/**
* Saves a trouble report as a ticket
*
* @return void
*/
public function saveTask()
{
// Check for request forgeries
Request::checkToken();
$live_site = rtrim(Request::base(), '/');
// Trigger any events that need to be called before session stop
Event::trigger('support.onPreTicketSubmission', array());
// Incoming
$no_html = Request::getInt('no_html', 0);
$verified = Request::getInt('verified', 0);
if (!isset($_POST['reporter']) || !isset($_POST['problem'])) {
// This really, REALLY shouldn't happen.
throw new Exception(Lang::txt('COM_SUPPORT_ERROR_MISSING_DATA'), 400);
}
$reporter = Request::getVar('reporter', array(), 'post', 'none', 2);
$problem = Request::getVar('problem', array(), 'post', 'none', 2);
//$reporter = array_map('trim', $_POST['reporter']);
//$problem = array_map('trim', $_POST['problem']);
// Normally calling Request::getVar calls _cleanVar, but b/c of the way this page processes the posts
// (with array square brackets in the html names) against the $_POST collection, we explicitly
// call the clean_var function on these arrays after fetching them
//$reporter = array_map(array('Request', '_cleanVar'), $reporter);
//$problem = array_map(array('Request', '_cleanVar'), $problem);
// [!] zooley - Who added this? Why?
// Reporter login can only be for authenticated users -- ignore any form submitted login names
//$reporterLogin = $this->_getUser();
//$reporter['login'] = $reporterLogin['login'];
// Probably redundant after the change to call Request::_cleanVar change above, It is a bit hard to
// tell if the Joomla _cleanvar function does enough to allow us to remove the purifyText call
$reporter = array_map(array('\\Hubzero\\Utility\\Sanitize', 'stripAll'), $reporter);
//$problem = array_map(array('\\Hubzero\\Utility\\Sanitize', 'stripAll'), $problem);
$reporter['name'] = trim($reporter['name']);
$reporter['email'] = trim($reporter['email']);
$problem['long'] = trim($problem['long']);
// Make sure email address is valid
$validemail = Validate::email($reporter['email']);
// Set page title
$this->_buildTitle();
$this->view->title = $this->_title;
// Set the pathway
$this->_buildPathway();
// Trigger any events that need to be called
$customValidation = true;
$result = Event::trigger('support.onValidateTicketSubmission', array($reporter, $problem));
$customValidation = is_array($result) && !empty($result) ? $result[0] : $customValidation;
// Check for some required fields
if (!$reporter['name'] || !$reporter['email'] || !$validemail || !$problem['long'] || !$customValidation) {
Request::setVar('task', 'new');
// Output form with error messages
if (!$reporter['name'] || !$reporter['email'] || !$problem['long']) {
$this->setError(Lang::txt('COM_SUPPORT_ERROR_MISSING_DATA'));
}
if (!$validemail) {
$this->setError(Lang::txt('COM_SUPPORT_ERROR_INVALID_EMAIL'));
}
if (!$customValidation) {
$this->setError(Lang::txt('COM_SUPPORT_ERROR_INVALID_DATA'));
}
foreach ($this->getErrors() as $error) {
$this->view->setError($error);
}
return $this->newTask();
}
// Get the user's IP
$ip = Request::ip();
$hostname = gethostbyaddr(Request::getVar('REMOTE_ADDR', '', 'server'));
if (!$verified) {
// Check CAPTCHA
$validcaptchas = Event::trigger('support.onValidateCaptcha');
if (count($validcaptchas) > 0) {
foreach ($validcaptchas as $validcaptcha) {
if (!$validcaptcha) {
$this->setError(Lang::txt('COM_SUPPORT_ERROR_INVALID_CAPTCHA'));
}
}
}
}
// Are they verified?
