protected function processReply(Support $issue, $issue_id, $forwardMessage, $output)
{
$em = $this->getContainer()->get('doctrine.orm.entity_manager');
$repo = $em->getRepository('ActsCamdramAdminBundle:Support');
if (($orig = $repo->findOneById($issue_id)) !== null) {
$issue->setParent($orig);
//Reopen issue if it's been closed
if ($issue->getOriginal()->getOwner()) {
$issue->getOriginal()->setState(Support::STATE_ASSIGNED);
} else {
$issue->getOriginal()->setState(Support::STATE_UNASSIGNED);
}
$em->persist($issue);
$em->flush();
if ($forwardMessage) {
$this->forwardEmail($issue, $output);
}
}
}
