/**
* Create User while creating ticket
* @param type $emailadd
* @param type $username
* @param type $subject
* @param type $body
* @param type $phone
* @param type $helptopic
* @param type $sla
* @param type $priority
* @param type $system
* @return type bool
*/
public function create_user($emailadd, $username, $subject, $body, $phone, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $from_data)
{
// define global variables
// dd($source);
// dd($emailadd);
$email;
$username;
// check emails
$ticket_creator = $username;
$checkemail = $this->check_email($emailadd);
$company = $this->company();
if ($checkemail == false) {
// Generate password
$password = $this->generateRandomString();
// create user
$user = new User();
if ($username == null) {
$username = $emailadd;
}
$user->user_name = $username;
$user->email = $emailadd;
$user->password = Hash::make($password);
$user->phone_number = $phone;
$user->role = "user";
$user->active = "1";
// mail user his/her password
\Event::fire(new \App\Events\ClientTicketFormPost($from_data, $emailadd, $source));
if ($user->save()) {
$user_id = $user->id;
// Event fire
\Event::fire(new \App\Events\ReadMailEvent($user_id, $password));
if (Mail::send('emails.pass', ['password' => $password, 'name' => $username, 'from' => $company, 'emailadd' => $emailadd], function ($message) use($emailadd, $username, $company) {
$message->to($emailadd, $username)->subject('Welcome to ' . $company . ' helpdesk');
})) {
// need to do something here....
}
}
} else {
$username = $checkemail->username;
$user_id = $checkemail->id;
}
$ticket_number = $this->check_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $from_data);
$ticket_number2 = $ticket_number[0];
$ticketdata = Tickets::where('ticket_number', '=', $ticket_number2)->first();
$threaddata = Ticket_Thread::where('ticket_id', '=', $ticketdata->id)->first();
// dd($threaddata);
$is_reply = $ticket_number[1];
$system = $this->system();
$updated_subject = $threaddata->title . '[#' . $ticket_number2 . ']';
if ($ticket_number2) {
// send ticket create details to user
if ($is_reply == 0) {
$mail = "Admin_mail";
if (Auth::user()) {
$sign = Auth::user()->agent_sign;
} else {
$sign = $company;
}
if ($source == 3) {
Mail::send('emails.Ticket_Create', ['sign' => $sign, 'content' => $body, 'name' => $username, 'ticket_number' => $ticket_number2, 'system' => $system], function ($message) use($emailadd, $username, $ticket_number2, $updated_subject) {
$message->to($emailadd, $username)->subject($updated_subject);
});
} else {
$body2 = null;
Mail::send('emails.Ticket_Create', ['sign' => $sign, 'content' => $body2, 'name' => $username, 'ticket_number' => $ticket_number2, 'system' => $system], function ($message) use($emailadd, $username, $ticket_number2, $updated_subject) {
$message->to($emailadd, $username)->subject($updated_subject);
});
}
} else {
$mail = "email_reply";
}
if (Alert::first()->ticket_status == 1 || Alert::first()->ticket_admin_email == 1) {
// send email to admin
$admins = User::where('role', '=', 'admin')->get();
// $ticket_creator = $user->user_name;
foreach ($admins as $admin) {
$admin_email = $admin->email;
$admin_user = $admin->first_name;
Mail::send('emails.' . $mail, ['agent' => $admin_user, 'content' => $body, 'ticket_number' => $ticket_number2, 'from' => $company, 'email' => $emailadd, 'name' => $ticket_creator, 'system' => $system], function ($message) use($admin_email, $admin_user, $ticket_number2, $updated_subject) {
$message->to($admin_email, $admin_user)->subject($updated_subject);
});
}
}
if ($is_reply == 0) {
if (Alert::first()->ticket_status == 1 || Alert::first()->ticket_department_member == 1) {
// send email to agents
$agents = User::where('role', '=', 'agent')->get();
// dd($agents);
foreach ($agents as $agent) {
$department_data = Department::where('id', '=', $ticketdata->dept_id)->first();
if ($department_data->name == $agent->primary_dpt) {
$agent_email = $agent->email;
$agent_user = $agent->first_name;
Mail::send('emails.' . $mail, ['agent' => $agent_user, 'content' => $body, 'ticket_number' => $ticket_number2, 'from' => $company, 'email' => $emailadd, 'name' => $ticket_creator, 'system' => $system], function ($message) use($agent_email, $agent_user, $ticket_number2, $updated_subject) {
$message->to($agent_email, $agent_user)->subject($updated_subject);
});
}
}
}
}
if ($ticketdata->assigned_to) {
$assigned_to = User::where('id', '=', $ticketdata->assigned_to)->first();
$agent_email = $assigned_to->email;
$agent_user = $assigned_to->first_name;
Mail::send('emails.' . $mail, ['agent' => $assigned_to->user_name, 'content' => $body, 'ticket_number' => $ticket_number2, 'from' => $company, 'email' => $assigned_to->email, 'name' => $ticket_creator, 'system' => $system], function ($message) use($agent_email, $agent_user, $ticket_number2, $updated_subject) {
$message->to($agent_email, $agent_user)->subject($updated_subject);
});
}
return ['0' => $ticket_number2, '1' => true];
}
}
/**
* function to assign ticket
* @param type $id
* @return type bool
*/
public function assign($id)
{
$UserEmail = Input::get('user');
// $UserEmail = '*****@*****.**';
$user = User::where('email', '=', $UserEmail)->first();
$user_id = $user->id;
$ticket = Tickets::where('id', '=', $id)->first();
$ticket_number = $ticket->ticket_number;
$ticket->assigned_to = $user_id;
$ticket->save();
$ticket_thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
$ticket_subject = $ticket_thread->title;
$thread = new Ticket_Thread();
$thread->ticket_id = $ticket->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = "This Ticket has been assigned to " . $user->first_name . " " . $user->last_name;
$thread->save();
$company = $this->company();
$system = $this->system();
$agent = $user->first_name;
$agent_email = $user->email;
$master = Auth::user()->first_name . " " . Auth::user()->last_name;
if (Alert::first()->internal_status == 1 || Alert::first()->internal_assigned_agent == 1) {
// ticket assigned send mail
Mail::send('emails.Ticket_assign', ['agent' => $agent, 'ticket_number' => $ticket_number, 'from' => $company, 'master' => $master, 'system' => $system], function ($message) use($agent_email, $agent, $ticket_number, $ticket_subject) {
$message->to($agent_email, $agent)->subject($ticket_subject . '[#' . $ticket_number . ']');
});
}
return 1;
}