if (!$verified) {
// Quick spam filter
$spam = $this->_detectSpam($problem['long'], $ip);
if ($spam) {
$this->setError(Lang::txt('COM_SUPPORT_ERROR_FLAGGED_AS_SPAM'));
return;
}
// Quick bot check
$botcheck = Request::getVar('botcheck', '');
if ($botcheck) {
$this->setError(Lang::txt('COM_SUPPORT_ERROR_INVALID_BOTCHECK'));
return;
}
}
// Check for errors
// If any found, push back into the submission form view
if ($this->getError()) {
if ($no_html) {
// Output error messages (AJAX)
$this->view->setLayout('error');
if ($this->getError()) {
$this->view->setError($this->getError());
}
$this->view->display();
return;
} else {
Request::setVar('task', 'new');
$this->view->setError($this->getError());
return $this->newTask();
}
}
// Cut suggestion at 70 characters
if (!$problem['short'] && $problem['long']) {
$problem['short'] = substr($problem['long'], 0, 70);
if (strlen($problem['short']) >= 70) {
$problem['short'] .= '...';
}
}
$group = isset($problem['group']) ? $problem['group'] : '';
// Initiate class and bind data to database fields
$row = new Ticket();
$row->set('open', 1);
$row->set('status', 0);
$row->set('created', Date::toSql());
$row->set('login', $reporter['login']);
$row->set('severity', isset($problem['severity']) ? $problem['severity'] : 'normal');
$row->set('owner', isset($problem['owner']) ? $problem['owner'] : null);
$row->set('category', isset($problem['category']) ? $problem['category'] : '');
$row->set('summary', $problem['short']);
$row->set('report', $problem['long']);
$row->set('resolved', isset($problem['resolved']) ? $problem['resolved'] : null);
$row->set('email', $reporter['email']);
$row->set('name', $reporter['name']);
$row->set('os', $problem['os'] . ' ' . $problem['osver']);
$row->set('browser', $problem['browser'] . ' ' . $problem['browserver']);
$row->set('ip', $ip);
$row->set('hostname', $hostname);
$row->set('uas', Request::getVar('HTTP_USER_AGENT', '', 'server'));
$row->set('referrer', base64_decode($problem['referer']));
$row->set('cookies', Request::getVar('sessioncookie', '', 'cookie') ? 1 : 0);
$row->set('instances', 1);
$row->set('section', 1);
$row->set('group', $group);
if (isset($incoming['target_date'])) {
if (!$incoming['target_date']) {
$row->set('target_date', '0000-00-00 00:00:00');
} else {
$row->set('target_date', Date::of($incoming['target_date'], Config::get('offset'))->toSql());
}
}
// check if previous ticket submitted is the same as this one.
$ticket = new Tables\Ticket($this->database);
$filters = array('status' => 'new', 'sort' => 'id', 'sortdir' => 'DESC', 'limit' => '1', 'start' => 0);
$prevSubmission = $ticket->getTickets($filters, false);
// for the first ticket ever
if (isset($prevSubmission[0]) && $prevSubmission[0]->report == $row->get('report') && time() - strtotime($prevSubmission[0]->created) <= 15) {
$this->setError(Lang::txt('COM_SUPPORT_TICKET_DUPLICATE_DETECTION'));
return $this->newTask($row);
}
// Save the data
if (!$row->store()) {
$this->setError($row->getError());
}
$attachment = $this->uploadTask($row->get('id'));
// Save tags
$row->set('tags', Request::getVar('tags', '', 'post'));
$row->tag($row->get('tags'), User::get('id'), 1);
// Get any set emails that should be notified of ticket submission
$defs = explode(',', $this->config->get('emails', '{config.mailfrom}'));
if ($defs) {
$message = new \Hubzero\Mail\Message();
$message->setSubject(Config::get('sitename') . ' ' . Lang::txt('COM_SUPPORT_EMAIL_SUBJECT_NEW_TICKET', $row->get('id')));
$message->addFrom(Config::get('mailfrom'), Config::get('sitename') . ' ' . Lang::txt(strtoupper($this->_option)));
// Plain text email
$eview = new \Hubzero\Mail\View(array('name' => 'emails', 'layout' => 'ticket_plain'));
$eview->option = $this->_option;
$eview->controller = $this->_controller;
$eview->ticket = $row;
$eview->config = $this->config;
$eview->delimiter = '';
$plain = $eview->loadTemplate(false);
$plain = str_replace("\n", "\r\n", $plain);
$message->addPart($plain, 'text/plain');
// HTML email
$eview->setLayout('ticket_html');
$html = $eview->loadTemplate();
$html = str_replace("\n", "\r\n", $html);
if (!$this->config->get('email_terse')) {
foreach ($row->attachments() as $attachment) {
if ($attachment->size() < 2097152) {
if ($attachment->isImage()) {
$file = basename($attachment->link('filepath'));
