/**
* Replying a ticket
* @param type Ticket_Thread $thread
* @param type TicketRequest $request
* @return type bool
*/
public function reply(Ticket_Thread $thread, TicketRequest $request, Ticket_attachments $ta)
{
$attachments = $request->file('attachment');
$check_attachment = null;
// Event fire
$eventthread = $thread->where('ticket_id', $request->input('ticket_ID'))->first();
$eventuserid = $eventthread->user_id;
$emailadd = User::where('id', $eventuserid)->first()->email;
$source = $eventthread->source;
$form_data = $request->except('ReplyContent', 'ticket_ID', 'attachment');
\Event::fire(new \App\Events\ClientTicketFormPost($form_data, $emailadd, $source));
// dd($attachments);
// }
//return $attachments;
$reply_content = $request->input('ReplyContent');
$thread->ticket_id = $request->input('ticket_ID');
$thread->poster = 'support';
$thread->body = $request->input('ReplyContent');
$thread->user_id = Auth::user()->id;
$ticket_id = $request->input('ticket_ID');
//dd($ticket_id);
$tickets = Tickets::where('id', '=', $ticket_id)->first();
$tickets->isanswered = '1';
$tickets->save();
$ticket_user = User::where('id', '=', $tickets->user_id)->first();
if ($tickets->assigned_to == 0) {
$tickets->assigned_to = Auth::user()->id;
$tickets->save();
$thread2 = new Ticket_Thread();
$thread2->ticket_id = $thread->ticket_id;
$thread2->user_id = Auth::user()->id;
$thread2->is_internal = 1;
$thread2->body = "This Ticket have been assigned to " . Auth::user()->first_name . " " . Auth::user()->last_name;
$thread2->save();
}
if ($tickets->status > 1) {
$tickets->status = '1';
$tickets->closed_at = '0';
$tickets->closed = null;
$tickets->reopened_at = date('Y-m-d H:i:s');
$tickets->reopened = 1;
$tickets->isanswered = '1';
$tickets->save();
}
$thread->save();
//$atachPath = '';
foreach ($attachments as $attachment) {
if ($attachment != null) {
$name = $attachment->getClientOriginalName();
//dd(dirname($attachment));
$type = $attachment->getClientOriginalExtension();
$size = $attachment->getSize();
$data = file_get_contents($attachment->getRealPath());
// $tem_path = $attachment->getRealPath();
// $tem = basename($tem_path).PHP_EOL;
// //dd($tem);
$attachPath = $attachment->getRealPath();
//dd($attachPath);
$ta->create(['thread_id' => $thread->id, 'name' => $name, 'size' => $size, 'type' => $type, 'file' => $data, 'poster' => 'ATTACHMENT']);
$check_attachment = 1;
} else {
$check_attachment = null;
}
}
$thread = Ticket_Thread::where('ticket_id', '=', $ticket_id)->first();
$ticket_subject = $thread->title;
$user_id = $tickets->user_id;
$user = User::where('id', '=', $user_id)->first();
$email = $user->email;
$user_name = $user->user_name;
$ticket_number = $tickets->ticket_number;
$company = $this->company();
$username = $ticket_user->user_name;
if (!empty(Auth::user()->agent_sign)) {
$agentsign = Auth::user()->agent_sign;
} else {
$agentsign = null;
}
// foreach($attachments as $attachment){
// $pathToFile = $attachment->getRealPath();
// $name = $attachment->name;
// $data = $attachment->file;
// $display = $attachment->file;
// $mime = $attachment->type;
// }
//dd(sizeOf($attachments));
//$size = sizeOf($attachments);
//dd($thread->id);\
// mail to main user
//$path = 'C:\wamp\tmp\php5D3A.tmp';
// Event
\Event::fire(new \App\Events\FaveoAfterReply($reply_content, $user->phone_number, $request, $tickets));
Mail::send(array('html' => 'emails.ticket_re-reply'), ['content' => $reply_content, 'ticket_number' => $ticket_number, 'From' => $company, 'name' => $username, 'Agent_Signature' => $agentsign], function ($message) use($email, $user_name, $ticket_number, $ticket_subject, $attachments, $check_attachment) {
$message->to($email, $user_name)->subject($ticket_subject . '[#' . $ticket_number . ']');
// if(isset($attachments)){
if ($check_attachment == 1) {
$size = sizeOf($attachments);
for ($i = 0; $i < $size; $i++) {
$message->attach($attachments[$i]->getRealPath(), ['as' => $attachments[$i]->getClientOriginalName(), 'mime' => $attachments[$i]->getClientOriginalExtension()]);
}
}
}, true);
$collaborators = Ticket_Collaborator::where('ticket_id', '=', $ticket_id)->get();
foreach ($collaborators as $collaborator) {
//mail to collaborators
$collab_user_id = $collaborator->user_id;
$user_id_collab = User::where('id', '=', $collab_user_id)->first();
$collab_email = $user_id_collab->email;
if ($user_id_collab->role == "user") {
$collab_user_name = $user_id_collab->user_name;
} else {
$collab_user_name = $user_id_collab->first_name . " " . $user_id_collab->last_name;
}
Mail::send('emails.ticket_re-reply', ['content' => $reply_content, 'ticket_number' => $ticket_number, 'From' => $company, 'name' => $collab_user_name, 'Agent_Signature' => $agentsign], function ($message) use($collab_email, $collab_user_name, $ticket_number, $ticket_subject, $attachments, $check_attachment) {
$message->to($collab_email, $collab_user_name)->subject($ticket_subject . '[#' . $ticket_number . ']');
if ($check_attachment == 1) {
$size = sizeOf($attachments);
for ($i = 0; $i < $size; $i++) {
$message->attach($attachments[$i]->getRealPath(), ['as' => $attachments[$i]->getClientOriginalName(), 'mime' => $attachments[$i]->getClientOriginalExtension()]);
}
}
}, true);
}
return 1;
}
/**
* Ticekt reply
* @param type Ticket_Thread $thread
* @param type TicketRequest $request
* @return type Response
*/
public function reply(Ticket_Thread $thread, TicketRequest $request)
{
$thread->ticket_id = $request->input('ticket_ID');
$thread->title = $request->input('To');
$thread->user_id = Auth::user()->id;
$thread->body = $request->input('ReplyContent');
$thread->poster = 'user';
$thread->save();
$ticket_id = $request->input('ticket_ID');
$tickets = Tickets::where('id', '=', $ticket_id)->first();
$thread = Ticket_Thread::where('ticket_id', '=', $ticket_id)->first();
return Redirect("thread/" . $ticket_id);
}
