public function startTicket(Ticket $ticket, User $user)
{
$this->om->startFlushSuite();
$ticket->setLevel(1);
$startStatus = $this->getStatusByType(Status::STATUS_MANDATORY_START);
$now = new \DateTime();
foreach ($startStatus as $status) {
$intervention = new Intervention();
$intervention->setTicket($ticket);
$intervention->setUser($user);
$intervention->setStatus($status);
$intervention->setStartDate($now);
$intervention->setEndDate($now);
$intervention->setDuration(0);
$this->persistIntervention($intervention);
$ticket->setStatus($status);
}
$this->persistTicket($ticket);
$this->om->endFlushSuite();
}
/**
* @EXT\Route(
* "/admin/ticket/intervention/{intervention}/edit",
* name="formalibre_admin_ticket_intervention_edit",
* options={"expose"=true}
* )
* @EXT\ParamConverter("authenticatedUser", options={"authenticatedUser" = true})
* @EXT\Template("FormaLibreSupportBundle:AdminSupport:adminTicketInterventionEditForm.html.twig")
*/
public function adminTicketInterventionEditAction(Intervention $intervention)
{
$ticket = $intervention->getTicket();
$form = $this->formFactory->create(new InterventionType($intervention->getUser()), $intervention);
$form->handleRequest($this->request);
$timeType = $form->get('computeTimeMode')->getData();
$startDate = $intervention->getStartDate();
if (!is_null($timeType) && !is_null($startDate)) {
$startDateTimestamp = $startDate->format('U');
if ($timeType === 0) {
$endDate = $intervention->getEndDate();
if (!is_null($endDate)) {
$endDateTimestamp = $endDate->format('U');
$duration = ceil(($endDateTimestamp - $startDateTimestamp) / 60);
$intervention->setDuration($duration);
} else {
$form->addError(new FormError($this->translator->trans('end_date_is_required', array(), 'support')));
}
} elseif ($timeType === 1) {
$duration = $intervention->getDuration();
if (!is_null($duration)) {
$endDateTimestamp = $startDateTimestamp + $duration * 60;
$endDate = new \DateTime();
$endDate->setTimestamp($endDateTimestamp);
$intervention->setEndDate($endDate);
} else {
$form->addError(new FormError($this->translator->trans('duration_is_required', array(), 'support')));
}
}
}
if ($form->isValid()) {
$this->supportManager->persistIntervention($intervention);
return new RedirectResponse($this->router->generate('formalibre_admin_ticket_open_interventions', array('ticket' => $ticket->getId())));
} else {
return array('form' => $form->createView(), 'intervention' => $intervention, 'ticket' => $ticket);
}
}