$html = preg_replace('/<a class="img" data\\-filename="' . str_replace('.', '\\.', $file) . '" href="(.*?)"\\>(.*?)<\\/a>/i', '<img src="' . $message->getEmbed($attachment->link('filepath')) . '" alt="" />', $html);
} else {
$message->addAttachment($attachment->link('filepath'));
}
}
}
}
$message->addPart($html, 'text/html');
// Loop through the addresses
foreach ($defs as $def) {
$def = trim($def);
// Check if the address should come from Joomla config
if ($def == '{config.mailfrom}') {
$def = Config::get('mailfrom');
}
// Check for a valid address
if (Validate::email($def)) {
// Send e-mail
$message->setTo(array($def));
$message->send();
}
}
}
// Log activity
$creator = User::getInstance($row->get('login'));
if ($creator && $creator->get('id')) {
Event::trigger('system.logActivity', ['activity' => ['action' => 'created', 'scope' => 'support.ticket', 'scope_id' => $row->get('id'), 'description' => Lang::txt('COM_SUPPORT_ACTIVITY_TICKET_CREATED', '<a href="' . Route::url($row->link()) . '">#' . $row->get('id') . ' - ' . $row->get('summary') . '</a>'), 'details' => array('id' => $row->get('id'), 'summary' => $row->get('summary'), 'url' => Route::url($row->link()))], 'recipients' => [['support.tickets', 1], ['user', $creator->get('id')]]]);
}
if (!User::isGuest() && $this->acl->check('update', 'tickets') > 0) {
// Only do the following if a comment was posted
// otherwise, we're only recording a changelog
$old = new Ticket();
$old->set('open', 1);
$old->set('owner', 0);
$old->set('status', 0);
$old->set('tags', '');
$old->set('severity', 'normal');
$rowc = new Comment();
$rowc->set('ticket', $row->get('id'));
$rowc->set('created', Date::toSql());
$rowc->set('created_by', User::get('id'));
$rowc->set('access', 1);
$rowc->set('comment', Lang::txt('COM_SUPPORT_TICKET_SUBMITTED'));
// Compare fields to find out what has changed for this ticket and build a changelog
$rowc->changelog()->diff($old, $row);
$rowc->changelog()->cced(Request::getVar('cc', ''));
// Were there any changes, CCs, or comments to record?
if (count($rowc->changelog()->get('changes')) > 0 || count($rowc->changelog()->get('cc')) > 0) {
// Save the data
if (!$rowc->store()) {
throw new Exception($rowc->getError(), 500);
}
if ($row->get('owner')) {
$rowc->addTo(array('role' => Lang::txt('COM_SUPPORT_COMMENT_SEND_EMAIL_OWNER'), 'name' => $row->owner('name'), 'email' => $row->owner('email'), 'id' => $row->owner('id')));
} elseif ($row->get('group')) {
$group = \Hubzero\User\Group::getInstance($row->get('group'));
if ($group) {
foreach ($group->get('managers') as $manager) {
$manager = User::getInstance($manager);
if (!$manager || !$manager->get('id')) {
continue;
}
$rowc->addTo(array('role' => Lang::txt('COM_SUPPORT_COMMENT_SEND_EMAIL_GROUPMANAGER'), 'name' => $manager->get('name'), 'email' => $manager->get('email'), 'id' => $manager->get('id')));
}
}
}
// Add any CCs to the e-mail list
foreach ($rowc->changelog()->get('cc') as $cc) {
$rowc->addTo($cc, Lang::txt('COM_SUPPORT_COMMENT_SEND_EMAIL_CC'));
}
$recipients = array(['support.tickets', 1]);
// Check if the notify list has eny entries
if (count($rowc->to())) {
$allowEmailResponses = $this->config->get('email_processing');
if ($this->config->get('email_terse')) {
$allowEmailResponses = false;
}
if ($allowEmailResponses) {
try {
$encryptor = new \Hubzero\Mail\Token();
} catch (Exception $e) {
$allowEmailResponses = false;
}
}
$subject = Lang::txt('COM_SUPPORT_EMAIL_SUBJECT_TICKET_COMMENT', $row->get('id'));
$from = array('name' => Lang::txt('COM_SUPPORT_EMAIL_FROM', Config::get('sitename')), 'email' => Config::get('mailfrom'), 'multipart' => md5(date('U')));
$message = array();
// Plain text email
$eview = new \Hubzero\Mail\View(array('name' => 'emails', 'layout' => 'comment_plain'));
$eview->option = $this->_option;
$eview->controller = $this->_controller;
$eview->comment = $rowc;
$eview->ticket = $row;
$eview->config = $this->config;
$eview->delimiter = $allowEmailResponses ? '~!~!~!~!~!~!~!~!~!~!' : '';
$message['plaintext'] = $eview->loadTemplate(false);
$message['plaintext'] = str_replace("\n", "\r\n", $message['plaintext']);
// HTML email
$eview->setLayout('comment_html');
$message['multipart'] = $eview->loadTemplate();
$message['multipart'] = str_replace("\n", "\r\n", $message['multipart']);
// Send e-mail to admin?
