/**
* Get the conversation history for the desk
*
* <b>Request Type: </b>GET<br/>
* <b>Request Endpoint: </b>http://{server-domain}/api/chat/conversations?deskId={deskId}<br/>
* <b>Summary: </b>This api is for get the conversation history of a specific history.<br/>
*
* <b>Request Endpoint:</b><br/>
* deskId: string, the id of the desk.<br/>
*
* <b>Response Example:</b><br/>
* <pre>
* [
* {
* "conversationId": "54b4bb34db4c0e396a8b456f",
* "client": {
* "nick": "guest-e4p5pj2t6u",
* "source": "website",
* "openId": "e4p5pj2t6u"
* },
* "desk": {
* "id": "54ae3ce5db4c0e92278b4573",
* "badge": "T00001",
* "email": "*****@*****.**",
* "avatar": "/images/management/image_hover_default_avatar.png"
* },
* "channelName": "wm-chat-54ae3ce5db4c0e92278b4573-e4p5pj2t6u",
* "messageHistory": [
* {
* "content": {
* "msgType": "TEXT",
* "body": "Hello!!!"
* },
* "isReply": false,
* "sentTime": 1421130559000
* },
* {
* "content": {
* "msgType": "TEXT",
* "body": ":))))))"
* },
* "isReply": true,
* "sentTime": 1421130578000
* },
* {
* "content": {
* "msgType": "TEXT",
* "body": "123"
* },
* "isReply": true,
* "sentTime": 1421130707000
* }
* ]
* },
* {
* "conversationId": "54b4bb57db4c0eea6e8b4568",
* "client": {
* "nick": "vincent",
* "avatar": "http://wx.qlogo.cn/mmopen/hrpNToPUkXQteILqJ6tXsrMWsQQZBAt6NUibwxoFyTMRNu6jQje9K6JLibbrkqewwBqU1fU45EwsQgS98Zd2DM34Kia2iaiat9Rl/0",
* "openId": "549d01e3e4b00e1d5ff9259d",
* "source": "wechat",
* "sourceChannel": "549cd113e4b00e1d5ff92599",
* "wechatAccountInfo": {
* "type": "SERVICE_AUTH_ACCOUNT",
* "name": "Hardy-Test"
* }
* },
* "desk": {
* "id": "54ae3ce5db4c0e92278b4573",
* "badge": "T00001",
* "email": "*****@*****.**",
* "avatar": "/images/management/image_hover_default_avatar.png"
* },
* "channelName": "wm-chat-54ae3ce5db4c0e92278b4573-549d01e3e4b00e1d5ff9259d",
* "messageHistory": []
* }
* ]
* </pre>
*/
public function actionIndex()
{
$deskId = $this->getQuery("deskId");
$accountId = $this->getAccountId();
$conversations = ChatConversation::findOpenByDeskId(new \MongoId($deskId), $accountId);
$result = [];
foreach ($conversations as $conversation) {
$lastMessages = [];
if ($conversation->status == ChatConversation::STATUS_OPEN) {
$lastMessages = ChatMessage::findByConversation(new \MongoId($conversation->_id));
}
$conversationVO = ['conversationId' => (string) $conversation->_id, 'client' => $conversation->client, 'desk' => ['id' => (string) $conversation->desk['id'], 'name' => $conversation->desk['name'], 'badge' => $conversation->desk['badge'], 'email' => $conversation->desk['email'], 'avatar' => $conversation->desk['avatar']], 'channel' => ChatConversation::getChannelName($deskId, $conversation->client['openId']), 'chatTimes' => ChatConversation::getChatTimes($conversation->client['openId'], $accountId), 'lastChatTime' => ChatConversation::getLastChatTime($conversation->desk['id'], $conversation->client['openId'], $accountId), 'previousChatTime' => ChatConversation::getLastChatTime($conversation->desk['id'], $conversation->client['openId'], $accountId, 1), 'lastMessages' => $lastMessages, 'startTime' => TimeUtil::msTime()];
$result[] = $conversationVO;
}
return $result;
}
/**
* HelpDesk offline
* @param string $deskId
* @param MongoId $accountId
* @param Object $extra
* @return array
*/
public static function leave($deskId, $accountId, $extra)
{
$cache = Yii::$app->cache;
//remove it from conversation caches
$conversations = $cache->get('conversations' . $accountId);
unset($conversations[$deskId]);
$cache->set('conversations' . $accountId, $conversations);
//remove it from online caches
self::cacheOnlineDesks($deskId, (string) $accountId, ChatConversation::EVENT_USER_REMOVED);
//remove the helpdesk ping time
$onlineHelpDesks = $cache->get(HelpDesk::CACHE_PREFIX_HELPDESK_PING . $accountId);
unset($onlineHelpDesks[$deskId]);
$cache->set(HelpDesk::CACHE_PREFIX_HELPDESK_PING . $accountId, $onlineHelpDesks);
//get the conversation records in db according to the deskId
$conversationInstances = ChatConversation::findOpenByDeskId(new \MongoId($deskId), $accountId);
foreach ($conversationInstances as $conversationInstance) {
$clientTemp = $conversationInstance->client;
$desk = $conversationInstance->desk;
//trigger deskLeft event
$data = ['conversationId' => (string) $conversationInstance['_id'], 'desk' => $desk, 'client' => $clientTemp, 'extra' => $extra, 'sentTime' => TimeUtil::msTime()];
$channels = [ChatConversation::getChannelName($deskId, $clientTemp['openId'])];
Yii::$app->tuisongbao->triggerEvent(ChatConversation::EVENT_DESK_LEFT, $data, $channels);
//set the status of the chatConversation to "closed"
ChatConversation::closeById($conversationInstance['_id']);
HelpDesk::sendSystemReplyByType($clientTemp, $accountId, isset($extra['type']) ? $extra['type'] : HelpDeskSetting::REPLY_CLOSE);
}
//flush the client count in db
helpDesk::flushClientCount(new \MongoId($deskId));
LogUtil::info(['event' => 'deskLeft', 'deskId' => $deskId], 'helpdesk');
return ['status' => 'ok'];
}
