/**
* Creates Ticket and Message Reference fot it
*
* @param Message $message
* @param $branchId
* @param $reporter
* @param $assigneeId
* @param array|null $attachments
* @return \Diamante\DeskBundle\Model\Ticket\Ticket
* @throws \RuntimeException if unable to load required branch, reporter, assignee
*/
public function createTicket(Message $message, $branchId, $reporter, $assigneeId, array $attachments = null)
{
$subject = $message->getSubject();
if (empty($message->getSubject())) {
$subject = self::EMPTY_SUBJECT_PLACEHOLDER;
}
$command = new CreateTicketCommand();
$command->subject = $subject;
$command->description = $message->getContent();
$command->branch = $branchId;
$command->reporter = $reporter;
$command->assignee = $assigneeId;
$command->source = Source::EMAIL;
$command->attachmentsInput = $this->convertAttachments($attachments);
$command->priority = Priority::PRIORITY_LOW;
$command->status = Status::NEW_ONE;
$ticket = $this->ticketService->createTicket($command);
$this->createMessageReference($message->getMessageId(), $ticket, $message->getTo());
return $ticket;
}
public function testProcessWhenMessageWithReference()
{
$message = new Message(self::DUMMY_UNIQUE_ID, self::DUMMY_MESSAGE_ID, self::DUMMY_SUBJECT, self::DUMMY_CONTENT, $this->getDummyFrom(), self::DUMMY_MESSAGE_TO, self::DUMMY_REFERENCE);
$diamanteUser = $this->getReporter(1);
$this->userService->expects($this->once())->method('getUserByEmail')->with($this->equalTo(self::DUMMY_MESSAGE_FROM))->will($this->returnValue($diamanteUser));
$reporter = $this->getReporter($diamanteUser->getId());
$this->messageReferenceService->expects($this->once())->method('createCommentForTicket')->with($this->equalTo($message->getContent()), $reporter, $message->getReference());
$this->ticketStrategy->process($message);
}
/**
* @param Message $message
* @param Ticket $ticket
*/
private function processWatchers(Message $message, $ticket)
{
if (!$ticket) {
return;
}
/** @var Message\MessageRecipient $recipient */
foreach ($message->getRecipients() as $recipient) {
$email = $recipient->getEmail();
if ($email == $this->configManager->get(self::EMAIL_NOTIFIER_CONFIG_PATH)) {
continue;
}
$diamanteUser = $this->diamanteUserRepository->findUserByEmail($email);
$oroUser = $this->oroUserManager->findUserByEmail($email);
if ($oroUser) {
$user = new User($oroUser->getId(), User::TYPE_ORO);
} elseif ($diamanteUser) {
$user = new User($diamanteUser->getId(), User::TYPE_DIAMANTE);
} else {
$diamanteUser = $this->diamanteUserFactory->create($email, $recipient->getFirstName(), $recipient->getLastName());
$this->diamanteUserRepository->store($diamanteUser);
$user = new User($diamanteUser->getId(), User::TYPE_DIAMANTE);
}
$this->watchersService->addWatcher($ticket, $user);
}
}
/**
* @param Message $message
* @param Ticket $ticket
*/
private function processWatchers(Message $message, $ticket)
{
if (!$ticket) {
return;
}
/** @var Message\MessageRecipient $recipient */
foreach ($message->getRecipients() as $recipient) {
$email = $recipient->getEmail();
if ($email == $this->configManager->get(self::EMAIL_NOTIFIER_CONFIG_PATH)) {
continue;
}
$user = $this->diamanteUserService->getUserByEmail($email);
if (is_null($user)) {
$id = $this->diamanteUserService->createDiamanteUser($this->prepareCreateUserCommand($recipient));
$user = new User($id, User::TYPE_DIAMANTE);
}
$this->watchersService->addWatcher($ticket, $user);
}
}
/**
* @param Message $message
* @return CreateDiamanteUserCommand
*/
protected function prepareCreateUserCommand(Message $message)
{
$command = new CreateDiamanteUserCommand();
$command->email = $message->getFrom()->getEmail();
$command->username = $message->getFrom()->getEmail();
$command->firstName = $message->getFrom()->getFirstName();
$command->lastName = $message->getFrom()->getLastName();
return $command;
}