foreach ($rowc->to('ids') as $to) {
$recipients[] = ['user', $to['id']];
if ($allowEmailResponses) {
// The reply-to address contains the token
$token = $encryptor->buildEmailToken(1, 1, $to['id'], $row->get('id'));
$from['replytoemail'] = 'htc-' . $token . strstr(Config::get('mailfrom'), '@');
}
// Get the user's email address
if (!Event::trigger('xmessage.onSendMessage', array('support_reply_submitted', $subject, $message, $from, array($to['id']), $this->_option))) {
$this->setError(Lang::txt('COM_SUPPORT_ERROR_FAILED_TO_MESSAGE', $to['name'] . '(' . $to['role'] . ')'));
}
$rowc->changelog()->notified($to['role'], $to['name'], $to['email']);
}
foreach ($rowc->to('emails') as $to) {
if ($allowEmailResponses) {
$token = $encryptor->buildEmailToken(1, 1, -9999, $row->get('id'));
$email = array($to['email'], 'htc-' . $token . strstr(Config::get('mailfrom'), '@'));
// In this case each item in email in an array, 1- To, 2:reply to address
Utilities::sendEmail($email[0], $subject, $message, $from, $email[1]);
} else {
// email is just a plain 'ol string
Utilities::sendEmail($to['email'], $subject, $message, $from);
}
$rowc->changelog()->notified($to['role'], $to['name'], $to['email']);
}
}
// Were there any changes?
if (count($rowc->changelog()->get('notifications')) > 0 || count($rowc->changelog()->get('cc')) > 0 || count($rowc->changelog()->get('changes')) > 0) {
// Save the data
if (!$rowc->store()) {
$this->setError($rowc->getError());
}
}
// Record the activity
if (!$rowc->isPrivate() && $creator->get('id')) {
$recipients[] = ['user', $creator->get('id')];
}
$desc = Lang::txt('COM_SUPPORT_ACTIVITY_TICKET_UPDATED', '<a href="' . Route::url($row->link()) . '">#' . $row->get('id') . ' - ' . $row->get('summary') . '</a>');
if ($rowc->get('comment')) {
$desc = Lang::txt('COM_SUPPORT_ACTIVITY_COMMENT_CREATED', $rowc->get('id'), '<a href="' . Route::url($row->link()) . '">#' . $row->get('id') . ' - ' . $row->get('summary') . '</a>');
}
Event::trigger('system.logActivity', ['activity' => ['action' => 'created', 'scope' => 'support.ticket.comment', 'scope_id' => $rowc->get('id'), 'description' => $desc, 'details' => array('id' => $row->get('id'), 'summary' => $row->get('summary'), 'url' => Route::url($row->link()), 'comment' => $rowc->get('id'))], 'recipients' => $recipients]);
}
}
// Trigger any events that need to be called
Event::trigger('support.onTicketSubmission', array($row));
// Output Thank You message
$this->view->ticket = $row->get('id');
$this->view->no_html = $no_html;
foreach ($this->getErrors() as $error) {
$this->view->setError($error);
}
$this->view->display();
}
