public function destroy(ServiceTime $service_time)
{
if (!Helper::getMode()) {
return redirect()->back()->withErrors(config('constants.DISABLE_MESSAGE'));
}
$service_time->delete();
return redirect('/configuration#service_time')->withSuccess(config('constants.DELETED'));
}
public static function getServiceTime($priority)
{
$service_time = \App\ServiceTime::where('priority', '=', $priority)->first();
$time = array();
if ($service_time) {
$time['response_time'] = $service_time->response_time;
$time['response_time_type'] = $service_time->response_time_type;
$time['resolution_time'] = $service_time->resolution_time;
$time['resolution_time_type'] = $service_time->resolution_time_type;
if ($service_time->response_unit == 'hour') {
$time['response_time'] *= 60;
} elseif ($service_time->response_unit == 'days') {
$time['response_time'] *= 60 * 24;
}
if ($service_time->resolution_unit == 'hour') {
$time['resolution_time'] *= 60;
} elseif ($service_time->resolution_unit == 'days') {
$time['resolution_time'] *= 60 * 24;
}
} else {
$time['response_time'] = config('config.default_response_time');
$time['response_time_type'] = config('config.default_time_unit');
$time['resolution_time'] = config('config.default_resolution_time');
$time['resolution_time_type'] = config('config.default_time_unit');
}
return $time;
}
public function showBusinessHour()
{
if (!config('config.show_business_hour')) {
return redirect('/');
}
$business_hours = \App\BusinessHour::all();
$service_times = \App\ServiceTime::all();
$assets = ['hide_sidebar'];
return view('page.business_hour', compact('assets', 'business_hours', 'service_times'));
}
public function index()
{
$ticket_types = TicketType::all();
$departments = Department::all();
$business_hours = BusinessHour::all();
$service_times = ServiceTime::all();
$languages = Helper::getAllLanguages();
$config = Helper::getConfiguration();
$mail_config = Helper::getMail();
$services = Helper::getServices();
$next_ticket_no = \App\Ticket::max('ticket_no');
$next_ticket_no = isset($next_ticket_no) ? $next_ticket_no + 1 : 1;
$assets = ['datetimepicker', 'mail_config'];
$week_days = config('list.week');
$time_unit = config('list.time_unit');
$priority = config('list.priority');
$time_type = config('list.time_type');
$roles = DB::table('roles')->get();
$permissions = DB::table('permissions')->orderBy('category')->get();
$permission_role = DB::table('permission_role')->select(DB::raw('CONCAT(role_id,"-",permission_id) AS detail,id'))->lists('detail', 'id');
$data = ['languages' => $languages, 'config' => $config, 'mail_config' => $mail_config, 'services' => $services, 'roles' => $roles, 'permissions' => $permissions, 'permission_role' => $permission_role, 'assets' => $assets, 'ticket_types' => $ticket_types, 'departments' => $departments, 'week_days' => $week_days, 'business_hours' => $business_hours, 'service_times' => $service_times, 'time_unit' => $time_unit, 'priority' => $priority, 'time_type' => $time_type, 'next_ticket_no' => $next_ticket_no, 'category' => null];
return view('configuration.index', $data);
}