find($id);
$administrator->categories()->sync($form_cats);
}
public function getTickets($complete = false)
{
$user = Agent::find(auth()->user()->id);
if ($user->isAdmin()) {
$tickets = $user->allTickets($complete);
} elseif ($user->isAgent()) {
$tickets = $user->agentTickets($complete);
} else {
$tickets = $user->userTickets($complete);
}
return $tickets;
}
