function refreshCallHistory()
{
$respuesta = array('action' => 'show_call_history', 'message' => '(no message)');
$sAgent = $_SESSION['callcenter']['extension'];
global $arrConf;
$oCallHistory = new getInfoMainConsole();
$oCallHistory->callcenter_db_connect($arrConf['cadena_dsn']);
$bSuccess = $oCallHistory->getCallHistoryArray(50, $sAgent);
$oCallHistory->callcenter_db_disconnect();
if (!$bSuccess) {
$respuesta['action'] = 'error';
$respuesta['message'] = 'Error when getting history call: ' . $oCallHistory->errMsg;
} else {
$respuesta['message'] = $bSuccess;
}
$json = new Services_JSON();
Header('Content-Type: application/json');
return $json->encode($respuesta);
}
function agent_monitoring_HTML($module_name, $smarty, $sDirLocalPlantillas, $oPaloConsola)
{
global $arrLang;
$smarty->assign(array('FRAMEWORK_TIENE_TITULO_MODULO' => existeSoporteTituloFramework(), 'icon' => 'modules/' . $module_name . '/images/realtime.png', 'title' => 'Giám Sát & Quản Lý Tổng Đài Viên'));
/* check if user login via agent console
if (!isset($_SESSION['callcenter']['agente'])) {
$smarty->assign(array(
'mb_title' => 'ERROR',
'mb_message' => 'Đăng nhập tại <a href="index.php?menu=agent_console">Agent Console</a> trước khi sử dụng tính năng này',
));
return '';
} */
$estadoMonitor = $oPaloConsola->listarEstadoMonitoreoAgentes();
//echo '<pre>' . print_r($estadoMonitor,1) . '</pre>';die;
if (!is_array($estadoMonitor)) {
$smarty->assign(array('mb_title' => 'ERROR', 'mb_message' => $oPaloConsola->errMsg));
return '';
}
ksort($estadoMonitor);
//echo '<pre>' . print_r($estadoMonitor,1) . '</pre>';die;
$jsonData = contructDataJSON(mergeQueueAgent($estadoMonitor));
// convert to Smarty data
$sThemeDir = "modules/{$module_name}/themes/default";
$arrSmartyData = array();
foreach ($jsonData as $jsonKey => $jsonRow) {
$arrSmartyData[$jsonKey] = $jsonRow;
// show time format hh:mm:ss base on last-status
$arrSmartyData[$jsonKey]['status_time'] = timestamp_format($jsonRow['sec_laststatus']);
// show time format hh:mm:ss base on last-status
$arrSmartyData[$jsonKey]['sec_calls_time'] = timestamp_format($jsonRow['sec_calls']);
switch ($jsonRow['agentstatus']) {
case 'offline':
// image status with title information
$arrSmartyData[$jsonKey]['img_status'] = "{$sThemeDir}/images/status_offline-ic.png";
$arrSmartyData[$jsonKey]['img_status_title'] = "{$jsonKey}: Chưa sẵn sàng";
// status time (count from sec_laststatus)
$arrSmartyData[$jsonKey]['status_time_label'] = 'Offline:';
break;
case 'online':
// image status with title information
$arrSmartyData[$jsonKey]['img_status'] = "{$sThemeDir}/images/status_free-ic.png";
$arrSmartyData[$jsonKey]['img_status_title'] = "{$jsonKey}: Đang sẵn sàng";
// status time (count from sec_laststatus)
$arrSmartyData[$jsonKey]['status_time_label'] = 'Online:';
break;
case 'oncall':
// image status with title information
$arrSmartyData[$jsonKey]['img_status'] = "{$sThemeDir}/images/status_on_call-ic.png";
$arrSmartyData[$jsonKey]['img_status_title'] = "{$jsonKey}: Đang gọi - Tại kênh: " . $jsonRow['linkqueue'];
// status time (count from sec_laststatus)
$arrSmartyData[$jsonKey]['status_time_label'] = 'Đang gọi: ';
// get customer information
$agentState = getAgentState($jsonRow['agent_number']);
$arrSmartyData[$jsonKey]['callnumber'] = $agentState['callnumber'];
$arrSmartyData[$jsonKey]['callid'] = $agentState['callid'];
$customer = getCustomer($arrSmartyData[$jsonKey]['callnumber']);
$arrSmartyData[$jsonKey]['customer'] = $customer ? $customer : $arrSmartyData[$jsonKey]['callnumber'];
break;
case 'paused':
// image status with title information
$arrSmartyData[$jsonKey]['img_status'] = "{$sThemeDir}/images/status_away-ic.png";
$arrSmartyData[$jsonKey]['img_status_title'] = "{$jsonKey}: Đang tạm nghỉ";
// status time (count from sec_laststatus)
$arrSmartyData[$jsonKey]['status_time_label'] = 'Tạm nghỉ:';
break;
default:
}
}
// history call
global $arrConf;
$oCallHistory = new getInfoMainConsole();
$oCallHistory->callcenter_db_connect($arrConf['cadena_dsn']);
$arrHistory = $oCallHistory->getCallHistoryArray();
$oCallHistory->callcenter_db_disconnect();
//$oQueueStatus = new queue_waiting();
//$arrQueue = $oQueueStatus->showQueue();
//echo '<pre>' . print_r($res,1) . '</pre>';die;
//smarty template assign
$smarty->assign(array('AGENT_STATUS' => $arrSmartyData, 'SUPERVISOR_NUMBER' => $_SESSION['callcenter']['extension'], 'THEME_PATH' => $sThemeDir, 'CALL_HISTORY' => $arrHistory, 'ITEM_LIMIT' => 6));
//echo '<pre>' . print_r($arrTicket,1) . '</pre>';die;
$sContent = $smarty->fetch("{$sDirLocalPlantillas}/realtime_monitor.tpl");
//initilize with jsonData
foreach (array_keys($jsonData) as $k) {
unset($jsonData[$k]['agentname']);
}
// Extraer la información que el navegador va a usar para actualizar
$estadoCliente = array();
foreach (array_keys($jsonData) as $k) {
$estadoCliente[$k] = array('agentstatus' => $jsonData[$k]['agentstatus'], 'oncallupdate' => $jsonData[$k]['oncallupdate'], 'linkqueue' => $jsonData[$k]['linkqueue']);
}
$estadoHash = generarEstadoHash($module_name, $estadoCliente);
$json = new Services_JSON();
$INITIAL_CLIENT_STATE = $json->encode($jsonData);
$sJsonInitialize = <<<JSON_INITIALIZE
<script type="text/javascript">
\$(function() {
initialize_client_state({$INITIAL_CLIENT_STATE}, '{$estadoHash}');\t
});
</script>
JSON_INITIALIZE;
return $sContent . $sJsonInitialize;
}
function manejarSesionActiva_showCallHistory()
{
$respuesta = array('action' => 'show_call_history', 'message' => '(no message)');
$oCallHistory = new getInfoMainConsole();
$bSuccess = $oCallHistory->getCallHistoryArray();
if (!$bSuccess) {
$respuesta['action'] = 'error';
$respuesta['message'] = 'Error when getting history call: ' . $oCallHistory->errMsg;
} else {
$respuesta['message'] = $bSuccess;
}
$json = new Services_JSON();
Header('Content-Type: application/json');
return $json->encode($respuesta);
}
